Pulte Homes Reviews

Couple of things wrong do to miscommunication

The overall process was smooth. The customer care representative (Jose) does respond and raise work orders for any issues in the house after close of escrow. He also promptly follows up with the vendors. They try to resolve 80-85 % of the issues raised and not all the issues. Overall the process is okay and would recommend Pulte to other home buyers.

Smart communities that seem to attract like minded people.

The builder was great to work with. The only thing I would recommend is staying on top of the small details (molding, painting, etc.) some of that was poorly done but the house in general was beautiful.

Zach was amazing to work with. Very thorough and always answered quickly!

I prefer to have big entrance door.

Great Builder and will definitely recommend to family/friends. I'm happy with the outcome of my new home

Overall, we do love our home. It's a beautifully designed home and the perfect space for our lives. Generally speaking, the workmanship is okay. You can tell there some things that were quickly done with little attention to detail. But compared to what I have heard/seen elsewhere, I don't think it's truly that awful. The nature of the pandemic has affected our home coming together and getting our appliances worked out has been messy, but I feel our construction manager has done the best he could given the circumstances.

Everything was great except for the fact that we have not yet received our appliances we purchased through Pulte. Also, no one has communicated when we might be getting them. We have reached out multiple times but have been ignored. This is not how this should be handled. I expected more from a large company like Pulte.

Quality of materials and customer service is great, but construction workers workmanship is not the quality O was expecting. Work was sloppy and things were not addressed to my satisfaction in the end. Home is beautiful, but if you look closely at the trimwork/paint...it's sloppy!

Everyone on the team that I communicated or came in contact with was very professional and responsive to questions and issues I encountered. I didn’t like the turnover rate of the financial department which led to duplication of requested paperwork and other issues which could have caused a delay in closing.

Pulte needs to be better at choosing the GCs who build the homes. The workers who did the work on the build for the GC were average at best and on final walk through, a lot of issues were pointed out that the Pulte Field Manager repaired before closing. In the end what the public sees is the Pulte name, but if average work is being done on the build, the public doesn't see the GC, they see Pulte.

Problems with the appliances installed and slowness of kitchen aid to send technicians. Questions regarding the humidity and the HVAC. These matters relate to Pulte’s choice of brands and not testing each thoroughly before settlement.

Both Sales Agent and Field Manager were very responsive to questions and concerns. Calls were returned promptly and property was available when I needed access to meet with decorators. The field manager was amazing to work with; he kept his word and delivered on his promise. He seemed to care about the Pulte name and brand; ensured that constructions and inspections issues were addressed satisfactorily; and permits and certificate of occupancy documents were in order prior to closing. Workmanship, on the other hand, was lacking. As an example, owners are admonished to have a whole house humidifier. Yet none of the prep work was done for the installation. So, it will be more costly, time consuming and inconvenient to install one. Manufacturer's grade products are likely not the best. My furnace is so loud, I feel like I'm sleeping under the motor of a running train in Grand Central Station. I could go on ad nauseum with complaints. The long and the short, however, is that, from all appearances quality and functionality were sacrificed for glam and expediency. ... More

Overall good experience. There are good points and not so good points with new builds as there are with established homes. Pulte is very responsive to the customer issues. Field Manager Joe took care of us and Adam is super with our warranty calls.

The house had a lot of issues before closing, some of then were supposed to get fixed and they never completed them, we had to submit a second request.

Very easy process and very helpful guiding me through this whole new experience. Everyone is very friendly and knowledgeable. There were ups and downs with the building of my home. Pulte was very quick to respond to my concerns. My home was being built during COVID so things were always on back order and very hard to get supplies. Some things were not explained clearly at the design meeting so that caused a few issues with the design of my home. I was unable to get some of the things that I really would have liked to have in my home because I was told what I wanted was standard and comes with the build. It was not standard and I missed out with getting those specific items. I was not happy to the fact that Pulte only puts in basic lights and faucets and carpet in your home. All Chrome. If you want to upgrade it costs double the price if you had it done yourself. So keep this in mind if you are planning on building with Pulte. I have had to change out faucets, towel bars etc in all three of my bathroom. This is my first time building a home. Things do go wrong!!! All in all it was a great experience and I thank the whole Pulte team for all their assistance in making my new home building adventure joyful. ... More

The finish is not so good.I see cracks at the cabinets, screws showing out in the cabinets. hard wood squeaking sounds. paint comes out pretty easily.

Overall a poor experience. The quality of work was average with many flaws still existing after closing.

Highly advise to take your time and look through things before you sign closing. We were promised thing that were left outstanding would be completed in a timely manner. And almost a month later everything on that list is still outstanding. Even down to them “cleaning” up their construction mess. Every time we call to address we are told someone will reach out and they never do.

After living for a month, my garage door broke!

Everything went pretty well. Sometimes the response time for relatively low, especially once we moved into our home we are having some issues getting a hold of our building manager at times and we’re not notified of some outstanding items and what the timeline is until two weeks after we requested. Also the house is drying out rather quickly and there are some pretty noticeable issues with the drywall and some other quality issues that will be addressed soon

Overall it was an easy process. Definitely some things here and there that could be improved upon- paint randomly places, carpet not fully against wall, and baseboard transitions not flush.

Love and enjoying my new home.

Overall good experience, not great.