Pulte Homes Reviews

Home and surroundings good, workmanship and design good. Pulte mortgage however ruined our experience.

Brett had a series of emergencies during our experience with him. It was a tough time to get any help from him during this time of his many personal struggles. We should have been assigned to another person when the builder noticed the escrow continued to be pushed back. Finally assigned someone the last day of closing. Home flooded on day 2 from quick Crete that had to be sawed out of the main drainage line to the washer. Construction manager kept saying it was not his problem till outside plumber told him what happened. Between construction manager and Brett it was a hard time to deal with both men as a female. They continued to make us feel like we were over exaggerating and didn’t have a point on the 2x prolonged escrow and the flood of the washer into the main home. Glad everything has been completed but it was a very difficult escrow and move in with these two individuals. Both were very condescending to women on multiple occasions. Think they’re are personal issues causing this in both situations in both men’s life. ... More

Thought Pulte was a better builder. My opinion…. Texture walls are terrible…. No linen closet in my model…..only the most expensive package comes with a cabinet over the refrigerator….,landscaping is atrocious.

Overall, OK, experience but could have been more better. Felt like we were not engaged well throughout the process. Felt very bad that we didn't even get any photo or gestures on closing. Not sure if everyone had similar experience but few home owners I,noticed had good reception and key handover pictures. Slightly disappointed having missed that.

It’s been almost a month or more after I took the keys to my new house and I complained about the construction GARBAGE left behined my house & so far nothing been done . I should have NOT signed the Last Walk to my house knowing that they will not follow through on their word . The GARBGE Still there till now ..

It's been almost 3 months where is my lawn

My home before closing, we went through inspection. Still, there were minor things to be fixed. We asked them to finish and postpone thr closing date, but they didn't allow it. Okay fine, but still some of them remain unfixed.

Everyone is excited and has answers before the sale, after closing no one keeps their promises.

There are too many separate points of contact in the process between Pulte sales and Pulte lending. Those two offices do not share communication well. Sales could have explained things much better along the way. Lending will not give you the best rate, they will give you a “competitive rate”. There is no supervisory oversight that the buyer can see or access. Jason the project manager was the shining star for the company. Great communication, explained things well, and responsive. Unfortunately, after 1 month in the home, we have had to open 4 work tickets for incomplete items or other issues after we moved in. Lovely home, but needs a more thorough inspection prior to closing. ... More

We are really neither satisfied nor dissatisfied including loan process what ever it has.

Tyler and Dylan have been so great as the construction managers and the best part of the process. 5 Stars across the board. However, our experience with Pulte mortgage was not great. There was a $7000 additional buyers' credit that was promised to us for using Pulte mortgage. We were two weeks away from closing only to find out that the $7000 credit was "miscommunicated" and in fact would not be offered. While all of the miscommunication come from Pulte, there was absolutely no accountability or ownership taken by anyone. The only one that took ownership for Pulte's mistake was us. Unfortunately, this all come to our attention at the 11th hour, and we were too close to the closing date to have time to engage another lender for better options. We were trapped and the whole thing, whether it was or not, seemed very intentional and extremely underhanded. We would never consider using Pulte mortgage every again and we would advise others to proceed with extreme caution. ... More

The quality of the product is fair to marginal. The house was put together quickly and quality seems to be second. Speed is the priority for Pulte. We had many issues such as leaky clink, dryer that did not work, refrigerator handles that were not put on right, garbage disposal not working and many more such as crooked walls. Quality should be the main focus not how quickly the house can be put up.

The amount of emails and different people reaching out was really confusing. Since purchasing it seems you gave our email to a mailing list. The emails are flooding in. Hard to figure out which ones need attention and which ones don’t. Someone reached out about our warranty yesterday. Turns out they were trying to sell something. Were FLOODED with paperwork.

The house itself is wonderful but the lack of communication between the trades and the construction managers needs work. Don’t even get me started on the delay of utilities that pushed our date of closing by about a solid month and a half almost two months. Aside from all that the sales agents and construction managers are real friendly and professional and the finished product is good.

Pulte mortgage was the absolute worst mortgage company I’ve ever dealt with, and I have dealt with a few. They should not force us to use Pulte mortgage. The whole closing process was not very pleasant. Our refrigerator was not hooked up to water & the house was filthy when we moved in.

This process of this new house build took way too long! Twice the time! No communication from the sells representative after we signed on the dotted line, wasn’t honest or straightforward with timelines or delays we heard nothing.

We have built 4 new homes and this is the worst experience we have had. All the way from too many people involved in the mortgage process, to blown deadlines, and the quality is just not there. In the worst heat of the LV summer, the top floor would freeze ice but the HVAC unit that serves the first and second floor is undersized. I wake up every morning to 78 degrees in the master bedroom. Multiple other “unhappy” issues. At this point I would NOT recommend.

Most new homebuilders are the same nowadays. The same subs are building 200K and 500K houses. The difference is construction managers and how well they are overseeing the subs. My experience with Pulte wasn't great from the get go. Two days into moving in I experienced major plumbing issues. Pulte did honor the warranty and is taking care of everything but I am now wary of potential issues when warranty expires. Probably wouldn't buy Pulte again.

Our experience with sales was horrible after the contract was signed. Sales person is unorganized & needs retraining. Construction side was good. However the quality of paint is horrible. You cannot clean walls without the paint coming off. Pulte mortgage has too much turnover & we were shuffled around multiple times with loan professionals. When timing is key for locking in a rate, the communication is not fast enough. Ended up costing us a higher rate. If a deposit was not on the line, we would have walked away early on.

My home took approximately a year and 1/2 to build. Workmanship was sloppy. The process from start to finish was horrible. Pulte mortgage was also horrible. Their prices are overpriced. Had to switch lenders twice during the process due to the delay. I spent more than budgeted in storage fees, points and appraisal fees. Not a happy camper. The only bright spot of the process was the final construction manager that was assigned to me one month before closing who by the grace of god got me moved with punch list items.

Our closing date was 4 months later, causing huge financial burdens especially during these tough economic times. No real sense of urgency from our multiple project managers due to us having two different PM's during this process. I wasn't confident in the finance team and their knowledge of the type of loan we have. Once we moved in, we noticed some issues; did the maintenance work orders and still waiting for one that's been open a bit at the week period. Low and behold, our warranty manager is now no longer with the company, and we have to work with someone else. Been waiting for the deed as well, but I assume we have to go request one with the county. I qualify for a property tax exemption, but since we didn't close during Q4 of last year as told; we will have to pay property taxes until the next submission period next year. I feel like that was planned by the finance department but hope that's not true. I have more stuff, but I'll close with that. ... More

Finished product has so much that requires follow up and contractor visits. The condition of house on move in from quality of paint and paint job to overall lack of "finish" in the interior work has been really disappointing. It is a part time job to work with Pulte and get the same contractors back in here to fix what they did not do right to begin with.

This is my 2nd new home build and it went anything but smoothly. Not a fan of all the nickel and dining for add-ons and moving target for closing dates..

Finding many issues with the home quality on a daily basis and unable to trust the built quality.

A great house, but a very poor experience the first 4 months. Our salesperson, Robin, did an outstanding job of communicating and seeking for answers. Additionally, Charlie turned our project around and our neighborhood for that matter. He deserves a raise. That being said, a customer shouldn't have to manage a build, which is what this experience turned into. We are currently dealing with a warranty issue due to poor craftsmanship by the tile layers, but all other trades did a quality job. This house is what we expected and what we were sold.