Pulte Homes Reviews

Not very responsive to issues.

The home is aesthetically pleasing - just as in pictures of the models. However, the quality of finish leaves much to be desired. There is a time-frame in which the new homeowner is allowed to "point out" issues that need attention. The Pulte representatives are accessible through appointments and do inspect and view homeowners' issues, but also note that they "can't keep an eye on every contractor during the building process". "Repair" contractors are sent out to make corrections, hopefully to the homeowner's satisfaction, which should have been completed before closing. We hope to be satisfied that the lackluster finish does not attest to the integrity of the structure. ... More

Things were not smooth since start and then issues with construction, delay in the closing and now going through the issues that I'm seeing in the house that were noted at the time of closing and here after 2 month still not fully taken care. And seeing the how much least bother the Pulte group is in resolving these issues. I would recommend to buy some older house instead.

Love our home now that’s it’s done but it was a long time coming that required a lot of oversight which was very frustrating at times.

If what you are looking for is quality work with a builder who is proactive in satisfactorily remedying workmanship issues then this isn't the builder for you. The home overall is in good condition however the subcontractors used by the builder were primarily people who could fog a mirror not specializing in their specific craft and the quality of the work speaks for itself. The builder's idea of remedying the workmanship is far from what you would expect for a new home or from a builder of this magnitude. In fact, I would be embarrassed to resale my home with some of the work that was done to it. Thankfully we plan to be here for a few years so I can have the work redone. But yet again, this shouldn't be the case when purchasing a new home. I can't stress enough to be sure to hire your own home inspector through all the phases of your build. I can't imagine what they would've done or not done structurally now knowing what they did and didn't do cosmetically. ... More

I had a bad experience around closing time as there seemed like there was no coordination or communication between the involved stakeholders. Closing got delayed and since i was moving from out of state that made my experience even worse overall.

The sales team and field managers are client/owner focused throughout the process.

Mediocre quality and follow through from construction team! Pulte should do a better job upfront instead of sending subcontractors to constantly correct their mistakes.

We love our home & the actual building process was great. We had a great sales rep & field manager that were professional, informed, and super helpful throughout. Now that we've been in our home a little over a month, we've reported minor things that need fixed on several occasions and haven't been able to get much of a response. We notified our field manager, customer care coordinator, filed claims online and have still not gotten anything resolved & barely a response back. I know the market is crazy right now & tons of homes are being built so they're very busy, but I'm honestly shocked and a bit hurt by the blatant disregard. At this point, I'd say that overall Pulte is great up until closing. Once they have your money & everything's signed, it seems like they no longer care about how they treat you. I have no regrets about anything, am just a little disappointed. I expected more.. ... More

So far, quality of home is better than previous home from lower cost builder. However construction process was a nightmare.

Final works with quality assurance need more improvement.

Nice having a brand new home however, quality is not great. Unmatched paint issues, service issues, carelessness.

Contacting the office and emailing the person and not getting reply. On a almost 3 weeks long issue

Builders lack of interest or responsiveness to resolving issues after home is handed over materials used in home thats are cheap quality for high price paid such as wall paint etc .

We chose pulte because of their reputation, But not very happy with the quality of the house.

Quality hard to maintain. 3 project managers. Punch work slow after closing.

Mixed bag of individuals throughout the process. Some parts went well: our construction site manager is responsive and cares about her work. Sales is typical: brash, not super helpful in reviewing *all* details, very “hands tied” approach. It felt more like a transaction than any partnership. TBD on exterior work and warranties. Talk a good game but I am a bit hesitant to believe it given neighborhood chatter. Do research and be VERY vocal at all stages for your home; it’s not worth it to have surprises come up due to Pulte’s lack of transparency (despite all the workbook binders they provide). ... More

The build was good but after closing sucks

It's been two months without any seed in the backyard or sod in the front. We were promised this would happen a few weeks after closing. If we had known, we would not have moved in our dog. It's been a disaster with the dirt and mud.

would like to make sure that buyers check everything when they do their walkthrough to be sure builder is aware of any repairs that need to be taken care of.

I have reported several major problems since I moved-in in early march2021. Up to now, the shower room still not usable due to very low water pressure, the water leaking problem on all sinks still has no one to fix. No updated at all about the estimate fixing time. Most of the windows are still very dirty outside which is I don't know how to clean, or if it is my responsibility to clean them all by myself.

It was my first buying experience and things seemed great. I didn't know any better. First I would say that the choices for selections was limited and anything outside of the dull plain choices was very expensive. I am a colorful person and the wall choices for paint was 3 or 4 versions of the same color. If I wanted something else it was ridiculously expensive. $950 for under cabinet lighting is absurd. While going through the building process or project manager kept saying after closing if you have any issues let me know and they will be taken care of. After closing he doesn't respond to texts. I had a dented vent hood. Supposedly it was ordered but that was over a month ago and no communication. There were other issues/questions and still no response. While it was nice there was landscaping done it was nothing that I would have chosen. A choice of A or B on plants would be nice. I had to give away all of it. What a waste of time and money. ... More

I love my home, HATE my back yard. It is the worse job of laying sod I have ever seen. The sod was half dead when it was layed and already infested with dollar week. The grading seems to be off b/c every time it rains more soil washes out from under the sod causing ruts to form that you can't see but you can practically twist an ankel in if not careful.

The process seemed great, many promises were made... On the walk through day, nothing was on and we were assured all the touchups would be finished... Yet move in day, nothing was on and no touchups done. Keys didn't work, heater was reversed, garage tracks off, fridge water hookup never turned on (huge deal, still waiting on fridge repair to come move out the built in fridge just to turn it on and see if that's actually the problem... Takes two people apparently) basically they'll sell you the house and then good luck with any issues you find after.

Upon moving in I'm not thrilled about the quality of materials and finishes of my townhome.