Pulte Homes Reviews

My wife and I knew nothing about homes. Still, Pulte made things very easy for us to understand and held out hand throughout the entire process. After this I don’t think we would ever buy a home that we didn’t build.

The process was trustworthy and actually occurred on time

Gray, David and Mike are great. Thank You!

This was the third home we’ve purchased, second one we’ve built, and this was by far the worst experience of the three. Communication was non-existent, deadlines didn’t matter, and the finishing work on the house could’ve been done better by a high schooler. The only saving grace is the location of the property, the schools, and our community. We have great neighbors and live in a great area.

Poor all around. poor quality. poor experience with repairs. never again

Pulte homes customer service really stands out! Every one we encountered were very pleasant and helpful. From the sales team, to the mortgage team, the construction team and customer care team after closing. The home itself is wonderful. I'm a fist time home owner. I have now been in my new home for 3 months. We had some minor issues that needed to be fixed after closing, which were taken care of immediately. (Flooring gaps, Missed Drywall under countertops, and doorbell) Imagine a newly built home that is 99% perfect. Small things here and there that we fixed right away with great follow up!

The house is great overall and outstanding issues are being addressed. Great customer service.

Quality of Construction, Great Customer Service & Buying Experience

Home was supposed to be completed in March but lasted 7more months. The worst part is that homes that were recently signed took precedence because they paid more money. Unfortunately, for 6months, l was the supervisor since Pulte would not provide me with update and hardly worked on it. Even in some ocassion, l had to contact them about shaddy work and issues on the ongoing building. For instance, l came in on my weekly checks and found one room completely filled with water and had to let them know (this is just one of many). Building was mostly low quality and had several things not done properly including multiple curved wall among several items. I even tracked the progress of most homes on my street and took weekly pictures and have database which showed that i was literally put on a hold while priority was given to others. For instance there was one home that the original person who signed was frustrated and left and Pulte turned around and sold it for hefty extra money and so such a house became a priority. Remember when one time l was told that there was no materials to continue my home until l showed them a glimpse of the database showing the possibility of being descriminated. Within a day of saying there was no raw material and they do not know when they can restart my building - all of a sudden they found raw materials and immediately continued working on the building. Really a shame and am contemplating seeking legal advice ... More

Maybe built too fast, lots of problems found after closing. The maintenance department responded quickly.

trying to get things fixed is a major problem no one really care except nick. i would like a big boss to call me. have left messages at corp no one has called baxk.

They have good intentions but are seemingly inept at providing good service after the sale due to cut rate vendors and poorly trained personnel. Too much sloppy workmanship. They utilize your home after it's sold as a model/sample for other prospective home buyers. The materials specified are somewhat inferior at times and quite a bit of the workmanship is far from superior.

Selling personnel is excellent. Finishing with poor quality, since day one I notice cracks, paint is needed in many areas. Kitchen cabinet door waiting to be replaced. I closed now more than two months ago and still pending to fix the list of cosmetic items.

do not close on your loan until everything is complete finished to your satisfaction

Carlos our salesman kept us informed the whole time of building

Do not let Pulte homes tell you that they have the right to dictate what lender you use in order to purchase a home from them! We paid we offered $86k over the minimum purchase price that they would accept with $500k cash prepayment and they told us that unless we agreed to use Pulte mortgage, they would rescind the acceptance of our offer and sell the house to another buyer. After closing, we met our new neighbors (who had been our competition) only to find out that we had offered far more than they had and that Pulte was so greedy that they also wanted to force us into a loan with terrible terms with their sibling company. As bad as our experience was with the purchase process, the silver lining was that we were getting a brand new home. When we closed we found out that despite Pulte Homes bragging about their high standards and their belief that they are superior to other builders…what Pulte really believes in, the standard that they really hold themselves and their subcontractors to is the “industry standard”. At the end of the day, we have been sorely disappointed with our purchase! Pulte builds beautiful model homes, but the homes they build when they’re not trying to sell you are like the burgers you actually get versus the ones in the commercials. My wife and I recommended that if you’re looking for a new home, look at Lennar Homes (#2) or DR Horton (#1 home builder in the US). I can’t say that they’re not just as bad, but I can tell you that Pulte Homes are not only liars, but they cut corners. Don’t make the same mistake that we did! ... More

Derek was top notch in his knowledge level and responsiveness to questions/concerns/issues with individual contractors. He was the one to go to for honest information too. He was a problem solver and hardest worker with the organization by far!

Not Happy with the outcome

The overall process was smooth. The customer care representative (Jose) does respond and raise work orders for any issues in the house after close of escrow. He also promptly follows up with the vendors. They try to resolve 80-85 % of the issues raised and not all the issues. Overall the process is okay and would recommend Pulte to other home buyers.

Toni and Brain have been very responsive to my questions and the home build quality is great.

I wouldn't do this again. Pulte seems to have very little control over their sub contractors. We've encountered countless issues throughout the process (during and after the build was complete). Pulte always responds quickly, but there's no way to fix widespread shoddy workmanship (framing, drywall, painting, plumbing, electrical, flooring, windows, you name it). I just hope we don't encounter long-term effects down the line.

Our build was a quick experience, but unfortunately we have discovered many issues with the way things were completed in the house after we have moved in. The lack of communication was and is a problem still.

Very nice house I like this house

Poor craftsmanship and many task incomplete after closing!!!

Appreciate the pratical and elegant layout. We trust this company!