Pulte Homes Reviews

Sales experience started off good however mistakes are made on Pulte’s sales staff part. The way it was handled it was unfortunately very displeasing and unprofessional. There so cold “IN-house” Pulte Mortgage team was very condescending, Contradictory & Arrogant in their delivery of messages, Almost as though you are wasting their time or bothering them! The only bright light was the builder who tried to do his best in his Construction crew making structural mistakes however eventually most issues, got handled.

During closing, we found quite a few issues: floor edges broken and pop up, stain on the quartz top of pantry, two windows are broken, lawn is not done yet. Now there has been one and half month after closing, some issues has not be solved yet. The floor has been installed again but there are still several pieces having issues, broken windows are still there..

We closed escrow on 5/10 and have not yet moved in (today is 7/11). In the 8 weeks of availability for the walk thru items to be completed, they are not. This is not an impressive way to build trust with customers. We are less than impressed.

Make sure that the house is completely done before you sign off, regardless of promises. We are still waiting for fixes to be completed.

Outstanding quality of building materials and attention to detail. First rate experieence all the way

For a track home builder the quality was good. The field rep was good at making sure issues were identified and fixed. The finish carpentry was good, and the home seems very well insulated and air tight. On hot days we can just open the windows at night and then close them in the day and the house stays comfortable. No major issues and we are very happy with the house, I'm not sure you can better value for the price we paid. My wife loves the kitchen, good options we're available and the finish product was well done.

Steven has been great about taking care of any issues we've had with our home. I inspect homes all day in my line of work and Steven has been great about paying close attention to detail and scheduling corrections / repairs as needed. All the "issues" we've had are minor, in my opinion. I know he oversees a significant amount of homes and so it has been great to see him be quick to respond. This has been the 2nd house we've built, 1st with Pulte, and my wife and I have been pleased to have them build us our beautiful home.

If you like communication, you won’t get it. Sub contractors take no pride their work. If it’s good enough that’s all that matters. Paid a lot of money to have the house interior painted. It’s the worst paint I’ve ever seen. I can never get a response to issues from anyone about issues that need handled for warranty or repairs…starting to get angry at this point.

Overall experience starting from visiting the model house, to handover was one smooth process. Pulte team was very helpful and made things easier. Thanks to the great team.

EXCELLENT SERVICE . HELPFUL AND KNOLEGBLE STAFF

Great customer service, outstanding attention to details, excellent support

The customer service after move not great with response in repairs.

very helpful and responsive to all question

I would never recommend Pulte to anyone I know. The options are not great and Pulte nickels and dimes you for everything. The closing date Pulte gives you also means absolutely nothing. Very poor experience.

We were very happy with the initial process of getting started and selecting our options and watching the house go up. I feel the builder was responsive during the building process and kept us well up to date on their progress. After moving in we have been somewhat disappointed in some of the quality of the work. The base paint seems very cheap and comes off the wall with water. So wiping a dirt smudge off the wall ended up with missing paint and just brushing against the wall leaves smeared “dirty” areas. We found dried caulking stuck to random cabinet surfaces around the kitchen, paint and stain splatters on the floor, railing and baseboards in multiple areas. I guess it was just timing as well because the sod laid for our yard in April was mostly dead when we moved in and they said it would fill in but over a month later we still have areas completely dead. This was a 6-7 month long process and we were feeling pretty good the whole time but right at the tail end it seemed like the quality of work was lacking in some areas, the paint in particular is really upsetting. With 4 kids I imagine that half my paint will be gone within a year just from wiping finger prints off the wall with a wet wash cloth. ... More

The wrong stove was installed and the salesperson is not responding to me.

Sales needs to spend more time with decisions

Very nice people, good experience.

The Team of individuals we worked with, Jamie, Alexandra and Ann-Mishoe went over and above to ensure that we were happy with everything!

I had three different build managers on my home and they all did a great job of communicating with me during the process.

Everyone one was friendly and helpful.

The homebuying experience wasn't bad as I expected it to be since we were buying a home durning the pandemic. The mortgage company was my least favorite team to work with.

Overall Shawn in sales and Chase project manager were awesome. I have zero complaints about them. I do believe my house was closed before it was actually ready. I believe that pressure came from above the Pulte employees I've dealt with. There were a lot of little incomplete about my home that didnt make sense but Shawn and mostly Chase made things right. Thank you Guys!

The joy of moving into our brand new "dream home" was short lived as we walked in to find pieces of insulation on the cooktop, dirty sinks and tub, dirty cabinets and windows. There was paint everywhere...on virtually every floor, outlet covers, towel bars, light sconces, etc. Caulking left a lot to be desired as well. Several doors rattle when closed and 1 door misses the strike plate entirely. The master bathroom plumbing backed up within the 1st couple of days (there was a spray paint cap in the drain line somewhere between the master bath and the clean-out). There were other issues as well such as gaps in molding and blue tape still stuck to issues that were never taken care of. Certainly, not a good first impression. Our punch list is over 170 items and still growing. Hopefully, all of the items will be taken care of and one day our "dream home" will truly be move-in ready. ... More

Our family loves our new home and am so happy that we are living in such a great home and community. The overall experience was great. If anything Pulte was very patient with us as we were having some delays with our lender and closing in time. The home is such a modern and amazing home with a great layout. Everything about our home is perfect with the exception of a few minor details. Seems like the floor boards are bit loose when you walk on them because it doesn't feel completely solid while walking on the wood floors. The stairs have nails coming out upwards and at times you will step on them and get poked by them. I wish there were a remedy for it but i was told that it was to keep the carpet on the actual steps. Lastly the sliding doors don't seem to lock smoothly. You sometimes have to shut them a certain way in order to have the door actually lock. Overall still a great home. ... More