Pulte Homes Reviews

Pulte’s poor communication and commitment disappoints us so much. They really need complete responsibilities and accountability to listen carefully and timely communicate. Most importantly they have to take action but not simply disregard or inaction. Very disappointed and unpleasant experience.

I have very bad experience with Pulte . Before closing 3 days , we walk through house and we founded so many things which are not properly installed . At the day of closing , we walk again and we founded 20+ things which Pulte did not resolved till that day . THEY PROMISED TO US EVERYTHING WILL BE DONE . We make the agreement, after closing 15 days PULTE should complete the list . Today , 6 weeks after closing list is not completed, and they are apologizing all the time , with excuses and sorry for inconvenience. I can prove all calls which I made to PULTE TEAM ( more than 50 ) , emails ( more than 50) text messages ( over 50 ) and of course agreement which PULTE signed with me regarding all 20+ issues will be done 15 days after closing. Again 6 weeks after closing they didn’t complete the list. ... More

We’ve had so many issues. We were promised the home would look like a model home and it wasn’t. We are waiting response to get our issues resolved. Just felt like things were put together as quickly as possible knowing things could be fixed. On top of that we have plot issues. Our plot is smaller than what was supposed to be according to the plan.

This is my second home purchase with Pulte and almost might be my last. It was a true headache from the beginning with the sales center and lack or attention to detail and communication. The saving grace was the field managers who actually communicated very well and helped along the way. If I was to purchase again and saw the same sales team I dealt with I would leave. To obtain any updates from them was like pulling teeth. Even the local main office was also terrible at communicating. Due to covid we had supply issues but my home started after homes that had been purchased after me because the sales rep forgot to submit everything on time. ... More

Overall, it was a good time to buy a home which is why i did. Prices were rising and you needed to get in somewhere. Would I go with Pulte in the future? No, i'd try someone else out. I had to stay on top of them during the build process and when i mentioned issues, i was assured it would be taken care of. Weeks turned into a few months and during the last two weeks of closing they attempted to fix those issues when it should have been taken care of far in advance when it was brought up. Today after living in the home for two months, I'm finding other issues. Which brings me to their whole warranty process. For example, in my master shower, they never sealed the grout on the top tiles. I could stick my fingers all the way down just about anywhere on the top row. When i called it in, they came and sealed it. However, they wouldnt paint it. That means i have to call it in again to get it painted now and smoothed out. Its pretty dumb that I have to call an issue in multiple times to get it fixed 100%. The outside of my door never got sealed like the windows. I inspected other homes and they are in fact supposed to be sealed. Paint on the inside of the window frames never got cleaned up like i requested. Touch up on paint around the metal sealed plates on the ceiling (where fans/lightsgo) never got touched up. Pretty sloppy and definitely wouldnt try Pulte again. ... More

Houses are really built with very poor quality, there are lot of echo and you can hear through walls up stair/downstair, also even slow walk sound as a big bang noise. flush in a bathroom will create noise as if there was a big machine turned on and it is very lound rt below bathrooms (this is a big issue where we have work from home and in the meeting), this itself show how poor quality is.

Have had a lot of issues with labor shortages, back ordered products, and wanting us to close on an incomplete home. Still trying to get shutters since they are on back order but other identical homes are receiving theirs. Also told sod and landscaping might not happen until spring of 2022 and we moved in July 2021.

Overall poor from sales to construction. Multiple project managers with poor communication, sales with over promises, and a swamp in my backyard making it unusable. Already considering moving.

When I talked to others in the neighborhood, all were given a much lower lot price. People with much bigger lots were charged significantly lesser lot price. I feel I was taken for a ride.

