Pulte Homes Reviews

Someone once told me that when you build with a company (like Pulte), the same guys building the 200k houses, build the 400k houses and the 750k houses in the development. I tried to except this,,,, tried. However when you spend this much money, you’d hope for a higher quality relative to the lower cost homes. They are all very good. Just not great.

I am not happy with the quality of the upgrades for which I paid such high costs. Upgrading the master bath to larger shower did not include better tile on walls. Then what was installed is plain white with out any design or detail. Upgrading the kitchen and cabinets did not meet expectations because with the filler space between the oven and microwave makes me believe that they are box cabinet which looks cheap. The best part of my review is because Jordan was/is a great project manager and was very helpful in solving issues.

I found the quality of work just so so. Would rate as an average home builder. Had problems from the start and throughout the build. Nice looking home, but you will pay, just like any other new home build for the upgrades, which will probably be a lot. A lot of problems along the way were addressed right away, others not so fast. You need to be very vigil throughout the whole process.

This home is beautiful, but since it was still being built upon purchase (we did not build this home), we relied on the sales team to ensure we understood everything about the home. We were told/shown that our yard would be a lot bigger than what it is. The fence was put in seemingly rushed and uneven. The in-home WiFi was a HUGE selling point by the sales team, but 6 weeks later NO ONE knows how to get them to work and now I’m being told it wasn’t part of the “package deal” that the sales team NEVER pointed out. Additionally, upon move in, multiple items that were pointed out during the final walk-through were not fixed. The tile of the home is an absolute pain to maintain and was stained with black marks upon move in, so 8.5 month pregnant me was on my hands and knees with a magic eraser trying to scrub the marks off but they inevitably return since the tile is rough and was not sealed. Overall, again, the home is beautiful, but there should have been more transparency by the sales team overall. ... More

Most of the sod in my yard is dead, will not germinate, tree falling down, no shrubbery planted in a hill in the back yard, escaping company caused a mud slide over my entire backyard, threw more sod, left wood chips all over the yard and no one is responding to my concerns. The biggest problem is Pulte had air conditioning unit out right outside my master bedroom window, I am miserable, can’t sleep because of the noise. Need help!!!

Be certain to go over ALL items in the contract BEFORE the build and ask a lot of questions as to upgrades, etc.

Check the paint in all rooms for different colors in the same room and different gloss. Check carpet, our carpet has paint all over it, paint overspray. Material and workmanship on trim boards.

Be sure to do a thorough walk through before closing. Maybe hire an inspection company to do the inspection. Give the builder plenty of time after inspection to fix any issues before your closing date. After closing you have to deal with the warranty company and make yourself available for workers to come to your home and fix any issues not found during your initial inspection.

Every Pulte employee was a joy to work with from start to finish. All were clear, concise, professional, and friendly. Up until closing weekly updates were given and appreciated. In my opinion, workmanship and materials used are far from excellent. This includes sheet rock, paint, flooring, studs placed at 24 inches, lighting selections, and energy efficiency. The wind blows right through my front door. Since closing it had Ben difficult to get information and timelines for exterior work such as grading and concrete. The development is going to be beautiful and the location is perfect for me.

You will have to be on top of management to ensure any issues in the new home are solved. Months later, I am still waiting for items identified before closing to be even addressed.

Both my husband and I think that Pulte should consider the following as standards. Prewire, front landscaping, height of toilets. These are just some examples of things that are basic common sense. For the amount of money one is paying, we expected these to be standard.

Second pulte home I had built and must say that the first time was a Much more Pleasant experience for a Number of reasons: sales Was not familiar with the new models (cosenza) so some things that were told to me turned out not to be true. I felt very much rushed and pressured during the closing process and pulte Was not flexible on modifying dates for closing even though I mentioned I had a death in the family. Don’t like that pulte mortgage sells my Mortgage. On a positive not pulte seems to still build a pretty decent home however this interior flat paint seems to be cheap as it stains, rubs off and flakes very easily. I would like to see if I could get assistance with converting to a latex or semigloss ... More

Can’t seem to get issues that were supposed to be fixed prior to closing fixed over 1 month later.

