Pulte Homes Reviews

Our experience included a lot of ups and downs. We understand lack of craftsmen and loss of personnel had a lot to do with our experience. Responsiveness from our salesman after we signed the purchase agreement was pretty bad. We only received great response time when he needed something signed. Our new building manager and director were awesome, but there are still some items in our home that require attention. The garage isn’t finished, our floors squeak and creak worse than our old house that was over 50 yearly old. Holes were left in the walls, the carpet is unraveling, our stone isn’t complete on the front of the house, the ceiling fan in the master bedroom is a dud we can’t install a fan because the electrical components weren’t installed correctly with the build. We had a gas leak and a water leak due to the craftsmen rushing to complete the job. Our home wasn’t properly cleaned and some cabinet drawers are lopsided and the spacing for the cabinets isn’t consistent. We also have air coming in through the back door and the desk in the Pulte planning center is also lopsided. I’ve called and emailed customer service and all we receive back is apologies for the delay. I’m not happy with the issues and the lack of response. ... More

This is the worst home buying experience I've ever had. Once we signed the contract, all communication stopped. No updates, no information on when the build would start, nothing. Once we moved in, we hired an independent inspector look at the house. He found issues with the roof, HVAC, and some other minor things. The roof is yet to be repaired. HVAC came out and worked an entire morning re-wiring the A/C unit and thermostats. A/C wasn't even connected. We had no heat, no A/C. Once they were able to fix the A/C unit, they realized the thermostats were configured where the upstairs thermostat controlled the environment for downstairs and vice versa. When we moved in, the stove wasn't connected to the gas so no cooking for us. There were things identified by the foreman which have still yet to be resolved. ... More

Pulte homes did a great job starting from beginning to the end. They are making the corrections right away when they did a mistake. I hope they should avoid major mistakes in the future for other potential buyers.

Well designed functional homes.

Our new construction home buying experience was awesome. From beginning to end, we always felt as if we were the only customers Pulte was working with. Communication from everyone on the sales team, field team, to the actual closing, was pleasant. There was always someone available to us through every single phase of the process. We absolutely love our new home and had a great experience with Pulte.

Pulte and the team did an excellent job. The home was completed within the original timetable even with the COVID 19 delays. We are very happy with our purchase and would recommend this builder without hesitation.

We purchased our home in Dec 2020, at the beginning of the supply chain squeeze. Pulte was great about keeping us informed of our progress and new estimated completion dates as the materials shortage caused delays. In the end, their estimates were right on, and they were willing to give us "placeholder" appliances just so we could have our home on time. Overall, our experiences with our Sales Rep and Building Manager were both great. They do what they can to make your dream home happen, and I feel like we're friends at the end of this process.

NOT HAPPY WITH THE MASTER BATHROOM

Not a fan. Many corners cut. Not responsive, promises made and no follow up.

The build of The home seemed okay when we walked through it, but the actual finishing of the home was terrible. The painting was atrocious and the house was left a mess. Grout work and tile was done poorly. Front door threshold brick doesn’t come up to meet the actual threshold and needs to be redone. Crumbled cement corners. Doors are hung crooked and outer doors don’t lock without pulling/pushing hard to close; strike plates don’t meet. No attention to detail. Although the issues were supposed to be resolved several times, they were not or you’re told to file a warranty claim after the fact. Super cheap faucets, fixtures, flooring (even though we upgraded), and toilets. Closed late. Very disappointing. ... More

Couple of things wrong do to miscommunication

Our overall experience has been outstanding. Our last community was Ryan Homes in Delaware. What a difference. So much better. It was so easy to work with Debi on picking options. Quality workmanship is obvious when looking around. When small issues came up, Michael and Dennis responded back and things got done. We are very happy that we decided to go with a Pulte home.

Extremely disappointed with Pulte customer service. They are non responsive and can not provide updates or ETAs. Many items were not completed at move in and little has been resolved after 3 weeks

Very good field management team

Good overall experience with the local group.

Great experience with Pulte. Great quality home.

My experience with the construction team stands out - nothing short of exceptional

David and Zach were awesome! Very knowledgeable and if they didn’t know they would find someone who did. Zach even helped us move in.

Marissa our sales agent was awesome from start to finish!

Pulte is great. Quality and service are great.

Great house. Quality builder.

This is the first time we have worked with a builder and it was a fabulous experience! Jason, in particular, was fantastic!

Brian, from Rainbow crossing. He was very helpful and kind. He help us a lot. Thank you!

Good communication throughout the entire process. Very pleased with our new home.

Love our new home so much!