Pulte Homes Reviews

Did not get a good experience

The details herein are intended to present a chronological and detailed account of her professional misconduct, highlighting the specific instances and their consequences throughout the entirety of the home transaction. Timeline of Events: 1. Initial Misrepresentation Regarding Home Selection: September 2023: Early in the transaction process. Upon discovering that I was a Veteran buyer, Rania engaged in discriminatory actions by selling the initially chosen home (Plan 3) to another buyer. This occurred after verbal assurances were made (and submission of requested paperwork) regarding the availability of this home, forcing me to select a different plan to retain the desirable view. 2. Failure to Disclose VA Approval Requirements: September 2023: At the beginning of the sales process. Rania failed to inform me of the necessity for VA Condominium Approval for Beacon at Delta Coves, a critical factor for my VA loan processing. This omission came to light only after the process was initiated, causing unnecessary delays and complications. 3. Deceptive Assurance on Home Modifications: November 2023: The deadline was set for December 31, 2023, per Rania. Rania verbally assured my realtor and me that non-structural changes to the home were permissible, provided that the materials had not yet been ordered. Although it was not a normal processing procedure, “there are always exceptions” was stipulated. However, despite meeting the provided deadline, she reneged on this assurance in subsequent emails, which lacked any previous commitment detail, leading to significant financial and planning implications. 4. Inappropriate Attempts to Access Personal Information: September-October 2023: During the loan application process. Rania made several inappropriate attempts to obtain personal information from my loan file through my previous lender, actions that were ethically questionable and privacy-invasive. The lender denied access and contacted me regarding the attempts. 5. Financial Misrepresentations Concerning Delay Fees: March 2023-May 2024: Following the delays in the VA Condominium Approval process. The denial of the VA Condominium Approval was a direct result of PulteGroup's failure to provide an accurate date for the transfer of the Homeowners Association (HOA), necessitating a shift in the original closing date. Rania had assured me verbally I would not be responsible for any fees incurred due to delays caused by the denial of the VA Approval (it was out of my control). Contrary to these assurances, the fees were unjustly incorporated into the contract. After reviewing the terms, I immediately notified Pulte representatives that I was signing the agreement under duress, as Rania refused to amend or remove these clauses even after being reminded of her initial promises. This blatant disregard for verbal assurances in favor of written commitments that contradict them not only highlights a serious breach of trust but also underscores Rania’s professional misconduct and the coercive circumstances under which the contract was signed. This action calls into question the validity of the agreement and the ethical standards upheld by Pulte during the transaction process. May 2024: Subsequent Contractual Failures Despite receiving written assurances from Pulte Mortgage that the $300 per day extension fees would be covered, Addendum 8, submitted on May 1, unjustly retained the same clauses as found in Addendum 7. Rania neglected to amend the contract to reflect these assurances. Her subsequent emails further contradicted her earlier promises, compelling me to shoulder financial responsibilities that were explicitly stated to be waived. This failure to update the contractual language has continued to impose undue financial burdens on me, directly contradicting the documented commitments made by Pulte Mortgage. 6. Use of High-Pressure Tactics: September 2023-May 2024: Throughout the contract signing phases. Rania frequently used high-pressure tactics, including sending documents for urgent signature late on Fridays, thus forcing decisions without adequate time for review. This tactic was particularly noted when I was coerced into signing an addendum under duress, with Rania referencing sections of the original agreement to justify adding the unfair fees. Rania consistently employed unethical and high-pressure tactics, notably distributing documents late on Fridays that required immediate attention. This timing limited my ability to conduct thorough reviews. One particularly manipulative instance occurred when I was compelled under pressure to sign an addendum. Rania exploited sections of the original agreement to impose unjust fees, emphasizing the urgency and leaving no room for negotiation or proper consultation. It is important to note that the other divisions of Pulte, where these documents were ultimately submitted, operate only during normal business hours, Monday through Friday. This timing effectively constrained my ability to seek clarification or adjustments from these departments, further exacerbating the pressure and urgency imposed. As a result of these actions, Pulte Mortgage upheld Rania’s promise and paid the closing extension fees. I also sent email correspondence to Pulte leaders in California and Georgia (their main office) regarding the egregious behavior throughout the entirety of this purchase. Rania’s calculated actions resulted in significant financial loss, costing me nearly $30,000 after closing on the home. Although Rania was moved to a neighboring community (multiple homeowners had issues with her), she is in the same position and selling homes at the same pricing point. I requested to correspond with a different representative at Pulte and was met with a denial from area management. There are numerous issues with the home itself, such as an improper key changeover, non-functional doorbell, tape remaining on the framing of the exterior, an unresolved fixture issue, etc. ... More

Horrible experience with low quality workmanship - excuses from builder were given for numerous issues we brought up. They don't take pride in the quality of work and play it off as all "acceptable". Will never build with Pulte ever again.