My Pulte home is the 5th new build I have moved into, and the only one where I was extremely disappointed with the experience. Pulte does not offer any opportunity for changes except what is on their very overpriced options list. It seems like there are lots of options but most of these are still highly constrained in terms of what you can pick from. Other builders I have worked with were fine with simple change orders but not Pulte. They chose windows inferior in quality and convenience, no thermostat in my finished basement (only 1 in the house - in the master bedroom!), you can't get real hardwood floors, they gave me a plastic faucet for the kitchen sink, and put a crater in my basement with drainage pipes going into it that prevented me from using a large part of the unfinished space for my shop (not in the model and no way to know they would do that). That is just a sample of my disappointments. I also had to get them to adhere to the plan, having left off some items I should have gotten but weren't there when I walked through. I think the basic build quality is good but they cut some corners that a quality builder would not have so I don't know how they expect to have happy homeowners. They do address warranty items but I have so many projects to do on this house that would have been so easy to do at the time of construction. Be sure to know what materials they will use and keep an eye on the build, something I hoped I would not have to do. ... More

You don't want reviewers to hear what I think, wouldn't recommend pulte homes

People were always very reponsive to me. No complains. However regarding quailty of material is perceived after a little more than a month in the house. The whole second floor squeaks, in some areas very loud where we avoid to walk when little kids are sleeping. Carpet instalation is very poor, there are places where it is already pealing off and also there are many places with carpet nail not properly installed that hurts when we walk over. Hardwood Floors have gaps in some areas which are not supposed to have as we can see in the rest of the house. I believe the one year review will take many days to solve all the issues. ... More

Our experience started out wonderfully but we ignored the fact this is not a custom builder. They are a first off quantity builder, meaning they build as many as possible as quickly as possible. They have a system that helps them achieve this. The home is delivered partially built to the site and put together like a puzzle. You cannot make changes, upgrades or choices outside of their guidelines. Quality is satisfactory but not outstanding, also craftsmanship varies according to quality of crews hired to work. We have lived in a custom built home where the builder took pride in his product, Pulte builds communities with houses that look nice. In order to get issues handled you have to submit them to a site, they forward to the apporioate person, you wait for that person to contact you to make an appointment to address your issue. If not an emergency you are asked to wait until your 11’th month walk through. Most of the people we worked with did their jobs well but they couldn’t do them extremely well because corporate rules/guidelines/regulations tie their hands. Don’t be afraid to ask questions, watch the process as closely as possible, and don’t expect your home to be perfect. We waited over 6 weeks for the foreman to bother to get around to taking care of our celebration walk through list and that’s only because we had to complain otherwise we’d still be waiting. ... More

The finish job on our walls is very disappointing. I have never seen such a sloppy finish. Because of that I would not recommend a pulte home.

While Pulte Homes are rated one of the highest quality homes in the home-buying field they are amazing. However the pulsing Mortgage Company is less than to be desired. Our sales men and our construction manager we're also very good I would recommend Pulte Homes we love our new Dream Home.

I suggest being very involved in building process from start to finish. If you're not, the completed product will be less than satisfactory. As for the mortgage company, proceed with caution.

Try and avoid moving in while construction is ongoing. Home incomplete at closing. Garage unfinished. No driveway. No yard.

Average

Craftsmanship is a lost art. From concrete issues to drywall there are plenty of ways that the quality could have been better

We have felt like we have built this home ourselves. There have been a lot of things to put right and make it how we expected it to look. Having to contact customer care and builders to get things done and waiting in for people who don't show up on time or even at all ! The customer care team are very good but have said no to things that we had to take higher in order to have fixed. We love our new home but it has been a work in progress after moving in nearly three months ago.

Most problems caused by lack of communications. In most situations if they had responded on time or if they had paid attention to our concerns, many problems would have been prevented. Hasty construction: installing sods in the yard without leveling & treating the soil, leaving garage in an unfinished & incomplete stage, installing interior doors unadjusted with large openings around them, not removing the accidental paint stains during construction, etc. The value you received is not consistent with the high price paid.