Pulte Homes Reviews

Have had issues since we moved in and have been waiting for our broken toilets to be fixed for 2 months (all 5 of them) with the bare minimum being done and no resolution

I moved in and had tons of issues with no response from the HOA or the mortgage office since the mortgage was sold before I moved in.

I don't think I would ever go with Pulte Homes again in my life. The buying and building process was okay. I'm very very disappointed with the quality of workmanship and materials used in the home even with everything upgraded. I feel like I overpaid by a lot compared to the value I received in the home. Most of the items marked to get fixed during the final walkthrough were not fixed as they had only kept 2 day window between the final walkthrough and the closing. I have contacted the supervisor to get these fixed and still waiting to actually get them fixed. With upgrades, I did get to choose the stuff but it wasn't as much as I would have liked and also what their competitors such as Toll Brothers and Lennar are offering. I regret not going with the Toll Brothers who are way better and less expensive. I have a cousin who choose to go with Toll Brothers in Elgin and he was given so many options even with the standard options and the service he has been receiving is excellent. I feel like Pulte is only focused on building as many homes as they can and increasing the revenue number. Another thing I'm extremely disappointed with is that Pulte isn't flexible at all. You would have to work per their schedule and they will hardly make any changes you would want to make in the schedule even with early communication. I would advise new buyers to be very careful in buying a Pulte home. ... More

Quality of workmanship is above average, but there are definitive flaws with the angles of the walls and doors. There are many walls and doors that are crooked and bowing right now (before settling). Our interiors doors were poorly installed; some simply don't latch properly, others latch with effort. One of our initial concerns is that we had three construction managers. That's disconcerting because there is a lack of continuity. Our premium lot has Restricted Drain Easements that were not communicated during the purchase period. Very little information and knowledge about them was shared by the Pulte team. The initial experience with the HOA, Associated Asset Management (AAM), was utterly abysmal. They didn't return dozens of phone calls or emails when we tried to submit a fence request. They sat on the request for 40 days before attempting a response. There's a lot of talk and chatter about customer service and requests for surveys before the job is complete or services fulfilled by the vendors or HOA. I rather see that effort and attention to closing the punch list and fulfilling HOA requests. There is a definitive lack of follow up by everyone. ... More

We have somewhere around 100 footprints on our driveway from workers with concrete on their boots! We have dead plants because they were installed and not watered until after 3 weeks! We have tile in the shower that looks like a first grader installed it !The pocket door to that bath is 1 inch wider at the bottom of the frame than the top of the frame! There is a column it the hallway that is at least 1 inch out of square! That is what we paid too much for in this home! The quick move in homes,some whitch were bought by investors and then rented out were finished and then sold at a discount while we waited 2 months after our promised date and then paid full price! This community has alot of damaged roads because of construction equipment and alot of spilled paint all over the asphalt there is a gushing pipe in the park that floods my next door neighbors unfinished house because a tractor grading that lot broke off a park sprinkler and then they have refused to fix it after more than 3 weeks! This is not how we dreamed of spending our retirement! What a Disappointment! ... More

To many things wrong at closing for the money we paid. Shotty workmanship on alot of different trades within the home. 6 weeks after move in, many of the fixes we have requested are still not fixed. Pretty obvious the trades do not care your home. Trying to get in and out as fast as possible. If they don’t have a part to something, they just leave it as is and move on to the next job. No accountability on the subs, the Pulte project managers need to do a lot better job holding the trades accountable. This is definition of over promise and under deliver.

Agent was not educated on PA content, nor had the ability to adjust PA to fit purchasers needs. Substance in the home is poor in quality and finishes that I feel should be improved. Response from construction manager was perfect. However he seemed to be limited to what could be corrected and improved on. Again, finishes by Pulte should be improved on so that new owners are not immediately putting thousands of dollars into finishing appropriately. Appliances that were not included in purchase price should be included. I know for a fact that negotiations have been made to incude missing appliances in purchase price. This seems to be a small savings for Pulte at the risk of customer dissatisfaction. ... More

Site manger just let anything pass once we moved in we found a lot of thing wrong and brought up to building manager let warranty handle it they will fix it we had 67 items on the list they have to come back and fix and a few of the item they had to come multiple times to fix

The quality is not good and the way construction is not as expected

while there were some aspects of the project that were completed to my satisfaction, there were also areas where I felt that improvements could be made. One specific area of concern for me was the communication throughout the project. I often found it difficult to get in touch with someone from your team, and when I did, I didn't always receive prompt or clear responses to my questions. This caused some delays and added stress to the project.

Overall attention to details missing in build quality process , I was forces to close incomplete house and closing department didn't fallowed his own closing procedure and did `t provide me enough time to inspect Now whole burden is on already overloaded support team

This project was significantly delayed which caused me to incur significant additional costs.

