Pulte Homes Reviews

This is the second time buying a brand-new home, and I love how everything was straightforward. We didn’t have to worry about the finances; what they told us at the beginning about closing costs was what it was. We have a good construction manager who was always ready to answer our questions. A good experience overall

Not that excited about the new home. Construction was fast forwarded. so can feel the imperfection everywhere. Not fully satisfied with the Plumbing, Electrical, Painting etc. Driveway is tiny, can't comfortably park two cars. There is a big level difference between garage floor and driveway. Used Pulte Mortgage for the purchase. They reported the loan amount to credit unions and immediately sold the loan to another bank, The new loan servicer also reported the loan to credit unions, As per credit reports, I have double debt which badly affected my credit score. Overall not fully satisfied with Pulte. ... More

Biggest mistake of my life to buy pulte homes

Purchasing our new Pulte home was, for the most part, a great experience. The sales team was outstanding, and the quality of construction has met our expectations. The builders and field team did an excellent job, and I want to recognize them for their hard work. Unfortunately, there were two major areas that significantly impacted our overall experience. The first was Pulte Mortgage. It was, without question, the worst part of the entire home-buying process. If the survey allowed a zero rating, that is what I would give. The lack of communication, delays, and overall experience fell far below the level of service I expected from a company with Pulte’s reputation. The second issue has been the complete failure of our premium KitchenAid appliance package. We invested thousands of dollars to upgrade to the top-of-the-line commercial-style appliances, expecting premium quality and reliability. Instead, our microwave/convection oven has never worked—not even once since the day we moved in. A repair technician has been to our home four separate times, replacing parts during each visit, yet the appliance still does not function. Every appointment requires us to rearrange our schedules, wait for technicians, and hope the latest repair finally solves the problem, only to be disappointed again. As if that weren’t enough, our dishwasher also failed just a few weeks after moving in and now requires replacement parts. These are brand-new appliances that have barely been used. The microwave has never functioned properly, and the dishwasher failed after only two uses. At this point, I genuinely hope the range and hood aren’t next. I understand these appliances are manufactured by KitchenAid, not Pulte. However, from a homeowner’s perspective, they are part of the home we purchased from Pulte. When customers spend this much money on premium upgrades in a new luxury home, they should be able to use those appliances from day one. Instead, our brand-new kitchen has been partially unusable since we moved in. I also feel that once we closed on the home, the customer experience changed. We never received a homeowner welcome package, touch-up paint, or other items that many builders—even those selling homes at much lower price points—typically provide. While these are small details, they make a big difference in helping homeowners feel valued after closing. I do want to acknowledge our warranty representative, who has been professional and has done everything possible to help. My frustration is not directed at them. My concern is that a company the size of Pulte should have more leverage with a major manufacturer like KitchenAid to escalate issues and prevent customers from waiting weeks or months while technicians repeatedly replace parts on brand-new appliances. Overall, I love my Pulte home and appreciate the quality of the construction and the professionalism of the sales and field teams. Unfortunately, the poor mortgage experience and the ongoing appliance failures have overshadowed what should have been an exciting and enjoyable new-home experience. Finally, based on this experience, I would not purchase another KitchenAid appliance. The reliability, service process, and overall ownership experience have been extremely disappointing. ... More

We felt very heard and taken care of since the day we stepped into Andi’s office. Gunnar was amazing and every time we had a problem he was very quick to fix it! The house is amazing and we plan to be there for a very long time

The sales experience itself was very good. Friendly, efficient and knowledgeable. The design process was great although I wish we had more choices. The project manager and his construction manager were also fantastic. Very responsive to all questions, problems and requests and followed up quickly. The concerns i have is with the build process itself. Lumber is dumped onsite weeks ahead of time, sits at odd angles on the we ground and is bent/warped, twisted and sometimes moldy. Many pieces of lumber wouldn't pass inspection by most framers. Each of the trades that come in, slap together what they have to do with little to no attention to detail or quality. This leaves too much responsibility on the Construction Managers to find each problem and results in delays bringing people back to fix each problem. Each trades work should be inspected for quality and tbey hould be held accountable for "doing it right the first time" to avoid all the rework. Seems like there's no supervisor onsite for each trade. One of my construction managers said "thats the pulte process - they don't fix until the end". Hold your trades accountable for quality work - not just timely and cheap. A shout out to all of the following who were great and made things right : April, Nick, John & Crista. We continue to have issues with HVAC (yes again) but love the house and the neighborhood. Now please fix my AC and get the Pool Finished !!!! ... More

We had a great experience purchasing our home from Pulte Homes. The team was professional, supportive, and responsive throughout the entire process, making everything smooth and enjoyable.

