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Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15642 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Pulte Homes - People are friendly and polite.
- Yinghua S.
- Verified HomeBuyer
- April 16, 2021
- Germantown, MD
People are friendly and polite. Yes the quality and workmanship are less than great. Several examples. Show curtain rod came off without being used and without having the shower curtain put on. Small cracks in ceiling started to appear in one month after closing. Cuts in the wood floor. I noticed those defect not having been moved in.
Total Score 4
Quality 2
Trustworthiness 4
Responsiveness 4
Worst quality work for the price
- Beth L.
- Verified HomeBuyer
- April 16, 2021
- Hollywood, FL
They charge top dollar show beautiful models and deliver horrible quality houses. Sadly very disappointed
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your home. We would like to learn more about your experience so we can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information we would greatly appreciate it. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Pulte Homes - Love my Pulte home!
- Kimbridge W.
- Verified HomeBuyer
- April 16, 2021
- Jacksonville, FL
Love my Pulte home! Thanks team.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Pulte Homes - Very disappointed with my house and bad experience with pulte
- Dilu G.
- Verified HomeBuyer
- April 16, 2021
- Louisville, KY
Very disappointed with my house and bad experience with pulte
Pulte Homes responded:
We are so sorry to hear that you are disappointed with your experience as well as your new home. If there is anything we can help with your any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 3
Pulte Homes - I had good experience with the builder
- Habiiba H.
- Verified HomeBuyer
- April 15, 2021
- Delaware, OH
I had good experience with the builder
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Our home turned out beautiful.
- Randolph T.
- Verified HomeBuyer
- April 15, 2021
- Brentwood, CA
Our home turned out beautiful. We love everything about it, we had a few issues they took care of it right away. very satisfied. Thank you Pulte.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - They have beautiful home plans.
- Anonymous
- Verified HomeBuyer
- April 15, 2021
- Louisville, KY
They have beautiful home plans. However, I was so disappointed with the materials and appliances that they use. They use the cheapest, crappy materials which disappointed me a lot considering the amount of money you spend on the home and what’s expected of a brand new built home. The other disappointment was, when I moved into my house, it was missing a lot of things that they didn’t finish in time. I almost didn’t close on the scheduled day as promised! However not only was it missing stuff, I was under the impression they would get all that fixed right away but evidently not. It’s taking ...
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 1
Communication
- Christopher W.
- Verified HomeBuyer
- April 15, 2021
- Hendersonville, TN
Communication was great. They kept us informed on progress through the entire process and completed on targeted date. Couldn't be happier with our purchase
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Midgets issue
- Lavanya C.
- Verified HomeBuyer
- April 15, 2021
- Riverview, FL
Ponds were not planned correctly. The water is stagnant and we are not able to enjoy the view for which we paid additional money . There are midgets everywhere and I am not able to step outside because of this. Stagnant water can cause more issues long term.
Pulte Homes responded:
We are so sorry to hear that the pond in your community is not enjoyable and that you are experiencing a problem with midge flies. We would like to learn more about your concerns so we can make local leadership aware. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH
Total Score 2
Quality 4
Trustworthiness 4
Responsiveness 4
Jay and Jason customer focus
- James C.
- Verified HomeBuyer
- April 15, 2021
- New Albany, OH
Workers very dedicated and coordinated actions
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 2
Slow responsive time for fixing the issue
- Chung C.
- Verified HomeBuyer
- April 15, 2021
- Hayward, CA
I have reported several major problems since I moved-in in early march2021. Up to now, the shower room still not usable due to very low water pressure, the water leaking problem on all sinks still has no one to fix. No updated at all about the estimate fixing time. Most of the windows are still very dirty outside which is I don't know how to clean, or if it is my responsibility to clean them all by myself.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Pulte Homes - They did a great job especially water tank less and garage key
- Gilbarr L.
- Verified HomeBuyer
- April 15, 2021
- Brentwood, CA
They did a great job especially water tank less and garage key key less it make life easier and also solar systems
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - There was an incredible amount of trash left in our yard that
- Anonymous
- Verified HomeBuyer
- April 15, 2021
- La Grange, KY
There was an incredible amount of trash left in our yard that was simply buried. We love our home, but I would not classify it as “high quality” craftsmanship.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Great Construction Supervisor
- Ross K.
