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Pulte Homes

Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 14919 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars in All Areas

14919 Reviews in All Areas

Star Rating Breakdown

5 ★ 7141

4 ★ 3034

3 ★ 2207

2 ★ 1305

1 ★ 1232

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Value 3.9

Responsiveness 3.8

Customer Reviews

Need to improve communication with buyer

  • Linjun B.
  • Verified HomeBuyer
  • August 06, 2025
  • Saint Augustine, FL

Keeping good communicated with buyer is important and closing process is not as clear as it is supposed. Building process is rushed. The buyer has to remind the builder several times to fix the problems and not all concerned issues are repaired timely. During mortgage application process and mortgage transfer process, buyer has to call several times, leave voicemails to find the right person and get updated information. Need improvement.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience, from feeling rushed in the process, lack of resolution of your concerns, and communication issues. We'd like the opportunity to learn more so we can address your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Banner park

  • Shakir Z.
  • Verified HomeBuyer
  • August 06, 2025
  • Menifee, CA

Overall, it feels like corners were cut throughout the construction process. Attention to detail appears to have been lacking in framing, stucco, sealing, plumbing, and electrical work. I can’t even remember how many times I’ve put in for service request and I’ve only been in for two months. My Tesla battery nearly exploded. The whole neighborhood is going to have to replace their batteries because of the wiring issues.

Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear about the concerns you have in your home, especially the electrical work and lack of follow up on your service requests. We'd like to escalate your concerns to leadership for review, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 3

Value 2

Responsiveness 4

Hard to know what you are paying for, questionable quality

  • Anonymous
  • Verified HomeBuyer
  • July 27, 2025
  • Brownsburg, IN

Very hard to know what you are getting for your money, little flexible in design and build. Yard quality very poor. Some subs did subpar work.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the challenges you faced with design flexibility, yard quality, and workmanship. If there’s anything we can do to help address your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Poor quality in designin the yard and finishing details

  • Juan M.
  • Verified HomeBuyer
  • July 24, 2025
  • Delray Beach, FL

Beware of the details such as finishing windows, Drywall’s painting, floor, uneven floors, etc. The yardwork, sloppy, holes, missing plants, etc.

Pulte Homes responded:
Thank you for taking the time to provide feedback. We're sorry to hear about your concerns with the finishing details and landscaping. We'd appreciate the opportunity to learn more and help address these issues, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Pulte review experience was just ok. The construction manager was the only positive person I dealt with and he deserves a raise.

  • Anonymous
  • Verified HomeBuyer
  • July 24, 2025
  • Plainfield, IL

The construction manager was amazing. Can’t say that about the rest of my experience buying from Pulte.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that you had a great experience with your construction manager. Yet, we're sorry to learn that the rest of your experience did not meet your expectations. If there's anything we can do to help your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Great sales, Bad design team. Ok construction

  • John G.
  • Verified HomeBuyer
  • July 24, 2025
  • Lemont, IL

The sales department was fabulous. Especially Jenny. The design team needs a complete overhaul. Not enough time to select what you want. They were not knowledgeable and they were extremely misleading. We did not get things they said we would like Slow close drawers in the cabinets. We paid for them but never got them. And the construction team said that wasn’t an option. It was too late to change anything. Sean’s on the woodwork in the cabinets are very visible, used bad paint all throughout the house. We have been in the house 5 weeks and our front door has had to be “repaired” twice already ...

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re glad to hear that Jenny and the sales team provided outstanding support, but we’re truly sorry the design and construction phases didn’t meet expectations. The issues you've described, from missing features to repeated repairs so soon after move-in, are unacceptable and we'd like to make leadership aware of this. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...

Total Score 3

Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Don't sign off too soon!

  • Dale H.
  • Verified HomeBuyer
  • July 23, 2025
  • Mentor, OH

I would tell buyers to hold off on completing evaluations until after living in home for a few weeks. My issues were dismissed or deflected after title transfer.

Pulte Homes responded:
Thank you for taking the time to provide feedback. We’re sorry to hear that your concerns were not fully addressed after closing, and we understand how frustrating that can be. We'd like the opportunity to learn more, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 4

Trustworthiness 3

Value 3

Responsiveness 2

Homeowner

  • Anonymous
  • Verified HomeBuyer
  • July 16, 2025
  • Westfield, IN

Framing isn't square, and the finish work isn't great. Do not believe that you will get a complete landscaped yard unless you're willing to accept all weeds in the back and standing water. Without a landscape warranty, they will simply shrug off the poor landscape job, resulting in the new homeowner having to pay thousands of dollars to correct the backyard.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're sorry to hear about the framing and finish quality concerns, as well as the disappointing landscaping experience. We'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 2

Trustworthiness 3

Value 3

Responsiveness 4

Juli was exceptional and attentive to our needs. Eli was very good.