Buying my home at Parkside Trails with Pulte Homes was an outstanding experience from start to finish. The entire process was smooth, professional, and well organized. A special thank you to Rodrigo, who provided exceptional customer service throughout the entire journey. He was always friendly, responsive, knowledgeable, and genuinely committed to making sure every detail was taken care of. His professionalism and dedication made the experience even better. I am extremely happy with my new home and highly recommend Pulte Homes and the Parkside Trails community to anyone looking for a quality home and an excellent buying experience. Alex D ... More

We love our Dunwoody home. So far the experience with Pulte has been flawless. Our sales person, Porter made the buying experience a pleasure and our construction manager, Shane has been with us every step of the build and post build process!

Great house and location.

Process was ok, some frustrations, some very good communication, some not so good communication. Nothing special, I expected more from Pulte

I am happy with my purchase and am excited to raise my family here. I also really liked my project manager. I am still, however, unclear why the “all block” construction sales pitch ended up with Oakhurst model having 2 exterior walls made of wood. This has never been explained and frankly was not clearly disclosed during the sales process. I still want an explanation as I still feel misled here.

The best quality new construction I have purchased. I’ve previously bought new construction from several builders nationwide. Quality materials and attention to detail shine. Granted the construction process has improved greatly over the years but I had an opportunity to visit the construction site regularly and I was impressed. Pulte just built my last home and I’m grateful I chose Pulte.

I had a great experience with David, Brandon, and Josh. David, the construction manager, has continued reaching out to check in with us, which truly stood out. Brandon was our customer service representative for the purchase, and he was responsive, helpful, and great to work with from start to finish. Josh handled customer service aftercare for the new construction and warranty items, and he made the process easy by staying on top of what we needed. Overall, the service and communication from all three were excellent.

Very bad quality and workmanship for the price they charge. You pay for nice upgrades and they destroy them with installation. They don’t have any pride in building. The amount of trash, scratches and debris that they allow to be dumped on the home sites ruin many of the upgrades.

Overall, our experience has been very positive. However, we have been somewhat disappointed with the exterior landscaping. The overall landscape design and appearance do not reflect the same level of quality as the home's interior. The placement and arrangement of the shrubs appear to lack thoughtful planning, leaving us with what feels like a large mulch bed rather than a well-designed landscape. When compared to other homes in the community, the landscaping around our home seems sparse and less visually appealing.

workmanship sucks -loose electrical outlets, things on punch list not taken care of, 60% of yard dead, kitchen faucet leaks, internet provider that you picked to service this area should not be in business, Towel racks loose on wall, some cheap materials used not he quality I expected

The sturcture was fantastic the finish, rushed and incomplete

The home buying experience was awful. From the beginning, there was poor communication from the Pulte Staff. It took over a week to simply schedule my inspection. Then, there was never clear communication between the Pulte staff and my loan institution. I felt like everything was rushed last minute. I have now been in my home for nearly 2 months and still haven't received any of my closing documents from the title company as promised by the closing agent. I hate that my first home buying experience was like this.

we are pleased with our home after 2 month

Vaughn and Andrea were both great communicators and attentive to our needs, from day one. Everything was thoroughly addressed and they were both responsive to any issues. I give them and the whole Pulte experience 10 stars!

A structural issue was discovered immediately upon receiving the keys to the home and was promptly reported to Pulte. Following Pulte's recommendation, I initiated the warranty claim process. However, nearly three months later, the issue remains unaddressed. Repeated requests for updates have consistently been met with assurances that the matter is being reviewed and that follow-up will occur, yet no tangible progress has been made toward resolving the problem

Appliances are cheap and flooring downstairs is cheap

The process from beginning to end was great.

Our experience buying our new Pulte home over the past few months has been great! Although we came into the process once the construction of the home was essentially complete, we got much more of a quality home than we expected. The salespeople with whom we interacted were very responsive, insightful, and helpful. As we progressed through the process, we had helpful support from insurance, finance, and the local construction manager that met 99% of our needs. I strongly encourage you to consider Pulte if you are in the market for a new home!