Pulte Homes Reviews

Our foreman on the site, Andre was very responsive and looked over everything very well. He answered our questions and had items fixed fast for the closing.

Better customer service after closing to complete warranty work

Professionally executed build process. Good team.

During this time of shortages of material and labor Pulte was able to get our home built- just later than expected. We had 4 projected closing dates. It seemed that the focus was on getting the building done more than on the home buyers at some points. When we closed there were some issues and the important one was addressed but some of the other items are still waiting attention. We do like the design and basic quality of our house and would buy from Pulte in the future

Quality of work was not what I expected

Unfortunately having a home built at this time is a challenge. Trades have not been consistent with following up. We still have not had our termite barrier done after more than a month. There are still red tape marks in and around the house. We found our microwave does not work properly after being in this house less than a month and we have to wait for a service to come and decide to fix or replace it. The MBR is designed so you can see all the way into the master bath from the front door even if the MBR door is slightly open. The water in the kitchen sink takes a long time to get warm water nor does it get hot. We were not allowed to choose our own front landscaping and the list given were not planted. Overall the building team have been open and honest about any concerns we have when we contact them. Even when they can do nothing about it. ... More

I was in overseas and could not get the inspection check. Site manager has did the inspection and checked everything is good, but I have issues with door locks for garage door, bedroom door, and ground floor bath door has closet lock, and some other issues were reported via email to site manager but no response. Not satisfied because if pulte can’t take care of minor issues then I doubt for major.

In this crazy time with supply issues and home prices continuing to rise, we feel we got a great house in a new community. I think building with this builder, although we knew supply issues were a concern, they were able to keep the construction going and delays were minimal. Happy with the process. Erick our project manager answered all our questions and listened to our concerns.

While the Pulte sales and the Pulte title groups were exceptionally good, the finish quality and the HVAC work in the home was sub-par and in some cases incomplete. Calls for warranty work were also sub-par.

Overall the experience was a good one. From the moment we met our sales consultant to the very end at closing, everyone maintained a professional and courteous attitude. We chose to finance with Pulte mortgage and besides some minor communication issues everything went well. The closing was smooth and much better than I was expecting. There have been some issues with the quality and workmanship of the home. Seems like they were really trying to get the house complete and sold and some things were missed. Since closing I've had to submit at least 4 warranty claims, but to their credit, all warranty claims have been taken care of very promptly and professionally. Like I stated before, it was overall a good experience and we are happy with our first home. ... More

their field manager is super friendly and try to offer help for everything they know. However, the sales promised to refund $500 for replacement of microwave, however, the house closed more than 3 mont, still not receive it, asked couple of times to their sales, either no response or no helpful information.

Painting was not done properly don’t look like s as new house Stones on the fire place falling apart Electric outlets not working Concrete pavement infront of the house not done properly I was told at closing that pressure wash will be done and they would clean all the leaves accumulated in the back, it was never done I had to do it myself by spending $500

We absolutely love our home, but there a still a few issues that still have to be fixed.

We were okay with the process until the long brick delay. We got told the same thing every time, the brick is delayed. We are pushing back close a week, finally when I spoke up that I was displeased it seemed to light a fire under them and a couple weeks later we got some progress. Also, when we did our final walk through we had several things that were not corrected and several items new that we found. We were basically told if this list keeps going we wouldn't close.

Last time I gave detail feedback, do you care?

overall the whole process is good. However, some issues which were not solved before closing still remain unsolved although I contacted them several times.

Good experience overall. However, Pulte doesn't offer customization. It would be nice if 1% to 2% of the budget was for personal customizations especially for older people. In the noise of building there were too many lapses on their part of what we wanted. Their response usually was that "is was not in the contract", well yes, if Pulte didn't write it down and put it in the contract. But overall the workmanship is good, layout is good, and response from company is good.

Yes, we had a wonderful experience. Very positive!

Pulte was overall very good to work with and produce a reliable home. Our field manager was great and made the whole experience much more enjoyable.

Shawn & Rylan were great to work with

No prewarning about building process style. Lack of room for negotiation. Everything is a one way decision by builder. Limited material selection. Everything is an expensive upgrade. Customer service after moved in is slow. If I had more warning up front, might have approached building differently

I believe, given the state of the housing market, and the supply chain issues, it weakened Pulte’s ability to provide the product and quality home that we were expecting. It has been and still is a challenge to get a good quality finished, and completed home.

overall experience is good and nice support for fixing things for the house

Monitor your house as it is being built. Subcontractors seem to have no pride at least in the work they did on my house. The builder manager did make it right to make sure things were fixed. Do not build during COVID and while supplies are low.

House it self is good but when I close house was messy. Finishing part is not satisfying me. Painting is not finished and rough, crown molding scratched all over. In master Bath, stain is all over on the floor tile. It seems like selling unfinished home