Pulte Homes Reviews

Nice neighborhood, parking and community parks.

You have to supervise construction to detect mistakes early.

Many things were clearly rushed and it shows. From paint and texture to incorrectly installed cabinetry to crooked pillars, and everything in between. Trying to get someone to fix the issues is nearly impossible and if someone does show up and it's more than a one day job then forget about them coming back to finish any time soon.

disappointed in quality of workmanship

Good location to live and cross from Hy-Vee

Process started off great but there was poor communication regarding delays in building process. Main issue is during final walk through several items had not been completed and they were noted on the closing documents. Builder states they would resolve but as of 30 days after issues still not completely resolved.

Build process took way longer than planned/ expected. House was not completed when we signed. Ensure you get inspections done pre drywall and after, as they tend to rush you through the inspection walks. Multiple things not painted, or just plain poor workmanship on multiple items but everything is contracted out and they leave it up to you to complain or pin point every quality issues instead of it just being done correctly the first time. We expected better quality and communication during our build.

Erick is very knowledgeable company should use more upgrade materials in their homes. Ok

Move in date was Friday, December 17th. Robert tried to change it to the following Tuesday due to needing a little more time to get things done. We told we couldn’t because we had things being delivered and already took time off from work. We told him we would not move in until 4pm that Friday. When we showed up the painters were still there and the house was really dirty. He told us the cleaners would be here in the next hour. We knew there would be some outstanding items. Not a problem. He told us the painters would be back Monday to finish. They never showed up. He would consistently over commit and never deliver. Told us the painters were coming two other times and never showed. No call or follow up from him. He told us multiple times he was going to send us the outstanding items and when they would be completed, never did. On January 26th I texted him that we would be taking the Pulte survey by 2/5 and he texted me back saying he would have no problem completing the items by then. So many times we texted him and called him and no response. We were very patient, but can no longer wait without anything being completed, since we are now going on almost two months of waiting. So unprofessional! Expected better quality work. I tried calling the customer service number and it just beeps. ... More

Before Purchasing Pulte home i had a great impression about builder but after seeing the construction i lost the impression that Pulte can also build worst way. Not sure what made to bring lower quality to my home. Ceiling fans when chose during design options was not placed and placed with very normal ceiling fan. Every homeowner dream about their home in great way so will chose the builder. Thats OK. I hope Pulte keeps quality for next homeowners.

The experience was a pretty bad one overall. The building time took way to long, but given the shortage of workers and materials, this can be overlooked. When neighbors have to call you to tell you some of the framing is warped, cut to short in places, and 2×4s have way to much bark, therefor, making for a weak structure, that's pretty bad! On our walk thru, it seemed as though we were walking thru a used house. It was full of dust, throughout, lose grout, and smudged window panes, along with cabinets that were so full of dust, you couldn't possibly put your dishes or food away, the closets were full of dust, the kitchen had a punched in cabinet and the roll outs on one of the cabinets were left out, from the great room you can see the a/c thru the window cause of poor placement, some of the tile was cut short, and instead of replacing it, they filled it in with grout, the carpet in the main bedroom is coming away from the tile, there were some problems with the outside finish of the house, the sliders were full of grout, stucco, or dirt, the light placement over the breakfast bar was completely off center, and had to be redone. My husband, who has no building experience, brought it to their attention, and had to be redone or centered, the garage was left unfinished, making this nice home look cheap, We lived away while the house was being built, but thanks to certain people who suggested we should come look, the bad 2x4s may have been covered, and we might have never found out till the house would settle in a bad way. We had to address these issues, and though they should have not been from the start, most of the items were fixed, and according to the superintendent all will be addressed after our move in. Now, their mortgage company led us to believe all was ok for 11 months, but a month and a few days before the closing, they called and said we couldn't qualify because of certain self employment rules, and covid. They had most of our paperwork from 11 months prior to closing, and as they requested additional along the way we furnished what they needed, some of which was several times. I am sorry we have to sound like unhappy buyers, but we have bought several homes throughout our lives, and never had to go thru this. Our credit scores were over 800, and our downpayment was substantial. ... More

The home buying/building process was easy. It does take a long time and expect delays. Make sure you note any issues with the home as early on as possible but don't expect it to be fixed quickly. I'm still waiting 7 weeks after move in for issues noted during construction.

