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Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15642 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars overall

15642 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Pulte Homes - Very professional in all areaOf of the process

  • Jimmy S.
  • Verified HomeBuyer
  • May 26, 2021
  • Saint Cloud, FL

Very professional in all area Of of the process

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quality of the build.

  • Charles C.
  • Verified HomeBuyer
  • May 26, 2021
  • Wesley Chapel, FL

The follow up from the customer care team post build needs work. Parts of the preclose inspection were rushed and not completed by Pulte. Still dealing with some impactful issues and contractors who randomly show up to fix things. The idea of an appt seams unknown to them, (Pulte) Give us a date and time. Then do you job. They have much to learn in that workflow

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 3

Communication

  • Steven T.
  • Verified HomeBuyer
  • May 26, 2021
  • Katy, TX

Pulte was very communicative throughout the whole process. From sales to construction to closing. Very pleased with the final product of my home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Inconsistency and lack of information.

  • Bryan D.
  • Verified HomeBuyer
  • May 26, 2021
  • La Grange, KY

Cheap materials. Cheapest paint money can buy. Will have to repaint right away. Messy workmanship. Closed in April and 2 months later they still haven’t put our grass and sod in. Several homes here have waited 6 months for their grass& sod. Pulte’s answer to this is: we don’t know... meanwhile our mud has washed down driveways and stained them and sidewalks. Yards are washing out. Poor!

Pulte Homes responded:
We are so disappointed that you have had a negative experience getting items addressed in your new home. We would like to make leadership aware of this situation and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

mostly positive experience, great customer service

  • Anonymous
  • Verified HomeBuyer
  • May 26, 2021
  • Johns Island, SC

Building with Pulte homes was a positive experience. From the initial consultation, through the design appointment and the build process. There were some issues at move in, but our build manager Don took care of all of them in a very efficient manner. He was fantastic. With any new home, nothing will be perfect. There was paint splatter on places it should not have been, minor imperfections in installation pieces, and so on. I am overall happy with the experience and have already referred multiple family members who are buying in the oakfield community!

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Pulte Homes - From start to finish it was a great experience focused on our

  • John D.
  • Verified HomeBuyer
  • May 26, 2021
  • Myrtle Beach, SC

From start to finish it was a great experience focused on our needs and delivering a quality product!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quality and value

  • Lynn H.
  • Verified HomeBuyer
  • May 26, 2021
  • Fort Myers, FL

Purchasing a new home through Pulte was a very rewarding experience. The sales office was always available and willing to answer any questions we had. Our experience with the design center was extremely helpful and they provided options for our home that were not only affordable but also of high quality. Construction time went slightly faster than we expected and Pulte mortgage and Title company seamlessly processed our loan so we could close on schedule. We love our new home by Pulte and the community it was built in!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - A complete lack of quality control

  • Anonymous
  • Verified HomeBuyer
  • May 26, 2021
  • NEW BRAUNFELS, TX

A complete lack of quality control

Total Score 4


Quality 1

Trustworthiness 2

Responsiveness 3

Pulte Homes - Steve and Alex were great.

  • John D.
  • Verified HomeBuyer
  • May 26, 2021
  • Katy, TX

Steve and Alex were great. Kept us informed thru entire process. Blake at Pulte insurance was very helpful and the mortgage process was very easy. I would definitely recommend Pulte. We love our new house!!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Ryan did an outstanding job, taking leadership when our salesperson

  • Kimberly H.
  • Verified HomeBuyer
  • May 26, 2021
  • St Augustine, FL

Ryan did an outstanding job, taking leadership when our salesperson was relocated 3 months before we closed. He responded to our needs promptly and to our satisfaction.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Great Builder - Poor Mortgage and Title Company

  • Anonymous
  • Verified HomeBuyer
  • May 26, 2021
  • Riverview, FL

I would highly recommend Pulte Builders in the Brandon, FL area, but I would strongly caution against using Pulte Mortgage or other entities within Pulte Group.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Pulte Homes - It was a positive experience!

  • Audra M.
  • Verified HomeBuyer
  • May 26, 2021
  • Fort Mill, SC

It was a positive experience!

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 4

You can really feel the quality of the home construction.

