Pulte Homes Reviews

Felt like the builder was waiting for me to give him a good survey teams and just disappeared (limited / no responses since then )

Over all it was good experience working with the Pulte Group!

This is my first one so I’m not sure what to expect. But I noticed a lot of things that are not done as I expected.

I believe the level of responsiveness to issues should be improved.

Buying experience was good. However, not so much with build experience, primarily due to constant turnover of build managers (4) and inconsistent (at best) communication that came with all the changes. Build material quality seems very good, with some of the trades being excellent and a couple substandard. Upshot being we believe Pulte had more houses in construction then they had material availability, managers and preferred subcontractors. Expect the pandemic was a partial cause for some of the issues.

Overall experience up through closing was fairly positive. For a production type home ,Pulte does a good job. But every new home always comes with some after-construction issues. While Pulte goes out of their way to promise that these mostly minor issues will be promptly dealt with, in reality their response to rectify these issues has been less than promised. It seems that once closing is completed they just dont care as much. It's been more than 2 months since we closed and we're still waiting to hear from them on when these issues will be resolved. We've called, emailed and texted numerous times but still no response. Buyers will be encouraged numerous times to respond to ratings requests and told that these are very important for employee ratings satisfaction evaluations. My recommendation is to tell them that once all issues are satisfactorly completed, only then will you respond. Otherwise you have no leverage ... More

Please let fix everything before closing

The experience was pretty good pre closing; once we closed on the house, getting timely responses from the Home Care Manager is frustrating at times. The Home Care Manager is having to fix workmanship issues that should have been addressed by the builder. The builder doesn't do a good job in paying attention to the final details just prior to the new owners moving in. All efforts 72 hours prior to the new owners moving in should be for the builder to go throughout the entire house to make sure everything is done right and to standard.

Experience was average. A little disappointed with Lsni. Smaller than Model Unit

I am happy to get in Pulte's home and overall feel that we made the right decision to go with them. However, I find it bit pricy. They need to review their base package of home design and selection to include basics instead of getting those features as part of upgrade options after paying extra. Other builders are offering such features at a competitive price. At the end I am happy as Pulte's bidding process allowed us to get into our dream home, while other builders have long queue!!

The construction with Mr Wesley was flawless. However, once delivered, pointed issues were not solved properly. I am waiting for more than 2 months to get some problems fixed.

The home I purchased was a spec house, so we did not get to pick out any of the features. When I asked if there were changes that we could make I was told no, even though the interior walls were not even up yet. Overall the house came out good and so far any issues that I have had have been addressed quickly.

Follow ups on items after closing can be improved

Paint work was not high quality or complete, some jobs not complete around home.

Overall our buying experience was good from our sales agent Melissa and Luisa our customer service care representative! Due to several delays and supply issues, our building time frame was heavily impacted, Communication could have been a little better. Very Disappointing was the lack of workmanship and attention to detail regarding structural walls, sparkling, painting, door frames and outlets when we moved in. Though Luisa our representative is handling these issues attentively, we are inconvenienced by contractors coming in and out to fix! If we had a proper walk through these issues could have been handled properly before our move in. ... More

My experience has been mostly hood. However it’s been a month and I still don’t have a front panel for my cabinet face for below my stove top.

Framing & Flooring work has been disappointing so far. Expected a lot more from Pulte.

We love our unit. Overall we are satisfied. Finding lots of details that need fixing upon move in. I feel they were rushing in places even though our unit was delayed by months and it shows.

Over all it was an okay experience. The workmanship seems rushed and we don’t feel like it was detail oriented due to it was a bigger company with many units that were being worked on all at once. With staffing changes within the company, as buyers we suffered insufficient communication which lead to some complications with our overall process.

Love my home but slow to respond on finishing items

My overall experience with Pulte has been fair not great. I'll start with the positives then go into the negatives. The staff at Pulte Mortgage do a great job of staying on top of the home buying process. I've been in my new home a little over two months and it's starting to feel like home after living in hotels and an apartment for almost a year. They build a solid house but the overall workmanship toward the end was a rush job to get the house closed. John, my construction manager is the contact person for the company and he does an excellent job of trying to make the customer happy but he is only one person. The thing that leaves the biggest pit in my stomach is the kitchen upgrade. Right before closing; in fact days before closing I found out I would have mismatched appliances. Most women, the kitchen is their space. Although, I'm no Martha Stewart as far as cooking however I paid for an updated kitchen. This is a supply chain issue, however Pulte knew for months about this issue and didn't inform me. Having mismatched appliances in a kitchen may be cool for some else but not my style. It is equivalent to having different tires on a Lexus. You have tires but some thing doesn't look or feel the same. I would have been willing to purchase my own oven and microwave to have matching appliances. Just a thought for future purchasers. ... More

We have been in our house for about 7 weeks and the biggest thing I noticed is how best up the cabinets got during the remainder of the build. Our cabinets have so many knicks and scratches. Also, two of the side panels of the kitchen cabinets have what looks paint overspray on the bottom. It looks absolutely awful. It's disappointing because they don't look like brand new cabinets. Pulte should consider covering the cabinets after install to protect them.

I had a great experience through the home buying process, however after closing the experience left much to be desired. None of the walk through items were completed prior to closing. I had to drive through a snowstorm to get to closing as they did not move, only to get to a dirty house with none of the punch list items completed. It has also been a bumpy process getting things done on the punch list and for new pop up items. Most of the people I deal with are great, it's the processes in place that don't seem geared towards the home owner. It's like once you sign on the dotted line the great customer service ends. ... More

Still awaiting minor post construction issues to be resolved.

Building quality not bad, quick response to requests