Pulte Homes Reviews

We are happy with our home.

I have heard from realtor's that Pulte Homes are one of the only new home builders to trust. They appear to be correct because the quality of the home is exceptional. I just wish they would use better quality outlets, door handles, etc. They seem to cheap out on these small items to save a few bucks. Other than that we are satisfied.

Field Manager has a problem with keeping appointments he made for warranty maintenance. Defective blinds STILL have not been fully corrected, Exhaust fan in bathroom replaced-upstairs bathroom exhaust starting to go out. Bathtub faucet needs to be replaced,, going on 60 days and nothing. Finish/surface of concrete driveway and walk way is flawed. Brown stains & dark spots. Advised RDU Warranty was told it was not their problem.

From the sales consultant (Mike Egan) to our construction manager (Oscar Escobar) we felt like we were treated like VIPS! We’ve since learned by talking to neighbors that they treat EVERYONE THIS WAY! Both were complete professionals and advised when we had design/ choice questions. They’re both experts in their respective fields and are the best of the best. The DREAM TEAM!

quality wise there is lot to improvise for the price of the home or you can ask 10-15% more of the price so that customer gets quality product.

Great salesman and sales experience. Not so great response on issues.

Home is well-built, fairly priced and the client experience has been great. Pulte is a well-oiled machine offering beautiful homes, great financing incentives and great service.

Overall had good experience with sales and construction process

Nice home. We like it. Very responsive too

Sean/Mike S were exceptional in overall responsiveness and service

There is no consistency in the quality of workmanship in the contractors that are hired in each of the homes built.

Buying a Pulte home is a process that does not end at closing.

Dont use there closing people

Overall the house is decent but for the price they charge, the quality is just not there. Numerous issues that builder tried to explain away. Also, builders response time is horrible still waiting on items to be fixed from two months ago.

Pulte Homeservices are great, I mean the quality of the home are excellent and if you are lucky enough you will be working with Joe, he is the best part of the whole entire house experience. He was there when we need him and answered any questions about any concerns that we might have, he really made our experience easier and worthy!!! If I had to build another home I wish that we had the same luck of working with someone like him, someone that makes every effort to make sure that we were satisfied and happy!!! Thanks Joe!!!

Nick is the project manager. He is amazing. The experience has been great despite come construction challenges. Those challenges are made up by open conversations and honesty.

Overall positive experience and responsive personnel from start to finish.

Siding and window boards falling off outside, cracks and tape coming off walls, left over gobs of plaster on stair lights, cracks on stair moldings, appliences all off balance, broken or bent, window moldings out of place, cheap caulking shrinking and cracking, shelf pins missing on cabinet shelves, no sink sprayer or stopper/strainer, gaps in kitchen floor, dirt and rocks all over parking lot, missing weather seal on entrance door, gutter water guides flying all over the place, landscaping full of weeds and unmaintained and I'm sure there is more I can't think of right now.

Closing was slow process, everything else has been great

Everyone made our first home buying experience easy and memorable. We love our new house. Thank you!

So many thing wrong with the house that still need to be fixed. Original it was the cut line of the toilet drain that forced the ceiling wall and floors to be replaced twice. Front porch with foot prints in the cement. A driveway that won’t be done until summer and yard to follow after that. Broken dates as to fixing these issues. Poor communication as to resolving these issues

Don’t fall prey their pre closing experience. They literally don’t care once closing is over. We closed the house without the driveway and landscaping and it’s been more 2 months and we still don’t have driveway and landscaping . I have sent multiple emails to PM but all I heard is an excuse that it’s delay due to weather conditions. They did driveway and landscaping for all the new house closed after us and pouring basement concrete for the new construction which is far from closing . The weather rule don’t apply to them. It’s unfair and disparate treatment . I never expected big builder like Pulte will do this. Please make sure you follow through your promise and deliver what you committed . Otherwise , people will lose trust on big builder like Pulte. ... More

Anyone considering building with Pulte needs to know right away, that the craftsmanship, and attention to detail are not at all what you would expect from a new built house. Paint, trim, fixtures, and cabinets are thrown together with no real care or precision and some details are not finished. At first, the construction manager(s) are responsive and assuring that everything will be taken care of, but often disappear and become disinterested in the latter stages of the build. Soon after move in day, we realized that we had essentially moved into a house that was built with the same care/materials as a decent apartment. Also, currently it is May 12th (Closed in early March), and roughly 9 houses on our street alone are without sod, and no timetable as to when they may get it. Summers can be brutal on sod, and I doubt anything will be done if it does not survive a hot summer. I have this suspicion because our concrete was laid the day before a major winter storm and was covered with tarps and boards. Now it is permanently discoloured and has patterns etched into it showing where the boards were laid and where ice collected on top of the tarps, and we were told there was nothing that could be done about it. The online ticketing portal is a good way to address some of the issues and the contractors usually reach out in a reasonable amount of time, but that it hardly enough to overcome the poor workmanship and cheap materials that the initial build was performed with. The only reason this is not a 1 star review is because we love our Linwood floor plan, and major problems that have arisen (some things are expected to happen with ANY new build) have been resolved in a reasonable amount of time. ADVICE: If there are things you would like for your Field Manager to assist with in the initial weeks of your closing, be sure to not complete their review until these items are resolved. Once their review is completed there is no incentive for them to assist. ... More

Pulte is an overall excellent builder which is why we’ve built twice with them. This home we built recently dipped slightly in the quality and workmanship and I believe it was due to the real estate industry in general being so overwhelmed. The contractors seemed rushed and in some cases appeared to not be a thorough. Several items on back order that we are still waiting on we’ll after we closed. This would not deter us from building with pulte again as their overall process and quality is excellent.

So far no complaint about our new home