The build quality and finish is below expectations. I never expected this from pulte and will not recommend friends to buy a home built by them. A new home doesn’t look new it looks like construction team was tried to complete this project asap.

Home wasn't completed during the timeframe given, and there was never any communication from Pulte unless I initiated it. Excuses were the norm during the process, and even after I'm still waiting on things to be resolved!

Had our construction manager quit 2 weeks before our house was supposed to close and realized he hadn’t cared for weeks. Had so many things wrong at our walk through. Pushed closing back a few days. Still have multiple thongs on the outside wrong. Dishwasher has never worked, still waiting in parts. Water heater was broke from the electrical people turning it on without water. Still waiting for cabinets to be fixed for the 2nd time.

First of all, my experience with Hector, the construction manager was GREAT! He exemplifies the outstanding customer service and responsiveness of a true professional. My experience went downhill from there. There were (and still are) a dozen items on the punch list that have not been addressed by the customer service team. Quite frankly, the attitude of these customer service facing individuals is very apathetic. They clearly don't care about customer satisfaction. I was told four contractors were scheduled to perform the corrective actions for my punch list. On the scheduled day of repairs, not one of them showed up. I called the customer service person that scheduled the appointments, and he had no idea they hadn't shown up or why not. (A professional customer service person would have confirmed the schedule with the contractors prior to the scheduled date). In speaking with my Pulte neighbors, I'm hearing similar frustrations and complaints. Bottom line is my wife and I like the house and hope Pulte leadership is aware of these types of concerns and takes appropriate action to demonstrate their desire to be a well respected home builder. I'd be happy to share my experience with them directly if they really care. ... More

The whole process took too long and communication was an issue all through the process. Issues were never communicated as highlighted from the beginning and all the building stages meetings were not scheduled as prescribed in the building process. Numerous errors were discussed at the end of the process. Lastly, the lawn was not properly down. There are multiple pot holes that collect water when it rains.

We. Loses escrow on our new home at the end of November 2022. This property was bought as investment property and we immediately listed it for rent. We were fortunate to find a qualified renter who agreed to move into the home at the end of December. Three days after moving in, the half bathroom toilet on the second floor backed up . After further inspection, it appeared when the toilet was flushed on the third level, it stopped up on the lower level. Being it being New Year’s Day , the tenant contacted the emergency number for Pulte. They responded reasonably fast and were at the property the following day. After an inspection, it was noted that the main pipe was installed incorrectly and they had to open up the ceiling in the garage , below the half bath, and correct the piping system. The walls and ceiling were damaged with water and had to be cut out and replaced. Two fans had to run for three days to dry out the interior of the walls. I was OK with the response for Pulte to fix the issue but was very disappointed with their compensation. We reached out to Pulte from day one but they were slow to respond. This is a brand new home! and Pulte should step up and pay up! ... More

Not very satisfied since we started the buying process and the closing.

Atleast in my case, i don't think this is the right value for the price i paid. Firstly my house backyard is main road facing and there is no fence provided, typically it should have been provided. Secondly, I just requested for couple of extra bushes to be installed so we don't hear the noise from vehicles and there could be some privacy. My request was denied. Still there are bits and pieces left to fix, it feels sad that giant Pulte constructions is having this trouble fixing the issues requested for. I have people coming to my house and had changed the perspective on Pulte Constructions ... More

No proper response and our house was given way after the promised time and no compensation

After waiting over 14 months for our home, it was not up to what we expected. The cost was over a million dollars. I am happy to send photos of all the things we had to deal with when moving in and we are still dealing with. The contractors who worked on our home were subpar. It's almost embarrassing to show our family and friends. This was my second build with Pulte. I should of known.

I am running behind the Pulte Warranty even after 40days of Home closing for issues fix in my Home. I had issues with 2 Bathrooms, improper ceiling which is making cool air enter into Home at some sections

Original closing date missed by 3 months, house still not finished when closed (window screens missing, trim paint not finished). Warranty is very slow to fix issues...waiting 2 months for homescreens. Had to pull credit 2 times because original closing date severely missed.

The good - Attentive and cooperative Sales team, decent project and construction managers, excellent team in lending department. The Bad - Really poor quality construction and craftsmanship. Too many issues with the house. Pulte outsources most of the construction to 3rd parties and they do a terrible job. Home inspector caught a lot of serious problems. You will notice cracks, crooked panes, windows, electrical outlets after moving in. Cabinet doors and drawers were not aligned. Cracks on crown moldings, glitchy windows, very poor finishing, uneven surfaces, weird floor cracking sounds, uneven heating through the house etc. Highly overpriced homes for the quality offered. ... More