We had a nice experience through the purchase program. Sales man was amazing and very helpful through the whole process. Construction wasn't what we were expecting. A lot of paint stains all over the house. Lots of dents and scratches on doors and trims. Issues with the pave that hasn't been resolved yet. It's been almost two months since we got into the house and most of the issues we pointed on the closing have not been solved.

I’m extremely disappointed with the entire experience. The closing was a nightmare and now I’ve been in the house for seven weeks and still have many issues with the house that have not been resolved.

I did all my upgrades with Pulte design center and everything that I upgraded was put in incorrect or damaged still waiting months to get items fixed..

Let’s just say that there were/are multiple issues

The craftsmanship and work on the home truly is poor.. We closed when the house was not 100% finished and they did nothing about it. Day after we closed and tried to move in, had 5 people in our home who just let themselves in. Been in the house over a month and work still isn't finished, lights falling from the ceilings, cracks in walls everywhere, bathrooms are an absolute mess, just terrible.

I was a new home buyer and i was very much curious to know each and everything. I used to visit the site every other day. It was a good experience. The sales office helped a lots to understand each and everything. The design center experience was not good at all. I wanted to modify some of the upgrades and the person will not let me do.

It’s been 1 month since closing but still having issues. Raised multiple Service request but response is very slow.Have to follow up multiple times with the warranty guy Russell to send someone to care of the request. Even many other house owners are having warrranty issues. Some request is pending for 2 months. It’s new construction, so ideally we should not be having many issues in first place. Paid more than asking price, but now I feel it’s not worth.

Lot of issues inside and outside

Pulte was able to build the home in time but the workmanship and the finishings are below par including the overall models and layouts needs a lot of work to be done.

We were initially very excited to work with Pulte to build our home, but quickly saw that what matters most is not customer satisfaction, but the bottom line for Pulte. I understand that Pulte a business and profits are a part of that, but as the build progressed I was shocked by consistently shoddy workmanship. For example, we had multiple crooked walls that weren’t fixed on their own even though they were visibly crooked. We had to insist they be fixed. Some contractors used were dishonest about mistakes they made that had to be fixed later, and the contractors were trusted over us by Pulte despite us having photo evidence of the issues. Issues in our flooring that were bright up early on (gaps in the wood that weren’t filled, which we can feel through the padding and carpet now) and gaps in the wall that we were assured would be fixed properly were not and have affected the aesthetics and comfort of our home. They tried to rush our closing even though the house was not ready. The finishes that needed to be fixed before we would agree to close were thrown together and poorly done. No house is perfect, but I was genuinely surprised by the poor quality of work overall. When friends ask for my advice on building a home, I will not recommend Pulte based on our experience, especially given the expense. ... More

I bought a model. I realize my home was not under warranty or that they werent going to do anything major to fix issues. However, even something basic- for example, as you go up the stairs, there is a big chunk out of the wall. How hard would it have been to fix it? Our fireplace doesn't work. A simple visit from the super would probably take care of it but no one would respond. Very disappointing. The toilet flushes can be heard downstairs like someone is hitting a sledgehammer. The sales office reps were great. That's why they get a better rating.

Very poor service and everything is delayed. Even after closing the house for 30 days there are still things that need to be installed in home.

Buying experience was ok at the start but closer to the end trying to figure out closing was a bit messy. Responsiveness to issue at final walk thru and days after closing is lacking. Still waiting on stuff/answers weeks later. I get that they are busy and have other home owners but if you say you will do something do it.