Pulte Homes Reviews

This builder requires the homebuyer to use only the contractors and subcontractors originally engaged in the construction of the house. After closing, as the homeowner, if I wish to have ceiling fans or wired security cameras installed, I am obligated to use the same electrical service company employed by the builder. If I choose to use another licensed electrical company, my electrical warranty will be voided. This restriction should have been disclosed upfront, as it directly impacts a buyer’s ability to make an informed decision about proceeding with the purchase under such limitations. While I understand the builder’s need to hold contractors accountable, I believe that work performed by any licensed electrical company—provided it complies with the current NEC, NFPA, and local codes—should be recognized without jeopardizing the warranty. Furthermore, I have received a quote that I find excessive: • Installation of seven ceiling fans throughout the house — $1,115.00 • Prewiring and installation of two customer-supplied flood lights — $688.00 I respectfully submit that these restrictions and costs raise significant concerns regarding fairness, transparency, and homeowner choice. ... More

We have not had a great experience this time around. It’s our second pulte home. So many problems and very difficult to get things fixed in a timely fashion. Our last Pulte home was better quality. This time it feels slapped together.

Important qualifier, this is my second time building a home. The first was with another builder for about half the price and slightly smaller home a few years ago. That experience was superior and may have skewed my perspective a bit. My partner was a first time builder, and found the process stressful and was not confident as we moved through. Starting at the beginning, we built the same home as the model. The model was built with a 3 car garage, which was a high want for us. When Pulte laid out the plots, they did not have any large enough for a 3 car garage. Rough start. After that, it felt a bit rushed and seemed like many things did not show up during the selection process, this led us to making a few changes after the fact. FYI they seem to be very resistant to anything outside of their standards. That said, after a bunch of back and forth, we did get what we wanted thanks to pushes from our sales guy and construction manager, who we were pushing. During the construction process, the first phase (foundation and pre-drywall) went pretty seamless. They even did get our last minute changes in there. Credit where due. The second phase is where this thing seemed to get more troublesome. The contractors they use seem not to have much attention to detail and stretch things to the last minute. There was always junk sitting around like bottles and stuff, which happened a little in the first phase too. It wasn't completely ridiculous or disgusting, but again compared to my first build, was noticeable. The attention to detail comes to play with things like drywall cut outs and painting. The construction manager had a ton of patching and painting because of the carelessness of the contractors. It felt like if we weren't there everyday, something would be missed. Ex, they installed our niches in our shower wrong, but I caught it on a visit and they correct. I caught a few significant issues in the basement, mold and water. The end felt very rushed, and even when we moved in, the house still needed a few things done and cleaned, which they did do. This seemed normal to them, but my last build was basically complete a week or two before I closed. We did not expect to move into a house that was not totally done. There is still a smell to this day in one area that will not seem to go away. At the end of the day, we expected a high quality, reputable builder and do not feel that way. At the end of the day, will we build with them again? No. ... More

The final walk-through should truly be just that — final, with all work completed and quality standards met. Unfortunately, that was not my experience, and the home delivered falls far short of what Pulte markets as “luxury.” • Furnace Issue: The furnace was running 24/7 at move-in. As instructed, I called Dan, but he never returned my call. I had to contact Sierra Air directly, who fixed it on Friday. This was a significant issue that should have been identified and corrected before closing. • Framing Problem: While installing a TV mount in the bedroom, I discovered the studs were spaced beyond the standard 16”. For a home marketed as “luxury,” this is unacceptable corner-cutting and well below construction standards. • Granite Countertops: The seams in the granite countertops are extremely poor. In a properly finished home, I should not even be able to tell where the seams are — yet they are glaringly visible and unacceptable. • Paint Overspray: There is paint overspray on multiple switches, showing lack of care during finishing. • Unfinished Cracks/Paint Issues: Several cracks and paint deficiencies noted previously were never completed before closing. • Sales Advice: When I informed my salesperson that I was arranging my own inspection, I was told it was “a little late in the game.” This is bad advice and discourages a fair process. I made sure to document this with my realtor. Pulte promotes itself as a builder of quality and luxury homes, yet what I’ve experienced is cutting corners and workmanship that doesn’t reflect that standard. I expected a finished, high-quality home at closing — not ongoing problems, rushed finishes, and visible shortcuts. it’s about delivering the quality product that Pulte advertises and stands behind. ... More

Buying experience did not live up to any of our expectations.

