Pulte Homes Reviews

I would not recommend Pulte Home due to the lack of communications between departments.. Important issues were not solved prior to closing and had to close with no hot water and a filthy home.

Good quality home...good value for the price

Pulte's staff were very professional and responsive throughout the entire process, from contract to closing (and now during the warranty period). I would definitely recommend a Pulte home to friends and family. We love our new home!

We closed almost 2 months ago and we are still waiting on our refrigerator to be installed. We are currently using a temporary fridge.

From the outset, Pulte rushed the process. They rushed the closing of the house telling us “we need our numbers” and threatened to charge us more if we fell outside of their perimeters. We were unable to see the home at closing due to being overseas (again they had significantly altered the time frame a couple of weeks before closing). Upon seeing the house for the first time, the house and yard were filthy. A number of things like some of the shelves and the staircase were unfinished. The upgraded tile that we payed for looked as if an amateur had laid it after spending too much time with bottle of bourbon. For the amount that we paid for the home and the upgrades, we were severely disappointed. Would not recommend. ... More

Extremely responsive from the sales process thru building and now follow up.

Buying our new “first” home with Pulte was a great experience from start to finish and now that we’re settling in we enjoy it more and more every day.

Great over all experience so far. Some communication issues with things that need to be fixed but decent over all.

We’ve had so many issues. We were promised the home would look like a model home and it wasn’t. We are waiting response to get our issues resolved. Just felt like things were put together as quickly as possible knowing things could be fixed. On top of that we have plot issues. Our plot is smaller than what was supposed to be according to the plan.

Are garage door was painted the wrong color I told pulte about it and nothing was done.

We moved into our home in July and have several unresolved punch list items. We have also noticed serious workmanship issues with our subfloors and wood trim throughout the house. We have been chasing both the warranty group and our initial construction contact but have not received resolution. If we had known things were going to be this bad and so different from the model, it’s unlikely we would have bought a Pulte home.

Overall the process was great!

I am satisfied. Literally a life changing experience.

My experience with Pulte personnel, have been wonderful. I would like to give a special shout out to my sales agent, Ashton and builder rep. Kyle. I appreciate them both very much.

It was a awesome and beautiful experience.

This is my second home purchase with Pulte and almost might be my last. It was a true headache from the beginning with the sales center and lack or attention to detail and communication. The saving grace was the field managers who actually communicated very well and helped along the way. If I was to purchase again and saw the same sales team I dealt with I would leave. To obtain any updates from them was like pulling teeth. Even the local main office was also terrible at communicating. Due to covid we had supply issues but my home started after homes that had been purchased after me because the sales rep forgot to submit everything on time. ... More

I wouldn't buy their house if I were to live in it. For rental it's ok.

The materials are good quality, the workmanship sucks as well as the organization process. Different companies (not Pulte exactly) do different things like tile, paint, countertops, kitchen cabinets. That is normal when such a big company as Pulte hires subcontractors. But when it comes to the closing day you get chipped paint on the doors, baseboards, trims, your get not even paint on the walls, missed spots without paint or only one layer of paint instead of 2, missing silicone layers in the bathrooms (where they need to be), cracked sockets, cracked tiles, etc. Small touch-ups but still these are little issues that need to be fixed. So I took photos of each issue, wrote a text with an explanation of what I don't like, and sent it to the Pulte representative. Then Pulte representative will schedule appointments with those different subcontractors. But when one of them comes, he says "this is not our job, these are others, schedule an appointment with them". And on his side he does not see your photos with the issues, he has a task from Pulte "touch up countertop in the...". What this "touch up" means nobody knows, except you because only you still have photos of the issues. And when you show him a photo and the issues let's say with the countertop edge, the worker will say "Oh no, I do only silicone on the countertop, I am not responsible for countertop edges, you should schedule an appointment with another team in our company". So you then contact Pulte, explain all that and try to reschedule an appointment with the silicone layer guy. I realize that those are other companies with whom Pulte works. I can not blame Pulte 100%, but those repairs definitely take time, worker often come to the house are do not know what they need to fix exactly, so if you don't have your own list with stuff they need to fix, they will not fix anything. They like saying "We do not do that, it is not our work, schedule an appointment with painters, or any other team". That is not really convenient process of doing business, the whole thing takes time and if the homebuyer does not understand about house repairs and will not ask a ton of questions - this will take a lot of time. And as a result, you think bad about Pulte, because this is the company you bought the house from. We have now a case when the workers told Pulte representative, they came to our house to fix let's say chipped paint, and we told them we don't need their service anymore. how in the world I could say that when I still have that issue with the cracked paint and want it to be fixed. Looks like workers just try to skip some of the appointments. But once again you first think bad about Pulte and their representative will be the one whom you will tell how angry you are about this situation. Overall this is an organizational issue with subcontractors. But I still trust Pulte, is a big company and I see them building several communities in our state as well as all around USA. Their representatives answer our questions pretty fast and provide clear answers. ... More

The quality of the work is great. We love our new home. The punch list was not completed and we are still waiting for some items to be completed after a full 5 weeks.

A smooth process from beginning to end. Any of the minor issues along the way were addressed and resolved.

sure i will refer to my friends & family.

Excellent experience! Professional sale Tracey who is very responsive even when she moved to a different community. She still answer my questions during her vacations! Project manager Greg is super helpful and professional too. He has been very patience with all my questions and taking care of all the issues we brought up. His work is beyond my expectations. I will definitely recommend Pulte to my friends.

It was nice to have good communication with the builder and their managers. Quick answers to tough questions were not uncommon.

The sales rep and project manager was GREAT at this location. I'm a licensed RE agent and have gone through a LOT of sales reps and PM's and these two made the experience smooth and easy. They were great at keeping us updated (even with the minor delays) and answered all of our concerns/questions we had.

We love everything about our new home! We were thrilled to be able to pick out all of the finishes and make our home custom to us -they offered a lot of choices to really make the hone work for us as a family.