Pulte Homes Reviews

Pulte was very responsive in resolving the punchlist items at the closing of the house.

Pulte creates too many homes that it cannot keep up with, thus the quality suffers. Finishings were poor such as painting was awfull, many places were missing paint entirely, choices of wood were poor as noticed during construction, final grading still is not complete after 2 months, window signs still in windows above garage, responsiveness is very slow often times months.

Ever heard the saying, “The devil is in the details,”? Well it’s so true for this house. It is evident in every aspect of this home that this was a rushed, careless job. From large chunks of debris being found in the yard that they laid sod over, to missing chunks of sub floor underneath the laid carpet, to paint stains all over the wood look tile floors and in our black granite sink. We have baseboards that have chunks of wood missing that were painted over and not repaired. Flickering lights in the powder room. Mud or dirt on the baseboards that were painted over instead of being cleaned. The mortar on the exterior brick is sloppy to say the least. Door strike plates that don’t fit the groove they were placed in. Window screens not secured. Paint splatter all over patio fans. Nails from tack strips on stairs not properly being installed, poking our feet as we walk. The cleaning of the home prior to move in was minimal. There was so much dust and dirt still left to be cleaned. We were told that our issues were merely cosmetic in nature. While that may be true for some of the issues, it wasn’t true for all of them. And even so, the “cosmetic” details are still a part of the experience. You walk into the model home/sales office expecting to live in a home that is as immaculate as they portray, but that’s hardly what you’ll get. And we understand that everything wouldn’t be perfect, but there are issues in this home that loudly profess that they didn’t even try! I think that’s the most insulting part. The lack of effort feels extremely disrespectful from a customer service perspective. I would like to add that Mauro our field manager was very attentive to our needs. But, he could only do so much. So, we do appreciate his efforts. ... More

Great professional responsiveness from build supervisor!

It was the best home buying experience that we have ever had! We loved working with Mary and Steve. Very responsive to any issues. Went above and beyond. Thank you so much!

gooooooooooood good good good good

We moved from Minnesota to Texas to be nearer to family. The nature of moving across the country was a challenge in itself. While there were some bumps initially with the build process, Pulte kept us well-informed with weekly builder update calls. When we arrived in Texas, Evan and Landon met us at the house and gave us a lot of confidence in the work being done and their attention to detail. They examined the carpet that was installed and had it replaced right away due to some issues. They have continued to be. helpful as we moved in. Overall, the work the builder reps put in was outstanding. The house is wonderful and Pulte made our moving experience as smooth as possible. ... More

Superintendent Jason and crews were great. Do not recommend Pulte Mortgage.

We had a great experience building our dream home with Pulte. We would recommend them to anyone we know.

As far as the overall process , Pulte is a great company with a great staff. The on-Site reps do everything they can to make sure the house meets your expectations. However, Ensure you know what you are doing when at your design appointment. When you make changes to a feature; it’s not always explained to you how it will affect the other selections you have made. We went from having wood floors in our gathering room to having carpet when we specified no carpet on the first floor. A selection change we made basically added carpet to our living room without us knowing it; and we have pets, which is now a problem and will cost us more to have it fixed. This is not a direct line to Pulte, but it is a direct result of the design appointment being subcontracted to another company with their own way of fulfilling their contractual obligations. ... More

Sales office personnel were very responsive. Closing process was very professional

They cheap out on good Materials. Like paint , siding , concrete driveways crack ,and the sod they use is terrible

We were happy with the quality of our new home. David and Trenton were very helpful.

Really good company to get dream home and service was smooth overall everyone treated good

They exceeded my expectations, appreciate the attention paid to detail and making the overall experience positive. Love my new home so far!

Jenny our construction manager is always responsive and takes care of issues quickly

Everyone from start to finish was great. Our home is beautiful and we have no complaints.

We have family moving to Vegas and I have steered them away from Pulte.

Pulte is an extremely experienced builder and has very good lines of supply and top notch project managers, our project manager, Tommy, was very good, knows his business and communicates very well.

We are lucky that we have a very responsive and reliable field manager (Miguel); we’ve had/are having some issues that we continue to discover with the house and he’s really trying his best to get these taken cared of. Unfortunately, the Warranty Office never replied to our email but Miguel did. We’re having a couple of issues currently- We hardly get air conditioning in the main bedroom while other rooms are too cold. The main bedroom door has “swollen” like another bedroom door. I will email Warranty office again but will surely include Miguel.

Everything they said they were going to do was done. If I had and issue with something, someone was there to answer… great buying experience…

We Love the floor plan

They communicated with me on every step of the process from the mortgage to the building.

Our experience with Pulte was a lot better than I expected it to be. They communicated issues in a timely manner and finished our home faster than I expected when we started the process. They honored the price of our home per the contract despite the rising costs of construction materials. Our home inside and out looks amazing and we couldn’t be happier.

If you are using your own title company the experience will be very taxing. The closing coordinator for Pulte was a nightmare. I received 5 different closing dates which made me jump through hoops on my end and not one phone call or email was returned by the senior closing coordinator. It was stressful. I was also promised a faucet upgrade and was told it was ordered and that never happened.