  • David J.
  • Verified HomeBuyer
  • May 26, 2021
  • Johns Island, SC

The best value and quality built homes in this area. I highly recommend Pulte over all others.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Please buy your home from pulte great builder

  • Tom B.
  • Verified HomeBuyer
  • May 26, 2021
  • South Lyon, MI

Please buy your home from pulte great builder

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 3

Pulte Homes - Take your time choice you additional items not included.

  • Zuleida F.
  • Verified HomeBuyer
  • May 25, 2021
  • ALVA, FL

Take your time choice you additional items not included.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Pulte Homes - Pulte was conscientious and assisted us in every step of the

  • Jerry W.
  • Verified HomeBuyer
  • May 25, 2021
  • Herndon, VA

Pulte was conscientious and assisted us in every step of the process, from construction through closing. The few minor issues we spotted during the walk-through were dealt with quickly. We're very happy with all Pulte did.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Everything went smooth from start to finish for us!

  • Kevin M.
  • Verified HomeBuyer
  • May 25, 2021
  • Buckeye, AZ

Everything went smooth from start to finish for us!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - This builder definitely surpassed my expectations from beginning

  • Josue G.
  • Verified HomeBuyer
  • May 25, 2021
  • Riverview, FL

This builder definitely surpassed my expectations from beginning to the end. Trenton(sales rep) and Frank(property manager) were just wonderful. If I had any issues or questions, they were swift with responding and getting me the answer. Now the part that definitely helped with this rating is that you literally can do everything with Pulte, up to even the title company and insurance agency. They have their own, so everything is passed on all behind the scene.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Completion Delay

  • William A.
  • Verified HomeBuyer
  • May 25, 2021
  • Clarkston, MI

It was frustrating and disheartening to watch, after we had moved in, several homes in the neighborhood be completed, with driveways installed, while we waited. It is apparent to us that Pulte only cared about getting us Closed; after that we were put to the back of line.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 2

Pulte Homes - The sales team and building team were fantastic.

  • Anonymous
  • Verified HomeBuyer
  • May 25, 2021
  • Hutto, TX

The sales team and building team were fantastic.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - We have had a great experience with Pulte homes and are so happy

  • Heidi W.
  • Verified HomeBuyer
  • May 25, 2021
  • Myrtle Beach, SC

We have had a great experience with Pulte homes and are so happy with our new home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Plenty of dissointed with quality

  • Joseph S.
  • Verified HomeBuyer
  • May 25, 2021
  • Clarkston, MI

Been here nearly 3 months, thought our new house would be completed to our satisfaction, still waiting like many of our neighbors

Pulte Homes responded:
We are so sorry to hear that you are still waiting on repairs in your new home. We would like to help and ask that you please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 3

Responsiveness 1

The delivery dates were well respected

  • Alberto H.
  • Verified HomeBuyer
  • May 24, 2021
  • Hollywood, FL

The buying of our house was smooth and I want to state thet we were consistently backed up in our eventual concerns.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 2

Constant Contact on home progress

  • Cyrus N.
  • Verified HomeBuyer
  • May 24, 2021
  • Naples, FL

Overall home is wonderful. Where they fall short - is the attention to detail due to the number of homes they build. For EG: Our home - has uneven floors, misaligned cabinet, cleaning of the home when handover was poor (windows, floors etc), Trees leaning outside and much much more

Pulte Homes responded:
While we are glad to hear that you are pleased with your home overall, we are concerned that there are so many issues popping up. We would like to make leadership aware of these items and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 4

Pulte Homes - The workmanship was poor.

  • Amin D.
  • Verified HomeBuyer
  • May 23, 2021
  • Ann Arbor, MI

The workmanship was poor. The painting is awful (Walls, doors, rails.. everything) - Half of the doors are misaligned - water leaking from the shower (what we did mention before moving-in but they didn't care) - The gutter broke just in a month and downspout missing The field manager promised to have the issues fixed but never did so! They cut corners as much as possible. I regret buying this house, wish I had shopped with a different builder. They show you the model house but the quality of what they build for you is poor. Very disappointed .....

Pulte Homes responded:
We are so sorry to hear that you are disappointed and regret purchasing your new home. We would like to address these concerns and make sure leadership is aware of this situation. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

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