Pulte Homes Reviews

We closed on our home 12/30/2021. There is a myriad of issues with our home. The warranty department is overloaded with other homeowners with issues. One of our neighbors has been dealing with the same issues for over a year. John, head of SWFL Pulte warranty, says they have 47 people working in warranty. I suggested that Pulte hire more construction managers and better contractors vs. trying to deal with quality issues after. Why? Because the warranty people doing the warranty work are also subpar. We've built multiple homes, and the honest truth is I would never buy another Pulte home. We now have help with an attorney (provided by Microsoft, my employer), file a complaint with BBB, and also lemon law re: a $5k pool heater that has never worked that the contractor refuse to replace. ... More

Congratulations all the team …….specially to mr Valero.

Overall nice job. Could be better on final inspection

Make sure you get what you paid for.

Great experience during the entire building process.

Great experience, everyone was very helpful throughout the process

Great team of people at pulte

In particular, Zach and Krissy have been great during this experience. They have been honest, helpful, and generally prompt in their answers and solutions.

1. Mortgage terms not made transparent upfront until last moment. Rate was higher, builder incentive was applied to items that mortgage company should have paid anyway. 2. Pressurized to close with BAD work finish. A big number of issues like broken cabinets, doors, holes in walls. Still waiting for a bunch of items to be fixed, more than a month after closing! 3. Closing company failed to provide documents before closing date and will not allow you time to read documents during signing. Looking for a handy man for what was supposed to be a brand new home! Only positive reason for value for price is location. ... More

From start to finish we encountered numerous problems. Most being the lack in quality of workmanship. It’s a shame a home owner has to point out problems multiple times and almost harass the company to get anything done. Then when it is done, it still isn’t done properly and we have to once again make a point to show their imperfections. As I understand we are still living through a pandemic and will continue to be for a while now, the excuses we’re getting old and frustrating.

The 10 yrs warranty thay they mention at the time of marketing is ONLY for the structural and not for the entire home. Quality of product or workmanship is ok.

With the number of issues we found during the inspections and walkthroughs, I am not confident that the house is of good quality. I now question if there were things we missed due to the shear amount we did find. It leads me to believe one of two things, the project manger saw the things that were wrong and didn't care or he had never done a walkthrough before showing us the house, both of which, are equally frightening.

Had issues across the board from beginning to end!

Pulte was very easy to work with and responsive to my questions and concerns.

There are so many things to share regarding my home buying/building experience. I have built a Pulte home once before and had a wonderful experience. I wish I could say the same for this time around. I feel like my home was so rushed that the craftsmanship is not what it should have been. Before closing there were so many things that needed to be completed which we agreed they would complete but many still have not been done and I closed over a month ago. Communication has been so poor between the field manager and warranty - I have to follow up many times before a response is given. Even then most times there is no solution to the issue. All I can say is I am very disappointed that I spent a great deal of money on a home and it doesn’t really feel like home. ... More

We were pushed to close on time even thought the morning of closing the house wasn’t 100% complete. We were not in a rush and we’re happy to wait until the house was completed. They were still tiling the backsplash and had several other loose ends to wrap up. The majority of the obvious work was completed but it took weeks to finally get a cleaner in there to finish everything up. After we occupancy we had a major water backup issue. The drain line was clogged with construction debris and caused water to flood the downstairs bathroom from the toilet. The emergency response team for the warranty was amazing. They had a plumber and a water remediation team out within hours. I was happy with the concern and urgency they displayed. I do feel like it’s a problem that could have been easily avoided. I feel like everyone was rushed at the end in order to get us to close before the house was ready and people got sloppy. I’m sure it’s common for the main drain line to get clogged. They could have avoided a bad experience and big mess if they had just tested it. Overall the experience was pretty smooth and I would build with Pulte again, I would just apply the things I’ve learned through this process if I built again. ... More

The quality checks for this home were inconsistent and often not there. The servicing once closed leaves to be desired as well.

The house looks great but the built quality was really disappointing. It’s been almost three months and every week something is discovered broken, damage or not done properly. Whenever I get work crew scheduled they don’t bring the right tools because they weren’t told of the issues correctly which leads to several rescheduling. Carpets constantly comes apart all over the house, certain light fixtures don’t work at all. I can go on and on about issues I have been having after purchasing this new build. I feel like my experience defeats the purpose of buying a new house and this is not my first brand new home purchase but my first bad experience. ... More

Overall the communication during construction was consistent as the construction manager kept me in the loop. However, build quality was lacking as the paint job was poor along with some of the interior finishes, for example, stair railing, door installation, and appliances.

Easy build process, great communication throughout the process. Very happy.

It is not a quality builder

We purchased a home in 2021. The entire buying process was okay, nothing stood out until the end. We could not fly in because of covid and the closing experience was bad. They tried to give us a virtual walkthrough but the video quality was terrible and very few issues were detected. When we arrived, I made a list of a lot of issues I detected in the house. A LOT. Response to fixing the issues is good. The person responding to maintenance requests is great. While I appreciate the customer service, it's also a lot of time involved in having to fix the issues because we have 5+ people coming in every other month for all the issues we've found. Can Pulte just hire someone that does quality assurance before giving out the keys? When we pay for the house, we don't come saying, "hey, we only have 95% of the money we promised, we did our best", right? It's the same way when delivering the house to us. You can't come 95%. ... More

We had a great experience. Ryan our project manager was excellent and kept us fully updated on progress. We bought and build virtually due to pandemic and we were impressed with quality and finish. Highly recommend Pulte.

We understand we are living in unique times with unprecedented challenges. That being said Pulte has failed in their production and delivery. For the most part the employees are well intended. There were minor problems with the sales department and mortgage department. These were normal and generally handled in a professional manner. Unfortunately, Pulte constructions has not adjusted to the current economic conditions and challenges they present. Instead of giving us better quality finishings, as we expected, corners were cut on material purchases and sloppy work was done. Needless mistakes. Our bathroom doors banged together. We were told that the door stoppers they used met specifications so that was normal. Really… it is normal for the doors to hit each other after the stoppers have been adjusted as far as they can? Very frustrating on a simple item. We had to go out and buy doorstops that cost a few cents more, take the doors off, install the new doorstops which resolved our problem. All at our expense. This is just one of many examples. We have had to fix numerous items ourselves. The process has not been a pleasant experience. What is shown in sales literature is not what has been delivered. Most of what we read negatively online turned out to be true. Based on the terms of our contract we had to close on a Home that was not finished in a professional workman like manner. Some of the work in the home is of good quality. Most of the work in the home lacks expertise and care. Sloppy finishing work. Needless mistakes. Many of these mistakes could’ve easily been fixed during the production process. Everything was rushed in an effort to close prior to the end of the year. Warranties and repairs are only as good as the people doing the work. They tried 6 times to replace and install our kitchen cabinet doors. We have decided to do it ourselves and hire our own contractor. This nonsense is mind numbing. Pulte has thrown out thousands of dollars of perfectly good cabinet door because of mistakes being made. Needless mistakes. We understand that this is a production home but that doesn’t mean that it’s acceptable to do substandard work. It has cost us a significant amount of money to fix many of their mistakes and make our home look nice. We have no reason to think that there are any significant issues with the home build. We are hopeful the structure will hold up. In conclusion: the issue is sloppy work, substandard contractors, poor craftsmanship, lack of attention to detail and workman unable to fix these issues. In most cases we had to repair finishing items ourselves at our own expense. We would not recommend Pulte to others. ... More

The people we interacted with at Pulte were generally friendly and responsive. Overall I had a good experience.