Pulte Homes Reviews

I suggest being very involved in building process from start to finish. If you're not, the completed product will be less than satisfactory. As for the mortgage company, proceed with caution.

Try and avoid moving in while construction is ongoing. Home incomplete at closing. Garage unfinished. No driveway. No yard.

Average

Craftsmanship is a lost art. From concrete issues to drywall there are plenty of ways that the quality could have been better

Construction manager is always busy and he is not responsible. He never keeps his words.

Don't pay for upgrades not worth the value.

This builder requires the homebuyer to use only the contractors and subcontractors originally engaged in the construction of the house. After closing, as the homeowner, if I wish to have ceiling fans or wired security cameras installed, I am obligated to use the same electrical service company employed by the builder. If I choose to use another licensed electrical company, my electrical warranty will be voided. This restriction should have been disclosed upfront, as it directly impacts a buyer’s ability to make an informed decision about proceeding with the purchase under such limitations. While I understand the builder’s need to hold contractors accountable, I believe that work performed by any licensed electrical company—provided it complies with the current NEC, NFPA, and local codes—should be recognized without jeopardizing the warranty. Furthermore, I have received a quote that I find excessive: • Installation of seven ceiling fans throughout the house — $1,115.00 • Prewiring and installation of two customer-supplied flood lights — $688.00 I respectfully submit that these restrictions and costs raise significant concerns regarding fairness, transparency, and homeowner choice. ... More

Pulte could have a better construction manager who has higher standards regarding workmanship of the house. They tried to squeeze everything in the last week of closing.

The quality of workmanship leaves a lot to be desired. Further, for a brand new home, the place was very dirty upon move-in. Lacking an attention to detail for sure. We have daylight showing beneath main doors to the outside and between the siding slats in the attic. This can't be energy efficient as advertised.

I believe what we got is a spec home, sold as is built as someone dropped. We faced number of challenges since we moved in and customer service personnel seem to be more of a co-ordinator rather than owning up to service the needs. Issues identified on hardwood flooring was coordinated with manufacturer who apparently said they don't cover the issues reported although it was acknowledged as an issue. An AC sensor along with thermostat that was supposed to be installed was never done, so the cool/heat is inconsistent. AC service company visited thrice to fix basement issues correcting issues caused by previous service person settings. And other issues reported were addressed with delays. For a such price and supposedely a premium offering, I was hoping Pulte would do its best (this is my second Pulte home). I strongly feel like many of those specifications were dropped since the original buyer dropped and hence we are the mercy of now relying on this service model to report, fix each and every single thing. I am not sure how to escalate or report this to Pulte management team.. ... More

The sales agents in the community were very helpful. I feel as if the quality of the townhome and the value is well below the experience I had in 540 Townes (Apex) in 2018. I really like the location and floor plan. The overall experience was not the building manager's doing as I felt he tried his very best to do what he could do getting called in to complete the project right before my closing. The walls need significant repair and the noise level that can be heard from neighbors is very disappointing. It has much more of an apartment feel than a half million dollar townhome.

Our experience with Pulte has been mixed. While the design and community are appealing, we’ve run into several issues that have made our first months as homeowners more stressful than expected. Communication around landscaping was especially frustrating—no clear plan was ever provided, and our feedback was not incorporated. Additionally, the mortgage rates offered through Pulte’s preferred lender were significantly higher than current market rates, which created unnecessary financial pressure. We’ve also had several construction-related problems, including a plumbing failure that required us to escalate concerns in writing, a roof leak that caused damage to our bathroom, and ongoing gate access issues in the community. These are not the types of problems you expect to deal with in a brand-new home. On a positive note, the warranty process has been solid so far. Most of our issues have been addressed or are in the process of being repaired through warranty claims, and communication from the onsite team has been timely and professional. It’s reassuring to know the problems are fixable, even if there have been more of them than we anticipated. Overall, while the warranty support has been good, the number of early issues has made the new-home experience less smooth than we had hoped. We’re hopeful Pulte will improve quality control and communication for future homeowners. ... More

