Pulte Homes Reviews

Very timely built home.

House is overall built well

Received a brand new home that doesn't look new at all. A lot of details missing, on top of a terrible paint job on both the inside and outside of the house. Entrance to the house was never pressure washed by the time we close on the property and lets not even talk about the terrible cleaning job both inside and outside the house. Truly disappointed, and already to late!

Would have been a higher review, however our salesperson was difficult to contact and was not competent in the homes he was selling. Flooring in our home began coming up within days of move in.

Everything is reasonable for the price paid, and quality is better than many other townhomes we have browsed.

Satisfied customer

We have issues that need to be fixed. Bob Uphouse has acknowledged and we are waiting until the Covid Panic has died down. Bob has always responded to our questions and concerns in a timely fashion. Also the house was not professionally cleaned before we moved in

Overall a good home buying experience. Construction manager responsive and kind. Sales consultant went above and beyond to answer our questions.

It’s a little unfair to write this review in the middle of the COVID-19 virus and with stay-at-home in effect. I was so excited to move into my new house. I love the floor plan of the model I purchased; however, I thought many of the upgrades I purchased were quite expensive and I now I also have a list of issues I would like to have addressed inside the house. The reason I say this is unfair to write now is because Pulte can’t come in and respond but I do believe they will as soon as possible once we can all go out again. I believe I bought a wonderful house but for the price I paid, I had expected to have fewer issues. ... More

elements that I paid for at the design center were not installed and we had to show our copy to prove the issue.

Field staff and sales staff were great. Closing was a disaster

We reported a dying tree 2 weeks after we closed and the Pulte Customer Service manager refused to address the issue first saying it was recovering from its cigar cut ( it was not) and then said it was our problem and the HoAs problem. He basically told me he would no longer answer any email regarding this issue. The landscaping company found out about the issue, and their manager came out the same day, looked at the tree and agreed it was bad, and had it replaced a few days later.

Overall, we are happy with the buying experience but with one exception. One of the cabinets is about to fall off with part of the upper trim falling down on my daughter as she cooked breakfast. I sent an email to the warranty email address. The claim is that they will respond quickly. So far(one week later), no response to my call or email. I'm hopeful that the delay is only due to the Covid 19 problem. All of the other small paint scratches/chips etc.. are minor and certainly not serious. But I would still like to get a small amount of touch up paint so that I can do this myself. I have asked twice. No response..... ... More

Ladies up front were hard to do get ahold of. Never replied, or IF they did it was DAYS later. The quality of stuff is nice.

Yes, you get a brand new home; however, these homes are not custom built. You do get to choose some products, but pretty much everything is an upgrade which drives the price up. The men building these homes are hard working, but they are not craftsmen they are laborers.

There were a few items done incorrectly and the quality of things such as paint on walls and front door could be much better, as an example.

I love my new home, I had a water leak the next week, it was fixed but the Sod has not been replaced in 6 weeks/ looks horrible, I have one set of jingles in my bathroom needs replacing the wrong color. So all I have to say is stay on the builder or replace yourself.

I would give more stars but waiting for Response on warranty issues after this virus goes away.

Your sales staff and construction staff are the best - always willing to help us through the home bulding process and answer any questions or concerns we may have.

I love my house and the neighborhood.

Home is nice and overall it is fine and we're happy. The warranty process is slow, we believe because of the high volume of issues with other homes in the area because of poor sub-contractor work initially, a seeming lack of attention to detail by sub-contractors initially and of course, COVID-19 is doing us no favors with the home warranty action. This causes a lot of home warranty requests that overwhelm the team assigned who have been in contact with us constantly, but the items are numerous and I don't believe this is Pulte directly, but from a lack of "do it right the first time" by the sub-contactors. Those that come to fix see the issues and seemingly display a lack of understanding of why it couldn't have been done right at first. Again, nothing really major and we are overall fine with the home, it just seems like death by a 1000 cuts, but we have to say Tino Velez that is managing the home warranty process with us is actively doing his best and working with us closely and we appreciate that otherwise, we'd be less than happy at this point. We are being patient and giving him the time to coordinate the various groups to get the home in top shape. ... More

My husband an I have built 3 hone in 30 years. This build was a major disappointment. The list of Items in the house that were not finished properly is too long. Pulte can call me to discuss if you want to know more.

Good buy.

Overall it is good

The process leading up to the build was fantastic. The Pulte team really knows how to make you feel like you are the center of the "universe" when it comes to your build. First, the positives: 1. Responsive to questions 2. Fast build 3. Pulte Mortgage was a good team and was very easy to work with 4. Very few issues along the way 5. Great people to work with Cons: 1. The choices in the design process can be a sham. You get two cabinet choices, both of which are not great. I called Aristocraft cabinetry out of curiosity to see what the cost difference is for different colors. Surprise, there wasn't for 4 other colors. Pulte gives you the worst two colors and if you want more, you pay the premium. This is not a good practice. 2. We chose the radiant barrier for the attic. However, Pulte does not install radiant barrier on the gable wall. I thought this strange so I called the manufacturer of the radiant barrier. They recommend that for complete effectiveness, it be installed at all outer facing walls and the roof. I relayed this message to our site manager and was told Pulte does not do this. 3. The follow up. Several things were missed in terms of touch up and stains and what not on carpet and other small issues. No biggie, it happens and is expected on a new build. After the close of the house, crickets. It has not been a month now since my last communication on issues that were supposed to be resolved on the day of closing. I will say one final thing, the process for the most part was great and we do have a lovely home. However, Pulte claims that they are a step above the rest, but at the end of the day they are just like your Mungo homes or Lennar, nothing special and limited choices on cost comparison. The people we have dealt with are what have made this a good process but they do have a few things they need to change to make it an excellent company, not just another home builder. ... More