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Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15640 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Terrible communication between the different departments.
- Amanda L.
- Verified HomeBuyer
- August 10, 2021
- Hollywood, FL
The home came out ok, but all the little details such as painting, caulking and grouting were done very messy. I still have grout stuck in the middle of tiles that was never removed. I found that my guest tub was installed cracked and they tried to patch it up, this is unacceptable for a brand new home. Overall not a great experience for my first home.
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 3
Estimated time to finish was within the timeframe that was given to me. Since my loan application was through Pulte, the application process was easy and not time consuming.
- Lourdes C.
- Verified HomeBuyer
- August 09, 2021
- SARASOTA, FL
I was impressed about their process. There process was very organized from the time the initial contract was signed. As soon as I gave the down payment, I was contacted by their mortgage company and the loan application was initiated. They were great in updating me, they informed me when they started building the house and the progress the whole time. Closing was also easy. We were satisfied of the quality of the house when we moved in.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Extremely Professional and high quality standards
- Pravin N.
- Verified HomeBuyer
- August 09, 2021
- Plymouth, MN
We enjoyed the experience of buying our first Pulte home and liked the option to pick our selection choices.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Pulte team are very good to understand my concern raised by me
- Ravi J.
- Verified HomeBuyer
- August 09, 2021
- Somerville, NJ
Pulte team are very good to understand my concern raised by me and resolved all issued in timely manner. Special thanks Michael Chabra our construction manager and he is very good in his work and great person. I'll also recommend my family and friends to go for Pulte homes
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Professional and Courteous
- Morgan L.
- Verified HomeBuyer
- August 09, 2021
- Galena, OH
Our experience with Pulte Homes was excellent from the first moment we stepped into a model home. This is our third home build in 17 years and first with Pulte Homes. It could not have gone any better than it did. Our sales consultant Tiffany was very informative and upfront about all the challenges building in today's market. She was very responsive to questions and at no point were we pressured into any decisions. Once construction began, our PI Manager Josh was very professional and kept us informed of every step along the way. I was particulary impressed with the care and ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lot of shoddy workmanship noted after we moved in( light switches not screwed in, bulbs not replaced, spa area got flooded in the rain, outside tiles missing on walls, poor paint work,lights not working ins-list is endless) Tired of calling the superviser
- Nazir H.
- Verified HomeBuyer
- August 07, 2021
- Las Vegas, NV
We purchased the model home in Vegas -very disappointed. NOTHING was maintained in the house after we signed the contract. Yard outside let go, lots of things not working well in the house. New problems crop up every day
Pulte Homes responded:
We are so sorry to hear that you are having so many issues with your new home. We would like to learn more so we can help. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 1
Pulte Homes - The Pulte team, especially Nick, was fantastic and easy to work
- Syed H.
- Verified HomeBuyer
- August 07, 2021
- Powell, OH
The Pulte team, especially Nick, was fantastic and easy to work with! Nick was very responsive to emails and addressed any questions that we had. We are so grateful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Del did an excellent job to make sure that everything is set
- Roland A.
- Verified HomeBuyer
- August 07, 2021
- Pickerington, OH
Del did an excellent job to make sure that everything is set for us to move in. Overall, I am blessed to have Del as my building manager.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Our home buying experience was not the best, our loan officer
- Anonymous
- Verified HomeBuyer
- August 06, 2021
- Saint Paul, MN
Our home buying experience was not the best, our loan officer was not much help with questions, our builder accidentally nicked a water line and created water damage all along our bottom main floor weeks before closing and did not disclose the information with us. They have not gone above and beyond to remedy the situation due to their lack of communication.
Pulte Homes responded:
We are so disappointed to hear that you are unhappy with your experience and have not had excellent customer service from our team. We would like to help address your concerns and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 2
Pulte Homes - Our celebration day was a disaster, did not leave us with a great
- Curtis H.
- Verified HomeBuyer
- August 06, 2021
- Zephyrhills, FL
Our celebration day was a disaster, did not leave us with a great feeling!! Jeremy and Andrew did their best to make it right but still left a bad feeling in pit of my stomach
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 3
Pulte Homes - Very good communication about the status of the building process.
- Larry M.
- Verified HomeBuyer
- August 06, 2021
- Pickerington, OH
Very good communication about the status of the building process.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
I was charged a lot premium of 30K
- Sridhar A.
