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Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15975 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars overall

15975 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Issues all over the process and it continues

  • Anonymous
  • Verified HomeBuyer
  • December 03, 2021
  • Tampa, FL

It’s okay not a good experience for a first home buyer

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 2

Pulte Homes - Quality home but final walkthrough issues still not resolved

  • Anonymous
  • Verified HomeBuyer
  • December 03, 2021
  • Flemington, NJ

Quality home but final walkthrough issues still not resolved over a month after closing

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 1

To my personal opinion nothing stood out.

  • Angel M.
  • Verified HomeBuyer
  • December 03, 2021
  • Clermont, FL

This builder is all about craftsmanship, but is NOT, be aware of details and installation procedures.

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 1

Basically Amazing

  • Anonymous
  • Verified HomeBuyer
  • December 03, 2021
  • Black Diamond, WA

Ryan and his team worked very hard to get us the home on schedule, and were excellent at communicating the entirety of the building process. We are so happy with our beautiful home and really love it. Prior to Ryan and his team being on the project, unfortunately, it did take an unusual amount of time for the home to begin building (approximately 6 months from acceptance of offer and signing for the home) and it was definitely hard to see other homes that sold prior to ours, closing sooner. There are just some tiny "things" that are a bit wonky, but overall, the house is gorgeous and it was ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - After our experience we wouldn’t recommend Pulte to anyone.

  • Rebekah M.
  • Verified HomeBuyer
  • December 02, 2021
  • Mc Cordsville, IN

After our experience we wouldn’t recommend Pulte to anyone. Based on quality, difficulty to work with, lack of transparency, and neglecting to fix things.

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 2

Poor quality, no electric in master bath & to garbage disposal, shower door would not open/close, missing 5 blinds (still are),

  • Steven A.
  • Verified HomeBuyer
  • December 02, 2021
  • Westfield, IN

Don’t buy Pulte!!! Don’t buy Pulte!!!

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Horrible customer service!

  • Ryan K.
  • Verified HomeBuyer
  • December 02, 2021
  • Las Vegas, NV

Multiple changes that were forced. Terrible experience with builder title company. No follow up or communication post closing. Sub par build quality.....

Pulte Homes responded:
Thank you for taking the time to share this feedback with us so we can address it internally. We are so sorry that you had an unpleasant experience with us. We take this feedback very seriously and will address these issues. Thanks ^AH

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Pulte Homes - Incredible experience love Pulte Homes

  • William A.
  • Verified HomeBuyer
  • December 02, 2021
  • Dumfries, VA

Incredible experience love Pulte Homes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The delays on building . The workshop craft . Material used very cheap. Bad experience with Pulte . I had to constantly keep in contact with construction manager to make sure things got done and on time. A complete headache

  • Valarie W.
  • Verified HomeBuyer
  • December 02, 2021
  • New Braunfels, TX

This was a horrible experience. I chose Pulte due to the longevity of house building experience. My experience made me felt this was working with company just starting off . I will say my loan consultant were great. My construction manager(Kelly) answer every call and email. After the move the customer service contact (Meghan )made sure all needed repairs were done.. the sales person in the front office (Robin) was very unresponsive to my concerns and questions . Only until my brick was cancel and I had to pick a new brick which was another nightmare. The was my 2nd home and it was the worst ...

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 1


Quality 2

Trustworthiness 2

Responsiveness 4

Pulte Homes - I'm very happy with my new home

  • Spencer D.
  • Verified HomeBuyer
  • December 02, 2021
  • Lake Orion, MI

I'm very happy with my new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Workmanship and quality of finished work

  • Liming W.
  • Verified HomeBuyer
  • December 01, 2021
  • Fuquay Varina, NC

We can understand the uncertainty of construction material's supply during the pandemic, however there should be more communication. From the website supposed to be able to sign in and monitor the progress of construction, there was not much updates we could know. The quality of finished job was not satisfactory. The builder seems to be in hurry, speeding up the work without the quality control, left a few apparent defects which shouldn't happen. We had quite a few problems need to be solved, and waiting for field manager to come in, check and correct. Over a month passed, we haven't seen ...