  • Nadine D.
  • Verified HomeBuyer
  • July 16, 2025
  • Bonita Springs, FL

Very easy experience .

Pulte Homes responded:
Thank you for sharing your feedback with us. We're glad to hear that you had a smooth and seamless experience. It's great to know that Juli and Eli played a large role in making it such a positive one. Enjoy your new home! ^KH

Total Score 3

Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

Disappointed

  • Michael A.
  • Verified HomeBuyer
  • July 16, 2025
  • Wilmington, NC

Overall the experience was not what we expected. The home took 3 months to start after we signed the contract. It turned out that Pulte didn’t even own the lot and work had to wait until they finalized the purchase of the land. In the end they delivered late by 5 weeks. So many items that we spotted on the final walkthrough should have been picked up during the build process by the construction managers.

Pulte Homes responded:
Thank you for sharing your experience with us. We're truly sorry to hear that your homebuilding journey did not meet expectations, especially with the significant delay in starting construction and the late delivery. We apologize for the items still unaddressed and would like to escalate them to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

More and more issues with house

  • Juan Paulo M.
  • Verified HomeBuyer
  • July 16, 2025
  • Brownsburg, IN

The house has more issues than what I expected, it seems like there is not much attention to the little details . The finish on the walls is bad. I have several issues that we keep finding issues that could have been avoided if there was a quality control. I been in the house for 3 month and still haven’t fix one off the main issue that was point out when we inspected it the house which it was the main so sewer line. Also landscaping is bad.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're truly sorry to hear about the ongoing issues you've encountered in your new home. From unfinished walls and unresolved sewer line concerns to landscaping issues, these are not the standards we aim to deliver. We apologize for the lack of follow-up regarding your concerns during inspections. We'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...

Total Score 3

Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Hard to get hold for repairs

  • Marian L.
  • Verified HomeBuyer
  • July 16, 2025
  • Las Vegas, NV

I love the home. Hard to get hold for repairs.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that you are loving your new home. We're sorry to hear you've had difficulty reaching our team for repairs, and we understand how frustrating that can be. That said, we'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 4

Value 3

Responsiveness 2

Star Rating

  • Anissa T.
  • Verified HomeBuyer
  • July 15, 2025
  • Chatsworth, CA

Beautiful homes and we are very happy but there are definitely things they don’t have as sharp as Toll Brothers.

Pulte Homes responded:
Thank you for providing feedback for us. We're thrilled to hear that you are very happy with your new home! If there's anything we can do to help your experience, please don't hesitate to let us know! Thank you again! ^KH

Total Score 3

Quality 3

Trustworthiness 3

Value 4

Responsiveness 5

Review for our home with pulte

  • Mohamed O.
  • Verified HomeBuyer
  • June 11, 2025
  • Louisville, KY

Overall we are happy with the home. However, the more time we spend on our home, the more realize that the builder materials and workmanship isn't exactly as we expected. Paint is basic and cheap. Landscaping have issues that they don't agree to fix in full. We are starting to notice concrete issues as well that they want to patch up but to me it seems it's just covering bigger issues with the concrete.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that you're overall happy with your home, but we’re truly sorry to learn that some aspects have not met your expectations. Your concerns about the paint quality, landscaping, and concrete work are valid. We would like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 4

Value 2

Responsiveness 4

Overpriced

  • Adrianna A.
  • Verified HomeBuyer
  • June 04, 2025
  • San Antonio, TX

Shortcuts, cheap materials, poor craftsmanship. Flashing not appropriate size , still waiting to have it replaced and moved in 3 months ago. A/C- poor balance ventilation even after A/C company came to “balance” it. My shower leaks water, so need to get caulking. Some doors don’t latch or handles get stuck. The list goes on..

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are disappointed to hear that you are unhappy with the quality of your home and experiencing these concerns so early on in your new home. That said, we want to ensure leadership is aware of your concerns, we would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Laughable

  • Patrick H.
  • Verified HomeBuyer
  • June 04, 2025
  • Brownsburg, IN

well we’re to begin I’ve submitted over ten tickets in not even 2 months of living in my house !! Good thing Mr. Pike is such a great employee or your company would be even worse ! Your project managers are a complete joke and do not care one percent about anyone that has already purchased a home , O and my back door lock has stopped working for the second time in the two months I’ve lived here bravo , your a company who only cares about making $ and not helping the people who buy your homes , again besides Mr pike who is excellent I’d say I’m very disappointed with pulte and would not ...

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We’re truly sorry to hear about the challenges you’ve faced so early in your homeownership journey. That’s not the experience we aim to provide, and we understand how frustrating this must be. We’re grateful for your kind words about Mr. Pike, it's clear he has made a meaningful impact, and we appreciate you highlighting that. Your concerns about our project management and warranty responsiveness are being taken seriously, and we’d appreciate the opportunity to address them directly. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...

