Pulte Homes Reviews

We spoke with many other builders before we found Pulte and from the beginning we could tell it was different. They were so helpful and kind even before we put in our offer on our home. Through the build process they were so kind and gave us prompt updates, I never questioned the work or the quality of our home. I love working with the our team!

The sales and home design process was great. Our Pulte salesperson and design consultant were both wonderful and I can't say enough good things about Bob. Our experience with the rest of the process (construction and mortage teams) was a mixed bag. As an organization Pulte has great processes and procedures, but they struggled where the rubber actually meets the road in many areas. We are happy with our home, but had to advocate for ourselves far more than we expected to receive what we we expected. I would build a home with Pulte again and I would recommend them to a friend or family member, with strong caution to keep a close eye on the entire process and not anything for granted just because it is promised. ... More

The sales and builder was good. Problem occurred after we moved in. Our builder has done everything right, but we have several things that need to be fixed and the contractors that need to fix them either don't show up or they never have the right products when they arrive. It's a 4 hour window they can arrive. So it's either ruining my morning or afternoon by sitting at my house. Just getting very annoying. I feel bad for our builder because he has done everything right. It's the people Pulte has chosen to do the work.

Great experience with the builder’s team, from sales to home site manager. They were super responsive, kept their best promise.

Great experience with Field Manager - very responsive to all issues.

Home has been handed over but issues hasn’t been resolved

Let me just start by saying we love our Pulte home. It’s beautiful, the layout makes sense, and it’s ours! However, not all parts of the process were ideal. The buying and material selection process were great. Our agent, Wayne, was so helpful and answered our million questions. My main concern is the quality of the workmanship of my home. There were so many issues during our walkthroughs where messy mistakes were made and not corrected. Our project manager seemed to brush a lot of these to the side in order to make the closing date and now we’re left submitting request after request through our warranties to get things to the quality they should’ve been when we closed. It’s very frustrating to have the stress of moving into a new home and now having to coordinate all of these visits from the different warranties to correct issues. Additionally, they laid our sod in the peak of the summer and it all died. We knew about this before closing, brought it up as a major major concern and were forced to sign a waiver assuming full responsibility for the already dead lawn. It has been an immense pain to re-grow new grass and now we’re looking at having to re-sod ourselves. It’s so frustrating. Our overall experience with Pulte was good, but these types of issues make me concerned for the quality of things we can’t see within our home. ... More

So far happy with the purchase except for few issues here and there.

The quality of material used is poor. The field manager is not responsive . Delay simple fixes for long. Warranty is an issue , no quick resolution of issues . It takes month to fix an issue. Not good experience had so many hopes with Pulte but they have shattered . Dissatisfied home buyer. My SoD and tree which was dead before closing has not been even after 2 month .

Everything about this experience was, “just ok.” This is not to take away from any of the persons involved in the process. We never had a bad experience with a single person involved in this transaction. However, from the choices in the design center to truly shoddy work throughout the home. There is still a hole in the concrete near the foundation of our home. There are patches of compound that were not properly sanded or painted over. Nails sticking out of cabinets and floor boards that we can easily snag ourselves with. For the amount of money paid to this company, I would expect far more attention to detail and craftsmanship. In no uncertain terms, I would never recommend buying a Pulte home. I feel bad for your employees—they have customer service down! But when it comes to customer satisfaction, does not even begin to meet my standards. ... More

I had the best field manager, Jason. He stayed in great communication, went above and beyond, even came to my house after closing to fix a few things personally. Can’t say enough. It made the transition between houses easy and seamless. We’ve even recruited one of our friends to buy!

Great experience, from beginning to end. Quality and value is excellent.

Complete lack of craftsmanship and communication. Pulte will not fix any issues (and there are a lot) until you email them every day for months, and even then the process to fix issues is exhausting.

Title communication was clear and person handling it was also prompt

The entire purchase experience was easy, transparent and house was ready on time.

Sales was not polite, push for more option purchase very aggressively. They are obviously short in man power. the field manager was a good man, he tried his best but there is just too much for him to cover. Little issues all around the house, not critical but annoying, especially for house at this time price range. My neighbor had a blocked sump pump the first day he moved in … i am checking mine frequently, my sewer pump beeped crazily one day after the bathroom was used, after a minute it pumped itself then everything went ok, not sure what was going on

The people are great to work with the workmanship workers need to pay more attention to detail

It was a very smooth process, good communication and we closed within 3 days of our projected date. Concerns have been addressed and taken care of! Would definitely recommend Pulte!

A lot of things are still pending theyvsaid they will honor each and every item all items are outstanding and no response to new issues.

Rushed through many items and it sometimes shows, including but not limited to not measuring for levelness and size. But great home warranty team and experience thus far.

Overall it is OK. It would be nice to have options for the choice of colors and option to choose the finish like Eggshell, Semi Gloss etc. instead of just one color for walls and ceiling with FLAT finish.

First time home buyer and absolutely loved the experience Jill made the buying process a breeze and was super transparent and great to work with.

We absolutely love our home and would do it all over again. However, Pulte really needs to work on their customer service and communication skills. Since getting in our home, it has taken months to resolve minor issues throughout the house that should’ve been taken care of right away. Representatives stopped responding to us and we had to hound them in order to get the work completed. When you speak with them in person they are very personable and helpful, but they often lack follow through.

Our experience was negatively impacted by a weak construction manager who did little to oversee the pace and quality of the build process. Fortunately, our sales representative was great and has helped us mitigate the issues. Frankly, the rest of the story is the most important, as we see the response to the items that need repairs.

My rating speaks for itself.