Pulte Homes Reviews

People were always very reponsive to me. No complains. However regarding quailty of material is perceived after a little more than a month in the house. The whole second floor squeaks, in some areas very loud where we avoid to walk when little kids are sleeping. Carpet instalation is very poor, there are places where it is already pealing off and also there are many places with carpet nail not properly installed that hurts when we walk over. Hardwood Floors have gaps in some areas which are not supposed to have as we can see in the rest of the house. I believe the one year review will take many days to solve all the issues. ... More

Our experience started out wonderfully but we ignored the fact this is not a custom builder. They are a first off quantity builder, meaning they build as many as possible as quickly as possible. They have a system that helps them achieve this. The home is delivered partially built to the site and put together like a puzzle. You cannot make changes, upgrades or choices outside of their guidelines. Quality is satisfactory but not outstanding, also craftsmanship varies according to quality of crews hired to work. We have lived in a custom built home where the builder took pride in his product, Pulte builds communities with houses that look nice. In order to get issues handled you have to submit them to a site, they forward to the apporioate person, you wait for that person to contact you to make an appointment to address your issue. If not an emergency you are asked to wait until your 11’th month walk through. Most of the people we worked with did their jobs well but they couldn’t do them extremely well because corporate rules/guidelines/regulations tie their hands. Don’t be afraid to ask questions, watch the process as closely as possible, and don’t expect your home to be perfect. We waited over 6 weeks for the foreman to bother to get around to taking care of our celebration walk through list and that’s only because we had to complain otherwise we’d still be waiting. ... More

The finish job on our walls is very disappointing. I have never seen such a sloppy finish. Because of that I would not recommend a pulte home.

While Pulte Homes are rated one of the highest quality homes in the home-buying field they are amazing. However the pulsing Mortgage Company is less than to be desired. Our sales men and our construction manager we're also very good I would recommend Pulte Homes we love our new Dream Home.

I suggest being very involved in building process from start to finish. If you're not, the completed product will be less than satisfactory. As for the mortgage company, proceed with caution.

Try and avoid moving in while construction is ongoing. Home incomplete at closing. Garage unfinished. No driveway. No yard.

Average

Craftsmanship is a lost art. From concrete issues to drywall there are plenty of ways that the quality could have been better

My overall home by an experience with Pulte was marginal at best. I was not wowed I was not wowed by the level of customer service I received or the responsiveness to questions I needed answered. The overall craftsmanship and materials used to complete my home build or better than most builders, but not anywhere near what you would find in luxury homes. Honestly, I am not sure how to answer if I found this builder to be trustworthy.

Pulte Homes Review Overall Rating: 2/5 Stars I recently purchased a home from Pulte Homes, Florida, and unfortunately, my experience has been marred by numerous construction and quality issues. While the location is convenient, the lack of attention to detail and poor customer service have left me frustrated. Key issues I’ve encountered: • Nails Popping Out: Numerous nails are protruding from the staircase and second-floor areas, which have pricked me and children during playtime. This is a serious safety hazard. When I submitted a service request, I was told “this is how it would be. You need to take hammer and softly hit the nails.” Why is this issue absent on the first floor? It suggests inconsistent workmanship. • Bent Garage Door: The door from the garage into the house is slightly bent and doesn’t align properly. The service rep agreed this to be fixed it’s been 2 weeks, but I insist it needs full replacement for safety and functionality. • Leaky Lanai Sliding Door: Air leaks in and out around the door, compromising insulation. When I questioned how the home passed inspections, I got a vague response about sliding doors not being airtight due to metal tracks, followed by a referral to email someone else. This shows lack of accountability or customer care. • Scratched Refrigerator: I noticed scratches on the refrigerator before we moved in, but my request for replacement was denied because I didn’t spot it during closing. How is that fair when it’s a brand-new home appliance? • Garden and Landscaping Issues: I did not raise a service request for the garden yet as by now you will realize this is a painful process. But there are bare patches with missing grass, and the mulch around the property is insufficient, leading to poor coverage and erosion risks. • Missing Weather Strips on Doors:Main door lack proper weather stripping, which likely contributes to drafts and energy inefficiency. This should be a standard feature in a new build and it’s taken 3 weeks approx to get a new weather strip! I was provided a temporary one! And there are even more minor defects piling up! I get the sense that the on-site team genuinely wants to help, but upper management views these fixes as additional costs rather than investments in customer satisfaction. If Pulte’s feedback process is just a formality, it’s wasting everyone’s time. If the company genuinely cares about homeowners, they need to send a team to fix these issues ASAP. Potential buyers in Florida, beware—these shortcuts could turn your dream home into a headache. ... More

