Pulte Homes Reviews

Overall a good and happy experience, some minor issues we came across after closing but are being corrected in a timely and professional manner. Suggestions would be to change out the air filters as soon as possible after closing, register appliances and begin a list of items that need to be addressed for the first year warranty.

We purchased a new home, had a home inspection completed and closed on the home. Shortly after moving in I was hanging some signage above the kitchen cabinet directly above the stovetop when I looked down into the hood vent and noticed that the vent ducting was missing and not connected to the outside. I also had a gutter company install new gutters on the front and back of the house. While they were installing the front and back gutters, they were tying them in to the Pulte- provided side gutters. They informed me that the side gutters were not hung properly so they took the time to correct the issue so that the poor workmanship would not reflect negatively on their new installation. ... More

Need some improvement in the process of loan approval.

I moved in in March and since moving in have found so many things that were done improperly that I haven’t even reached out to have them fixed until I find all to limit how many times people are in and out, since I work mostly from home. I understand with today’s new builds quality of materials are not going to compare to an older build, but things are visibly low quality like cabinets and flooring. Additionally, I am in a town home and when my neighbors walk in their unit It sounds as if they are upstairs in my house.

The seller realtor quit a week after I sign papers. I had no one to ask questions about the home. I felt alone throughout the underwriter process but I made it happen!

Needed to record conversation need the end of the process as certain promises wasn’t kept and then asked if I had proof if the conversation happened or not. Some things in the house was just slapped together and poor craftsmanship. Room for improvement for sure. The background admins were great I’ll say that for sure. Very fast responses.

We felt quite rushed and it seemed to be all on Pulte's terms. With the 3% discount, we thought we were leaving $1200 on the table which we asked if it could be applied to the price and they said no, then when it came to signing documents it ended up being $3600 left on the table which no one communicated to me and it was too late to redo without facing delays and penalties. Then we asked to have carpets cleaned and the Construction Mgr said he would have whole house steam cleaned and tried to say it was but it was not. We had some issues with leaking sprinkler system, Hvac and a screen window that required maintenance. ... More

We experienced a five stars departments and zero stars departments. After 2 months living in our new home I would suggest to pay more attention at the details inside the homes. Several works would have been made better.

We truly love the Pulte model, and some of our friends also own Pulte homes as well. However, the quality of workmanship in our home feels somewhat different from what we have seen in other Pulte homes. We feel the build quality could have been better, with more attention to detail and a more perfection-focused finish throughout the home.

The overall experience was good, but the closing process was disappointing and lacked transparency. Pulte Mortgage repeatedly delayed the process with last-minute document requests, and typos in the name on escrow documents caused additional hold-ups. Passing the cost of these delays and corrections on to the buyer is not a fair practice. Build quality was also inconsistent — we've already had to replace glass panes twice.

I feel the workers should have more time and be cautious of not causing damage to products. Quality over quantity!

After one month many unexpected issues: Light switches and towel racks located in atypical locations, HVAC was wired incorrectly so fan ran continuously, brick work on back of the house not acid washed, concrete step leading to the porch had 6 inch crack/wedge fall out, several paint problems (visible tape joints, missed spots around handles), 3 of the four bathroom sink faucets leak, most doors not plumb so they are "ghost" doors, entire section of roof shingles were not properly sealed and blew off during strong winds, garage door vertical gaskets improperly installed (needed to be reinstalled and repainted). To be fair all major issues were quickly resolved we are still waiting on others. ... More

Purchased a home in the Heartwood neighborhood marked our second home-buying experience, and we wanted to ensure everything was in proper condition prior to move-in. The day before our scheduled final walk-through, we met with the builder’s manager and conducted our own inspection. During that time, we used blue tape throughout the home to identify areas needing attention, including minor touch-ups and an issue where the crown molding above the cabinets had come apart. During the official walk-through the following day, the builder’s manager appeared surprised to see the blue tape marking these items. When we pointed out the crown molding concern, we were taken aback when the manager asked if we had broken it ourselves. This was frustrating, as it’s unreasonable to suggest that a buyer would intentionally damage a home they are about to purchase. While the overall experience was acceptable, this interaction left a negative impression. As a result, we would likely reconsider purchasing another home from this builder in the future. ... More

Disappointed with the quality. Omission of fixtures like towel bars, toilet paper holder, garage unpainted. Up graded kitchen but still not high end appliances. Master shower head is so high we can't reach without a ladder ( Michael Jordan doesn't live here). Garage is so small it is hard to get 2 medium sized cars in it. Many of our scrubs are dead. Drainage issues (working on). Lots are really small for this price house. Vinal siding is low grade ( rattles when the wind blows).

