Pulte Homes Reviews

There are some lows, overall an average satisfaction experience

Pulte did provide what was contracted and overall we are satisfied with the finished product, even though it was over 2 months late., However some , "fit and finish" and punch list items remain unresolved after over 30days. Text, emails, person-to-person contact with the "Construction Sup" have resolved only some minor issues. But remaining issues : Missing expansion joints on Concrete garage floor, excessive gaps and leaks shower door are still remain unresolved .

Closing was not on time . Quality of material is not good

The construction mgr. was OUTSTANDING and made the experience positive despite the negatives. This individual is DIAMOND for Pulte. The finish work (trim, paint, hardware, cabinetry finish) is poor and very disappointing. Response time is fair; the design center and closing depts of Pulte was an awful experience. I would start those depts completely over. Inadequate time for the design review; Communication on available options (hurricane proof windows) was very disappointing that we could have had them without a massive delay; the non-HP sliding doors are poor quality and no one in Pulte will accommodate us on a change. I wrote directly to Pulte corporate office and they never responded, simply referred my inquiry to the local sales office. ... More

A lot of open issues during closing, which the construction team did address afterwards.

So far a nice experience. I just felt that, in a rush to close the house sooner, there were few things not taken care. The flooring was not so clean despite requesting to be cleaned few times. First floor carpet had marks several places and for a brand new home this is unacceptable. Some wood and Paint works are not so great. The front door paint is 2/10 kind of rated work. Front door and back door locks are not great, doors need to be pulled hard to put the locks ( remember its a new house) I am happy with the location otherwise and the house is spacious for me. I just hope Pulte takes care of issues I pointed out above. ... More

The entire process took 15 months from signing. Move in date changed 5 times and very hard to get exact date. When you are uprooting your entire life from another state this is very stressful. No logic between which homes get items like a roof, sliders, etc and in what order. If zero gravity sliders are so difficult to obtain they should be purchased and stored when a 25% deposit was made. On the flip side -- the quality of workmanship has been excellent and we love our new home.

Good and but painting issues other than that overall good

Jorge our fireman is a great person, responsible and with good attitude

Overall a very good experience. Closing took place on time. Now awaiting completion of punch list items following move-in.

Rough finishes, no quarter round , guest bathroom clumsily designed for door opening, front door entrance had dried concrete or stucco difficult to remove, door hinges had paint. Nothing large but most minor size issues.

Our experience was up and down with a bunch of delays but both Nancy and Austin took great care in keeping in communication with us and getting us in our new home as efficiently as possible.

I was pretty excited for this house, but as time past and I saw how it was being built, that feeling of 'this is a perfect home' faded. Don't get me wrong, the quality of the pieces of the home feel good (flooring is great, hardware is good when it's not painted over, and overall layout is perfect) but the workmanship involved in putting it all together seemed sub par and rushed. This is the second home over purchased and the cost this time was significantly more, so my expectations were equally as high. In terms of the structural quality, I have no doubts it's solid. In terms of the drywall and after work, I'm not as pleased. One of the major issues was the house was painted incorrectly and went unnoticed until I said something. This led to hardware outside the home being painted around which effects the finished look. On top of that, the weeks before closing had a hard freeze and nearly all the landscaping died. I made the report immediately as the house looked awful. It's been about a month and a half with no fix or follow up. For as much as we paid for this home, I felt the list of issues post closing is too lengthy. The rate at which the issues are currently being addressed is still to be determined. I'm sure everything will be fixed in the end, but knowing that I have to do the work to get everything fixed (report obvious issues and have to schedule getting them fixed around my schedule) because the workmanship was poor in the beginning is a bit disheartening. ... More

Issue with low quality staircase rails and broken ones . No lights on any of the bedrooms

They really could follow up on the small fixes agreed upon MUCH better. I pretty much had to close when I did but if you have flex, do NOT close with items in your home still needing to be handled. You become a ghost.

Sheri was a really great sales agent. She was very receptive and responsive. She was always polite no matter how much we bothered her. Mauricio doing the walkthrough with us was very knowledgeable. He responded very fast with any questions we had during the final days that led to us finally getting our keys. The quality of the workmanship and materials could have been a little better. Upon the final walkthrough and ultimately getting the keys there were small things that needed to be addressed that I believe could have been caught or maybe was even seen and not addressed by Pulte.

I don't have much to complain about the house. Overall a good deal for the price. Wish there are more options to add or modify during construction. But there's a feeling that something small is always missing or needed fixing. The finishing touches aren't great.

I believe the overall quality of the home that I have bought is not great compared to the town home built by Pulte that I moved from. I am extremely disappointed particularly with the way the rain water drainage system has been designed and implemented in my home and in the community. It is clearly a cost cutting measure and it is certainly the worst that I have seen in any property I have lived so far.

Over all a good experience so far just moved in a few weeks ago. Would like to know when Amenities area will be completed.

I have good experience working with Sales consultant, her name is "Kristen Fatt" and the Construction manager "Logan Coffey-Lumpkin", appreciate their work in building my home and its been 1 month I moved to dream home still I see the concerns like water leak from the windows and the issue has been escalated to Pulte customer service rep - Chase and I know he is looking in getting it resolved and I would request Pulte to take care of the issues getting them resolved. other observations in my home are like there is a skin/chip layer on the Vinyl floor panel is broken and Pulte is not responsible to have it fixed, also door knobs with locking is not put in the other 2 bedroom doors, along on the carpet I feel sharp nails are hurting while walking on the steps and in the living area, I have a small kid who is crawling and worried the safety of my kid because of it. ... More

Good service and design but the quality of workmanship is not very satisfying. Many times I want to repaint. Not sure about the materials but it has strong smells after one month

Overall the build quality is just ok. For the price point of this property, the expectation was much higher on fit and finish. We do have a warranty claim in to fix all issues but disappointed with how the home was delivered to us. Also the parking is and will continue to be a real problem.

Frankly, I had expected a higher quality of workmanship and quality of details. The washer and dryer were contractor quality and not large enough to was a set of king sheets. This is only one example. Secondly, I am waiting for an item to be installed that I had contracted for which was included in the sale price. I love thé floor plan and the amount of light. The staff is very helpful. I cannot speak more highly about the management company and how quickly they respond to residents.

From initial design & build thru completion/move-in was great… Issue resolution with “post-move in items” not so good…most work orders 2-4wks old and counting

So far so good, but be sure to thoroughly walk through the home before and after closing. This is a second home for us and we're only in Florida once every few months, so we were a bit rushed during the pre-closing walk-thru and didn't have much time to have a second look post closing. We'll take 90% of the responsibility for that, but we did continue to find things during our subsequent flights down, such as chipped tiles, shelving not aligned in the island, peeling of cabinets in areas tough to notice at first. To date, we've scheduled appointments and have had no issues with the builder repairing the problems, but keep in mind that they use dozens of subs, so one person may fix the tile but then you need to wait for the grout guy to come back weeks later to complete the repair. Yes, they get THAT specific with subcontractors and their roles. All in all though, we do love the place, the atmosphere, and the culture of the community. We're looking forward to making it our home. ... More