Very poor communication and response from Pulte. Very difficult to contact anyone. Heating issues 3 weeks in a row within 1 month of purchase. Disconnect between HOA management firm and sales team with Pulte. Luckily the closing attorney office is helping with things since communication is poor from Pulte.

Must be know a lot about the home buying process before signing a contract.

Make sure you check your home carefully before pulling the trigger. Workmanship was lacking.

Too many surprises. HOA is non-responsive. Monthly fee is too high for the service provided. Salespeople and building supervisors are very nice and the exception to the rule. Home itself has numerous minor issues. Phone service is spotty which is a real problem. Internet service has issues.

We love the idea of our new townhome. It suits our lifestyle and we look forward to new releases;ationships with our neighbors. We are disappointed in the build quality. We kept hearing that what we bought was builder quality. Our construction manager was great giving us walk throughs but was unreliable responding to our email and suggestions. This was very disappointing as we were told to of their being available for us, but then ultimately basically ghosted us. The ceiling upstairs sheetrock and finish is cracking and falling off the ceiling. We are told that it's normal settling but having holes in the ceiling the first month feels like workmanship overall was low end at best. There was a crack in our kitchen cabinets that we wanted replaced but was just covered over and we were told it was "normal". Our garage door had to be serviced 3 times to get the panels of the doors to seal properly to keep the outdoor elements from blowing in. Our front door handle is loose and needs to be fixed or replaced. Windows feel drafty downstairs and in some places upstairs. So much so the blinds appear to move when it's windy outdoors. Deep cleaning was needed post closing as the cleaners brought in prior were not very thorough. We have learned that we will just have to be aggressive with our warranty needs this first year. There are parts of our home that feel like they were just thrown together. But in time, either through warranty or just improvement on our part. we hope to make this home feel more quality than what we feel we were believe we were sold. ... More

We bought the home at Highpointe due to location and the attractive models we visited. We were pressed for time due to work relocation and time-limited rental, so we welcomed a speedy purchase, but perhaps we should have had a deep look into the actual quality of materials and tradesmen workmanship. It begins with having to have window frames corrected. There were various windows that we installed crookedly and had to be remedied, followed by toilet paper dispensers that were poorly mounted and could not be used, followed by a shower door that scraped the floor and had to be addressed by three visits, followed by realizing that the appliances were all bottom level buys. The appliances do not match the pretense of the price of the home. Cheap appliances will need to be replaced soon. Kitchen ergonomics were not a concern. The most recent discontent occurred last night when the smoke detector alarms sounded for the second night in a row. The fire dept came both times. I call the Pulte Emergency number and they could not help me, as I needed the name of the vendor who installed the electrical system/wired smoke detectors. There was no sticker in the electrical panel listing the electrician. Also, why is there not a way to silence the alarms after a false alarm? There is also the issue of the irrigation head that sprayed the back windows with intensity, and after it was supposedly addressed, it was simply pointed to another part of the back of the hous. It seems that quality control is very poor. ... More