No any good park only one park near to my house builder didn’t spend any good amount on park I do not like at all I miss Taylor Morrison community home I moved from no view nothing if you wanna live under roof then it’s fine that’s all I can say sorry for this review

overall the team was not supportive or helpful 1- sale representative was encouraging us to sign very fast ,making use of English as second language .so we singed in day #1 for remolding we didn't require , and just on the next day when we went back to cancel he said it is not possible ( in other words did not give the enough information regarding the pricing , what is already there , and what the upgrades ) 2- The mortgage company had a very bad communication that cost us $1800 although i had contacted several times and they explained that i have no problem in my end 3- on the of home inspection we have been treated very bad and i reported the incidence against the project manger , who was very unprofessional and almost kicked us from our property 4- we have been requested 5 work order only two was taken care of , and up to the minute we have no date has been issued to address the remaining work orders.( almost a month ) 5- our garage door opens by itself , the customer care came and tried to fix it but instead it now opens more frequent now we are unsafe because f the garage door open by itself , I cant leave the home unattended, which affect our work schedule. and terrifying the kids . Finally , we got the property at the same as market value but the other companies provide their customers with a very good customer services , address their concern , and treat them as a valuable customer before and after the closing the other companies have a better finishing overall, and a really good customer care thank you, ... More

Poorly built. There are numerous issues with circuit breakers, concrete work is not done properly. Needs multiple follow-ups for every single issue. No confidence in the builder's inspection. Builder is more interested in getting good ratings than the quality. I have built houses with other builders like MI and Rockford. I would recommend them than Pulte.

Wish we went with a different builder. Loan company are scammers, don't fall for their incentive trick. The home has lots of shortcut issues that we needed to hire outside fixers to redo. Not worth the price

I am writing this review to express my deep dissatisfaction with Pulte Homes. My experience has been nothing short of frustrating and disappointing. Here are the main issues I have encountered: 1. **Lack of Customer Service:** From the beginning, the customer service has been abysmal. The CM and management I dealt with were rude and insensitive to my concerns. They displayed a complete lack of empathy and professionalism, making the process even more stressful. 2. **Need for ongoing services Shortly after moving in, we discovered an infestation of pests. We have had the AC and electric out 3 times and are still getting it serviced. It’s unacceptable to move into a new home and have to deal with such problems. 3. **Missed Upgrades in Plans:** The upgrades that were promised in the initial plans were not delivered. This was a significant factor in choosing Pulte Homes, and the failure to provide these upgrades feels like a breach of trust. If we didn’t catch the mistakes, Pulte would have gotten away with it and took the money. 4. **Lack of Response from Management:** Perhaps the most infuriating part has been the complete lack of response from management. Multiple attempts to reach out and resolve these issues have been ignored. It's clear that once they have your money, they no longer care about customer satisfaction. In conclusion, I strongly advise against choosing Pulte Homes. The combination of poor customer service, unfulfilled promises, and unresponsive management has made this an incredibly regrettable decision. Save yourself the trouble and look elsewhere for your home purchase. ... More

Our experience with buying from Pulte has been terrible. Construction manager Colton reassured us that the problems we had prior to closing would’ve been fixed afterwards when in fact, they did not. No communication from him apart from when we needed a new sliding door but instead left a white patch on my wall without paining over due to an error on the constructions team behalf. Our sales representative Monira hardly ever reached out to answer our questions, unless she needed something from me and my husband. You would think we would be treated better and the build quality of a half a million dollar home would be an impeccable experience but it’s not instead I’m sending in pictures to warranty for things to be fixed in my home four MONTHS after closing! ... More

Jennifer sales consultant only looks out for sales, that’s it! She adds options and upgrades without explaining description and costs. She did not tell us we had 9 days to review agreement and back out. Too far in to purchase months later I found this out. I’ve already closed on house. Our first night sleeping in house my son’s bedroom did not have a register in the floor for A/C to cool his room. Next morning Ali comes out to house and I show him the pre-drywall picture showing register in son’s room on floor. Pulte even had city inspectors with City of Novi give us final certificate of occupancy. Other issues with house: paid for 4th car garage to be insulated and I had to show Ali the attic space over 4th car garage that no insulation was installed; items to be fixed on final walk through were not addressed and fixed and we did not realize until we were living in house and when brought to Ali’s attention he directed us to go through warranty department now. There are some positives though: design and layout of house is nice and lot is big enough to put a pool in. For the price paid I expected better quality, which my Pulte Home is lacking. I wonder what other upgrades I have paid for that were not installed or completed. ... More