Total Score 3

Quality 2

Trustworthiness 1

Value 4

Responsiveness 5

Nice people to interact with

  • Anonymous
  • Verified HomeBuyer
  • April 22, 2025
  • Bolingbrook, IL

They closed the house on time and overall, it looks good and met my expectation. Quality could be better though.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are glad that your house was finished on time and meets your expectations. However, we're sorry to hear that you have some concerns about the quality. If there's anything we can do to help, please send us an email at customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 3

Value 5

Responsiveness 4

Proceed with caution.

  • C J D.
  • Verified HomeBuyer
  • April 15, 2025
  • Johns Island, SC

In my opinion we had way to many issues. Issues included, insulation, cement, electrical, communication, and follow through on request requests.

Pulte Homes responded:
Thank you for taking the time to share your experience. We are very sorry to hear that you encountered multiple issues throughout your process. That's certainly not the level of service we strive to provide and want to make leadership aware of this. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Bad Quality High price

  • Mrityunjay P.
  • Verified HomeBuyer
  • April 15, 2025
  • Aurora, IL

There are cracks in my new house . This is at the ceiling which is clearly visible . this is not handle properly.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are so disappointed to hear that you are unhappy with the quality of your home and experiencing these concerns since moving in. We want to make leadership aware of this and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 2

Trustworthiness 4

Value 4

Responsiveness 4

Great home neighborhood but not a good service

  • Anonymous
  • Verified HomeBuyer
  • April 15, 2025
  • Lockbourne, OH

Great home but i doubt the quality and finish details

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are glad to hear that you are enjoying the home and neighborhood. That said, we are sorry to hear that you are unhappy with the quality and finishing details. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 3

Value 5

Responsiveness 1

Belmont

  • Anonymous
  • Verified HomeBuyer
  • April 07, 2025
  • Ashburn, VA

The garage door is way too loud and obnoxious when opening/closing. The fact that it sounds and feels like a mini earthquake from the primary bedroom is crazy.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We apologize that the garage door is loud when opening/closing. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

Bad Experience with Sale Agent

  • Anonymous
  • Verified HomeBuyer
  • March 14, 2025
  • Plainfield, IL

Bad experience with Sale Agent. Felt I was judged from the beginning. Sales agent did not mentioned all of the possible options. She decided that I could not afford the house. Sales agent was pushy in making me choose Pulte Mortgage. She did not explained all in details. For a first time buyer, there is so many choices and decisions to make. The Sale Agent should always give complete explanation, description or options of what is part of the house. Had a different experience with the Construction Manager. He was very helpful and understanding and listened to my concerned if I had any.

Pulte Homes responded:
We are so sorry to hear that you had this experience working with our sales team. We take this feedback seriously and want to ensure leadership is aware of this situation. We would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^KH

Total Score 3

Quality 5

Trustworthiness 3

Value 3

Responsiveness 3

Overall Buying Experience was good. Timeline /Delivery date slippage was not satisfactory.

  • Sandip K.
  • Verified HomeBuyer
  • March 11, 2025
  • Kenmore, WA

Pulte Home provides value for the home.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're so glad to hear that you find value in our homes and enjoyed your experience overall. However, we are sorry to hear that you were not satisfied with the timeline of your process and would like to learn more about your experience. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 4

Trustworthiness 3

Value 3

Responsiveness 4

Inferior quality of QA testing

  • srinivas J.
  • Verified HomeBuyer
  • March 06, 2025
  • South Lyon, MI

There are several issues found a month after move in. a. The head/air doesnt blow to the two bedrooms farther away from the Furnace. Did Pulte test air flow out of the vents. I am confident anemometer was never used. Now running through Pulte hoops to get someone to look. Understand all my neighbours are having similar issues. b. The water pressure in shower and several taps is not adequate. Pulte sent a plumber, who cleaned up something here and there. They dont measure preassue or flow. c. The landing area hardwood is shoddy, looks like a novice did the Hardwood. d. Pulte ...

Pulte Homes responded:
We are so sorry to hear that you are experiencing quality concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^KH

Total Score 3

Quality 2

Trustworthiness 4

Value 3

Responsiveness 4

It is not great but it is not bad for the price that we paid

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2025
  • Algonquin, IL

Buying a home is overwhelming what more if it’s a new construction. The realtor who assisted us was very helpful. She didn’t mentioned that the price of the lot went up from the first consultation to the time that we signed up which is a week apart. Just a week!!! I tried to appeal but to no avail. They just made more money out of me. The house is just okay. It seems that they rushed the construction. It took them less than 5 months to build on a winter time. Pulte needs to reconsider their general contractors. There’s a lot of hard dried paint on the carpet. The carpet edges were not smooth. ...

Total Score 3

Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

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