Pulte Homes Reviews

On the closing day the customer service manager will promise you he will be on top of the maintenance requests and will take care of them soon. But they are not doing it at all, so hard to hear back from them and no issue fixed. Not recommended!

Homes in Florida are being built at a rapid pace. It appears they bring in workers with minimal to no experience. Most cabinets and door jambs are not lined up. Corners do not match up, so some corners of the cabinets are filled. Some corners are so mismatched there is space...a hole. Wild! Countertops...you can see where the two pieces come together. The outlets are in odd places throughout the house. One outlet in master bathroom is under the hand towel bar and the other outlet is on the side of the hand towel bar. In the master bedroom, two outlets are next to each other, one behind the door and one next to that one. Not sure how this was approved. At the preinspection, our realtor and us walked through the property and marked all items to be cleaned and repainted. Pulte's effort was minimal to zero. One section of countertop was cleaned, yet the rest was dirty. None of the pieces were repainted. Pulte's loan officers/consultants were horrible. The added stress they caused less than 24 hours to sign was due to their incompetence. The two ladies we worked with didn't read things thoroughly and kept putting the issues on my husband and me. I had a few confrontations because they didn't make a lot of sense and they didn't care for the confrontation, however, I wasn't sure how they had their jobs due to their incompetence. Our realtor was not "allowed" to talk with them based on"how they do things." My realtor was stunned and kept us calm and moving forward. There are too many things to list about Pulte and the home buying experience. Do your research. ... More

We do like our home, but since we closed March 9, 2026, the response to finish the outside of our home, driveway, grading the yard, landscaping, etc has been very lacking. We watch the speck homes around us and even the recently closed homes have a driveway before us is very upsetting. Pulte seems to think we are not important since they already have our money. There have been water problems due to things not being done, like water and mud coming into our garage, not being able to get to our cars on the curb because our driveway area was blocked by a pile of rocks and the ground was so muddy you couldn't walk on it. The construction manager and sales team were non responsive until we complained to customer care, and then a day went by being stranded in our home before something was said. ( Which by the way some workers kindly created a walking ramp for us )This was very upsetting. While over all, we are pleased with our home, we are anxious to have it finished in a timely matter. It is now over 2 months since we closed. ... More

Poor workmanship in a lot of areas. Attention to details is lacking. Arrogant construction managers with lacking knowledge.

The house and neighborhood is nice. I’m currently struggling with the hvac. This is a 3 story home. If you want to cool the 3rd floor the 1st and 2nd are COLD. The temperature difference is over 10 degrees. All solutions online talk about the need for a damper system, which you didn’t install. This is very disappointing

The lack of attention to detail during the construction process and the final product showed that Pulte’s commitment to providing an average product… Major kitchen construction issues that we caught requiring half of the kitchen to be replaced…substantial paint splatter on tile and grout…and more… The loan process took way too long for a $47k loan.., Final inspection items weren’t completely resolved… Plumbing installation was shoddy… Electrical switch not installed in the correct place.,, Shower glass door was installed crooked… Bathroom cabinet kick plate wasn’t installed properly.., Poor grouting in the second bathroom… Stucco stained…not sufficiently resolved… Electrical kitchen outlet not properly placed…impacting soft close drawer… The front courtyard drip system wasn’t connected to power…so no plants or trees were watered for a month… Warranty continues to assist in resolving most issues…but these items should have been addressed before the first final inspection… We love our home but the overall process has been less than exemplary… ... More

Poor follow up with construction crews and poor quality of work. Basic things not caught prior to presenting my home to me. Multiple items pointed out and we were told would be fixed prior to move in and they were not fixed. These are basic and careless mistakes such as patching a screw hole and replacing missing cabinet hardware. As a home buyer I shouldn’t need to point out the obvious.

The buying experience was fine, and the construction experience was fine. Home was completed on time without surprises. Build quality was on par with houses I've built in the past for much, much less money. Granted, some of the inflated purchase price is due to the large lot size, but I don't feel that we received a product worthy of the purchase price. If the house was maybe 25% less expensive then I might feel differently. Financing through Pulte Mortgage was another lackluster experience. It seemed like they were trying to find reasons to not approve us for the loan. We had to submit countless documents and separate proof of the info on those documents. It was a long and stressful process. Post-closing repair work has also been a struggle. Two months after closing we still have construction debris (wood boards, metal stakes, tile scraps) scattered around the lot. We've been told that it will be cleaned up but that has yet to happen. Responses from the warranty department have been vague and non-committal on addressing submitted issues. Overall, not a terrible experience, and the house is very nice, which is why this is three stars instead of being lower. Would I buy with Pulte again? Maybe. I'd be much pickier during the closing process to make sure everything is done well, not just done. I purchased from them because of the lot and location, not the builder. ... More

So so experience some very good and some not so much

The master bath is not safe to shower in. Looks like it wasn’t designed to take shower in. I will have to spend money to complete the shower. If you would like to help me let me know

Poor customer service, not responding to the issue. As the forgein buyer, they took an advantage and did not treat our concern seriously. We only requested the issue due to the different material was using in my new house and was not selected when conducting the upgrade at design center. We were not requesting to remove it but give us the certificate for the material, never heard any response back. Won’t recommend people buy their house .

