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Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15640 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars overall

15640 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Paid more for low quality house

  • Anonymous
  • Verified HomeBuyer
  • September 07, 2021
  • Naperville, IL

Houses are really built with very poor quality, there are lot of echo and you can hear through walls up stair/downstair, also even slow walk sound as a big bang noise. flush in a bathroom will create noise as if there was a big machine turned on and it is very lound rt below bathrooms (this is a big issue where we have work from home and in the meeting), this itself show how poor quality is.

Pulte Homes responded:
We are so sorry that you are not satisfied with the quality of your new home. We would like to learn more so we can address the situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

Pulte Homes - Blake was great!

  • Christopher D.
  • Verified HomeBuyer
  • September 07, 2021
  • Marble Falls, TX

Blake was great! Delays where caused by Covid and limited resources not Pulte.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Very smooth buying experience.

  • Anonymous
  • Verified HomeBuyer
  • September 07, 2021
  • Naples, FL

Very smooth buying experience. Solid construction. Finishing needs work.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

The response time and professionalism of the project managers

  • Salvatore G.
  • Verified HomeBuyer
  • September 07, 2021
  • Naples, FL

The Pulte folks we worked with were fantastic most of the subs were also of the highest quality

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Our Construction Superintendent Was Fantastic!

  • Gary L.
  • Verified HomeBuyer
  • September 07, 2021
  • Pooler, GA

Pulte Homes employees were fantastic through our building process and continue to be responsive with the minor issues we’ve had after moving in. No house is perfect but we are very pleased with our Pulte home!

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

We are very happy with our first home!

  • Tenzin J.
  • Verified HomeBuyer
  • September 07, 2021
  • Minneapolis, MN

Overall experience was great! We worked with Drew, Josh (contractor) and Scott (mortgage). We are first home buyer. Things went much smoother than we expected. Everyone was professional and prompt to reply. We love our beautiful home. There were minor cosmetic finishes that could have been better. They did fix them. Overall, we got a beautiful home and we are very satisfied with the investment.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Able to beat the schedule.

  • Lilian E.
  • Verified HomeBuyer
  • September 07, 2021
  • Manteca, CA

They are on time and reliable!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Pulte Homes - From Carolyn in sales to Mark the build manager… amazing experience!

  • Marla H.
  • Verified HomeBuyer
  • September 07, 2021
  • Osseo, MN

From Carolyn in sales to Mark the build manager… amazing experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - When in initial order phase, there are more options and add ones

  • Marc K.
  • Verified HomeBuyer
  • September 07, 2021
  • Twinsburg, OH

When in initial order phase, there are more options and add ones which needed to be discussed . Additional lighting, recepticals, faucets, utility room finish, garage finish.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 3

Very shoddy workmanship- still working with warranty to get things repaired, 2 months after closing

  • Thomas G.
  • Verified HomeBuyer
  • September 07, 2021
  • ALVA, FL

The home was not completed when we closed. Promises made were not completed, Still working with warranty to get things repaired that should have be done before closing. 2 months after closing. Rushed into keeping original closing date. Pulte is building houses way too quick with no quality.

Pulte Homes responded:
We are disappointed to hear that you are unhappy with the quality of your home and are experiencing unresolved concerns. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 2

Good communications, doing what they said they would do in a timely fashion

  • James K.
  • Verified HomeBuyer
  • September 07, 2021
  • Fort Myers, FL

From start with the salesperson all the way through the process, these people all did what they said they would do and accommodated our wishes. A very positive and stress free experience.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Options and Design

  • Wallace E.
  • Verified HomeBuyer
  • September 07, 2021
  • Huntersville, NC

Ensure ALL issues are closed and verified before Certificate of Occupancy AND your final closing as I have had a lot of issues getting follow up on items that were verbally discussed and NOT documented in the agreement.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 3

The whole process stood out. We’re first time home builders. Everyone is friendly and helpful, starting with the person ar the model home, the design studio, project manager to the closer.

  • Richard S.
  • Verified HomeBuyer
  • September 07, 2021
  • Buckeye, AZ

Be diligent in walking through your home while being built. Your project manager is there to help, direct, and get answers and problems solved. Overall a great builder.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Cheap house

  • Anonymous
  • Verified HomeBuyer
  • September 07, 2021
  • Saint Paul, MN

Never again! Rushed cheap low quality

Pulte Homes responded:
We are sorry to hear that you are unhappy with the quality of your new home. If there are any unresolved concerns we can help address or any additional feedback you would like to share, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Pulte Homes - The quality doesn't seems to be that great.

