Pulte Homes Reviews

Pulte’s website advertises one thing and then they sell you something cheaper in price just so they can save themselves money. The windows are cheap, the cabinetry is cheaply made. My house definitely would not win any awards. Plus, Pulte is so good at dumping added expenses in your lap.

I have issues that I submitted weeks ago and no responce yet, now i'm going to resubmitt them, if you want me number 9735581800

Zero Customer service once you close! they only care about the sale and not the customer.

Home buying experience was great with Pulte. I would definitely recommend to our friends and family.

The process was good from the sales(Chip was great), design(Don't remember the lady's name but she was great), and build(Blake was good). Unfortunately due to us having COVID we were unable to do our walk-through so there are a few things not done. Now the home is done and we have been waiting approximately 57 days for a short list to get fixed. I have taken time off of work twice to meet the warranty guy and contractors at the house. He has been a no show twice...and miraculously the four or five contractors that were schedule also couldn't make it. I am supposed to meet him today on my day off...and have texted him twice with no response. Unprofessional, extremely inconvenient for my family, and simply uncalled for. Not Happy with warranty. ... More

Still waiting for a team member to fix a few things in the house, from closing.

From financing to final build, the Pulte experience was enjoyable. We felt taken care of the entire process and highly recommend Pulte to anyone looking to buy a high quality home.

Our Construction Manager Jim was over the top amazing to work with, he made this whole experience an amazing one for us. We had multiple visits to our homesite throughout the construction process and he thoroughly explained everything to us. Our sales rep Jerry was top notch, we had a great connection with him right away and he was very accommodating. Pulte finished our build 3 months early but we never felt that they rushed the process, one of the things we appreciated most was having our home completed before our closing date, to include all of our final walk through items. First time this has ever happened on a new build for us. ... More

From start to finish everyone went out of their way to keep us informed on the progress of our home. any concerns we had were addressed quick and in a courtesy manner. I can't say enough about the great customer service we have received from everyone at Pulte.

Other than long time to wait for building everything else was great

Poor material quality for the price, worst customer service, and lack of options.

We did not receive the workmanship or quality we were promised and paid for. I am concerned that my home is not worth what we paid. This builder is non-responsive and everyone points to someone else as the reason they do not have time to finish things at my house and for the poor workmanship. We're still waiting for things we paid for but haven't received. We've received countless excuses and ignored completely when we've asked for a timeframe for things to be completed. They made us so many promises to get back to us but nothing has been done yet. I would not recommend this builder based on on the lack of customer service to get things completed, the quality of what we received and the fact that we have not received things we paid for. ... More

Working with Jim was wonderful. The building process was great. Love the house. Still waiting for our stove though :( Sales person was not the best and she kept changing things without our knowledge, which resulted in some of our requested options not being done. Pretty frustating.

I see many issues after my closing date and I discover new ones everyday. You need yo make sure that your craftsmanship is high quality. Unfortunately, that is not the case. I have the switch of disposer in my cabinet. But why? I have unpainted portion of a wall. I had a door that was impossible to lock now I can lock it but door has a bad alignment now. Please make sure you pay particular attention to details.

We recently closed on a home built by pulte and it has been near 1 1/2 months but impossible to get any response from the builders

Easy process up to closing and Builders respond quickly. I like my home built as expected like the model home. Lived one month and found few issues but I believe those could be cared for by warranty service.

From the beginning to the end of the process, we had the best experience with our Pulte Home purchase. Sales process was super easy! Construction process was not without a few delays (not unexpected during these crazy times) but they kept us always informed and it went A LOT faster than some of the horror stories I've heard from other folks not using Pulte. Overall, we could not have been happier! Thank you Pulte!

Pulte hires excellent people and delivers a quality product. Questions answered promptly and honestly. In the end everything they said was proven to be accurate. The building process and quality of our new home was exactly as promised. Best construction experience ever. Highly Recommend recommend Pulte.

The experience was horrible. The loan and home insurance was terrible with several different and unexplained quotes, unanswered calls, and errors. There is zero quality of workmanship and materials. Everything is damaged in some way from improper handling and no care taken to prevent damage. Some examples are : driveway pavers have paint and roof mortar, unevenly framed walls that have humps and curves, paint and caulk on the tile floors and grout, dull paint finish on my kitchen cabinetry, scratches on my windows, stains on my master tub, unlevel window sills by up to an inch from corner to corner, improperly centered thermostats, AC vents and returns, crooked bathroom mirrors, improperly pitched gutters holding water, expansion foam all over on the roofing tile and siding of the house, and numerous painting/sheetrock work. I don't trust this builder. These issues all should have been seen and addressed prior to closing by their project manager. The builder emphasizes that the build process is closely monitored for quality assurance. Its apparent to me no one was monitoring my build. I expected better quality for the amount paid, not value. I am unhappy with the way the home was built. ... More

From the buying process with Jake to the loan approval with Chris Haskin and Tiffany Walters to the construction with Nate Lawrence, they were always available and ready to inform and notify me of everything. I felt well supported and advised every step of the way.

In general, the entire experience with Pulte from sales, to design, to construction and closing was mediocre at best. The left hand doesn't talk to the right, and overall communication and organization was poor. What should've been the most proud and exciting time of my life was 8 months of hell and escalation after escalation. Post-close has been no better, with continued issues 2 months after closing with things like pavers, paint, grading/slope of my yard (excess water pooling) and general poor craftsmanship inside the home resulting in non-stop back/forth with our warranty specialist. If I could do it over again, I'd have chosen a different builder. ... More

My builder, Robert Delaney, was fantastic. He kept me updated weekley and was very responsive.

More attention to detail and quality, ownership of as much of the end to end process as possible rather than blaming "trades" and other departments for issues.

Trust the people that are selling the units supporting the units and the other team members even from the processing of the loan. I can't thank Pulte enough for their support, the educated staff and their ability to answer questions on a regular basis through the whole process. I would recommend Pulte to anyone that wants to work with a company that will completely support the customer.

Materials seem to be quality but finishing workmanship is not very good. Lots of issues with drywall, baseboards that need to be replaced, tub drains missing or not installed, chipped marble in the bathroom, window frames/screen frames bent, etc I have several warranty tickets outstanding and no drywall has been addressed. Also baseboard in the master bedroom was supposed to be replaced pre closing. As of today (nearly 8 weeks later) it still hasn't been replaced.