Poor communication Delayed closing with no notice until day of originally scheduled closing No mailboxes for 3 weeks after closing Unable to use driveway for 5 days after closing due to driveway being poured late because of late inspections 5 weeks after closing and closing checklist items have still not been addressed Nails and debris all over the roof Damaged garage door from subcontractors has not been replaced Drywall and paint touch ups still not completed

Pulte Homes has had a good reputation, but unfortunately I am very disappointed in the entire buying/building process. 1. Pulte sales told me the property is not in a flood zoom but actually it is. Two weeks before the closing I was told a flood insurance is required because it is in a flood zoom. 2. The house was built with three car garages but with a narrowed drive way only allowing to access two. This is due a special county regulation about the drive way width, which Pulte does not tell buyers until the house is built. 3. Dry walls were soaked with water due to opened windows on rainy construction days. Pulte refused to replace dry walls since they already dried when examined. 4. After we moved in, workers are still using my outdoors outlets. Most of the time it triggered the circuit breaker due to overloading residential circuit which is not designed for industrial uses. There are clear signs showing private residency and camera monitoring in the front yard but this never works. Worker stealing power was caught on video. I don't think you will publish this review but I hope at least Pulte Home higher management can see it and gives me a call or shoot me an email. I can send you all pictures and video for details. ... More

Started off really well. Toward closing Pulte sales got very short and non communicative. Pulte finance said that everything was good and then pulled out 3 wks before closing. Not very helpful

There was a serious lack of creativity when it came to figuring out the siding delay. It was very frustrating! Not to mention that communication did not come from the top down. It’s important that customers know that companies care; not just the sales people.

Visit your homesite constantly to view progress.

The quality of construction is not up to the mark, construction finishing is not satisfactory. Painting is not done as expected. Quality for components used is very low quality.

Pulte gives very few choices and charges a premium for many things that we felt should be included in a house. Although I realize Pulte is not a custom builder, we were disappointed by the selections, workmanship, and quality of building materials.

Our sales and construction representatives were very responsive and friendly and the condo is overall nice but we have had several issues. They pushed/forced us to use Pulte mortgage even though we already had our own broker. We applied, but ended up using our broker as Pulte couldn't match. That pushed the process back 2-weeks waiting for Pulte's underwriting review. Also, had many delays in closing as the condo was not appraising. Had to wait for more units in the development to close so there were additional comps. In terms of build quality, I wish we would have requested an independent inspection before we moved in to prevent a few issues. The day we moved in the utility room flooded. We have a ranch with no basement so this shouldn't happen with a new build. It took several days for Pulte to respond to our service request so I ended up fixing it myself. Once the HVAC company came out they said the entire system was built incorrectly. The drain is actually the highest point on the floor so water has nowhere to go. This is a major issue and should have been caught by the builder during construction. Also, the refrigerator wouldn't stay on as outlet was GFCI and kept tripping. The kitchen fridge doesn't actually have to be GFCI and the fridge worked fine when using a standard outlet. The master bathroom is designed weird, no shelving in the shower for soap / shampoo and nowhere to hang towels near the shower which means you have to walk wet across the slippery floor. Also, the light switch near the toilet is in the back of the room which is annoying at night as you have to walk to the end of the dark room to turn on the light. It should be next to the door. Overall, I would still recommend as it is nice to have a new build and our initial representatives were easy to work with. Just be aware that "new" doesn't mean that everything was done correctly. I just would have expected a better attention to detail with the design and build. ... More

Bought this home after coming to know Pulte homes are good at construction and they take care customers well. Realized that they are no more as the community was sold out and they wanted to handover the pending homes soon and move out. It was supposed to be inventory home with upgraded materials and we did not have a chance to choose any further. Had poor laundry flooring, handrails, poor paint quality (know that we had to wait for a year to settle down, but the paint that I got was very poor quality). More than a month now after closing but there were many pending items and still not fixed. There were many missing items in the build (tissue holder, towel holder, towel ring), back side door entry door was fixed right in front of floor air vent. Some of the fixtures (done via contractors) had loose fittings, improper workmanship. One would think the field manager is the one who pulls over all contractors and inspect what is in the build and what was completed however we had to end up in telling him many missing things. Not sure how they would keep their promise of coming back after 1 year to inspect and fix things once the home settles down. ... More

