Pulte Homes Reviews

This was a horrific experience. It took over a month after closing to get a dishwasher. We still do not have the correct refrigerator. Sales person Kurt was great! Last of 4 project managers tried to play recovery from the failure of the 3 previous non-existent ones. Banking and finance through Pulte move at a snails pace. Insurance was a rip off through Pulte and wasn’t enough to cover the house. This still has to be changed! It was a nightmare. I can’t rate less than 1 star without ignoring the email.

From the start till now not a good experience at all. I would not of done this again and I would of used another builder and went another way to get a new home

Everything was great except for my experience with pulte mortgage. They had a way of making you feel like a criminal and that you were lucky to have them lend you money.

Not really one of the best builders around. People on the company not really customer service focus “think more and company than customers. Field manager “tony” hreat worker and person.

From the first day that we contacted Pulte it has been amazing how helpful and kind each person has been. Living in NY during the building process we thought we would miss the experience of seeing our home built but seeing how great the people are at Pulte that wasn’t the case. Our salesman John along with our superintendent Joey made sure they sent us pictures to keep us up to date. Fernando and Chris help us from the pre approval to closing making sure we had all the paperwork and items the underwriter would need. There were times we thought we wouldn’t get the loan because it was taking a long time but they always reassured us we were fine. If you’re looking for a new build we definitely would recommend Pulte being the first to look at ... More

Everyone involved with our purchase from Day one to closing right though our first month of living in our new Home has been nothing but the best home buying experience we thank the entire Pulte Team from the agent, pulte mortgage team our project manager and everyone involved with pulte and a special thanks to all the working trades that built our home they worked with perfection at there jobs to get a paycheck to provide for there familys to put familys like my own in new Pulte homes. THANK YOU ALL!!! . .

Our new home is awesome. We are so grateful.

The workmanship was excellent. All the employees we dealt with were knowledgeable and pleasant. The process was easy and transparent.

Dwane was great and easy to work with. Overall pleasant experience!

We love our home, we’re very happy with the layout and the house itself. However in the 6 weeks we’ve been here we’ve had to place three different work orders and take time off every time to get them resolved. Our air conditioning completely shut down and we were without for a day, our electrical needed to be required, and a shower head installed caused issues with the hot water. We are still waiting on a tree to be replaced that had died before we moved in. We are very happy with our home overall, but all of the issues we’ve had were due to things being rushed and careless errors.

The Pulte Team made things easy....from home purchase to our move-in. The Pulte warrantee and the responsiveness of their representatives it a very pleasant experience.

My builder and agent were absolutely amazing. They always responded to my questions in a timely manner. I was also welcomed whenever i wanted to see how the house was coming along. Im so grateful for their guidance during the whole process and I absolutely love my home

Lots of points undisclosed while paying and signing up. Quality of Pulte homes and diminished significantly since the past years. Paint of house finish of flooring , hvac, garage doors, everything is sub standard and sub par. Regret the decision to purchase through Pulte

Love my new home and the overall buying experience was even easier than buying an existing home. This was by far the best choice I made for my family this year.

There was 4 months delay. The quality of material is bad and it is badly built with seams, dents, defects everywhere. The HOA is also awful, not responding to your inquiries. Not worth the money at all!

The entire Pulte team has been awesome to work with. They made the entire process easy to navigate including sending automatic quotes for mortgage and insurance. The whole team has been great in meeting any requests or concerns I have had.

The sales consultant Ben is very professional and helpful making the purchase experience very easy and positive.

This builder did a good job.

There are multiple issues in the house. Sod was not laid properly and was not watered properly until closing because of which most of my sod is already dead in spite of regular watering. Issues that were identified during prewalk are yet to be fixed and many issues identified during prewalk were only fixed after closing.

Quality of delivered product was great. Sales process was great. Pulte mortgage process was great. Virtual meeting with design center was challenging. Designer was impatient and frustrated at times. Post delivery support has been good in general. I had an air conditioning issue and I requested a manager to escalate the issue and manager never responded. The issue was eventually resolved but was frustrating not to have a manager respond.

The whole process was very straightforward and clearly communicated, and our GC was very understanding and responsive.

Everyone we worked with was super helpful, the home is beautiful and we are extremely happy with the quality and ongoing support.

Pulte has beautiful homes and great features but the final quality work lacks making for a disappointing experience. They take great upgrades and don’t watch carefully how the final touches are being complete and that’s where the quality suffers.

We have been greatly disappointed by a number of issues. We were pressured to close on the house with outstanding issues as we were guaranteed that they would be fixed in a timely manner. Some of the issues which remained and were discovered after represent safety issues as well. At this point, over a month after closing, many issues remain unresolved or took weeks to get fixed (with prodding from us - like HVAC piping putting us at risk of CO poisoning, a garage door screw which was broken leading to instability of the whole opening unit). Often, we received NO or very SLOW response when we asked about repairs. We still have a nonfunctional master bedroom shower (the door is currently off the hinges with cracked tiling which we paid extra for) in the master bedroom and no timeline for a fix with 3 failed attempts at repair. We have no guaranteed timeline for a fix. As it stands, we will continue to push for fixes but hesitate to recommend Pulte to others if this is the "Pulte experience". A few other issues took us by surprise. The lack of any finished flooring in the HVAC room on the second floor, the final grade (with multiple areas going towards the house), and that our driveway is now permanently stained by some sort of oil based splatter. ... More

The quality of build and special accommodates made upon request were superb. The communication was not good at times. I would rather hear there are no updates rather than radio silence. Builder did a good job of trying to make us whole in the end.