Pulte Homes Reviews

Good quality home though finishing touches need improvement. Sloppy paintwork, and grouting in places. For the size and location of the home, I consider the home good value though I wish the price included a few major ticket items (e.g. refrigerator, washer/dryer, finished garage walls).

When purchasing a new home, Pulte was at the top of the list due to competitive pricing and variety of models. I graded 3/5 stars for the quality of the home since we closed on a home that was not fully completed (missing tile installations, grout not fully completed, dishwasher not properly installed) and 3/5 for responsiveness to issues because it took a month before Pulte scheduled workers to fix these outstanding issues. We closed on the home at year end hoping Pulte would be able to fix all these things quickly, but it has taken time to get workers scheduled to do these items (almost a month later). For the majority of the work, it is good quality. It all depends on the local contractors that are being hired to do the work. Our 3rd party inspector said Pulte did a solid B rating for our home during the predrywall inspection (it's difficult to be graded as "A"), and at final walkthrough it was the final touches that was missing (such as filling in marks in drywall and paint correction). Also, one of the bathrooms is completely unusable due to a water pressure issue since the water does not run in the shower and toilet fills up slowly. The trustworthiness of the Sales Rep and Field Manager we worked with were amazing during the building process. Field Manager would send frequent weekly updates and answer questions in a quick manner (sometimes minutes after text is sent) and the Sales Rep would help resolve any other outstanding questions (such as HOA contacts). If I were asked if I recommended Pulte to others, I would say "yes" but don't expect perfection and know that you'll likely have to wait for fixes to be completed. ... More

My process with buying a home from Pulte went rather smooth. Staff has been very responsive with any issues I have had.

Schedule adherence was great. In general, the house is built good and looks good. However there are aspects that left 1)quality of materials for cabinets etc 2) lack of quarter rounds on hardwood floors is an eye sore 3) No transition where carpet and tiles meet and it looks a bit dangerous 4) heat is mostly going into one side of the house(hopefully can be fixed) 5) feels like we can hear every sound from outside

Our Southwestern Florida Home built by Pult in is Amazingly Solid, very pleased, however we worked with them so they could close us by the end of the year knowing we had a dozen items on the Punch (Still to do list). This is where they totally dropped the ball, very unresponsive,...Very disappointing.

Overall the experience was fine with few problems, most, though not all of them were addressed quickly.

the quality and finishes is not good for what it costs

Overall nice job. Could be better on final inspection

We were pushed to close on time even thought the morning of closing the house wasn’t 100% complete. We were not in a rush and we’re happy to wait until the house was completed. They were still tiling the backsplash and had several other loose ends to wrap up. The majority of the obvious work was completed but it took weeks to finally get a cleaner in there to finish everything up. After we occupancy we had a major water backup issue. The drain line was clogged with construction debris and caused water to flood the downstairs bathroom from the toilet. The emergency response team for the warranty was amazing. They had a plumber and a water remediation team out within hours. I was happy with the concern and urgency they displayed. I do feel like it’s a problem that could have been easily avoided. I feel like everyone was rushed at the end in order to get us to close before the house was ready and people got sloppy. I’m sure it’s common for the main drain line to get clogged. They could have avoided a bad experience and big mess if they had just tested it. Overall the experience was pretty smooth and I would build with Pulte again, I would just apply the things I’ve learned through this process if I built again. ... More

We purchased a home in 2021. The entire buying process was okay, nothing stood out until the end. We could not fly in because of covid and the closing experience was bad. They tried to give us a virtual walkthrough but the video quality was terrible and very few issues were detected. When we arrived, I made a list of a lot of issues I detected in the house. A LOT. Response to fixing the issues is good. The person responding to maintenance requests is great. While I appreciate the customer service, it's also a lot of time involved in having to fix the issues because we have 5+ people coming in every other month for all the issues we've found. Can Pulte just hire someone that does quality assurance before giving out the keys? When we pay for the house, we don't come saying, "hey, we only have 95% of the money we promised, we did our best", right? It's the same way when delivering the house to us. You can't come 95%. ... More

Still waiting 1 month later for items found after closing.

Overall good quality. Love the development.

Surprised by the upgrades during the process.

Buying process was a cinch. There were delays but nothing out of the ordinary. The construction aspect of the home left much to be desired. We have encountered numerous issues already (although Rich and the team are wonderful in their responsiveness and willingness to help) and have been disappointed that we've had to deal with these things in a new home.

We were very disappointed with the stone veneer on the front of the house; it doesn't go all the way to the ground I haven't seen any other homes in this development with the stone veneer. All the homes with brick or siding go all the way to the ground. We were told something about water seepage but that was incorrect. We were told it was a code thing but the inspector came out, he said it had nothing to do with the code. And then we were told that that's just the way Pulte does it. It looks absolutely horrible! I can't imagine that Pulte would be proud of this. No one from Pulte has offered to fix it or make it look better. Do not choose the stone veneer! ... More

Trying to correct mistakes with supervisors by text and emails is very hard, with no replies.

I had a fairly good experience. However, when the close date moved twice, it caused all other planned transactions (movers, internet) to be pushed which was a challenge.

The quality of the home built out was to put it mildly some of the worst workmanship I have ever seen. Very disappointing to have spent so much money for the final product. Started a punch list for items to be remediated in the future.

The house design is beautiful. However the construction workers are somewhat sloppy, careless, and needed closer construction manager supervision. After delivery, we found so many construction errors that could have been detected and corrected prior to closing. I do not want to mention error details but the list is long. The good thing is that the post closing construction manager is on top of our requests. He has been able to correct several of the mistakes. But the saga continues… All other aspects of the buying process went very well.

Overall Good Experience So Far!

Push to get us in by year end left some items unfinished or rushed.

We were told no more basements, so we picked a different model with more sqft. Yet right next door a few months in there was a basement being dug. Poor communication in the end, with completion date being pushed back a few times. Very poor paint job inside, even the touch ups were not good. Mistakes made on electrical outlets and what not, and one that led to a large hole being made in one of the walls to fix it (patch job doesn’t look good). I realize I didn’t spend a half million on a high quality home, but I did spend money on a new home that I expected to be better than what it is. Very little clean up from the workers and see trash and debris on the street all the time. ... More

I am liking my space.

Sadly the quality of the subcontractors’ work was shoddy and needed a specialist team to be engaged to fix the myriad issues in all rooms of the house. The house was nowhere near ready on our “celebration walk through”. Covid supply chain issues aside, there were too many shortcuts taken in the building of our home. We still have unresolved issues 2 months after closing.

The buying process went OK Watching the progress of the build was very interesting How ever the final steps went wrong and we were delayed moving in this was terrible.