Pulte Homes Reviews

Our site manager promose get things done nothing done. Most of houseing numbers W missing.Call something to fix take weeks to fix it.Big pormises no excutions. Customers are furestrated, Front desk lady Gina is very good.

Pulte is very responsive up until they get your money. Poor workmanship and terrible customer service after closing. They are not responsive to the needs of their buyers. Need to go over the house with a fine-tooth comb and demand everything, no matter how small be repaired.

don't use their mortgage company and make sure you have a good realtor that keeps on top of everything

Limited communication, number of outstanding punch list items not resolved, 4 months after settlement and have not received permanent garage door

Organized quick & clean they had it together

Quality product, construction manager kept me informed throughout the process.

Unable to address simple issues like Shower door installation, laundry room door even after 6 weeks of closing is quite frustrating. The issues raised during final walk through stays pending for 6 weeks and no response / feedback from the construction team to several emails.

Multiple issues too long to list. Still working on punch list. Ridiculous

Accessibility is good for this community but I see few hiccups during entire process especially loan process with pulte. Home built quickly was not so good. I don’t like bidding concept which is adding more money to the lot and its worthless.

Just about everything in this home was never done correctly the first time. Not to mention I’ve been in my home two months and warranty repairs need to be done. Also, it’s mind boggling that they don’t have a sense of quality control to ensure things are done correctly the first time or in a timely manner. Excuse after excuse has left me in an incomplete home for two months and warranty repairs for leaks and tnings falling apart!

Effective communication between me and the builder

Overall everything is very lovely, but there are finishing touches that were done sloppy!! We will be happier once things have been corrected!

Quality control is an issue. Huge issue. No one is checking the work to make sure done correctly. No one is maintaining containing regarding weathered list. Wished I hadn’t of signed so bonuses were dispersed for those who do work hard. Response from maintenance issues 30 days out from closing...well...still haven’t heard back but website says will in 24-48 hours. It’s been almost 2 weeks now...that speaks for itself.

Wait time on construction was not as told and they did not properly explained the type of land being purchased as it was flat and at the end was a huge slope in back. The construction inside home are all uneven: walls are not straight, outlets are not in lined and some forced in. Missing pieces from carpet to floor tiles. Overall cost of home does not give you the value in material not construction.House was not completely finished upon closing. They just care about the money.

Quality build, keeping you informed, great customer service after closing too!

Crooked walls, AC undersized, yard floods, dead sod, the list could go on forever.

Building a new home during the pandemic was challenging with delays in the delivery date because of supplies. This was understandable but frustrating. The project manager during the build was responsive and provided updates approximately every other week, but as the home was getting closer to completion, the communication was not as timely as I would have expected. Closing dates were changed without informing me; fortunately my mortgage is through Pulte and they were the ones that informed me of the delays. I don't know what the experience would be like if someone had a mortgage with another firm. The overall quality is relatively good, although there are some cutting corners. My fireplace was not installed correctly and there is hardened concrete around some of the pipes and plumbing, and some of the finishing work is sloppy. The front door handle provides no security at all. There is only a deadbolt but the handle itself does not lock and so it forces the homeowner to purchase their own door handle at their expense. The real challenge comes after the closing. Pulte commits to providing responsive customer service and homeowners have access to an online portal to submit their requests for repairs. Unfortunately, requests are merely acknowledged but not addressed in a timely manner. There are several items that were not completed prior to closing and 2 months post-closing, these items remain open. Some are very simple things like providing some extra paint for touch-ups or even just informing the homeowner the make and color of the standard paint so that it can be purchased. These are simple things that should and can be addressed in an email. There are no timeline expectations for repairs and the "on-site" customer service manager seems to be overwhelmed with homeowner requests. It is only when the homeowner makes repeated requests for a repair to be done that someone responds. It seems the focus is on building out the remaining homes in the community, leaving those of us who have already moved in a secondary priority. ... More

From the beginning to the end. We did not have a good experience with Pulte homes. Very very disappointing. So much misinformation and miscommunication. Pulte made promises on things that did not occur. For such a prestige’s home. Pulte did not stand up to their name. Poor quality in workmanship. Poor customer service. So many things still not fixed. Everything was rushed to build the homes. Other homeowners feel the same way.

We have a wonderful experience with the Pulte Team , very professional and responsive … Alex and Phil were with us all through out the process from the start to the closing date also with Pulte Mortgage … Highly recommended... Thank you very much

Pulte need to put more attention in the details, this are not cheap home they need to have luxury finishes

Trim work on the house is the worst ever seen Have been trying to get the workmanship fixed and still waiting

Everything was great; however the communication between our sales manager and project manager was lacking. That could be much improved.

Everything for administrative work went smoothly. However, when it comes to building the house, seems pretty fasted work and the quality wasn’t properly looked at. But the house was great.

I love the floor plan .

Chips on quartz in master bath, stains on wall. Dent on dishwasher.