This is my first and last new build as this house is now my "forever" home. I am still waiting for many issues to be resolved. Most of it could have been avoided if the subcontractors cared about workmanship and quality. Too much of a rush to just get it done no matter if the outcome was obviously sloppy or neglected. Not allowed enough time to really inspect the house before closing. The construction manager trying to get issues addressed on the actual closing day! The newly assigned warranty manager is a positive as he took the time to listen and spend time going over all the remaining issues that need to be resolved. ... More

I'm talking about my house. The quality of the material is standard or less than standard. After just 2 weeks of moving into the house, the kitchen windows were loose and couldn’t be closed. The roof between the stairs and the living room / kitchen is too low to the extent that the furniture company could not carry the standard size sofa into the living room and I had to return it and buy Love seat instead. Stranger people park directly Infront of your home because it's considered public parking and most of the time you end up parking far from you home because other people are parking directly Infront of your home and (they call it public parking). I cannot open the window because stranger people parking directly Infront of my home and they sit in the car waiting for their friends or family members to come (and they call it Public Parking". I complaint to the office but unfortunately, they said that they can't do anything because it's PUBLIC PARKING. Parking directly Infront of other people's houses considered public parking!!!! there is no visitor parking. The area needs more lights to be safe. The entrance to the community is very narrow and unsafe, the road to leave the community is unsafe too because it's very narrow and there is a fire stand where you exit the community, the way is located is very unsafe to the drivers. In general, driving in and out of the community is uncomfortable/ unsafe for its narrow. I hope you take my concerns seriously and fix all the issues because I like our community to be the best. Thank you ... More

check the workmanship thoroughly before closing

Don't just sign the contract and take things for granted until the pre-closing walk-thru. We visited the site on a regular basis and asked our construction manager a ton of questions about things that did not look right even to our untrained eye. Fortunately, he was diligent and responsive and did his best to set things right, in spite of being overworked with 14 houses under construction to supervised at the same time. Initial workmanship on framing, drywall and trim finish were below par. Be sure to engage your own building inspector. We paid for independent inspections for both pre-drywall and pre-closing stages and it was well worth the expense as it uncovered a number of major and minor deficiencies in overall build quality. The builder's internal quality control is superficial and inadequate in our opinion. ... More

This home was ‘technically’ finished for closing after 6-8 months. However, multiple work issues remained unfinished after closing. Pulte states they inspect contractor work throughout the build process, but that was not the case. Most neighbors, like myself, had to contact Pulte multiple times after closing regarding pending work. It wasn’t until 2 months after closing that all my contractor issues were completed. Quality of work is questionable. I do not believe Pulte monitored or inspected all contractor work before signing off on progress. I recommend any future buyers inspect their homes DURING the build process. ... More

We have not had a great experience this time around. It’s our second pulte home. So many problems and very difficult to get things fixed in a timely fashion. Our last Pulte home was better quality. This time it feels slapped together.

After living in a house built in the Fulti House for 12 years, I moved to this house, and the materials are messy and the finishing is too messy. Because I am not an expert, there are a lot of problems that I have not found during inspection. This is an expensive house in Las Vegas, but there are many problems, perhaps because it was built in a hurry.