Maybe we got unlucky with the contractors who build our house. The workmanship did not meet our expectations for the price of the home. The build team was hard to reach and not very responsive, there were several framing issues with the home that you wouldn’t expect from a home in this price range. Landscaping was not maintained before taking ownership and the sod in the front yard is mostly dead, drainage was not considered when landscaping so anytime it rains mulch is misplaced throughout the yard. The sliding door is difficult to open and the frame surrounding it is clearly sagging. The sells team was great. ... More

The home is nice but the "turnkey solution" I was sold was not true. Pulte takes no responsibility for items outside of the structure such as irrigation, landscaping, sidewalks, etc. Extend your walk-thru times past the scheduled 1 hour and pay close attention as your building manager tries to speed you through the process - Pulte will not repair items if you find them after signing off on the walk-thru. The "Pulte Limited Warranty" is very limited indeed. Pulte's after sell customer experience team is more interested in putting problems back on you then partnering with you to solve them. You will find kindred spirits in the neighborhood who have experienced your issues and can help you with contractors (that you have to pay) to fix problems after your move-in. ... More

Since we are a first time home buyers, we wish we have known or did many things different while dealing with construction manager, he verbally promised to "take care" of the issues I had with the house on the closing day, during next week after the closing but their attitude changed as soon as the house is closed and was very unprofessional later on. had talked to warranty and they said I will have to note the issues down for the one year warranty one time fixes. Should have not closed until everything is fixed, big mistake.

My home was a “rush” job to close on 40-50 homes at one time. I’ve had nothing but frustration and aggravation from the day I moved in. The finishing is horrendous and I don’t even know where to begin. My white tile floors have residue from grout and tape that cannot be washed off. A crew was sent in to hand clean the mess but it did not solve the problem. I’m still waiting for the floors to be acid washed. That is only one of the issues. The grouting in the shower floor was so bad I actually cut my toe on it. The cabinets throughout need a facial lift because mitered edges are separating. There is not a drop of grout or caulking behind my washer/dryer. I doubt the floors are even level. I didn’t upgrade the appliances because I didn’t feel it worthwhile since appliances barely last two years. The washing machines went off balance several times and I was told there was nothing wrong with it that I wasn’t loading it properly. When the technician pulled it away from the floor I saw rust on one side. It was a scratch and pushed it back before I could say a word. Have no idea if it was even dented! I’d never have known. I have a triple sliding glass door and one has a defect that is between the glass. Another door has a badly dented frame and some of the doors need paint because of marks that will not wash away. Regrettably, I could write a book. Some of the issues have been resolved but the going is slow. The only aspect of all this is that I pray Pulte makes good on repairing every issue to my satisfaction in accordance with their one year warranty. As for what cannot be changed or fixed I will simply have to look away. On the plus side I picked a perfect lot, have a great neighbor and I love my home. ... More

We have multiple issues with the house. First was the A/C which was blowing out cold air from the return. Found that the duct work was backwards. There is no water spickets on the sides or front of the house. So, how do we water the front lawn? The dishwasher does not work, my wife is very mad. there are several spots in the floor of the living room that are not level. Water accumulates in the floor by the back door because there must be a problem with the weather see around the back door to the deck must leak. My wife has been texting the builders rep many times. but he isn't responding. Oh Yea, one of the draw doors in the kitchen has fallen off. We would like someone to respond to us. ... More

Overall build was decent but finish work and final craftsmanship was disappointing.

A lot of issues with new home, Pulte not handling warranty requests with urgency.

