Pulte Homes Reviews

Maintenence with Matt is the great thing with PULTE.

The cleaning before I moved in was pretty bad. The overall attention to detail was poor. And this was after two pre closing walkthroughs. However these are things that are easily fixable. Other than that they have been responsive to try to help fix the issues.

Had a great experience all the way until we made our 30 day list of fixes and only one item has been addressed from our list. It’s been very frustrating

You need to rethink your process to assign labor to some tasks. IF you offer a house with a special door for example, it cannot be the same labor as it is usually assigned. It needs to have specialized professionals to avoid replace the door , costing money and also causing unnecessary headache for everyone.

The wood used looks very cheap The quality of materials should have been better

Understand normal new home shortfalls, but the workmanship was a bit sloppier than we expected from a large, reputable public company like Pulte.

I would say a great professionalism for the Project Manager Jack, but my back yard work is of very poor quality, it was mentioned in the home inspection report to fix some things which are still left pending. When reached out to the builder it says it will be fixed by the developer but don't know when that is one of the burning issue for me

Sales office was good. Pulte Mortgage, was not.

Not impressed with having to follow up on issues identified during closing 7 weeks ago . Still chasing work to be completed.

I followed the whole house construction, the framing was done using a lot of cracked timber. Tiles have been installed directly on the slab concreate without any membrane and indeed some one is already cracking. I have had roofing problems with a leaking which has been fixed. So in general I’m not happy with the build quality

Since moving into our house, we have had quite a few issues (broken furnace, plumbing not working, creaky floors) as well as realizing that there were some poor design choices or just cheapness (cabinet doors that need bumpers because they bang into walls and other cabinets, odd placement of countless light switches, master bath door opens in front of shower, frames only on 3 out of 6 mirrors, counter overhangs not quite enough for comfortable seating, floor tiles and vinyl not running the way any of us would have expected, furnace lines running directly in the center of the master bedroom wall and not protected by anything other than drywall). Eventually I think we will be happy with the house ... hopefully the issues that we have been experiencing will all be taken care of, and hopefully this is just a bad start and we won't continue to have problems. ... More

We wanted the house in the brochure but it seems that - house may not exist -

Overall the experience was very stressful and not very exciting. Lots of problems from the beginning all the way through the closing and still dealing with isssues almost 2 months after closing. The contractors that Pulte uses leave a lot to be desired. Don't think I would ever build a new home again. Not a good experience.

5 month delay, followed by many construction issues once we moved in. If you look closely, there are a lot of small details that have not been correctly taken care of in the house. It is a hassle to call Pulte/Warranty department/etc, as it should've never happened in the first place. My AC/Heating unit had missing parts, and took multiple calls and visits to fix--I wish pulte checked the quality of their products before pushing their customers to sign off on it. I also have a couple of lopsided doorframes. Some are rather obvious, but some not too noticeable. This could've been easily prevented, but it seems pulte is rushing through the building process and not paying enough attention to detail. ... More

I love my new home. Once we signed the papers to close the contractors were not responsive to issues. We are almost 60 days into owning the home and are waiting for our 30 day walk through. Other than that, the house is great!

We keep being told that work will be done and then nothing . . . No one reaches back out to us like they say they are, to actually get the work done. It’s been a bit disappointing.

Had two mayor issues within the 1st month. 1. Howling through the windows. If there is any wind outside, you hear a howling sound coming from the windows. Improper installation or manufacturing problems. Unknown. But windows will probably need to be replaced which is a mayor inconvenience. 2. AC has not worked properly since I moved in about month and half ago. AC tech's have been by the house twice and problem still present. Did not expect mayor issues like this from a new house. Maybe minor issues yes but not like this. Somewhat disappointed.

Be thoroughly aware during inspection. Ask questions and don’t be pressured to buy.

We love the home we chose. But there are and. Have been several small issues and lack of attention to detail in the construction of our home.

Need to improve repressiveness on issues that are still outstanding from the final walk thru. They were marked but never were completed our fixed.

I discovered a couple of issues in the construction and service. The Pulte provided a decent quality of service until the closing date. After signing on all the required paper, my request or inquiry email is not well responded. Follow-up appointments extremely hard to schedule. Pulte mortgage didn't do their job thoroughly, failing to pay to insurance company. No show for follow-up service, etc.

Project manager tried very hard to stay on top of crews, but fell short in drywall and paint. Drywall was not installed properly and we tried to hang a ceiling fan only to have 5 nails pop out in the ceiling. Down the hallway you could see the drywall bow and swerve in and out. Paint in carpet, across tiles and in the grout; which was never sealed, not even in the wet rooms.

The kitchen is great. Everything else is good but not as good quality as we were expecting with what we paid for it. It looks very nice at first glance, but once you move in you notice so many details that were missed (like bathroom counters half an inch away from the wall on one side, etc.). In the building process, a lot of nice and assuring words were said that did not necessarily always happen in the end.

Could be better all around.

They charged me more, delivering a different finish than the one I requested. We had choosen U2 model, but they sold (and charged us) another model. We spent about US$7,000 more. I asked for money back, but had no answer till now.