Pulte Homes Reviews

Nice home and nice location.

Easy to work with…very helpful

The entire process was a positive one, the end result is our fabulous new home, its beautiful, fits our lifestyle, so comfortable & cozy! We are soo very happy here!

received constant updates on work progress. I like their online service follow up for any after home closing issues..

From start to finish, this was a great experiencing building our new home. The Pulte team was great and very attentive to all of our questions.

The entire Pulte team made this buying experience seamless. Always quick to answer any questions and/or concerns, giving me updates with the progress all the way to closing. The sales team was exceptional and very professional at all times. The builders were always available even after I moved in to help with any issues, giving me the 5 ***** treatment. For instance, my builder gave me all the serial numbers on all the appliances making signing up with each vendor's warranty easier to enroll. Because of my buying experience, the quality of the home and the location of Gregg Ranch to Marble Falls and Austin, I now know 6 friends building a home in Gregg Ranch. It is a great community that continues to grow with great people! :) ... More

None of Pulte sales or construction people knew when I would close. Offered my neighbor upgrades to compensate for delays but didn't offer me nothing. I was discriminated against. My home was vandalized after I signed. A day later notified Construction Manager Joed and sales Susan and NO took responsibility for the damages done to my home. They verbally/written told me the house was in there possession. So admittedly they knew they were at fault for damages they caused intentional. Pulte lacks in many areas from inspection of constructors workmanship to training employees sales and construction managers. I had to pay cash to the Construction Manager to clean up the vandalism. Joed yelled at me in front of my young child with the Warranty Manager and Construction Supervisor present like I did anything wrong but point out their negligence. Pulte has sloppy construction and contractors who do the minimum to get a house built than Im forced to work with one Warranty person to correct several issues with all different contractor who may not be well educated in correcting problems in one visit. For example my thermostat is not working properly and it takes 5 times for anyone to correct the issue by replacing a faulty thermostat. When asked to speak to a supervisor no one ever calls back but Im sure they all get paid for not responding. Pulte is definitely not worth wasting time and money in! ... More

All their staff we dealt with are professional If they said they would do it they delivered on their promise

Great builder but performing extra checks once things are complete could be an area for improvement.

We love our home & the actual building process was great. We had a great sales rep & field manager that were professional, informed, and super helpful throughout. Now that we've been in our home a little over a month, we've reported minor things that need fixed on several occasions and haven't been able to get much of a response. We notified our field manager, customer care coordinator, filed claims online and have still not gotten anything resolved & barely a response back. I know the market is crazy right now & tons of homes are being built so they're very busy, but I'm honestly shocked and a bit hurt by the blatant disregard. At this point, I'd say that overall Pulte is great up until closing. Once they have your money & everything's signed, it seems like they no longer care about how they treat you. I have no regrets about anything, am just a little disappointed. I expected more.. ... More

Sales team was very kind and helpful.

Through every step of the process, from the initial sales process through financial, building and closing we had the best customer experience we have ever had with a builder. The level of care and customer service was absolutely excellent. Even after the closing, we have experience the absolute best in customer care.

So far, quality of home is better than previous home from lower cost builder. However construction process was a nightmare.

Reliable, truthfulness, informative. no pains on material purchasing, delivered expected product. Outstanding from beginning to closure process.

EVERYTHING IS TOP NOTCH...BUT THE SOD COMPANY THEY USE ,,I REALLY DO NOT LIKE...ITS JUST OK,,THATS MY ONLY HANG UP...

Great build and quality materials! Worth every penny.

Good Pulte Mortgage services from the builder!

Some issues. Several times we were given financial numbers that were not accurate. Estimated monthly Mortgage numbers were misrepresented (low balled) and our $160 HOA fees became $190 in less than a monthl (with no notification). It has been almost a month and several of our issues with the house’s construction still remain outstanding. Proffered repair timelines have not been met and we are still uncertain as to operating policies that govern the community. Almost get the sense that Pulte is rushing to sell their few remaining houses and become move on. Out house is beautiful and the community offers a nice environment however we are experiencing some regrets with respect to our home buying experience. Sales people were nice but not totally transparent, Building supervisor (Ryan) and warranty rep (Bruce) are nice bur a little overwhelmed. Thanks for the opportunity to provide my thoughts, ... More

I recommend this beautiful community

Final works with quality assurance need more improvement.

Scott was great, updating me on a weekly basis. After the closing, he took care off some issues that I found after moving.

haven't moved in yet. everything looks fine by far.

Two months living in our new home and it still feels like we just moved in type of excitement. We love the location, it’s 10min to Antioch Bart where I commute to work. Fast food, gas station, and grocery stores one block away. We chose this builder since it’s walking distance to my kids school. Many parks for my kids to choose from and nice neighbors so far. Any minor issues at home the warranty manager and his team easily fixes it.

How well they took care of all our issues

The entire building process was easy and clear, the customer service and responsiveness, in time delivery stood at the top level compared to other builders in the community. If there are any negatives they solved pretty fast. More over they built the home in the given time frame with out any delays.