We bought a "quick move in" home. The sales team and mortgage team were amazing to deal with. I think quality of workmanship was just okay and feeling like the new home experience isnt as great as it should have been. We have a list of items that need to be fixed and should have been caught long before the walk through. Some deficiencies were fixed but some are still pending. Now after possession to be told we have to wait to resolve feels disappointing.

Pulte DOES NOT work with you on a closing date. Rush to close. Many items unfinish, If you dont catch a mistake during your walk through things will not get fix. You must do a work order and no one tells you when they will come back. I had outlets not working in Main Bedrooms still no answer to when they will come out and repair. I can't hang mirrors in main bathroom because I need the outlet to work. Window has a deep scratch in it. Didn't notice till I washed the windows. NOW telling me they won't replace. Window will crack in a couple of months with all the construction around me. Paint job done outside needs work because done in snowy weather telling me I have to wait a year to get it done on my anniversary which will be in the winter months again. Torn screens not replaced. Caulking outside needs to be done, If close during winter months alot is skipped over. THey Do not give you any stain for cabinets to match up for scratches and dents by there tradesmen. I spent alot of money and very unhappy with service. ... More

My overall home by an experience with Pulte was marginal at best. I was not wowed I was not wowed by the level of customer service I received or the responsiveness to questions I needed answered. The overall craftsmanship and materials used to complete my home build or better than most builders, but not anywhere near what you would find in luxury homes. Honestly, I am not sure how to answer if I found this builder to be trustworthy.

Pulte Homes Review Overall Rating: 2/5 Stars I recently purchased a home from Pulte Homes, Florida, and unfortunately, my experience has been marred by numerous construction and quality issues. While the location is convenient, the lack of attention to detail and poor customer service have left me frustrated. Key issues I’ve encountered: • Nails Popping Out: Numerous nails are protruding from the staircase and second-floor areas, which have pricked me and children during playtime. This is a serious safety hazard. When I submitted a service request, I was told “this is how it would be. You need to take hammer and softly hit the nails.” Why is this issue absent on the first floor? It suggests inconsistent workmanship. • Bent Garage Door: The door from the garage into the house is slightly bent and doesn’t align properly. The service rep agreed this to be fixed it’s been 2 weeks, but I insist it needs full replacement for safety and functionality. • Leaky Lanai Sliding Door: Air leaks in and out around the door, compromising insulation. When I questioned how the home passed inspections, I got a vague response about sliding doors not being airtight due to metal tracks, followed by a referral to email someone else. This shows lack of accountability or customer care. • Scratched Refrigerator: I noticed scratches on the refrigerator before we moved in, but my request for replacement was denied because I didn’t spot it during closing. How is that fair when it’s a brand-new home appliance? • Garden and Landscaping Issues: I did not raise a service request for the garden yet as by now you will realize this is a painful process. But there are bare patches with missing grass, and the mulch around the property is insufficient, leading to poor coverage and erosion risks. • Missing Weather Strips on Doors:Main door lack proper weather stripping, which likely contributes to drafts and energy inefficiency. This should be a standard feature in a new build and it’s taken 3 weeks approx to get a new weather strip! I was provided a temporary one! And there are even more minor defects piling up! I get the sense that the on-site team genuinely wants to help, but upper management views these fixes as additional costs rather than investments in customer satisfaction. If Pulte’s feedback process is just a formality, it’s wasting everyone’s time. If the company genuinely cares about homeowners, they need to send a team to fix these issues ASAP. Potential buyers in Florida, beware—these shortcuts could turn your dream home into a headache. ... More

Very poor communication and response from Pulte. Very difficult to contact anyone. Heating issues 3 weeks in a row within 1 month of purchase. Disconnect between HOA management firm and sales team with Pulte. Luckily the closing attorney office is helping with things since communication is poor from Pulte.

Must be know a lot about the home buying process before signing a contract.

Make sure you check your home carefully before pulling the trigger. Workmanship was lacking.

Too many surprises. HOA is non-responsive. Monthly fee is too high for the service provided. Salespeople and building supervisors are very nice and the exception to the rule. Home itself has numerous minor issues. Phone service is spotty which is a real problem. Internet service has issues.

