Pulte Homes Reviews

Got pretty much different minor issues like missing turntable, dried stucco on the garage floor and not working water heater, etc. Customer care is responsive however service teams who were working on the submitted orders are not professional

We’ve had plumbing issues multiple times. One plumber found paint inside the toilet tank clogging it. The paint inside the home rubs off if you attempt to clean anything off of it. Everything that touches the wall leaves a mark or rips the paint off. We have multiple chipped tiles and it occurred within the first 1-2 months of closing. Roxanne, the sales agent was very unprofessional when we had an issue about a stair-railing selection. Pulte was very prompt in following up with these issues once reported. Our home cost in the upper 300’s, we expected a little more.

I would only depend on the Pulte homes staff, my process surely would have gone much more smooth. Unfortunately the financial agents these days became a complex part of the process... The unit I just bought was above my expectations and the service provided by Pulte has been outstanding so far.

Made things right, stuck by promises

We have had a wonderful experience buying our first new home.

I am ADA in a wheelchair and the rolling issues were emailed out; 1.Unfinished under sinks 2.Counter height at 34-36" not 30" 3.Narrow throughway between kitchen island and counter Non-ADA 1.2 Door bowed 2.Gap undeR door into garage 3.Rust from grab bars installed in shower 4.Landscaping is not good - coverage of pool/lanai and tree in front is dying 5.Aaragon - not helpful 6.Garage floor not cleaned left cement small piles 7.Painting touch ups 8.Wall are in kitchen uneven - bar area at 15" on left side and 17" on right - why? Not sure how we put in a bar top later John has been very helpful but overall this isa brand new home that we were prepared to pay extra for added on features (ADA) Generally people were very nice to talk with not sure where the breakdown is though. ... More

Lack of communication from the start. Nobody realized that the option for large frosted glass window in master bath was not allowed by the computer with the walk in shower. It took multiple times of reviewing paperwork to figure it out. Field supervisor was out at the beginning and nobody picked up the ball. Finally heard from him a month after contract and then after that only about every four weeks and that was only after bringing in someone else. That supervisor was out closing week and punch list was not completed before we signed paperwork and even then the fill in just gave excuses. Thankfully none of it impacts living there but Stull have stuff that looks haphazard. ... More

Excellent service from the sales (Henry), closing (Amber) and service (Kirk). Overall, a very nicely planned community.

they made the process easy

Most of our experience was great. Our site supervisor was very attentive handled most of our concerns quickly. We love our home.

Great home builders and generally quick to respond to issues.

The building experience from beginning to end was a pleasant experience due to the quality of the staff, their communication and follow up. We love our new home and glad we made this decision

Everything has been pretty seamless so far. I do like the build quality.

A one service from sales, project manager, loan and title.

The house we purchased is well built and craftsmanship excellent!

Pulte has been a very pleasant experience, we are please with the product they deliver. The materials they use to build are great quality and for most part everything has fulfilled our needs.

They made my experience as a first time buyer phenomenal! Would suggest them to my friends and family

That’s great experience to buy the house. I would recommend any of my friends to buy pulte house.

Love my home. Fits my family well

The construction manger delayed the closing and promised to fix a list of unfinished/half finished items. he never did. We paid a lot of money for this house trusting Pulte, now we have to pay extra to fix the problems on a new house!

The home was delivered to me 6 weeks later than original closing date with so many problems. It is 8 weeks and I am still getting things fixed in the home. To give an example the door knows were placed on backwards and I was stuck in the bathroom for over 1 hour. I finally got the refrigerator and it is also broken . The floors were full of paint (fixed and cleaned they look great now). So many other issues who puts in a bath tub without sealing around it. The AC was broken. Among so many other issues. They are fixing everything but taking time from work is not conducive anymore

My experience as a buyer was enhanced by the Pulte personnel. These knowledgeable professionals impressed me with their timely responses to questions and concerns all of which were addressed to my satisfaction. Three cheers!

Our salesman Brian did a great job sending us photos weekly on the progress of our new home. Since we live 3 hours away this was greatly appreciated.

Lacking a bit in the customer service area. Mainly after completion of the home...

Finally we own our own home and it is beautiful.