Pulte Homes Reviews

i have a list if issues has not completed and I am still waiting to be completed , and I have reported a couple of bad quality materials

First the walls are so thin that you can hear any conversation from one room to the other with the doors closed. Second, the finishing touches are simply the worst. Third, a large amount of things have to be redone, it never ends. After living at the house for some time now things are still trying to be corrected.

Poor responsive to issues

Quality of workmanship was poor. I’m still correcting flaws myself. The house was delivered clean. Too much to list.

Lack of professional service from issues identified after move in. My major issue is with the sink that is not long enough and when washing hand or dishes excessive water gets on the counter. The advise given is that to pull the hose down with one hand and wash with the other. Incredible! How do I do that when I need both hands to wash hands and dishes! Terrible service. I asked for follow up from manager and was told “you do it”. Terrible!!!!

Did walk thru in November and issue that we had are still not addressed

Need to follow up more to get things done

Has limited upgrade options and no flexibility once design is approved.

Need to stay vigilant & don't assume anything. Caught numerous mistakes missed by Pulte Field Manager

Overall buying experience is good and enjoyed Pulte professional service, but the workmanship quality is not like perfectly and if the detail of interior quality can be more precisely, that’ll be more perfect.

Very informative. For quality and workmanship, we found electrical issues on ceiling electrical system that always have power for ceiling fans wiring even switch is turn off (it was corrected). No power above the island ceiling electrical lighting & Job request has been submitted to fix. Still awaiting dates on delivery of the fridge unit, bar cooler unit and selected garage door.

We have a breaker that shuts off from doing laundry in a standard washer / dryer. Electrician came out and said nothing I can do ? WHAT ?? Broken roof tiles , no response, holes in block walls, no response yet, a couple other minor issues, no response yet. You spend over 700,000$ you expect the builder to respond quickly on issues on your brand new home.

I don't care to discuss

Pulte has two great responsive Field Managers, Brandon & Alex, they were there to correct and still correct issues. Know exactly what you want and get want you want so when your home when it is completed, you'll enjoy. If Pulte doesn't have something you really want, don't settle, get it elsewhere so you can enjoy your home when you move in.

We have good experiecne from the project manager.

Love design and features. A bit frustrating that paint is all over the light fixtures etc.

Many issues and no one taking the heat for them. Still have items that are not finished and I moved in two months ago. I understand the crazy times, but too many errors were made.

My overall experience with the Pulte team ( sales personnel, mortgage team, customer care manager, field manager, etc.) was nothing short of a well planned buying experience. The Pulte team was knowledgeable, courteous, and professional. Thus, affording me the opportunity to purchase my townhome with confidence.

We really wish that we had more time between our celebration walk and final walk through. Only 50% of the items printed out were fixed or addressed. The very final step of the closing was scheduled for November 30. Our appointment was at 11 and we did not close until 5:30 in the evening. There were over 35 closing scheduled for that day alone. Other buyers were also there on the 30th because they couldn’t close on the 29th. Not sure if a Pulte was trying to close by the end of the month figures. But many people were very frustrated. May want to stagger them out more thru out the month.

All aspects of the build were great!

After the closing of this house, problems started to appear. Doorbells, internet cables, air conditioners, and other minor problems were resolved, but they did not keep their promise until today. AC still has problem. I don't know when they will come to check and resolve it.

Please learn from us and also our entire street and avoid Pulte at all costs. Not only is there sheer incompetence at all levels, but extreme rudeness and screaming from the area construction manager is an absolute no-go. For the rest of the team, the ball was dropped every single step of the way. We are not only talking about delays (because many of them are out of their hands), but simply overpromising and not delivering. They couldn’t keep up with any list or email. Made mistakes with contracts and every single step of the construction process. Construction quality is sub-par and 3 months into closing they have yet to address all concerns. They made a horrible mistake in our living room when they had forgotten to put a floor outlet in. This was sheer negligence from management who didn’t oversee any of the work (we have proof). The entire newly constructed house and brand new flooring, walls, and cabinets were covered in concrete dust downstairs and upstairs. There are numerous other items to be voiced here. Have a look yourself and talk to any neighbor at Winslow at Brookstone and you will find that this experience is not isolated, shared, and felt. I am seriously surprised Pulte hasn’t had a class action lawsuit yet, I could certainly see one coming their way with how horrible their customer service and quality of work is. Avoid at all costs. ... More

I am aware of the problem builders are having retaining workers and getting materials due to Covid, but the buyer is the one paying for this shortcoming. The quality of the build and workmanship is very poor, and the companies response to correcting these issues is lacking thus far. The warranty folks have stepped up and are trying to resolve the issues and I am hopeful they will make things right. It is very frustrating to spend you time waiting on worker to show up and correct problems that should have been done right the first time.

STARTING WITH THE SALES PERSONAL WHO HAVE BEEN VERY HELPFUL. ALSO THE FIELD PERSONAL HAVE BEEN VERY RESPONSIVE TO ANSWER ANY QUESTIONSNY AND IF NEEDED WOULD COME TO THE HOME AND SOLVE A PROBLEM IF NEED. i THINK MY HOME IS GREAT.

Issues discovered after moving into unit in November still not addressed in January. sent emails also with no response. I feel one issue is the bedroom widows, Bedroom gets as cold as 60 deg.