Pulte Homes Reviews

You have to keep on top of your build.Our original PM was an Apple salesman. Not experienced with his job. NOW working with the Warranty PM. You have 30 days to report problems. For a Publicly traded company they SHOULD be concerned with the BAD reviews on Pultie .com on Facebook. Should be more responsive.

We like our home. Overall good quality materials and workmanship. Issues very slow to resolve.

We were building our first home with Pulte. Some of the experiences we encountered during the construction phase was below par. For example, they replaced the appliances to which we paid extra for with a standard ones. A huge let down was the replacement of the brick (I was told that they searched high and low and came with only ONE) I repeat "ONLY ONE" substitution was given as a choice (despite pulte being such a "big" builder). That said, our construction manager was just amazing to work with. I would work with the construction manager again, but I would be hesitant to recommend Pulte to someone else ... More

Buying the home in general was good. Happy to have a great community. There were significant delays but this is expected in these days. The closing was poor because the docs were not aligned. It took over 3 hours when Pulte was the closer. After moving in we began to see the small issues. That's when you see the details in your home. We can see over spray in paint, small droppings of caulking and poor caulking. A tiny chip on a wood plank mWe've requested service for these. I call it the turnstile because they push to get you in the house because the next batch of homes need to get handled. But those small details should be handled better before calling the home complete. Otherwise maybe I'm just being picky ... More

I must say the sales folks at the office were great. They walked me through the process great. However, during construction phase it became a crap show. They changed construction manager 3 times which significantly delayed projected closing time. I had to spend almost 6 months at an AirB&B because of it. no concessions, no apologies just business as usual. The material used for electrical and lighting were basic at best. You can tell they were trying to cut as many corners as they could get away with. For the money i've paid, surely deserved a better product.

My family loves our new home. However, the craftmanship was very subpar. There was absolutely no attention to detail, culking was poor, edges were not finished and smooth, nail tracks still up, paint not smooth. For the amount we paid for this house those things should have been perfect. Those flaws took away from overall quality of the home.

Our original contract showed we would be in the house within 6 months and it was just about a year before we finally closed. As for workmanship, we feel there is a lot of improvement needed. Exterior concrete work is poorly done, we had issues with our cabinets, the wrong breaker was put in for our garbage disposal & wires were lose, we had issues getting our internet & cable done correctly, countertop had to be replaced due to staining on it, sheet rock was cut wrong on a corner yet it was left & painted over and grouting around bathtub not done correctly. Painting needs to be done better, a lot of touch ups needed ... More

Generally we are happy with our new home. There were issues with wrong roof trusses, which needed to be modified, and caused significant delays. We should have asked more questions in the design phase, as we made assumptions that caused disappointments.

Didn’t not have a good experience with pulte mortgage, sales, design center, or the builder. We ended up using our own mortgage company because there were so many issues with pulte mortgage. We had a few didn’t issues during the building process. Once the home was completed it turn out very nice but only because we stay on the builder throughout the process. If had not been for the area and the community we probably would have cancelled our contract early in the process.

The home took awhile to build, but the final product was worth waiting for. Of course there are some issues with the home, but that is to be expected.

More responsiveness would be better Overall fair quality but could be improved

The experience of buying this home was okay. Yes beautiful house and location BUT they were extremely late. They kept pushing the closing date back and back and at the same time the interest rates were going up and up. That of course did not benefit us at all. The people that showed us the final result, Mark was awesome, very nice guy. he was very helpful.

Our house is great but we as we started living in it, we started to notice the poor paintwork. We called out many items during our walk-throughs and they were either not done or they were done very poorly. We also noticed the floors are chipped in certain areas and our garage door is damaged.

Let me start by saying the Pulte employees attached to the Hawthorne development have been professional and great to work with. Robb, the Community realtor, was amazing! I know this neighborhood experienced a lot of vendor issues for the construction manager while my home was being built and this was my first new construction home but I am a bit shocked at the workmanship. Everything appears to have been a rush job and not a lot of pride displayed. For the price point I paid, I did expect a higher quality finish. It was explained that the house would go through 3 professional cleans during the process, however after closing I had to go spend several days deep cleaning. Could tell toilets were used several times, a sticky substance was on countertops and floors, dead bugs all over, etc. I upgraded my main floor flooring and countless boards are cracked due to installation, several screens on the windows were missing, garbage cans in pull out drawer were missing, cracked tile in shower that was still installed, paint sprayed on floors, paint drips down walls, holes in wall/drywall, garage door doesn’t lock, and so on. The Care Team, Angela and Paul, have been wonderful to partner with to hopefully get it all resolved soon. I understand and would have expected some finishing mistakes or things missed, I guess I just wasn’t expecting to this extent. Again maybe this is all normal for new construction nowadays. ... More

Some of design feature are not good enough,closet,bathroom; Sale rep and showroom not detail enough with customer. Construct manager and assistant were responsding the issues.

Same staff are not completely finished,

I am not satisfied with my new home. I paid more than half a million dollars for such poor quality. The cheapest paint was used, one closet has been repaired and I just submitted photos for a second closet. The kitchen faucet has to be replaced, and the arch leaving the master bedroom leading into the master bathroom is crooked. The casing broke off of the main bathroom door. How did you not level that off. I just bought this home 8/22. Every day I look to see what is going to break next.

Communication is not their strength!

There were several small items that needed to be fixed and it took over 1 month of being in my new home before these issues were addressed. They need more than one Customer service manager for a location as large as Potomac Shores.

We have had several issues with our home and Shane has been extremely responsive and willing to try to make it right. Unfortunately, our microwave has never worked, and it has been 60 days and Kitchen Aide has still not resolved the issue, despite two trips to repair. We expect a new home wo have everything work and that it should be replaced and not fixed. We have also had several issues with attic doors that needed replacement. Despite two repair visits they are still not completed. The quality of workmanship seems to lack the attention to detail and some of the workers just want to get it done versus doing it correctly. Again, Shane has been very responsive and acted quickly, but some of the issues still remain. ... More

We love our new home and most of the process was very smooth. The sales rep and design center were wonderful. However, our construction manager was unresponsive at times and is yet to fix any of our post-move-in punch items. We would buy again with Pulte but would voice our concerns louder and earlier if we ended up with a poor construction manager again.

The buying experience was good, but there wasn't any introduction to my home

Overall the pre purchase, keeping us informed on timely manner, meeting deadlines, closing all worked great. Materials quality also seems to be good, but it is just the beginning. Post warranty attention needs improvement, need the team to share some ETAs or timelines which is missing. All homes do have some issues to fix after we get in which is normal but attending to it and giving ETAs needs improvement.

We struggled with turning on some essential utilities such as Internet, Gas, problem with dish washer. We still have major issues with sprinkler system leaks that wasted thousand of gallons of water, a front window does not shut, no hot water to our laundry machine. It is difficult to contact Pulte home warranty team. However, the house itself is pretty solid against IAn storm, just 2 of our roof ridges were blown and a few minor items outside the house.

Overall, it was a decent experience. Mistakes were made, and we had to catch some of them ourselves. So, it is not a worry-free or hands-off building process. You do need to stay more engaged and provide more oversight than I had anticipated. Some communications can get dropped or take several days to get a response. So, be prepared to wait or do several follow-ups. Other than that, things turned out fine and there are no major issues with the house at this point.