First, the following is not only based on my wife’s and my experience. After talking to neighbors, similar if not the same issues have been observed on many levels. The list below is not only our impression but was already recognized by the quality manager from Pulte. He wrote the list and I am just copying/pasting parts of it here. After our first walkthrough a lot of things got marked with tape with the explanation that it will be taken care of before move in day (that was expected, no complaint here!). Unfortunately we found that a lot of the marks (tape) simply were removed without taken care of the issue. Following an extraction of the issue list from Pulte’s quality manager: - The house was handed over dirty. Slight dust film everywhere, hinges, handles and outlets were overpainted and not cleaned afterwards - Damaged flooring (luxury vinyl, in total 9 floor boards need to be replaced). - All trimmings (windowsill, door frames etc) are sticky and will be repainted. Some doors need to be sand and repaint - Paint job in general very poor. Brush strokes and patch ups are easy to spot when looking for it - Tiles in bathroom crooked and not leveled, different (mix of) grout colors were used - Tiles in shower not leveled so water cannot drain properly - Master bathroom has hot water issues (also our neighbors experiencing this), 2nd bathroom works fine for comparison - Missing and damaged cables which need to be replaced now (requires to open walls) - 12 out of 18 windows have scratches. One is hard to open, when opened, it will not stay open - Missing or too much caulk (gaps or excess not removed) - Cabinets are crooked, damaged (cracks/scratches), several doors are warped and the paint on it is inconsistent (we paid the for the top tier kitchen btw) - Taping in the garage showed a lot of quality issues (air bubbles under tape, screws extruding or holes not filled). Even though they redid the taping it is still just a touch up of the worst spots instead of a fix (still not happy!) - Bathroom sink cannot hold water, does not seal - Missing or damaged sprinkler and outlet covers - Worst part is the stairs, nails are sticking out under the carpet. Cannot walk on them without shoes. If you do, you will find the steps to be uneven on top of it I could list more but these are the most disturbing to us. Work orders have been placed by Pulte and we have to live through the patch up job, which will be quite invasive considering few items from the list above. To be fair, it seems Pulte wants to take care of the issues but based on the initial work I can only hope that the quality of the workmanship will improve. It probably will take some time to be taken care of and I will use social media to report about the outcome in a few months. #PulteHomesExperience (by end of the year!?) Thanks for reading. ... More

Pulte creates too many homes that it cannot keep up with, thus the quality suffers. Finishings were poor such as painting was awfull, many places were missing paint entirely, choices of wood were poor as noticed during construction, final grading still is not complete after 2 months, window signs still in windows above garage, responsiveness is very slow often times months.

Medium quality at best. Pulte will burn you if they can.

I was given a very low grade refrigerator just so they could close and get their money. The frig door doesn’t stay closed, it’s very small, and doesn’t have an ice maker. We live in Florida and have to buy ice every two days. Ive talked to Pulte and their sales manager who doesn’t even call back or follow up. He’s been a total disappointment along with Whirlpool who blames Pulte then Pulte blames Whirlpool. The sad part is I can go out and buy the refrigerator I ordered and paid for but no one will step up and give me a refund to do that!! All I get is excuses and no solutions!!

From the beginning no one seemed to know what they are doing or how to answer questions. Right before our closing date 10 months in they would several water leaks all over the house and mold so they had to ripe out the walls and treat for mold several times. We were told the mold was gone and we had a new closing date so we had a home inspection done only to find the attic was not treated and there was still mold in there. So I was fine with all of this but my issues is that their trades men worked in our house for almost 4 months around our upgrades and there are blemishes on everything. We paid 120,785 to literally upgrade everything ion our house and by the time we moved in our floors and counters had issue they wont fix. But that's not even my biggest issue, anywhere you walk in our kitchen or living room either our kitchen island or living room table rattle. They blame it on floating floors but your floors should not vibe everything around it when you walk. They have said they will fix it but this is yet to be seen. I think if you are going to preach quality you should take your time and build quality, not rush so you can more houses super fast to make the most money possible. ... More

We always had to initiate communication to find out what was going on. Our house took 2 months longer than expected, but at no point we’re we reached out to to be made aware of this extension our original estimate just came and went. When we did our celebration and pointed out items that needed fixed Steven said he would be “living at our house the next couple of days to get things done.” I’m sure he didn’t do that as many of the items were not completed. We had to close with items not installed and had to wait several days for them to be installed. Then they weren’t installed correctly.

I have been in my new home for 3 months and have yet to be fully settled in the house. My floors were not to standards and what is worst the “replacement” has been just as bad; now I am waiting to get my floor redone again. My wife and I have noticed the workmanship was not as good in other areas but the main thing that stood out was the bad tile work. The responsiveness has not been up to par when asking for something to get fixed.