Pulte Homes Reviews

All different departments are collaborating to help you to settle to your new house without stress starting from Sales Department to Loan and insurance ,Construction and Post Construction Department

Like the warranty, but did not like the small details missed like toilet paper holder in master bath, the noisy air fan in master bath that won't stop pinging all through the night, missed paint areas, the dishwasher not operating correctly (no one has contacted me back yet), the fact that this supposed to be a smart home and it had no 220 plug in the laundry room and only 2 cat 5/6 outlets in the entire home (this will cost me money to correct), and I do not like no HOA due to the various people (non owners) allowed to move in here via different rental services (had I thought that through I would not have purchased here) ... More

How easy it was.

Very satisfied with the Pulte team all the way through!

Overall a great experience building with Pulte homes. They made it easy & stress free.

The quick response by Zane to try to fix some issues in the house.

Great experience. Construction Manager was very responsive to respond to questions and I’m confident in the home. The sales team continued to provide information throughout the process as well. Overall, great delivery by Pulte.

The sales people were very pushy, and it you would see costs creep up unless you look at everything in detail. They try to push the other Pulte services on you. The house however is good quality, but some of the things seem old style.

Want to recognize the professional service demonstrated in all levels of their customer service departments. Their respective teams were most helpful throughout the process and responsive to my questions and concerns in a timely manner.

Pulte is upfront and honest. They guided us through the entire process. It was not nearly as stressful as buying an existing house.

Had to point out many defects which were overlooked probably due to the lack of properly trained workers. Walls, countertops, cabinets, window frames, doors, etc. were installed improperly and needed to be repaired or replaced after my own inspection. This shows that there was a lack of quality control during the build. Since closing on the property , I am still finding defects in the build.

Overall the buying experience was great. We have been in the home since mid November and still waiting on some things to be taken care of. I understand with the holidays and covid its not easy but these things should've been taken xare of. Over all we love our home and can't wait to get it all organized and backyard done.

The experience was great from start to finish. The home and grounds were exactly as planned and requested. They went the extra mile to make sure we were completely satisfied during each stage of the build before moving on. Thank You

Overall, the home is of decent quality, there's a number of details that weren't up to expectations. Lots of paint issues (lines not straight around door frames, uneven paint, missed paint spots, scuffs), those all had to be addressed at the final walk thru with some requested to be fixed very shortly after closing). They literally missed painting the entirety of the inside of a closet door. It just feels like quality control wasn't super up to par, like these very basic things that should've been caught by QC, but they weren't. Instead, the home owner has to point them out one by one to the builder to fix. Materials outside of flooring, cabinets, and countertops are very average quality for a half a million dollar home, things like bedroom level skirt board (floor mold) were poorly connected & painted, and carpet has these painful tacks sticking up vertically by the edges (builder says there's nothing they can do about those, I've never lived in a home with this problem before). There are two walls in the house that aren't straight, like the drywall is literally at an angle rather than just a straight wall ending in a 90 degree turn. This was not a fixable problem by the builder. It doesn't impact structural integrity, but it's aesthetically displeasing. Buying process was straight forward. Builder's settlement company was swamped during Fall of 2020 so they weren't super responsive (didn't respond to calls or emails), but they eventually got everything together in time for scheduled closing after I called sales to then call the settlement folks. Sales was easy to work with. Actual day of closing was quick and easy, just pre-closing docs and comms was very poor. Post closing, there was an issue with a water leak, but the warranty dept very quickly addressed the initial issue, so they are responsive to things, but this feels like poor QC on the builder side. Overall the house is of solid quality in terms of the build. It's just a lot of these details things that you'd expect from a "high quality home" (Pulte's own marketing words) weren't quite there (e.g. paint issues, using the cheapest flip switches, even for dimmers it's a flip switch with a tiny 1 inch slider that's super hard to use, instead of something a bit more high quality for a couple more dollars each switch). So if you don't care about the minor details, it's a great home for you, but if you pay attention to details, there was a number of disappointing aspects. While it doesn't disqualify it from being a good home, it's just value for price paid is a little disappointing. ... More

The experience has been more of adventure than business. It was smooth with the builder.

Easy process - very responsive.

I was impressed during the build by the responsiveness to fix things when things didn’t go quite right. Stuff always happens during a build but it is how it’s handled and the honesty that concerns me the most. Each instance was handled the right way the first time. I was impressed.

Excellent experience overall, from start to finish.

They build a good home

Eric was great. You can’t pay that guy enough. If I were still in business I would hire him away from Pulte.

Quality awasn’t up to par with what you expect from a new home. Appliance broke within a week of moving in, finding minor issues every day. House didn’t appraise at selling cost, builder didn’t budge on price, etc.

Pretty good value and generally responsive to our needs. Big company offers advantages of scale but also suffers from to many moving parts.

I have built 3 homes and this was, by far, the most seamless experience. Would definitely build with Pulte again.

My experience from first appointment to final close could not have been any better. I felt like everyone I worked with took the time to make sure I was happy and that everything went smoothly. I will probably never move but if I do and need a new home, Pulte will be my choice. Thanks and kudos to everyone who helped with my perfect home! David

Use cheap shower door in master bedroom. Lightnings and kitchen appliances are not very satisfactory, so I have already changed or planned to change it.