Pulte Homes Reviews

My family is already dealing with a lot of issues in the first few months of living in our new expensive pulte home. There just seems to be a lack of care put into making a presentable product for the home buyer.

NICE HOME BUT NOT VERY GOOD AFTER MOVE IN CUSTOMER SERVICE. THEY SAY THEY WILL HANDLE THINGS, BUT THEN YOU GET IGNORED

We recently closed on our home and love the house however I'm not sure how to rate it just yet as there are some concerns with our home that we are waiting on to be addressed by the warranty department. Our agent was nice but she forgot some things that we wanted in our home. Our building manager was great about keeping us posted on updates during the building process. Quality or workmanship on the home.... I would give 3 or 3.5 stars for the price we paid. There was quiet a few cosmetic things like scratches, dings and (chunk missing from the plastic on the big sliding glass door, missing caulk, missing paint, paint on the carpet) and overall quality of the subcontractors that were overlooked. There were also a few of things that came up on our inspection report like the roof shingle placement and uneven foundation and sloping in some areas that were noted as carelessness. When I sent an email to the warranty department they were quick to respond and requested a copy of our inspection report. So, again this survey is a bit premature because we are still waiting for Pulte to get back to us. ... More

Be wary of what is or is not included in upgraded features. For example, we paid a ton of money for a walk-in shower with a spa package but we can now not fully use the jets without soaking the drywall outside of the shower because the upgrade didn't come with a shower door. The frustrating part is that the standard shower comes with a door so why wouldn't the upgraded one. No one will answer me.

I found a new construction Pulte home when the frame was already up, and was told that due to that, no design/customization could be made because Pulte had already made all decisions and purchased all materials. The sales associate just seemed very un-accomodating in that regard and I'm not sure if there was a window of opportunity to make some design changes to my liking, or not (I am a first time home buyer). Regardless, if changes were not feasible, I should have been provided with a full rendering of the interior/exterior of the home so I could know what to expect and make a better informed choice about purchasing the home. In the end, I was not totally satisfied with the appearance of the exterior and would have made selected some other interior options as well. Additionally, I was informed by the Sales Specialist that there was a Amtrak train track near my street/homesite but that she had seldom heard any trains come by and it was just Amtrak that passed quickly. However, both Amtrak and very noisy freight trains come through routinely throughout the day AND night. Had I known about the train aspect, I would not have purchased this particular home. This is also of paramount importance because due to COVID-19, I work from home and it is important to live in a community where there are little to no noise distractions. I feel that the information provided to me and my realtor (who was present with me at the time) was both misinformed and misleading. Of note, the temporary sales office in the community was not as close to the train track as my home, so the Sales Specialist would not actually know about train activity during the day or night unless she spent significant time near my street/at my home site. I, along with my realtor, would have appreciated a more honest answer regarding the trains so that I could have avoided purchasing a home that is not in a location to my satisfaction or tolerability. ... More

The sales manager was great. However, the materials and the contractors that Pulte hires were horrible. The contractors were sloppy at best. We have paint on our wood floors, scratch marks in the floors where they were dragging appliances in our kitchen, dents in the cabinets, loose door cabinets, holes in the walls where they installed the banister incorrectly and failed to patch it up, and so much more. The paint they use is a cheap flat paint that is impossible to keep clean and already looks worn. We are already talking about painting the entire house because of the horrible and cheap paint. More than a few of our windows don’t work. Overall, very disappointed in the materials and even more upset at the horrible contractors. ... More

The employees are very nice.

No good finishing, moved closing date 3 times with 5 days of anticipation. No communication between branches.

To many major issues within 2 weeks after closing roof leak, 2 different granite color on island also water line crossed for filtered water connected to shower not fridge. Then had to cut hole in drywall to repair. These items should never happen in a supposedly quality home!!! I will give credit to them for getting on items for repairs thou warranty people been real good on getting repairs done.

Pulte Mortgage and Title were a disaster.

it was not a bad experience, communication takes longer

Lack of communication throughout the whole process. The right hand often doesn’t talk to the left.

