Pulte Homes Reviews

Not actually very good exoerience.

Buying process was very good and the sales office responsinve and fantastic to work with. Construction manager is a very diffferent story, with a clear lack of communication throughout the process. Closing on the house without everything completewas a big mistake. Everything pending takes at least 4 calls/emails to get a response, with construction passing the problem to warranty. Some problems persist and hoping the warranty will address these.

Closed on my home in March. Multiple issues with workmanship and missing items. Everyone says they are going to rectify the problem, but all I get is multiple lies and put off. My advice is not to close on the home until everything is satisfactory. They say they will come back to fix the problem but never do.

We are thankful that our sales consultant, Yvo, was so incredible. He was the best part of our home building experience - very professional, a great communicator, and did everything possible to make sure we were satisfied. 5 stars for Yvo. Unfortunately, our construction manager was the complete opposite. He was not only unprofessional, but went so far as to write up a nasty email towards us future homeowners in regards to concerns we had about the house. I will refrain from going into detail. Aside from that, the amount of issues with the home was overwhelming throughout. It’s a shame that a lot of these have become our issues post-closing because they were not addressed at the time they should have been when the home was under construction. For example, a big issue we had in the kitchen. A raccoon snuck into what should have been our locked house (all windows had been installed, but a sliding door was left open) and the animal urinated & defecated all over and between several cabinets and inside of drawers seeing it was the day before countertop installation. We saw and addressed this immediately. For weeks, nothing was done until right before we closed where only two drawers were replaced. After closing, the smell of the feces and urine was still very strong in the kitchen because it had soaked into the cabinets. We have children and pets - this is extremely unsanitary and not to mention a health hazard for everybody. I cannot stress how disappointed I am that this happened at all, as well as the fact that it did not get resolved until a month and a half after we closed on the house. Thankfully, Rob and Jimmy in the customer service/warranty department have gone above and beyond to make sure things were right in our kitchen. For all of our other warranty needs, Rob has been extremely helpful and has gone the extra mile to get everything taken care of in a timely manner. We could not be happier in this respect! I also must add that although we had a terrible build experience overall because of our construction manager, Ed, after reaching out to the construction supervisor, Nemo, we were much happier and things finally started to move along again once he became involved. He was a pleasure to work with. This was not our first time building a home, but it was our first time choosing Pulte. We understand the lack of supplies & manpower in recent times, but what we went through was completely unrelated to those things. ... More

Overall the materials used seem cheap. 1. Sinks do not have anything to close and open the drain, have to push it with hands 2. Bathtub tap doesnt have anything to control water flow, either its full flow or no flow 3. Shower head seem cheap build 4. Toilet seats are cheap built 5. Kitchen stove and dishwasher both are not functional, stove takes longest time to heat, dishwasher dry cycle doesn't work 6. Trim paint job was done poor quality 7. Kitchen island workmanship is poor quality, its not straight but off, I wish i could upload pictures 8. Temporary driveway takes off and concrete work hasn't been done even when the frost warning is off from a month, no communication regarding it 9. Flooring work is poor quality, the planks move ... More

Pulte homes are known for their built and quality. Although I can say I am happy with my new home, the same cannot be said for the buying and building experience. The communication from the site manager, the loan office as well as the sales agent was lackluster. Every little update required communication from the customers part and never was anything communicated by the initiative of these company employees. Overall I’m happy with my home, however if you must buy a pulte home keep into consideration it might not be a wholesome experience.

It is VERY obvious that Pulte did not appropriately oversee the workers who built my home. So many massive issues in all of the finish trades. I wanted to move into my home with peace of mind and now I’m stuck in an endless cycle of fighting with tradesmen over their terrible craftsmanship. Absolutely horrible. I used the think Pulte stood for build quality. I no longer have this association with their name.

The house looks great from the outside. As for the inside of the house, we labeled several areas that needed to be retouched during the final walkthrough and inspection phase, and they were improved mostly. However, we somehow managed to find more problems immediately after we moved in, which include sloppy paint jobs (marks, dent, dried out dripping lumps) on baseboard throughout the house, an open hole between one of the banisters and the bottom of the stairwell, missing parts of the stove leading to a wobbly stovetop, missing rubber bumps in almost all the kitchen cabinet, and cracks below the kitchen island. When we addressed these issues, some of them were fixed, some not. It is like buying a brand-new car with scratches and marks all over the place. It's not a pleasant feeling. Not to mention this house costs over ten times more than a brand new fancy car. ... More

When you bring up issues right after closing such as cracked tile, door has hole in it, which takes over 2 weeks to be painted so far and not installed, a month out at this point to get stucco hole fixed, if they show up! Just horrible on issues and they just do not care after you are handed the keys. No communication with you, if there is no one is on the same page.

It was a struggle but we are in. It took over a year from the time we signed. Our closing was changed at least 5 times and most of it we wouldn't find out until the day prior so we missed quite a bit of work for these closings that didn't happen. We still have issues on things being finished so hopefully we get those fixed sooner rather than later. We moved in a month ago and we've had a couple issued addressed but be prepared to find things you didn't know about until after you've lived in the house for a bit.