For a half million dollar house, I am greatly disappointed. I had high hopes that Pulte would build us a quality home and what we have encountered thus far is the opposite of quality. There are sections of our drywall that look like a toddler was set loose with mud and they called it a good day. Paint haphazardly applied (literally, it appears as though somebody spilled a substantial amount of paint on the floor in our downstairs powder room and couldn’t be bothered to clean it all up- I am still scraping paint out from in between my floor boards). Some of the worst finishes especially when it comes to smooth corners in drywall. The plumbers couldn’t be bothered to install the master shower pan correctly, so we had to call them out to repair the horrendous creaking and CRACKING when we tried to shower. The tile in the master shower has so many chips, like a sharp saw blade wasn’t available in our tile install day. And don’t get me started on the masonry outside. The mason on duty that day apparently was absent on the “make sure you mix pallets so that color variations blend” day because we have a 5-foot stripe running right down the middle of our house. I will never purchase another Pulte home again. ... More

new build in a hot neighborhood so excited about the value overall but the build/workmanship was mediocre at best

Overall, I do like the home itself, but my experience with Pulte was disappointing. The option-selection process lacked transparency, and several important details were either not clearly explained or were outright misrepresented. I was told certain features could not be done, only to later see those same features included in nearby homes. For example, I requested basic wooden steps off the back slider and was told this was not an option, yet a quick-build home next door received them. I was also told a side entry door for the garage was not possible, despite multiple surrounding homes having one. These inconsistencies were frustrating and eroded trust. Additionally, within a week of moving in, a window seal began leaking moisture. When colder weather arrived, the window cracked. Nearly two months later, the issue remains unresolved. While the house itself is nice, the overall experience left me feeling misled. If I had to do this again, I would choose a different builder. ... More

What started as a very positive experience with sales and the design studio became more challenging once construction began. We encountered ongoing issues with follow-up, communication, and workmanship throughout the build. As a frame of reference, this is our third home and first new build. We selected most upgrades offered in our model and through the design studio. Despite being actively involved throughout the process, the overall quality did not fully meet our expectations, an experience we have since learned is shared by other Pulte homeowners in the area. While we are happy to be settling into our new home, we feel the value did not align with the investment. ... More

A number of issues came up after I closed. At first the construction manager took care of the immediate corrections. i.e breaker replacements, electrical door panel, switches malfunctioning among other numerous items. Then on the weekend following my move, I was left with no outlets working in the kitchen and the gas stove not operating because it had no power to ignite the burners. The construction manager turned me over to customer service on a Thursday only to be told that an electrician would not be available until Monday. I told the agent that was not acceptable but I was totally ignored by the cavalier customer service agent (that would not give her name). The electrician showed on Monday morning and fixed the problem. Defective breakers again. I contacted customer service again about my garage door opener via the service form and email, It did not match the manual that was left. 4 days later a customer service person called to tell me that the garage opener is correct and my house does not match the model home because the model is upgraded. There is no garage in the model since it is the office. She said she would check further and let me know. i never heard from anyone. I basically feel that Pulte left me the minute I close. Customer service will give boiler plate answers according to their schedule. Bottom line, inspect your house carefully before you sign off. ... More

Construction manager is always busy and he is not responsible. He never keeps his words.

Don't pay for upgrades not worth the value.

This builder requires the homebuyer to use only the contractors and subcontractors originally engaged in the construction of the house. After closing, as the homeowner, if I wish to have ceiling fans or wired security cameras installed, I am obligated to use the same electrical service company employed by the builder. If I choose to use another licensed electrical company, my electrical warranty will be voided. This restriction should have been disclosed upfront, as it directly impacts a buyer’s ability to make an informed decision about proceeding with the purchase under such limitations. While I understand the builder’s need to hold contractors accountable, I believe that work performed by any licensed electrical company—provided it complies with the current NEC, NFPA, and local codes—should be recognized without jeopardizing the warranty. Furthermore, I have received a quote that I find excessive: • Installation of seven ceiling fans throughout the house — $1,115.00 • Prewiring and installation of two customer-supplied flood lights — $688.00 I respectfully submit that these restrictions and costs raise significant concerns regarding fairness, transparency, and homeowner choice. ... More

Pulte could have a better construction manager who has higher standards regarding workmanship of the house. They tried to squeeze everything in the last week of closing.