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

Pulte Homes - Excellent and friendly experience so far.

  • Vamsi G.
  • Verified HomeBuyer
  • December 01, 2021
  • Houston, TX

Excellent and friendly experience so far..

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Excellent job for all the teams, construction, sales, after service,

  • Tsungli C.
  • Verified HomeBuyer
  • December 01, 2021
  • Brentwood, CA

Excellent job for all the teams, construction, sales, after service, and financial teams.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Justin my sales consultant took the time to answer all our questions

  • Anonymous
  • Verified HomeBuyer
  • December 01, 2021
  • Estero, FL

Justin my sales consultant took the time to answer all our questions and kept us informed of the construction process all throughout the build.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Field supervisor Lane was amazing!

  • Angela B.
  • Verified HomeBuyer
  • December 01, 2021
  • LITCHFIELD PARK, AZ

Field supervisor Lane was amazing! I was a first time home buyer and he really made all my stress go away. Kept me informed, very communicative through the entire process. It was a great first time home buying experience.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - It was a good experience.

  • Irene K.
  • Verified HomeBuyer
  • December 01, 2021
  • Dumfries, VA

It was a good experience. Builders were responsive and helpful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Pulte Homes - It was a stressful time to buy but pulte made the experience

  • Tony C.
  • Verified HomeBuyer
  • December 01, 2021
  • Saint Paul, MN

It was a stressful time to buy but pulte made the experience as efficient and hassle free as possible and we appreciate our new home.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Pulte Homes - A terrible experience.

  • Richard R.
  • Verified HomeBuyer
  • December 01, 2021
  • Boca Raton, FL

A terrible experience. More than a month has elapsed since closing and there is no internet service to the unit we purchased. We were sold a "smart house" but there is no access to internet. Very frustrating and totally inexcusable. Someone has dropped the ball.

Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com.

Total Score 1


Quality 4

Trustworthiness 2

Responsiveness 1

Great Home and Great Quick Service

  • Irene M.
  • Verified HomeBuyer
  • December 01, 2021
  • Murrieta, CA

No complaints here!! Happy First Time Home Buyer. Our new home looks AMAZING and all the features and upgrades are updated. Pulte offers a whole package deal!! From Sales to Closing Escrow the process was smooth and always received a quick reply when we had questions. The sales consultant at Aspen was very helpful and their construction team is very knowledgeable. We also went with Pulte Mortgage and their team is very helpful, friendly and they actually respond to emails and questions in a very reasonable time :) We are very happy with our new home!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - For being a first time home buyer the experience with Pulte

  • Anonymous
  • Verified HomeBuyer
  • December 01, 2021
  • Santa Fe, NM

For being a first time home buyer the experience with Pulte was truly amazing.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Unable to complete home and pool

  • John M.
  • Verified HomeBuyer
  • December 01, 2021
  • Fort Myers, FL

Two months after closing and fully payment and pool is not complete or scheduled to be completed

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Pulte Homes - Sales agent was awesome

  • Nirmal S.
  • Verified HomeBuyer
  • December 01, 2021
  • Black Diamond, WA

Sales agent was awesome

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Everyone is polite to deal with but unwilling to address obvious

  • Anonymous
  • Verified HomeBuyer
  • November 30, 2021
  • Somerville, NJ

Everyone is polite to deal with but unwilling to address obvious issues. It has been a very frustrating experience, the workers are still here, it shouldn’t be this hard. Especially because all of these issues should have been identified through a quality review and resolved before we moved in.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Pulte Homes - The sales person and build manager were amazing.

  • Michael H.
  • Verified HomeBuyer
  • November 30, 2021
  • Haslet, TX

The sales person and build manager were amazing. The trades workin hon my house were subpar.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Prompt response to concerns and sincere effort to keep agreements

  • Michael A.
  • Verified HomeBuyer
  • November 30, 2021
  • FLORENCE, AZ

We had a very positive experience with Pulte staff across the board, from sales, design and respective phases of the planning and building of the house. The house was finished and closing took place close to the anticipated date, despite supply chain and worker availability challenges related to the Covid pandemic.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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