Pulte Homes Reviews

Overall good buying experience and good process. But unfortunately I had very bad experience with the builder Mr. Chris who was always behind his Closing reviews. He blocked my phone number when I delayed my reviews since my repairs were pending and he was not trustworthy. Flooring work for my house is terrible, otherwise all good so far. Thanks

I recently purchased a home, and while the overall structure and layout are great, I’m somewhat disappointed with the finishing touches. The contractors that do the caulking are terrible at their work. It has taken them multiple times to caulk our main shower, without leaving holes in the caulking.

The selling process was great, however, after closing the correspondence and pre-closing home issues are put aside at the builders convenience. I closed several months ago and there are several problems that have not been resolved. I was promised prior to closing that the issues would be corrected.

How did you feel about the entire process, from initial purchase to final move-in? How would you describe the quality and value of your new home? Sales team was professional and post contract transitioned to Construction team. Construction team was understanding and helped understand the process in detail. Post move-in warrenty team is engaging and supportive. Customers do notice different teams during the life cycle. Would be great if a single point contact was available as this could be once a life time investment.

Great floor plan which is why we chose Pulte. Felt like upgrades were many and expensive, so beware what initial cost is. I can’t imagine anyone going with the base price they offer. The offered incentive was 5k off closing costs if we mortgaged through Pulte. It was the worst mistake we’ve ever made. With our credit rating of 840 and only needing to borrow 90k for our 525k home, we still weren’t approved within 2 weeks of closing. SO STRESSFUL ! We then went with a local bank who had us approved in 2 days, but we obviously had to give up the 5k incentive. Home build quality is good. We are generally happy with our home now that we are moved in. ... More

The date keep changing and no one was contacting me and letting know what was going on.. I had to call and get the information for myself and miss out on the funeral for my family member.

Our Sales person was awesome, she guided us perfectly through the beginning process. Our Building supervisor was also an awesome person, fun to talk to, but he didn't do what he had promised us , which left us no choice to see help from other management. The end result was good,...it just could have been a little smoother.

We had good experience with this home purchase. Construction managers were very helpful throughout the process.

Overall not bad but many things not completed and they said they would complete after closing. Still waiting on items to be finished. House was not properly cleaned and dusted prior to moving in.

Good overall experience. Faster build time than we expected. We had a few issues that were addressed as they came up throughout the building process. I wish they had better quality appliances as their standard options and I did not like the vendor they partner with for technology equipment and installation (security system and TV wall mounts).

We are seniors and passing thru health issues our needs are 5 minutes away here at Pulte Homes...and the their staff from upfront office to construction managers are all doing their best..polite and understanding our senior issues...more powers to you...

We are among several new homeowners who do not yet have our sod. We were somewhat disturbed to see completed, but yet unsold homes get sod prior to our lots. It is not a good look for your company. It is not the way to treat your customers.

Nice home Pulte sales department needs to improve their communication. Would like better insulation in the garage but the rest of the house is very nice We have been in the house for 2 months and nothing minor or major has showed up.

Timelines keep shifting (Expect a delay of a couple of months). A lot of construction quality issues were observed across the community: sewage issues, drywall under the sink having holes/uncovered, AC leak issue in the attic, Sprinklers and drip link leak from day one.

The front office personnel was rarely in office. I called Pulte to schedule time to visit the model home and was finally able to speak with a rep. The first rep took a first glance and assumed we couldn’t afford our home. Judged us almost immediately. It went downhill with this guy. However Maitlyn was a breath of fresh air. She answered all questions and very outgoing. They say if you don’t have anything good to say don’t say anything at all. I’ll say Pulte Finance is abysmal. That’s putting it lightly. From the reviews of Pulte Finance, we knew to already have a backup plan. Overall experience was ok. If it wasn’t for Maitlyn and our Home Construction manager Conner, we would’ve ran from Pulte. ... More

The home was a little late in getting closed. The local agents were helpful, but our relator had to intervene to get things taken care of. The home is nice, but there are a few quality items with the HVAC system and some fit & finish details as well. The superintendent was helpful to get things taken care of from the punch list. As we continue to live in the house we have found a few more items that will be on our 1 year warranty list.

In general the home buying experience went well.

Pulte has good and cheap qualities. It looks good outside looking in, but once you buy and see the fallacies, you'll be disappointed. With the money you spend on housing, you'll just expect more! A lot of errors!!

Build quality is par below with cheap material quality. Interior paint is definitely a joke! The apartment I lived before was built in 1960 and had a better paint and wall quality. For 750k this built ? Wow. I don’t recemmond because of the quality of the house

Very good experience. Especially with our sales consultant Mark.

My experience has been fairly good. It was a different because I purchased a spec home so everthing was done when I bought it. The mudding work, cabinet installation and appliance installation all needed fixing. Some I am waiting for my 1 yr inspection to do. There is a crack starting in the ceiling that they are sending a crew to fix on Monday. The microwave trim wasn't installed right and finally they sent someone yesterday to fix it after some back and forth. The house itself is very nice in general and I am enjoying living here.

Overall satisfaction. Quality of paint finishing needs improvement. Had to push for punch list follow up after closing. Good response once issues were addressed.

Overall, my experience was very good. I had some issues with your customer service department and lack of responsiveness. I had to make several phone calls and send an email to the CEO before I received any response I needed a few minor repairs which took two months to complete. Tatiana was assigned to help me with my issues. She was outstanding. Her professionalism and follow-up were exemplary. That said, I recommend you make some major changes to the operation of your customer service department.

Post closure issues needs to be addressed quickly. Visiting vendor should be very polite with the home owners ( I have had a bad experience with the NWR electrician at AMS)

The layout and options available in the houses are great. However, I do wish Pulte would offer more customization on certain things, such as HVAC choices, shelving in closets, allowing multiple interior paint choices, and just interior design choices in general. We have a lot of small issues in the house and a couple of bigger issues, but Pulte has so far worked with us on a lot of them. Something that’s rather frustrating is that you have to really stay on them to get things done. Sometimes they’ll push back but if you’re persistent then they will work with you. Lastly, the quality of some the work they do is sub-standard, especially trim work. Some of the trim has gaps in it, is uneven, and a lot of it has gashes or scratches. Pulte says they will address this at the one year mark, so I cannot give them a complete review until then. Overall, I would recommend for someone who wants a quick build and is looking for something budget friendly. ... More