Pulte Homes Reviews

The availability and contact with our build manager

Be patient and check the building process, often, on your home.

I am very satisfied with Pulte

Overall great experience and great value.

Very bad closing experience with Pulte Mortgage. There are issues with water staying in front of the house and some other issues internally.

Highly recommend getting your new home from Pulte. This is my first time purchasing a home and my experience was great. Having a new construction home is nice because you get to witness your house becoming a home. Pulte was amazing and I would work with them in the future if I was looking to buy a home.

Pulte offered an amazing home design that was extremely functional for our family. Throughout the process we were told how Pulte goes above and beyond industry standards to ensure a high quality home is delivered. However, that was not the case. The building process with Pulte was awful. While our Field Manager was great, the quality of workmanship across was sub-par. We moved into our home with a long list of repairs still outstanding. As we move forward after the 1 month follow up, we find ourselves finding more things that need to reworked then before. Pulte is more set on getting these homes off their books then an delivering quality homes to their customers. I was apprehensive to build with Pulte to begin with, and I can say I will never consider building with them again. ... More

The quality of the home and the responsiveness by Pulte were outstanding. There were minor issues with paint and mortar on the garage floor that were quickly taken care of. My only complaint, which I didn't bring up for resolution, is the fact that after the tile was set, the finish subcontractors that followed did not wear booties. I wanted to seal the floor tile grout before occupancy and it was dirty enough that I had to clean it before I could seal it. I did not bring this issue up but just cleaned it myself, which took a full day. I am having a second home built in Hampton Lakes at River Hall and have discussed this issue with the Construction Foreman. We shall see if the next home is better. ... More

Great floorplans, quality materials, pleasant people to work with.

Had so many issues with our home in Creekside Crossing Plainfield Illinois. Our sales experience was pretty lacking and it really relied on us to make the right decisions here which of course led to some gaps at the end (seemed like she never though we would buy, even after we put down our deposit). There were also quite a few options that were available but not on our options sheet which we missed out on (additional windows is an example). Designer was pretty helpful though we didn't run through all the options so we had to keep asking for things we were seeing on the wall and what could be done. Not sure if she didn't want to upsell us or if she was in a rush but in either case we had to be our own advocates here as well (also wasn't perfectly knowledgeable, told us we couldn't have 3 glass shower shelves in the bathroom because the height would be too high but we could have easily had one at 1', 3' and 5' since we have one at 3' and 5' and the tile is 2' long). Construction manager never sent us meeting notes from our pre-construction meeting so that led to a series of miscommunications making it all the way to the end of the build (which were refused to be corrected; ethernet located on the exterior instead of attic). Communication was pretty substandard and for every 4 emails we sent we would get back maybe 1 which wouldn't answer everything either (no regular updates either on progress until much later in the process). Found quite a few errors at our pre-drywall meeting and even more at our celebration which were options we selected and were never installed (humidifier, outlets outside/inside, ethernet port, conduit from attic to basement, etc.). There are also sooo many quality issues we have tickets for corrections for and they are still not completed 2 months after closing (we are even missing some sod in our backyard). Their contractors they recommend who worked on the home (who you have to use to maintain your warranty by the way) either won't respond, refused to do the work or come in double to triple other comparable vendors. Great example was the plumber, refused to work with us and provide an estimate for a water softener, their second recommendation (who would void our warranty) came in 2.5 times more than what a local water softening company came in to do the work for (and they provided me a life time warranty even instead of the 1 year with the plumber they said). Had to fix a siding issue (due to the mistake with the exterior ethernet) and their contractor told me he wouldn't work with me because I didn't speak Spanish. I told the construction managers and they said they would get me someone else but never did (who also would void my warranty...). Very disappointed with the whole process. Also, despite me ranking their surveys poorly and even listing my name/number in them I haven't heard anything from their corporate office. Just an awful experience. ... More

The Sales staff was excellent as was the building superintendent. We never saw the house from buying until after closing. We did a video walk through. We very pleased with the house.

It was a great experience going through the process. They were helpful if I had questions they would answer my question.

I appreciate quality workers are hard to come by during this time but I was really disappointed at the quality of work and attention to detail…painting, staining, etc. we paid for all black, beautiful hardware throughout the house and almost every door knob has paint on it. Happy to be in the house but it’s clear at the end they just want to rush through things and close. I’d imagine Pulte would save a ton of money if things didn’t have to be redone 2 and 3 times…

Overall great experience. Very responsive, even after closing. A few attention to detail issues with finishes. Overall would recommend to other buyers.

Buying experience was great. Have some issues quality wise though, but Pulte is helping to resolve them.

Overall, it was a good time to buy a home which is why i did. Prices were rising and you needed to get in somewhere. Would I go with Pulte in the future? No, i'd try someone else out. I had to stay on top of them during the build process and when i mentioned issues, i was assured it would be taken care of. Weeks turned into a few months and during the last two weeks of closing they attempted to fix those issues when it should have been taken care of far in advance when it was brought up. Today after living in the home for two months, I'm finding other issues. Which brings me to their whole warranty process. For example, in my master shower, they never sealed the grout on the top tiles. I could stick my fingers all the way down just about anywhere on the top row. When i called it in, they came and sealed it. However, they wouldnt paint it. That means i have to call it in again to get it painted now and smoothed out. Its pretty dumb that I have to call an issue in multiple times to get it fixed 100%. The outside of my door never got sealed like the windows. I inspected other homes and they are in fact supposed to be sealed. Paint on the inside of the window frames never got cleaned up like i requested. Touch up on paint around the metal sealed plates on the ceiling (where fans/lightsgo) never got touched up. Pretty sloppy and definitely wouldnt try Pulte again. ... More

Nice home. Nice people to work with. Slow to respond to after the sale warranty issues. Overall, a positive experience.

I am absolutely amazed, astonished even, at how poor the quality of the subcontractors’ work was. Sloppy painting, stained carpet, broken windows, malfunctioning oven, upside down doors, etc.

After paying the deposit, it's hard to find the builder when you want to find it. I don't know why.

Reliable, responsive, great value, timely construction

Houses are really built with very poor quality, there are lot of echo and you can hear through walls up stair/downstair, also even slow walk sound as a big bang noise. flush in a bathroom will create noise as if there was a big machine turned on and it is very lound rt below bathrooms (this is a big issue where we have work from home and in the meeting), this itself show how poor quality is.

Blake was great! Delays where caused by Covid and limited resources not Pulte.

Very smooth buying experience. Solid construction. Finishing needs work.

The Pulte folks we worked with were fantastic most of the subs were also of the highest quality

Pulte Homes employees were fantastic through our building process and continue to be responsive with the minor issues we’ve had after moving in. No house is perfect but we are very pleased with our Pulte home!