Although PGP Title is separate from Pulte Homes, the experience with them started the home buying experience on a bad note. The individuals we dealt with were incredibly unprofessional and borderline rude. The folks we dealt with at Pulte Homes were nice for the most part but also unresponsive at times. The quality overall has been a bit of a disappointment. There were numerous things left undone at close that we are still trying to get taken care of through their warranty team. It's exhausting having service people in and out; often times showing up unannounced. This is our first home that we built, so maybe some of the items on the punch list are normal but a lot of it appears to be just subpar and rushed workmanship. ... More

Not only did the delays total four months to move in (7 month window to 11 months), but we’re still waiting on an oven, utility sink, cabinets, etc. Pulte clearly over building while rates are down and not concerned about you once you’ve paid your down payment.

read all the information before twice

I purchased my home remotely and visited for the scheduled inspections. In between visits updates from the crew were few and far between. Many times I had to reach out multiple times before receiving a response. Now that I live on the property, the warranty service is even worse. I have had issues with my condo since closing day that have still yet to be resolved two months later. The team doesn't believe me when I report issues and doesn't schedule the teams to fix it until they stop by which can sometimes take weeks. Overall unimpressed with the maintenance and build process for these townhomes. ... More

I appreciated the step by step process by construction and leading up to closing, but then once I closed it was all different. My dishwasher was installed wrong and caused major water damage. This resulted in my hardwoods being removed and replaced during my first week (the very next day I closed). I couldn’t properly move in and access my kitchen for days. There were many issues with how the home was completed with an overall “sloppy” completion. Even when workers were sent back out they did not fix it properly and had to come out again and again. I still have unresolved issues. I have to keep asking and follow up on unfinished work and do not feel that I got what I paid for when I closed. The communication is weak and quality of the finished product is disappointing. As a first time homeowner, I walked into a mess and was completely unhappy my first week when it should have been a happy first week. Now a month into my first home, I’m still trying to get concerns addressed and my home finished. For example, I paid for screens on my siding doors and they never were installed. That’s a month without them while they were paid for and I had to point this out to Pulte myself. Sprinklers were not installed correctly and in the wrong position and I’m still waiting on this repair and cannot use them until they are fixed. Scratches and stain on my kitchen counters. Bath tub dented and scratched. The list continues. Pulte keeps telling me to wait or that they are working on it, but I lost trust in the process. I have to be the consistent reminder and stay on top of every detail. Overall, I am having to take time out of my work schedule to schedule repairs that should have been addressed during inspections. I wish I had a better experience. Disappointed. ... More

For the price we paid the workmanship is lacking, drywall cracking, poorly painted edges, and already a laundry list of items we need addressed.

House was not ready to close but we closed anyway. More than 40 follow-ups. 29 left 8weeks past close.

This is my second Pulte Home in 17 years. Unfortunately, this new home did not meet our expectations in quality workmanship. From the sparse front landscaping to drywall repairs and tile mess-ups it has been frustrating. Due to the company rushing the closing before the houses are done is an experience that all homeowners are faced with in this community! At walk throughs with Superintendent things are not completed at all and this should not be. I have waited over 2 months for a tile repair. I have waited for over 2 months for a drywall ceiling patch job that looks terrible. Windows on the house are scratched by the cleaners and have weep holes plugged with stucco AFTER the house closed! This because the windows were filthy at walk through and still not done when we moved in! The kitchen sink that we paid over $500 extra for does not drain properly and food sits in corners. We can see light through the front door and door from garage has a lock that binds. All of these things and just a lack of attention to detail that frustrates the buyer. We live in a construction zone with many houses being rushed. In 2 months the roads have never been cleaned. Nails, trash, dirt are everywhere. Every morning trash has piled up on my porch and in the rock landscaping. The workers park on our rocks and thus, we lose the rock landscaping into the street. This is just nuts when buying half a million dollar + homes! I am sorry Pulte, but your mortgage company caused us undo hardship and over $900 in expenses also. When I complained I never got my money back! You see they told us to come to another state that our house was ready to be signed for, when in fact there was no clearance from VA ...so they said. House was not done. After waiting in a hotel room for days we ended up having to go back home with no house signing! $900 in hotel expenses and NO ONE CARED! THEN WE FOUND OUT FROM VA THAT THERE WAS A CLEARANCE LETTER IN OUR FILE THE WHOLE TIME! THERE WAS MORE TO THE TERRIBLE STORY, BUT I WILL NOT DISCLOSE IT HERE. ... More

Advertisement shows units available and cost in the middle 200k, reality was there we no home available within two months and the cost was a 100k more than advertised

Building too much, not enough staff and lacking in quality. Hard to get responses on questions, kept putting fixes off so had a long list of things to do after closing. Still waiting on items over a month later.

Incomplete work at the time of signing. Patch work is still incomplete after a month of signing!

Pulte rushed delivering our home; therefore, quality suffered significantly. Workmanship was very poor overall; the lack of oversight of the contractors is evident everywhere. The warranty department has been very responsive in fixing issues, but with much inconvenience to us since we already moved-in. The fixes are also very poor as far as workmanship goes. This is the third new house I have owned and by far the worst quality and moving-in experience. Previous builders were D.R. Horton and Lennar.

We are two months in, and still have no working master bathroom. The plumbing is leaking through the downstairs ceiling and Pulte advised us to not use the bathroom until they can come out later in the month. I think that says all. The slightly longer version is that we bought the home in a great area, which represents about 50% of the value of my house. It's just sad to see how cheaply Pulte has finished everything. Our "upgraded" kitchen cabinets look good, but are particle board worthy of a low-income-housing project. The stains in our carpet that would be replaced, are yet to be addressed. The electrical issues caused by the master bath room leak have likely burned out our front door bell. The house was delivered with a missing garage door opener (which was then explained for the first time to be an "upgrade"). Still, none of these issues are unfixable, so I'm sure 12 months from now I'm fine with it, but with minimal extra effort from the builder, this place could have been so much nicer. ... More

Poor workmanship and lack of responsiveness.

Expect delays and long periods for issues to be resolved