We love the idea of our new townhome. It suits our lifestyle and we look forward to new releases;ationships with our neighbors. We are disappointed in the build quality. We kept hearing that what we bought was builder quality. Our construction manager was great giving us walk throughs but was unreliable responding to our email and suggestions. This was very disappointing as we were told to of their being available for us, but then ultimately basically ghosted us. The ceiling upstairs sheetrock and finish is cracking and falling off the ceiling. We are told that it's normal settling but having holes in the ceiling the first month feels like workmanship overall was low end at best. There was a crack in our kitchen cabinets that we wanted replaced but was just covered over and we were told it was "normal". Our garage door had to be serviced 3 times to get the panels of the doors to seal properly to keep the outdoor elements from blowing in. Our front door handle is loose and needs to be fixed or replaced. Windows feel drafty downstairs and in some places upstairs. So much so the blinds appear to move when it's windy outdoors. Deep cleaning was needed post closing as the cleaners brought in prior were not very thorough. We have learned that we will just have to be aggressive with our warranty needs this first year. There are parts of our home that feel like they were just thrown together. But in time, either through warranty or just improvement on our part. we hope to make this home feel more quality than what we feel we were believe we were sold. ... More

We bought the home at Highpointe due to location and the attractive models we visited. We were pressed for time due to work relocation and time-limited rental, so we welcomed a speedy purchase, but perhaps we should have had a deep look into the actual quality of materials and tradesmen workmanship. It begins with having to have window frames corrected. There were various windows that we installed crookedly and had to be remedied, followed by toilet paper dispensers that were poorly mounted and could not be used, followed by a shower door that scraped the floor and had to be addressed by three visits, followed by realizing that the appliances were all bottom level buys. The appliances do not match the pretense of the price of the home. Cheap appliances will need to be replaced soon. Kitchen ergonomics were not a concern. The most recent discontent occurred last night when the smoke detector alarms sounded for the second night in a row. The fire dept came both times. I call the Pulte Emergency number and they could not help me, as I needed the name of the vendor who installed the electrical system/wired smoke detectors. There was no sticker in the electrical panel listing the electrician. Also, why is there not a way to silence the alarms after a false alarm? There is also the issue of the irrigation head that sprayed the back windows with intensity, and after it was supposedly addressed, it was simply pointed to another part of the back of the hous. It seems that quality control is very poor. ... More

For a half million dollar house, I am greatly disappointed. I had high hopes that Pulte would build us a quality home and what we have encountered thus far is the opposite of quality. There are sections of our drywall that look like a toddler was set loose with mud and they called it a good day. Paint haphazardly applied (literally, it appears as though somebody spilled a substantial amount of paint on the floor in our downstairs powder room and couldn’t be bothered to clean it all up- I am still scraping paint out from in between my floor boards). Some of the worst finishes especially when it comes to smooth corners in drywall. The plumbers couldn’t be bothered to install the master shower pan correctly, so we had to call them out to repair the horrendous creaking and CRACKING when we tried to shower. The tile in the master shower has so many chips, like a sharp saw blade wasn’t available in our tile install day. And don’t get me started on the masonry outside. The mason on duty that day apparently was absent on the “make sure you mix pallets so that color variations blend” day because we have a 5-foot stripe running right down the middle of our house. I will never purchase another Pulte home again. ... More

new build in a hot neighborhood so excited about the value overall but the build/workmanship was mediocre at best

Overall, I do like the home itself, but my experience with Pulte was disappointing. The option-selection process lacked transparency, and several important details were either not clearly explained or were outright misrepresented. I was told certain features could not be done, only to later see those same features included in nearby homes. For example, I requested basic wooden steps off the back slider and was told this was not an option, yet a quick-build home next door received them. I was also told a side entry door for the garage was not possible, despite multiple surrounding homes having one. These inconsistencies were frustrating and eroded trust. Additionally, within a week of moving in, a window seal began leaking moisture. When colder weather arrived, the window cracked. Nearly two months later, the issue remains unresolved. While the house itself is nice, the overall experience left me feeling misled. If I had to do this again, I would choose a different builder. ... More

What started as a very positive experience with sales and the design studio became more challenging once construction began. We encountered ongoing issues with follow-up, communication, and workmanship throughout the build. As a frame of reference, this is our third home and first new build. We selected most upgrades offered in our model and through the design studio. Despite being actively involved throughout the process, the overall quality did not fully meet our expectations, an experience we have since learned is shared by other Pulte homeowners in the area. While we are happy to be settling into our new home, we feel the value did not align with the investment. ... More