We initially loved our home buying experience -- although the home was finished two full months prior to the date they told us it would be. While for many people that would be a positive, we still had to sell our house so it was a little nerve wracking in that our plans were completely thrown out the window as we had to rush to sell our house. Throughout the building process we were continually told of "build quality" over and over again, yet when you finally move into the house and also sit in the community and watch the hired tradesmen building houses next door and around you, the build quality is a little questionable. For example the lawn sprinkler system is complete crap -- inferior parts just cobbled together and thrown in by a landscaping team that doesn't really seem to care. I saw a build manager trying to force an electrician to put the wrong exterior lights on the house simply because he wanted it done and the electrician stood his ground and said it wasn't the right size light and he refused to do it. What was most upsetting is the fact that about two weeks after we moved in, we woke up to find some serious gouges in our cement driveway -- clearly made by construction equipment which is all over the neighborhood. We called to report it to be replaced and they refused. I took it all the way up to the CEO who did send out three people to look at it and who were completely amazed at it and couldn't figure out how it happened, but ultimately, they refused to repair it and their customer service rep gave me the name of a friend who could replace the cement in my driveway! After the money I paid, they should "do the right thing" as the CEO says on the website and replace part of the cement in my driveway. There are also inconsistencies in the community in that some houses got rain sensors and ours and our neighbors did not. We've also noticed things like the wrong paint color in certain spots and improperly cut molding, etc. which we will all put in for our 11-month repair review. It is impossible to see everything during your walk through and they supposedly have a customer service team who is reviewing everything prior to your walk through who I would assume is more used to seeing the common errors, but they did not and there was a lot I have seen AFTER the fact that should have been fixed. The homes are a very nice and modern style which are very easy to live in. The overall floorplans and design is great. Some of the finishing choices were limited like the light fixtures which were all basically the same. Overall I am happy with my house. It is just difficult to live in an ongoing construction site and the site managers really don't do anything to minimize the noise and traffic impact for sections of the community which are completed. It would be nice of them to actually advise the cement trucks and other delivery vehicles to not drive past the completed homes and stick to the new construction areas as it does get really disruptive to those of us who now live here. Quite often the noise is unbelievably deafening and hard to stand and the contractors start at 6:30 am and quite often are still here well after dark as they rush to finish houses. When they are here for a 12-hour plus day it does make you wonder how good the build quality can actually be. ... More

The process started off well but went downhill starting with the mortgage process. Had things missing inside. Air conditioner had issues. They seem to care a lot in the selling process, but after built and in home it is not as great.

I moved into my Pulte home about two months ago. Overall, the experience has been okay, but there have been several issues that I believe are worth mentioning: 1. Leaking shower – It took nearly two months to get this addressed, though it was eventually fixed. 2. Material quality – Some of the finishes feel quite cheap. For instance, the shower rods and towel bars keep coming loose. They’ve been fixed, but the poor installation quality makes this a recurring problem. 3. AC and hot water – Neither were working initially, but they were repaired fairly quickly. 4. Creaking stairs – The stairs began creaking within two months of moving in. I was told this would only be fixed once, which is disappointing for a brand-new home. While we really like the community and the service team has been responsive to get things fixed, I do feel that many of these issues could have been avoided with better care during construction. Based on conversations with neighbors, it seems these problems are common throughout the community. It’s disheartening to say, but the overall build quality feels average, and not quite aligned with the price point or what was promised in terms of finish. Definitely NOT THE PULTE BUILD EXPERIENCE they advertise. Still, it’s our home, and we’re hoping things improve from here. ... More

Build quality is not what I expected. There few things that I can not mention here.

Be careful, get everything in writing! They will promise you everything but then not deliver as promised, unless its in writing !

Overall decent house, they cut corners where they can. Trades need to be watched lights not centered, toilet not centered. Tough to get them to respond to issues.

Fair at best. Typically, no response unless repeated messages sent over days. Also, the various workers did not take pride in their work. They just wanted to get the work done as fast as possible and not make an effort to do a good job.

The sales experience, especially with Darla, was excellent—she was extremely helpful throughout the pre-sales process, and I have no complaints there. However, I was quite disappointed with the walkthrough process. There were clearly visible issues that were missed during the walkthrough. When we noticed one of them just three days after closing and submitted a warranty service request, it was rejected by the service manager, Nathan Lawrence. This has been very frustrating. Given the circumstances, I would like to escalate this matter to senior leadership at Pulte for further review.

Overall the house is great but there are many quality issues we have discovered. To start, the vanity lights in 2 of our bathrooms have fallen out. Our living room carpet is so thin, we can feel the nail strip underneath. The kids have had multiple injuries since they don’t typically wear socks or shoes in the house. Under our basement carpet floor, we can feel Little Rocks so it doesn’t seem like the floor was cleaned prior to laying the carpet. Our door locks have to be positioned a certain way in order to lock properly. And lastly, Some of the trim does not meet the floor.

Attempts to be a high quality builder and put customer concerns first but falls flat on the execution. Their website experience is a mess with multiple redundancies, the finance side of our purchase was a disaster with poor communications that impacted our closing date, and in terms of build quality- it is slightly above average. I am still waiting for warranty claims to be addressed after 3 months. They strive for excellence and have great staff that work hard but it falls flat.

Responsiveness to issues post construction has been severely lacking. Most times I don't even get a response to inquires on issues.

Our salesperson was excellent to work with and a great communicator. The building side, not so much. Why? Because there is no follow up. What good is a warranty or punch list, if they are ignored after they are recorded? We still have missing items and quality problems. Over promised and under delivered.

Not a great experience. Not a pulte experience