  • Ankit M.
  • Verified HomeBuyer
  • September 07, 2021
  • Hopkinton, MA

The quality doesn't seems to be that great. few items pending from walkthrough are still pending to be fixed. The flooring is not what we selected and is damaged

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 1

Lack of Communication and Remaining Open Items

  • Anonymous
  • Verified HomeBuyer
  • September 07, 2021
  • Brownsburg, IN

The overall process of Pulte's homebuilding experience was within our expectations, however the lack of communication and remaining open items that were addressed before closing, and continue to linger for over a month now are cause for concern. Communication throughout the entire build process was lacking which caused different issues and items to be addressed at the last second and remain open. All-in-all we love the house, we just wish there was more responsiveness from Pulte.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 1

house not inspected by pulte peoplelooking for issues. just reacted slowly to my paid inspection picked up problems My inspector noted house was not ready for buyer inspection

  • Anonymous
  • Verified HomeBuyer
  • September 07, 2021
  • Fort Myers, FL

buying process was good. Option selection process good. Quality controll was not satisfactory. Too many issues found by buyer which should have been picked up by Pulte. Punch list slow fixes and not good followup. example stucco fixed but no one came back to paint. expensive fridge was installed poorly but fix made was poor and missed that top of fridge eqipment door was split and needed to be replaced

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Pulte Homes - Lack of attention to detail!

  • Roland S.
  • Verified HomeBuyer
  • September 07, 2021
  • Fort Mill, SC

Lack of attention to detail!

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 4

Pulte Homes - The quality of the workmanship and materials are not good at

  • Anonymous
  • Verified HomeBuyer
  • September 07, 2021
  • Davenport, FL

The quality of the workmanship and materials are not good at all. A lot of things before closing wasn’t done the right way. Horrible painting job, tile grout wasn’t done properly on the floors and bathrooms also the cleaning inside the house before closing was poorly done.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Pulte Homes - We have been very disappointed in the final workmanship in our

  • Kevin K.
  • Verified HomeBuyer
  • September 07, 2021
  • Punta Gorda, FL

We have been very disappointed in the final workmanship in our home. We have November 1 scheduled for the fixes so we shall see. Additionally, we do not have the right appliances in dryer, refrigerator and others. Our order was cancelled when I called last week. Also I would have purchased more items if it had been clear they were structural but was told it was design meeting. So Pulte could have made even more money.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Pulte Homes - The overall experience of building our home was exciting and

  • Kinda S.
  • Verified HomeBuyer
  • September 07, 2021
  • Sterling Heights, MI

The overall experience of building our home was exciting and good. However the amount of issues we’ve had to deal with during our walk through before closing and trying to get the issues fixed with in the house after closing has been challenging. We have several dry wall issues, had carpet issues, a cracked window (I haven’t gotten an answer about if that’s going to be repaired), stair railings etc. I’ve been in my house for around five weeks. I’ve been working on trying to get these issues addressed since our closing date.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 2

Pulte Homes - Everything work out just fine

  • Gregory M.
  • Verified HomeBuyer
  • September 07, 2021
  • Laurel, MD

Everything work out just fine

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The home is not completed on the outside and have no idea when it will be doneZ. Landscaping, sod, shutters.

  • Ronald S.
  • Verified HomeBuyer
  • September 07, 2021
  • Powell, OH

Have had a lot of issues with labor shortages, back ordered products, and wanting us to close on an incomplete home. Still trying to get shutters since they are on back order but other identical homes are receiving theirs. Also told sod and landscaping might not happen until spring of 2022 and we moved in July 2021.

Pulte Homes responded:
Thank you for taking the time to share your experience with us although we are disappointed that you have experienced so many issues. We would be happy to look into this situation for you if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^AH

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 1

Building our first home with Pulte

  • Kelly M.
  • Verified HomeBuyer
  • September 07, 2021
  • South Lyon, MI

Overall we had a great experience with Pulte! We love our new home.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Alex the project manager was so on top of everything!

  • Rhonda S.
  • Verified HomeBuyer
  • September 07, 2021
  • Davenport, FL

Alex our project manager was so on top of things, sent weekly updates, pictures kept us apprised of everything. Every little thing that needed attention they were right on it. So very pleased.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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