Pulte Homes Reviews

Make sure you get what you paid for.

Had issues across the board from beginning to end!

The quality checks for this home were inconsistent and often not there. The servicing once closed leaves to be desired as well.

It is not a quality builder

Now that we are in our home we see a major lack of attention to detail. Paint on flooring, trim and carpet. Adhesive in various places on flooring. Vinyl floor has an obvious slit that just had glue applied over that area. Caulk drips that won’t come off. Water damaged door. There is a lack of care for the new finishes in our home. A response to theses issues has been non existent so far.

We expected much better quality form this builder for the cost of the home. Home was not cleaned at time of closing to move in ready.

Our first Pulte home purchased in 2014, was an impeccable experience with John S. and Gina M. I wish I could say the same for this purchase. Working with Kristie G. we needed to correct her clerical errors. Alex A., field manager, seemingly turned a blind eye to a myriad of issues: hot and cold water in master bath switched causing almost a scalding experience, over a dozen electrical outlets which were installed faultily, one particularly over the guest bathroom sink which came out of the wall, sloppy stucco work which needed correction, broken pavers and scraps used to "finish" the driveway, uneven flooring causing our refrigerator to lean forward, a sloppy floor installation looking nothing like the model photos we saw regarding pattern, cracked grouting in kitchen and guest bath, sloppily finished vertical wall grout in guest bath, unlevel flooring in our entranceway, sloppy exterior paint around rear windows, incorrectly measured gourmet kitchen cabinets, sloppily finished sidewalk, a two inch hole in the center of the garage floor near entrance allowing anything to crawl under it, gutters in one spot that were not attached nor finished off, no heat with the HVAC system, second quality kitchen faucet (three different colors of brushed nickel), and a loose water faucet in guest shower. It is my feeling that a significant amount of the tradespeople fell under an umbrella license instead of being licensed, skilled and experienced themselves. This was pointed out by one of the tradespeople who later came to begin corrections. The upsetting aspect, being elderly with health issues, is that we have had to allow so many workers into our home during a pandemic to correct what needed to be done correctly before closing. We tentatively face having to have our kitchen floor cement grinded down with the resulting dust, harmful to inhale, and the potential damage it can cause to our possessions and furniture. In addition, our time has been severely encroached upon as a result. We are disappointed almost to the point of heartbroken. We are hoping that Pulte keeps their word in correcting these unnecessary situations which could have been easily avoided with some care on the part of the field manager. On a more positive note, our pool, constructed by Aragon, is perfection. Also, our immediate contact person, Chris T., in rectifying the construction and finish issues, has been attentive and helpful. We thank him for his expertise. I would seriously reconsider using Pulte again if in the future we choose to build another home. ... More

Pulte should allow 3rd party pre drywall inspection as part of their process to be confident on the build quality. Final Inspection quality should be improved. Warranty issue response time should be improved. Overall home finish is good.

I would not have closed on this house until ALL items were fixed. We have been in this house now for over a month and there are still many issues left unresolved.

We have been in the house for two months now and no one has come to fix the 15 issues we have sent to home warranty

Quality of work is poor and rushed and sloppy

They rushed to close, several things weren’t done correctly. Mainly poor finishes, now we have to wait for them to come back and address issues 2 months after closing on the house.

i have a list if issues has not completed and I am still waiting to be completed , and I have reported a couple of bad quality materials

We have a breaker that shuts off from doing laundry in a standard washer / dryer. Electrician came out and said nothing I can do ? WHAT ?? Broken roof tiles , no response, holes in block walls, no response yet, a couple other minor issues, no response yet. You spend over 700,000$ you expect the builder to respond quickly on issues on your brand new home.