We recently built a house with Pulte. I cannot say we got the value we paid for our home. All of the trim work was in really rough shape. We had to hire an external painter to come in and fix a lot of the trim, mudding, and painting. It is still not fixed correctly, because it was just too much to get done and would have cost a fortune (since we did not want to have all of the trim ripped out and redone.) I feel like this is not something I should have had to pay for considering my house almost cost half of a million dollars. The whole building process was very rushed and you can see that in our home. We have spots where grout is missing in the bathrooms, we were not able to get the fixtures we wanted due to back order, some of the hardwood is not glued properly, banisters not sealed correctly, brick has not been pressure washed, sloppy brick laying outside, the sidewalks have gouges in them and look rushed. There were many options that we could have had with this home, but was not offered to us. Example-sprinkler system, unaware Kitchen Aid appliances also had a confection oven capability. The closing process took us over three hours since we were not allowed to leave until the money from our lender cleared with Pulte. I feel like it was that way due to us using an outside lender and not Pulte. Overall the house was built quickly and we are glad to have a home, but it does show it was rushed. Our sales person was okay to deal with, the upgrade center girl was helpful, and our building foreman was nice. ... More

I wanted a less stressed home buying experience, that's why I went with new build. But it seemed I had to put in more work on quality control work because the builder didn't. They need to work on their contractors. Lots of obvious misses. The build manager is responsive and easy to work with, but I shouldn't have to bother him too much.

Disappointed at the cheap fixtures and lights they use. Quality of workmanship does not match what they claim

Sales associate didn't give correct information regarding credit from pulte. He was abrupt with his tone and demeanor. His answered were ambiguous and lacked proper communication. I would not recommend eddy skyes to a future homebuyer.

Sales staff was great field mgr very good Product choice is substandard and workmanship needs improvement

I’m not happy with the craftsmanship of the work done in the house. I feel like the whole building process was rushing and affected the final product. All contractors came to do their job and run to the next place without proper quality assurance. My experience was a constant effort to tell Pulte to fix things according to my standard expectations of buying a new house (considering this is the third house I bought). And finally, the materials used were traditional. Nothing special regarding the materials used.

Very disappointed in quality of workmanship. Also qualify of some materials questionable. Great example. We have been in the house less than 2 months and already replacing all the main level flooring. Cheap quality material and noticed many blemishes that were not addressed at installation. Even worse, as I was removing the flooring, there was little evidence that any dirt and debris was cleaned up before the flooring was installed.

While we love our home and our field manager- the outsourced help was the problem during the build and many times things were fixed fast and not right. We are still waiting on a punch list of about 10 items 2 months later, with no end in sight. If we ever build again, it won’t be with Pulte

The loan aspect of the experience was phenomenal! The quality of the finish makes me not buy another Pulte home! Looks they rushed the build which transfers to quality shown.

I love my new home. The floor plan is amazing. I feel like the crew was rushed to complete by the close date causing things that need work. No one has responded to my home inspection report.

My home buying experience with Pulte was generally a good partnership. I've been in my townhouse just about 3 months, I really like my townhome and during the first month the Pulte building team was awesome responding to requests and issues I contacted them about. Lately, I keep finding evidence that Pulte used CHEAP materials in the building of my home. For instance, I found out that they used the lowest grade paint throughout the interior, I'll have to paint probably within first year because what's on the walls is only what's known as a base paint - that's according to the paint shop where I picked up my free can of touch-up paint! That made sense to me because almost every time I walk past a wall a paint chip falls down (noticeable on my dark wood floors!) I changed a light bulb in my garage and the darn light socket just came down as I twisted the bulb out. It wasn't properly anchored to the ceiling! Today, I had to deal with my smoke detectors sounding off, "LOW BATTERY". I discovered I didn't have a manual for the detectors and the on-line Pulte Owners help was not helpful so I had to figure that one out - I did mention that I've only been in this place 3 months right? Wonder if used batteries put in the detectors?? To be fair, I didn't reach out to Pulte on these latest issues, I figured my home, my problem now. Just peeling the onion and feeling a bit ripped off since my home cost a great deal of money. The mass production, quick build that's taking place with these homes is affecting the QUALITY that is being put out. As a homeowner and I'm trying my best to take care of what's mine but it's a shame that I had to find out that what looks shiny and new isn't really what I thought it would be. ... More

The home building process was good. Had few minor issues before the closing which the field manager had taken into account and said he would get them fixed. But the field manager has only done a few and still lot more left to fix, but he does not respond to emails anymore.

Overall the house is great but there have been many issues and many warranty calls within the first month of ownership. The house was rushed to be completed and it very clearly shows. The field managers we worked with were great and I don't have anything negative to say about them. Our sales rep wasn't very responsive or helpful though.