Pulte Homes Reviews

At the beginning of the home buying experience, I asked what makes Pulte a better home than Ryan Homes, M/I, etc. I was told that Pulte is an overall better quality in workmanship, materials, and process. I will say the process was pretty good, but most builders have the same process in place. The workmanship and materials is a different story. The non-structural materials are pretty good as long as you upgrade. The structural materials like drywall, foundation, and exterior landscaping is not good. Way below expectations. And workmanship, besides for a couple trades like tiling was shoddy. I can understand there will be cracks and pops after the house settles, but I do expect walls to be straight, doors to be true, and flooring to be even. Would I rate Pulte above other home builders? Probably not. If I had advice for another buyer, I would say do not pay attention to the builder (unless you’re looking at a high-end, more custom home) because none really seem to care about quality and craftsmanship.l, and that includes Pulte. ... More

I do not have a door bell. The placement of the downstairs thermostat is behind where your TV is. The light in the kitchen / dining area is no where near where a table should be. Why is the outside spicket in the garage? Also, unless you drive two compact cars, the garage is not a two-car one. It isn’t a bad floor-plan. The master bedroom is nice a big with a function walk-in closet and large master bathroom. Overall, Pulte builds a substandard product with very little attention to detail.

There are many spots on the first and second floors where the floors make creaky sounds. Walls are not sound proof (not even semi- sound proof). When a bathroom is used the loud water sound can be heard in the bed rooms. Water and sewer pipes throughout the house make very loud sounds. Sound from laundry room is no exception. Regular talk from the first floor gathering room can be heard in the second floor walk-in closet in the opposite corner of the house.

People very efficient & responsive -especially Sales ( Neal), Construction Manager (josh), warranty ( Trusha) Materials- Not so good, does not correlate to the price. Unhappy with the way the delay from Pulte's side impacted buyer's mortgage rates.

I had high expectations for this house, but they didn't meet my expectation at all. The construction is subpar at best. The windows make noises when there is even a little bit of wind, there are very loud ticking sounds through the vents and the pipes are freezing when the temperatures are low. This is Chicago, the winters a cold and harsh so a house should be build sturdy not like this. Don't even get me started on the floors, it's all uneven and there are cracks in the celling already. I do appreciate the prompt responsiveness to the issues, however there are too many issues and it's only been 2 months. ... More

Love the home layout and design. Construction took forever while the builder was inconsistent and unresponsive at times. Even after moving in...he was given a list of issues needing resolve and he never followed through. The sales office was excellent. Quality of build and issues seen since moving in have been very disappointing.

My sales rep, Jason, was wonderful to work with during the process. During the build though sometimes my house would sit for a couple of months with no work done. Then Andy and Logan took over as field managers and things started to happen quickly finally. All three of these people were great to deal with and on top of things. Once I got into my new house though a few issues came up and it takes weeks for any responses or any one to come out to do repairs. At the moment I have three windows that are leaking causing the paint and drywall to peel, stain and break apart. I reported this issue on 11/27 and after finally getting a response about a week later, I was told the soonest anyone can come is 12/22. It is now 12/26 and no one has called or showed up yet. It's a great location and layout but just a few things is showing that the quality of workmanship is poor. Other neighbors have had the same issues with getting any responses as I have so seems once Pulte gets your money, you get put on the back burner for any issues to be resolved even though there are workers and companies in the neighborhood almost every day, all day long working on building new homes but not existing ones. ... More

Ryan our construction manager made such a stink when we asked him to come back and look at the poor craftsmanship. When we moved in there were big items he did not address. We couldn’t move in properly because so many things needed to be fixed or touched up. He shook our hands and promised it would be done before move in day. Nope. And he’s blown us off when meeting the launders at the house- they ripped paint off the side of the walls, used our water to wash out their paint buckets leaving paint all over our lawn. And the one time we schedules Ryan to come back to look at the things we were talking about he rolled his eyes and made such a fuss about it. He’s supposed to be the regional construction manager and he acted like a child. We have zero trust that these items were even logged. ... More

The quality of the home is disappointing. Would have expected a much better final product for the price we paid. Several issues were supposed to be addressed during the building process, but left not taken care of. Items that were marked by the Pulte quality control Team were ignored. Now we are going to have to take up several issues with the warranty department.

It's been a month now since we moved in. So far, I've raised many issues nothing has been checked and closed. Other than that the overall experience is good.

I entered a contingency purchase agreement and within 24 hours the house I chose was shown & offered to another buyer. Luckily my realtor was able to sell my house so I could remove the contingency. The quality of the carpet & flooring is low. There are numerous flaws in the drywall finish and paint (gouges, and rough areas) I requested repairs on 2 particular areas and both were not smoothed or filled. They were merely painted over. I requested assistance with the reprogramming my garage door opener but I was contacted when I was wasn’t available and never received a follow up. The same uncovered light fixtures that are in the garage are in the dining area and flex room. ... More

The initial process of building with Pulte was exceptional. We followed their process and things were on track. Once we were about half way through the process things started to fall apart. Lack of communication, delays, missed deadlines, etc. We closed on October 7th 2022, as of today December 7th 2022 we have tape all over the house marking repairs/items to complete the punch list as well as our 30 day warranty issues. Still Waiting!!!!!!!