Important qualifier, this is my second time building a home. The first was with another builder for about half the price and slightly smaller home a few years ago. That experience was superior and may have skewed my perspective a bit. My partner was a first time builder, and found the process stressful and was not confident as we moved through. Starting at the beginning, we built the same home as the model. The model was built with a 3 car garage, which was a high want for us. When Pulte laid out the plots, they did not have any large enough for a 3 car garage. Rough start. After that, it felt a bit rushed and seemed like many things did not show up during the selection process, this led us to making a few changes after the fact. FYI they seem to be very resistant to anything outside of their standards. That said, after a bunch of back and forth, we did get what we wanted thanks to pushes from our sales guy and construction manager, who we were pushing. During the construction process, the first phase (foundation and pre-drywall) went pretty seamless. They even did get our last minute changes in there. Credit where due. The second phase is where this thing seemed to get more troublesome. The contractors they use seem not to have much attention to detail and stretch things to the last minute. There was always junk sitting around like bottles and stuff, which happened a little in the first phase too. It wasn't completely ridiculous or disgusting, but again compared to my first build, was noticeable. The attention to detail comes to play with things like drywall cut outs and painting. The construction manager had a ton of patching and painting because of the carelessness of the contractors. It felt like if we weren't there everyday, something would be missed. Ex, they installed our niches in our shower wrong, but I caught it on a visit and they correct. I caught a few significant issues in the basement, mold and water. The end felt very rushed, and even when we moved in, the house still needed a few things done and cleaned, which they did do. This seemed normal to them, but my last build was basically complete a week or two before I closed. We did not expect to move into a house that was not totally done. There is still a smell to this day in one area that will not seem to go away. At the end of the day, we expected a high quality, reputable builder and do not feel that way. At the end of the day, will we build with them again? No. ... More

Once we moved in, some issues were noticed to include a a clean out with standing water in it and a smell in the house that we cannot figure out where it’s coming from. Have submitted a couple post closing work orders on things and it took much longer than expected to have one resolved, while I’m still waiting on the other to be resolved. Speaking with many of our neighbors they have all had similar issues. For the prices that we paid for the house, you’d think/hope that they would get resolved much sooner or more responsive. I understand we aren’t the only house with issues that need addressed, but the turn around time on the work orders hasn’t been what I would hope it would be/assume for the purchase price of the house. To me, pulte is very much a quantity over quality builder. ... More

The final walk-through should truly be just that — final, with all work completed and quality standards met. Unfortunately, that was not my experience, and the home delivered falls far short of what Pulte markets as “luxury.” • Furnace Issue: The furnace was running 24/7 at move-in. As instructed, I called Dan, but he never returned my call. I had to contact Sierra Air directly, who fixed it on Friday. This was a significant issue that should have been identified and corrected before closing. • Framing Problem: While installing a TV mount in the bedroom, I discovered the studs were spaced beyond the standard 16”. For a home marketed as “luxury,” this is unacceptable corner-cutting and well below construction standards. • Granite Countertops: The seams in the granite countertops are extremely poor. In a properly finished home, I should not even be able to tell where the seams are — yet they are glaringly visible and unacceptable. • Paint Overspray: There is paint overspray on multiple switches, showing lack of care during finishing. • Unfinished Cracks/Paint Issues: Several cracks and paint deficiencies noted previously were never completed before closing. • Sales Advice: When I informed my salesperson that I was arranging my own inspection, I was told it was “a little late in the game.” This is bad advice and discourages a fair process. I made sure to document this with my realtor. Pulte promotes itself as a builder of quality and luxury homes, yet what I’ve experienced is cutting corners and workmanship that doesn’t reflect that standard. I expected a finished, high-quality home at closing — not ongoing problems, rushed finishes, and visible shortcuts. it’s about delivering the quality product that Pulte advertises and stands behind. ... More

Buying experience did not live up to any of our expectations.

The home itself is a lovely layout and thoughtful floor plan but many of the design details were missing. For the price we paid I would’ve expected our home to come with towel racks in the bathrooms, higher quality paint on the walls, cabinets that stop at 90 degrees to avoid banging against appliances and cleaner finishes in the details. We also had several things go wrong immediately after closing. The flood light over the garage went out due to an electrical problem, two bulbs in the home died, half of the sod did not take, the bedroom door stuck due to not being level and the sprinklers were broken. Nick, our second construction manager was very help and responsive but our sales associate and first construction manager were slow to respond. The price for the lot was too high and when our house was appraised the month after closing the value came in $100K lower indicating it’s not worth what we paid. ... More

I like the neighborhood and the neighbors, but the home value is only about average.