Pulte Homes Reviews

Project manager has been responsive to all concerns at this time. Bryson has been good to work with. Continuously finding more and more issues/concerns (e.g. shower stoop drains to bathroom floor, stair rail spindles are already splitting). My concern is what will I continue to find.

Tankless hot water heater doesn’t work. Been in the house 3 days and can not get hot water! Plumber came to work on it and still doesn’t work! Many issues need to be resolved! Lovely house but not satisfied.

This is our third home in SW Florida with three different builders. Our delivery expectations were high but were disappointed with the final product and the amount of items required to be repaired on our 30 day punch list.

There seems to be no quality control in place. So many things needed to be taken care of after we moved in.

Some of the service are over priced and no service for even small customization.

So many little issues needed to be resolved even though the house was supposed to be move-in ready. Door bell not working, paint not properly done, nails could be felt under many places in the carpet...just to name a few. A proper list would take up a page. I would advise Pulte to have quality supervisors in place who's job it is to come do a checklist in the house before the house is handed over to the buyer.

It’s been a lovely home so far! We’ve had a few issues that came up and we’re address right away. We’re very appreciative to Pulte for our new home, and first new build!

Very unresponsive to issues noted at walk thru

I want to say that everyone we dealt with at Pulte during this process was polite, professional and truly wanted to do the best job they could. The final product is everything we had hoped for and more and our punch list is a few simply cosmetic issues. No serious problems or malfunctions of any kind. Malcom did a great job and his follow up was excellent.

Very responsive before the sale, less so afterward, For example, I requested the name of the interior paint 3 weeks ago!

I moved into my home in July 2023. I love the house. Only issue is that alot of things were not completed prior to closing that was written in the inspection notes. Having these issues fixed after closing as been a nightmare.

The house is nice but in certain finishes you can tell they went cheap.

We rated this based on our experience with all aspects of Pulte and their subcontractors. If this survey pertains specifically to our construction manager, Joey, then the rating is high. If this survey pertains to vendor like SST, then the rating is 1-2.

We wanted a fast track closing - Pulte Homes delivered that - the home we purchased was already built - there were no items to choose from or discuss with the sales agent or builder - we think that because we were not involved from the beginning, some of the items we have discovered leading up to and immediately POST closing are items that would have been addressed early on in the process - now we are just handling through the warranty/customer care process instead of the build process - some of the items are frustrating (like loose outlets/missing screws/stuck doors) - others are simply an annoyance (inability to register HVAC unit) - overall, the people with all the different divisions of Pulte have been willing to assist and make things work - "do the right thing" is a core value and our experience is that they do live out that value ... More

Closed on house on time which I appreciate but there are a few key construction issues that were missing before and after closing that I wished they were addressed without me needing to find them and ask for them to be addressed and wait for response and follow up on fix

The overall experience is good.

The support from the sale agent through the closing process was very good. The overall quality of the home is good but some items and workmanship are average at best.

U guys are taking too long to respond to outstanding issues. Issues needs to be fixed in a given time frame. Grateful if this matter can be looked into urgently. Some issues were taken care off but the main ones remain

The initial purchase and the home quality was great. We did and still do have some exterior items that are taking far to long to resolve.

The house is nice however we encountered a lot of problems throughout the process. The completion of the house took a lot longer than we expected and when we did the pre drywall walkthrough we were told that the house will be ready in 3 to 4 months after that. It took a little over 5 months! First we had problems with the sewage pipe that was installed too close to the sidewalk. They had to remove part of the sidewalk and the driveway to fix it . The driveway is still not leveled with the sidewalk after reinstalling it. Inside we still have tiles at the first floor that are not properly installed and nails sticking out of the carpet upstairs. The shower tiles in the main bathroom needs some caulking. The back door doesn’t close properly. After the issue with the sewer we didn’t pass the landscaping inspection because the plants were not the right size. That delayed the closing process. After we moved in we didn’t have internet for 3 weeks. AT&T didn’t install the cables properly so after numerous calls to them , to the Association mama , to Pulte …….. Dina they sent someone and fixed it. It took more than 3 weeks and it was a huge problem as we needed internet for business for school and for every day needs. So pretty much was a hurdle after another. The mortgage team was fantastic and very helpful and the closing process was quick and easy and great but the actual building and getting the house ready was very stressful. We waited so long and we were assured that the wait is for our benefit because we will get a house completed at the standards you pride yourself to provide . At this point we are a little disappointed. ... More

Overall, this was a good experience. This is our 2nd time building, but first time in Florida. Our project manager, Austin, was great. He was always responsive when we brought a concern to his attention. He consistently kept us in the loop as to what was taking place and the next steps. The process did take a bit longer than expected due to delays, but the house turned out great with all that we asked for. Side note: Ask for shutters in the backyard, they do not come with the home.

I enjoy my new home

For the most part, everything went well. The back and forth with finishing dates was stressful. And then when we finally closed there are many things in our home that were done sloppy and need to be fixed.

Overall good experience. Somewhat difficult to make changes during purchase.

Home buying experience is good but Service response for issues is not as it supposed to be. Since we moved in none of the pending issues are resolved even after 2 months of closing. Didn’t feel like it’s not the correct value for our money. Construction quality can be better as well.