- Verified HomeBuyer
- April 15, 2021
- San Antonio, TX
We absolutely love our construction supervisor, Carlos. He was so personable and always very understanding. Although, the crews that Pulte decides to hire for drywall, texture, painting and especially Landscaping are crap! Having no construction experience, I feel like I could’ve done a better job! The landscape company that was hired for our neighborhood does the BARE MINIMUM!! They DO NOT roll out the ground before lying down the sod. We did not have any dirt in some areas and even had areas full of mulch under patches of sod. Since the ground wasn’t rolled out, we’re having drainage issues ...
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 4
Pulte Homes - Would recommend Pulte to all family and friends
- Justin I.
- Verified HomeBuyer
- April 15, 2021
- Wesley Chapel, FL
Would recommend Pulte to all family and friends
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Site Manager Horrible
- Anonymous
- Verified HomeBuyer
- April 15, 2021
- Buckeye, AZ
Site manager didn’t provide any photos of the house during the build process. Was “extra” helpful when we signed for the house because of a survey. Gave him a bad survey, so he quit taking our calls, emails, and text messages. If it wasn’t for the site manager, I would rate Pulte much, much higher!
Pulte Homes responded:
We are extremely disappointed to hear that your site manager tarnished your experience. We would like to discuss this situation with you so we can address it internally. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information we would greatly appreciate it. ^AH
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 2
Building process
- Francis L.
- Verified HomeBuyer
- April 15, 2021
- Indian Land, SC
Great site construction manager 5 stars...the rest of the process was not satisfactory which brings down the overall experience to basically 2.5 stars
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Pulte Homes - Everyone was very helpful starting from Graham that helped with
- May H.
- Verified HomeBuyer
- April 15, 2021
- Myrtle Beach, SC
Everyone was very helpful starting from Graham that helped with picking everything the way i want and the efficiency of Rayan with the building process and the mortgage team derek and the whole team
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very Poor Building Experience
- Swati P.
- Verified HomeBuyer
- April 15, 2021
- Lake Orion, MI
We recently purchased a home at the Bald Mountain community in Michigan. This is our second home that we were building so we had past experiences to compare. (1) The quality of workmanship has been horrible - architecturally and aesthetically. (2) The clarity on timelines was poorly managed - something that I had expected to be a well oiled machine given the quantity of homes that Pulte builds. (3) The quality of the home does not show for the amount that we paid.
Pulte Homes responded:
We are very disappointed to hear that you are unhappy with the quality of your home and had an overall negative build experience. We would like to look into this situation so we can address it accordingly. In order for us to do so, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 2
Pulte Homes - The super was great, the quality was good for single family housing,
- Dimitrios M.
- Verified HomeBuyer
- April 15, 2021
- Las Vegas, NV
The super was great, the quality was good for single family housing, the upgrades and pricing was predatory to say the least.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Easy Process and effective communication
- Rimsha K.
- Verified HomeBuyer
- April 15, 2021
- Katy, TX
The Pulte group has been readily available since the beginning to help start the process and purchase a home smoothly. I was pleased to know I can reach the agent so easily for any questions on the process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Had a wonderful experience!
- Megan T.
- Verified HomeBuyer
- April 15, 2021
- Katy, TX
Had a wonderful experience! Will always recommend Pulte!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - a beautiful home with quality workmanship
- Adam G.
- Verified HomeBuyer
- April 15, 2021
- Estero, FL
a beautiful home with quality workmanship
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Their willingness to help at every step of the home buying process.
- Michael H.
- Verified HomeBuyer
- April 15, 2021
- McKinney, TX
I'm so happy with my Home purchase and the Pulte team. I used Pulte mortgage and Pulte Insurance. Everyone at Pulte was very helpful and available to answer any questions I had. Kudos and thanks to the Pulte team. 5 stars*****
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
poor workmanship
- Gary S.
- Verified HomeBuyer
- April 15, 2021
- Buckeye, AZ
more time and care needed in finish work
Total Score 4
Quality 2
Trustworthiness 4
Responsiveness 2
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