Matt, the sales associate and project manager, Tim, (for the most part) were exceptional to work with. The contractors, not so, and should be held responsible for their poor, sloppy workmanship. There are many items that have to be addressed by Customer Care: most of the door edges were not sanded properly and are rough and sharp, cracks in ceiling spackle, broken window pane, broken window lock. In regards to our upgraded kitchen: chips in quartz counter top, damaged cabinet doors that need replacement, improper alignment of cabinet doors, shelf supports left out. In our upgraded Laundry Room: Cabinet doors are scratched and need to be replaced. In the Master Shower: cracked floor tile and corner shelf, grout fell out around shower base while showering. The list goes on. Our upgraded hardwood floors still needs to have the saddle replaced between the laundry room and garage entry foyer. It does not match the upgraded flooring. We were told the white garage door is temporary and will be replaced as they ran out of the beige garage doors. A garage door needed to be on for the closing. Yet across the street where they are finishing up on construction, their doors are beige. We want the correct color garage door like everyone else in the community, the beige colored one. All the trim outside the front door needs to be filled in and painted. It was never completed before the closing. We haven't even gotten to the second floor to address any issues as we are still settling in on the first floor living area. These units were rushed to completion to meet sales goals. After you move in the last thing you need is to be disrupted by workmen who have to correct other contractors poor workmanship. Paying this much money for a home, we expect it to be properly built and without so many issues after closing. We know there can be issues with a new construction, but many of these issues should have been addressed before closing. The project manager should have done a final inspection without us before the closing and addressed many of the issues that could been clearly seen. That did not happen. We had about an hour to inspect the house before we closed as the house was still being worked on. No new homeowner should have to be faced with so many issues and then getting them addressed. In closing, we are very disappointed at they way we found the house after the closing. We were assured the house would be cleaned as well as the windows, not so. Our hope that is all the issues especially on all the upgrades we paid for will be completed and corrected in a timely manner and don't have to keep sending emails and texts to Rick Semple to line up the cabinet team, the floor team, the tile team, the plumber, etc. to get the issues fixed. Today, the handymen are here working on some of the issues that they can correct. Heating and AC people are also coming as the house is very cold downstairs and very hot upstairs. Cannot use the powder room as it is so cold in there. Rick needs to set up the contractors to correct so many of the issues that the handymen said they cannot do. They are doing a good job today on what they are correcting. As I explained to Rick, I am having major surgery at the beginning of February and need to have as much corrected before then. We hope you will respond to this review. We cannot write a great review at this time but will write another one when all issues have been corrected. Anyone at Pulte would be very upset if this were their new home! ... More

Cheap quality construction, had a sink leak immediately noticed after closing, when asked to be fixed under warranty, I was told to wait for 11 month walk through. I lost the trust in the warranty and overall Pulte.

Selected items were being discontinued before we even got started on the build and I highly recommend you read and verify everything! Two of our design selections were noted correctly but put on the change order incorrectly and once you initial the charge order you’re stuck with it whether you like it or not.

Solid 3/5 not more not less.

Pulte has failed with the quality of the details. There are so many little things wrong it seems that vendors were not supervised and the finishing details were missed all over.

The sales people are great,design team does great job, building process could be better,in spite of waiting close to 9 months from giving deposit at closing time there are deficits in work and finish quality, once Pulte receives money at closing responsiveness of all vendors in correcting deficits before closing date takes back seat because they are so busy doing work on new homes , I guess Pulte got the money from you so where are you going to go.

Trim work on the house is the worst ever seen Have been trying to get the workmanship fixed and still waiting

Chips on quartz in master bath, stains on wall. Dent on dishwasher.

Overall the house was ok, but there were a ton of little issues that took over a month to get resolved after our close (even when it was agreed upon at close. The customer care system is useless- open tickets with no follow up for over a month. Thankfully Dave our builder helped us out recently on some issues, but outside of that the whole post-close support is completely useless.

Quality of house is not as per my expectation, For example stairs are losing their color and the after sales services team is unable to support saying it’s out of warranty , similar is the case for small other points where I am not even calling now or raising services requests as I have very low expectations from Pulte services team , as the answers are mostly to ignore the requests.

I Have two verbal conversation about warranty issues along with a submitted ticket over 10 days ago without response.