Easy to purchase, problems revealing themselves, outside and inside. Disclosure of property was iffy at best.

The maintenance people seem to be very responsive and have indicated that the warranties will be honored. I am disappointed in the quality of the cabinetry and carpet, as well as the interior paint, for the price we paid. The electrical outlet configuration is odd. Our salesperson wasn't as well informed as could have been, so there have been some surprises. But, we love the efficiency of the home.

I guess this is partially our fault for not asking the right questions as new buyers, but when we were choosing our lot, we were shown the lot which we loved and the elevation. We signed the contract and put our deposit down. Come to find out there was a fire hydrant very close to our driveway, causing them to cut into our driveway, and now we’re basically stuck with a single driveway instead of double. I wish they would have pointed that out prior to signing the contract and let us know. We would have chosen a different lot. We knew it was there on the lot, but we had no idea it would ruin our driveway, and we couldn't afford to lose our deposit. After living here a few months, the walls/ceilings are paper thin- you hear everything. ... More

I normally wouldn’t do a review until everything all the issues that have been identified in the home are complete. The quick response from Pulte title company was great. However, when it came to fixing issues it is a little subpar. After closing over a month in half I am still waiting to close out an item that needs fixing which was identified prior to closing.

Experience with Pulte Homes went ok!

I wanted to share some feedback regarding my experience after purchasing the home. Overall, while the materials used in the homes appear to be on the lower end, —especially for the lower models—but not a major concern for me. I know the builder is aware of this, and I do appreciate that there is a two-year warranty in place. Additionally, the responsiveness of the team when submitting service tickets has been very good, which I value. That said, from a pricing perspective, I do feel that my home was overvalued, and I would like to explain why. After I completed my purchase, I learned that another nearly identical home was offered with a $45,000 cash incentive, whereas I received only $20,000 and out of that 20k, 10k was used towards home value because it was listed for a higher price. I also heard that the other home was renovated to help facilitate its sale, while I was not provided with any similar upgrades or incentives, despite purchasing at a higher price point. I understand that market conditions change and that incentives can vary, and at this stage I realize there may not be much that can be done. However, I wanted to express that the situation felt unfair and disappointing from a buyer’s perspective. Thank you for taking the time to read my feedback. I appreciate your consideration. ... More

I love my home, my overall experience was great had it not been for permit delays that were very unexpected and not well handled. Other than that, I have no complaints

Options were limited, would have liked to have seen more and more consistency with options. Supplies changed quickly and created anxiety having to change from first visit with designer from the next. Pulte insurance options were a joke, poor customer service, inaccurate and poor to no follow up when exploring this option

Our experience with Pulte has been okay overall. The home is not bad, but it’s also not what I would consider top-of-the-line. There have been several issues early on that took away from the “new build” experience. The biggest concern has been the HVAC. There is often an 8–10 degree temperature difference between the main floor and the second floor. The HVAC company has been out four times, and while adjustments have helped somewhat, the issue still isn’t fully resolved, which is disappointing in a brand-new home. We also had drywall tape peeling about a month after moving in, and the garage spring broke about six weeks into living here (now fixed). At closing, the home was quite dirty, and the electrical plan differed from what we were originally shown. While those items were eventually addressed, they created extra stress and inconvenience. Overall, the home feels solid and livable, but the quality and attention to detail have been average. It’s an okay build, not terrible, not exceptional. I just wish the HVAC issue had been resolved more effectively and that some of these early problems hadn’t happened so soon after moving in. ... More

We had some issues with the sales folks. They were NOT up to date on the features. The big problem turned out to be the fireplace. It is more decorative than functional. I found a neighbor who has one took the plate glass off the front of his so heat could better enter the room. It melted some of the siding where the vent went out the rear of the house. Got to hot. I told the agent I loved gas fireplaces as they throw off a lot of heat. The sales person did not know about this failure in the fireplace. I would not have had one if I knew this about it.

Sales rep lied about warranty reporting window. Stated all warranty reporting windows are 1 year. Multiple items are 30 days or less to report. Construction manager stated several identified issues would be fixed before move it was complete. Items are still not complete 80 days after close. Construction manager did complete some items but is now refusing to respond for other major items (showers, scratches on windows, cabinets drawers not operating properly and a pop nail protruding through wood.) Document everything take pictures and report. Don’t trust what you’re being told. Get everything in writing. PGP Title was great. Pulte Mortgage was great. ... More