Pulte Homes Reviews

The quality in craftsmanship left a lot to be desired. The house should have never been presented in the condition it was in for our walkthrough. Our construction manager ghosted us on punch items that were spotted on the initial walk that still aren’t handled. I will now have to contact warranty. I feel a lot of the quality issues and cleaning of paint slops may have been prevented if the construction manager was a little more attentive. Only other concern is some of the finishes and materials. For a house priced well above 500k, I would expect a little better quality counter tops, cabinets, and faucets. Other builders are installing a little better finishes on less expensive homes. Pulte’s entry level feels like cheap apartment grade. Pulte has great floor plans, and we felt we could change the rest. We have the Yellowstone model and I feel Pulte is leaving a lot on the table by not installing 8’ doors like they offer in their single story homes. Pulte really has a chance to fill the gap from the other builders and compete with ***** or even ***** with a few adjustments. Offer 6” baseboards, 8’ doors, and maybe a little better quality countertops. People would pay for the upgrade if it was an option. Also frustrating that you can’t get stub outs for an outdoor kitchen, add switches and lighting. We tried including paying for a change order up front. We were told it wasn’t an option. Overall happy with the home, but the quality and experience of our ***** home we had built in 2007 was much better. Things weren’t being built at the the same pace then either. ... More

Very organized

Workmanship is terrible and builder says it's Pulte Quality.

So deceitful

Starting construction at 7 am on a Saturday right now waking up all my kids . Rough edges on all trim. Carpet nails in carpet, cheap non working appliances. Walls cracking, windowsills cracking. Sloppy construction. Never an issue with our previous ***** home.

I've been addressing elements obvious to my eyes which makes me feel no confident about construction element that I can't asses. First customer care request was placed 4 days ago and no body have contacted me after multiple requests and emails. Staff in charge of the construction sent me an email follow up to respond a quality survey stating that the response was crucial for their career, I felt forced to give a positive review due to the fact that there were pending items from closing and if my review was adverse will make resolution of open items more difficult or impossible. I was handled by Jr Staff and Interns that probably made the best of the situation but I did not feel that their supervisors were really involved. It's disappointing, my parents bought a house 7 months in the same subdivision and their process was a great experience. ... More

House doesn't drain on either side of the house- warranty basically says not our problem- was told during inspection it was because the sprinklers were being left on which I'm sure they knew was false since so many Pulte properties have the same problem. Pulte use to install the drains but cut them to save on costs, however they put French drains on all the models because they know it's needed. Crazy to buy a brand new house and spend 800k and not be able to walk on either side of the house and then be told it's our problem to fix it. When this occurs with other builders in two rivers they are doing the right thing and installing the drains as so many of the lots were obviously not graded properly. Pulte came out once and put in new sod but that did nothing to address the underlying issue. This is an of itself ruined the entire home buying experience. ... More

Water leakage in basement, damaged dish washer, ***** microwave (not ready for replace, asking me to follow up with whirlpool), in entire home hot/ cold water coming out of floor instead of wall (killing cabinet space and causing drills in LVP), washer tray drilled into laundry room LVP, too many dents/ imperfections in multiple places in dry wall and doors/cabinets, dent in hvac unit (not ready to replace), defects in drive way concrete, water leakage in front yard, drywall quality is extremely poor, damages in basement windows. On top of all these issues, no support from construction manager or support team to fix the issues timely. If you're buying a new pulte home - Do not close house until all your issues are resolved otherwise they will make you cry. ... More

The way Pulte responds to issues.

We had a very low stress experience and the house was done on time and was a beautiful product.

I would trust them again but wish everyone was like Vaughn. He responds and cares. So far when claims for warranty are put in, it takes some time to get a response.

Overall, Our home buying experience was excellent. Our construction manager Ken, was outstanding throughout the entire process. His professionalism and dedication made the home buying experience smooth and enjoyable. Unfortunately, our experience changed dramatically after we moved into the new home. On the very first morning after move-in, we encountered a major plumbing issue. The guest bathroom became clogged, causing sewage water to back up into the bathtub and toilet and overflow onto the bathroom floor. Experiencing such a serious issue less than 24 hours after moving into a brand new home was extremely distressing. We immediately called the emergency service number and a plumbing technician arrived within few hours. Plumber discovered that a 2X4 ft wood was inserted into the drainage pipeline 6ft down the ground. This was a significant oversight and points to negligence in the construction and inspection process. The repair required multiple days of work both inside and outside the home creating considerable disruption during what should have been an exciting time for our family. While we appreciate the efforts to resolve the issue, the fact that such a major problem existed in a newly built home has left us with lingering concerns about the overall quality of construction. I do want to recognize Bronson, who went above and beyond to help address the situation and ensure repair were completed. ... More

Entire experience was awesome

Personnel

I am writing to formally document my extreme disappointment with the home-buying process and the current state of my new property. Since moving in, we have encountered multiple construction issues that indicate a lack of quality control. Furthermore, our entire experience has been marred by broken promises regarding pricing and, more significantly, by the unprofessional and discriminatory conduct of our sales consultant. We are currently spending our own time and resources fixing defects that should have been completed correctly before handover. I expect a prompt response outlining how you intend to address these construction issues and how you plan to investigate the conduct of the staff involved in our purchase. ... More

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Financial department is very bad to deal with

Construction Manager Max was always available and responsive

Worst experience. The construction quality is poor, so many cracks inside and outside. Many misalignments of the structures, most of the build out is done in hurry. Also, the base prices have come down during the process, but they removed all incentives.

The Pulte team was fantastic throughout this process. Really appreciated Stephanie and Troy's help making sure our house was built with the best quality and care. They have been so caring in making sure all of our needs were met and we are very happy with our new home.

Easy process, professional guidance, very nice selections to choose from.

My overall experience was very good. We are working the kinks out in the house which was expected

We felt the ***** was NOT helpful and had little patience when questioned. Our builder was excellent. She followed up on every question we had and made changes where needed. Our lawn looked terrible when we closed and still has not "come back". There are some minor tweaks needed, and we are still evaluating everything- but do expect everything will be resolved to our satisfaction.

Great buying experiencing. Some workmanship could be improved. There were a lot of little problems in the new built house that we purchased that would not have been caught if we did not hire out in own independent inspector. But Pulte had quick responses to questions and problems and were willing to fix most of the issues.

Inside house kitchen cabinets have scratches and nicks on several panels. The floor has a few scratches and baseboards have paint and scratches. We were never left touch up and that's really bad on Pulte. Stucco has damaged and uneven finishes on several locations. The block walls are short only 5 foot on connecting property and other common wall side is 6 foot that both sides should be even to the 6 foot height. We felt rushed after Pulte having a week to fix before closing, the day of closing we never had the chance to go over the punch list.