The Sales Team where phenomenal LaMonica and Carlton. Exceptional sales agent and represented Pulte very well. They were kind, caring and exceptional. The Building Managers Fred and Brad very good guys and walked us thru as the house was moving along. They were always responsive and made themselves available to us. The nightmare started when it was getting close too closing in the home and the standard that Pulte claimed too have went out the window. On closing day, the house was so dirty that you wouldn't nor even believe it. The price we paid for the house did not match the quality of how it was built. We would know because this is the 3rd we have built in the last few years. We called them out on the crappy work their vendors did and the low quality. They were apologetic and said they would make it right. So for the first 3 weeks of moving into our brand new home, service folks were coming in fixing issues. So instead of enjoying our expensive brand new home, we were waking up to service people fixing things and even with all of that not everything was taken care of. 2 months into moving in and living in the home, it is glaring that the quality of work sucks and was shady. The Area Manager was called in but since then we have not heard from anyone. Not even a "we are sorry note". Not a follow up. I guess this is what corporate greed looks like. You buy a very expensive home during the highest real estate prices in history and companies like PULTE, bid, strong and bad take advantage if you. Well shame on us for trusting the Pulte name and brand. ... More

We experienced multiple delays but the most upsetting is giving up our lease to move into new home but delayed for 50 days. Footing the bill for a quick rental at premium cost whilst waiting for zero entry doors to be sourced/installed and now the same doors have paint spray on the glass and door jams and they do not open out as much as they should. This door system is the reason we were sold on the home design so it is very disappointing that they are not what we had hoped. Still waiting after 7 weeks in the house for punch list items to be sorted out. The kitchen backsplash was poorly cut and installation sloppy. ... More

Expected more for a company that advertised itself as “Higher Standards-That’s the Pulte difference” or “Commitment to Customer Care”.

There were 3 price increases while we waited to sign the contract to build. The developer and builder own the HOA. We wee told the community prohibited investors and rentals, but we have discovered two rental properties by investors. The builder and warranty division are non-responsive. Don't close on your house until the builder performs on all items of your punch list. After you close, you are not a priority to them, and they forget about you. You are no longer a priority after you close so beware.

While I am happy the construction managers got me in my house prior to my rate lock expiration, extremely disappointed with the quality of work by the 3rd party vendors Pulte Construction uses. Given brand and price point of home, Pulte either needs to hire more construction workers under warranty the Pulte Construction brand (permanent employees) or leverage better contractors. Attention to detail was below my expectations. The only instance where I would recommend Pulte is if you are in the early stages of a up and coming area.

Built quickly, but suggest more emphasis be placed on built well

Poor Workmanship. House was dusty and dirty when we got it. I thought it would be nice and clean and shiny like the models. Nobody wants to take accountability for the workmanship.

Since we moved into our new home we had sewage backup into our house twice, The new stove wasn't working correctly. it took an hour to bring a can of soup to a slow boil. The Pulte rep said the range was not supposed to turn red and said it was working correctly. When we tried to start the oven it started making a loud grinding noise, sparking and smoking. the Whirlpool technician that came out said that it was wired correctly, We had electric sockets that did not work, the paint on the walls looks like it was painted by a five-year-old. We have palms that fell over in the storm that were not supported with stakes, We paid for upgraded appliances they gave us a tiny microwave and it doesn't open properly, There is a hole in the facia they say its normal. ... More

Good luck with finishes and trying to get them to fix things that are mentioned before closing on your pre closing walk-thru. Oh and emergency issues like leaking windows have taken weeks to fix.

We had a great experience with construction manager till the point of closing of our new home. There were few issues which were supposed to be fixed within the month after closing. But later the construction manager backed away and told us to go via Customer Service. Incompetence is an understatement for their customer service department. They aren't communicative and sounds like they want to finish our call in a rush. We get work orders but nobody shows up on the designated day and subsequently our work order get pushed out.

very poor customer service, no one answers your service requests

The process to build completion was fraught with frustrations. The Pulte mortgage process was awful - responsiveness was almost zero and had to constantly follow-up and track down the person assigned to my closing. The individual has a permanent out of office set so you cannot reach them. The Pulte construction manager is a negative rating on a scale of 0-10. Responsiveness is non-existent. I was not informed of a supply chain issue with my cabinets. I was not informed of a changed closing date and just happened to find out from Pulte mortgage "Hey, your closing date was pushed a month, did you know?" Non-responsiveness to questions. It is now 1.5 months after closing and the list of items that were supposed to be addressed still sit, waiting. The construction manager responded multiple times that everything would be taken care of that week and...nothing. He advised me not to submit to warranty likely to not have a tracking record. I've stopped asking for fixes and he has not responded. Very disappointing and frustrating. Would not recommend! With so many options in builders out there in this area (and perhaps yours?) carefully research the responsiveness and management of your building process. It makes a huge difference! ... More

The house itself is great for the most part. Once closing takes place, they forget about you. We've had to beg for 6 weeks to get the final grade completed. Lack of response to e-mails and texts is maddening. There is still a list of items that need done. In summary: pre-close, great (A+) - post-close, horrible (F).