- Verified HomeBuyer
- August 06, 2021
- Novi, MI
When I talked to others in the neighborhood, all were given a much lower lot price. People with much bigger lots were charged significantly lesser lot price. I feel I was taken for a ride.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the price of your home compared to your neighbors. We would be happy to look into this situation for you. In order for us to do so, please email customersupport@pultegroup.com with a brief summary of the situation along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 3
Value
- Anonymous
- Verified HomeBuyer
- August 06, 2021
- Pickerington, OH
The value is great! It would have been nice to know when things were happening to the outside. One morning we woke up to part of our driveway being ripped out without knowing what was happening. Also, it did take quite a while to get our landscaping and sod. That may be entirely supply chain related issues due to hyper demand. Obviously, that's understandable. Overall, highly satisfied.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Customer service is average, at best.
- Steven B.
- Verified HomeBuyer
- August 05, 2021
- Fort Myers, FL
Customer service is average, at best. Better home builders out there.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 2
Painters are terrible
- Howard M.
- Verified HomeBuyer
- August 05, 2021
- Acworth, GA
Generally good.mJake and Sherri arecexcellent.nYour Painters are sloppy and ignored all the things we identified at wolkthru. Final, especially the trim and final Painters were terrible
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Buyer Beware
- Corey F.
- Verified HomeBuyer
- August 05, 2021
- Andover, MA
Upon moving in and thoroughly inspecting the premises, I find cheap cabinet fronts, not true base units, minimal closet shelving, and the cheapest building materials that a contractor can buy. There is only 1 cabinet in the kitchen with pull out shelves and the supplier is contractor only so we can't order pullouts for the remaining cabinets through them nor does Pulte offer any assistance in obtaining them. We paid for crown molding and wainscoting in the hallway, living room and dining room and find this did not include the hall going into the second bedroom and the opening to the hall in ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Pulte Homes - Pulte offers low basic house quality and tries to push for upgrading.
- Ayman S.
- Verified HomeBuyer
- August 05, 2021
- Saint Paul, MN
Pulte offers low basic house quality and tries to push for upgrading. Example, they offer only two basic paint colors including white. If you choose the other color (not white), the wall and the ceiling will be painted with the same color. Because it is not common to have the ceiling painted with a color other than white, Pulte push the seller to upgrade or choose only white. Many of my neighbors including myself would prefer to by our house from Lennar if it has a better locations and lots. I believe that Lennar offers better quality houses, with great exterior designs with good prices.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
Lack of Communication
- Anonymous
- Verified HomeBuyer
- August 05, 2021
- Brownsburg, IN
Our experience was plagued by lack of communication and our field manager was changed three times during the build process. The last month of the build was a complete rush and showed in the quality of the workmanship at the end.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Pulte Homes - The sales person is really great.
- Sharath K.
- Verified HomeBuyer
- August 05, 2021
- Davenport, FL
The sales person is really great. Responded immediately for any questions.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - I like it is a great community
- Norma S.
- Verified HomeBuyer
- August 05, 2021
- Ontario, CA
I like it is a great community
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Pulte Homes - I am a first-time home buyer the process went pretty quick for
- Chetan A.
- Verified HomeBuyer
- August 05, 2021
- Riverview, FL
I am a first-time home buyer the process went pretty quick for me without much guidance or help and after closing the request to fix issues is horrible. I had some issues pending for a month now and still no response from the builder.
Pulte Homes responded:
We are so disappointed to hear that our team has not been responsive to your questions and concerns. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 1
Pulte Homes - The buying was ok, the arrangement of the washer and dryer was
- Olga O.
- Verified HomeBuyer
- August 05, 2021
- Ann Arbor, MI
The buying was ok, the arrangement of the washer and dryer was not resolved.very disappointed
Total Score 4
Quality 3
Trustworthiness 2
Responsiveness 2
Overall experience is very bad with my new house
- Nagendra K.
- Verified HomeBuyer
- August 05, 2021
- Westfield, IN
The build quality is not that great. LVP (vinyl plank) flooring was popped up everywhere within the house and it is making noise everywhere. Within one week we see the windows are leaking because of rain. The workers didn't finished it properly and Builder is not even worried about checking that as a priority Drywall finishing is aweful.. We see lot of gaps between the wall and floor. I assume the builder is offering accommodation to lots of bugs and insects. The gap between house slab and patio concrete is way too much (it's more than half inch). These gaps should not be there in ...
Pulte Homes responded:
Thank you for taking the time to outline your experience for us although it is definitely disappointing for us to hear. We would like to look into this situation and escalate your concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information we would greatly appreciate it. Thank you again. ^AH
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 1
Pulte Homes - We've had a great experience with Pulte, super happy with our
- Anthony G.
- Verified HomeBuyer
- August 05, 2021
- Winchester, CA
We've had a great experience with Pulte, super happy with our home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - it's ok, some things could be much better
- Andriejus D.
- Verified HomeBuyer
- August 05, 2021
- Aurora, IL
it's ok, some things could be much better
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
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