Overall awful experience dealing with Pulte at every level. We were under contract for a specific package - after signing, Pulte changed the paint and carpet package and told us if we don’t like it we can back out of the purchase (Jake). We’ve had mismatched white paint colors in the house, paint over outlets, We’ve had 7 doors now that don’t latch, nails/rusty screws all over the outside of the home, siding falling off the house, wavy baseboard, ZERO escrow updates, and no one within the Pulte group will respond to us. Jack specifically told us if he made improvements to our home it would come out of his bonus. We addressed issues like sharp tack strips and he refused to correct them over 1+ month. My child then bled over our white carpet on those strips. Inexcusable and we are considering legal action. Corey gives zero updates on the remaining escrow updates. Ignores emails and doesn’t follow up. Additionally, he promised escrow updates that didn’t take place. Ben makes empty promises and doesn’t respond to messages. It’s no wonder Corey and Jack follow in his footsteps. We have had opportunities to recommend our friends to Pulte, specifically friends looking at Pulte homes and have told them to go with other companies. I’ve spoken with regional manager Rick Lechernberg, who assured me customer care would contact me about my issues, yet I’m sitting for a week+ still waiting for any sort of contact. Everyone within this organization wants to point the finger in order to secure their paycheck, while not caring for the customer needs. Awful customer service, awful craftsmanship, awful customer service, awful follow Up. You are a number within this organization and as soon as the purchase is made you are nothing to them. They tell contractors to enter your property with ZERO update or notification. I won’t recommend this company to anyone I care about. Because no one I’ve talked to in this organization cares. ... More

It’s was not the kind of experience we were looking for. House had multiple issues before closing. We closed on the house. The project manager promised us to repair all those issues before closing but didn’t happen. After closing when I asked when he will repair those issue, he told me to call customer care and he doesn’t work at this location anymore. I had to get in contact with regional manger to get the ball rolling.

I can’t even begin to waist anymore energy on Pulte, worst experience ever. Don’t even consider using Pulte. I am so disappointed in everything especially looking back at all the red flags. I’m embarrassed.

We found a lack of experience and ownership to the people we had to deal with in buying this house. The law firm messed up our paperwork from the start. It just got worse as we went through the whole process. We ended up having to spend over 2600.00 dollars waiting for our closing date. First day in the house master closet shelf fell off the wall. We have had several problems with windows, door, recessed lights, cracked roof truss, uneven spacing on roof trusses in structure. I will say that there has been a good effort to correct problems. Hoa is very difficult to work with slow and not proactive toward home owners wants and needs to make house nicer on outside areas. This house is our retirement home and I plan to stay here for the rest of my life. I would hope that the past 6 weeks is not going to be a taste of the next 30 years. ... More

Completely horrible AC UNIT everything broke

Be careful. They'll hide things from you that you should know. Their finance department was the worst experience.

Builder is bad Sales rep is bad Quality of building is bad Post construction service appointment experience is worst What do you do if I give this review you just throw it then what’s the point leave it

Over a year delayed. House is rushed, their quality is terrible. They try to make up excuses not to fix issues. Please avoid Pulte homes at all cost. This was my second new construction home and it’s an absolute nightmare compared to my other home.

Overall unprofessional experience. I have highlighted this in multiple surveys with names and examples and have received no response back which emphasizes my negative experiences and bolsters my advocacy to warn others to stay away!

Don't buy home a home from Pulte. They will rip you off like they too is.

We build our house in Franklin area, selling price of close to 1.5 million. Our experience since day 1 has been nothing less than but frustrating. Person (Walker) responsible of building our place knows nothing and will prefer to lie instead of saying I don't know and let me find out. I have so many examples which I can list down here like missing out air return, back porch coach light, wrong tiles, wrong color on cabinets etc... Mistakes happen but if you choose to lie then as a customer I don't want to trust the builder and their processes. Pulte deliberately hides critical information in the name of Intellectual property like master plan, electrical drawings and do not share with customer. If they do then they know that customers will catch a lot of issues and will increase their work. I will really like someone from Pulte to reach out to me. Whoever reads this and if they try just a bit to figure out these problem then you will know who wrote this. Please reach out to me, I want to give you a chance to talk about this. If not, I will be posting these reviews online like Google, Twitter and Insta so other buyers knows what they are signing up to. ... More

We had a very bad experience with Pulte homes in the home buying process and mortgage process. Terrible experience and never want to buy a home with Pulte again.

Fast construction and don't care about the house being built. damaged floors and damaged walls. Just want to close fast and not make sure everything is to standard.

10% of non-refundable earnest money required. Had to complain numerous times during the building process on many issues to get it fixed. Kept asking good feedback on the survey both construction and mortgage process. The construction manager stopped responding right after the survey was completed even though there are some items that still need to be fixed. I am not going to recommend Pulte homes to my friends.

What a horrible experience dealing with Pulte and its representatives as a whole. Between Tim, Andrew, Cindi, Kathy, Josh, Bryan - You all took away what was supposed to be an exiting chapter in my wife and my lives. We were not in a rush to close. YOU rushed this closing because all you care about it the all mighty dollar. It started with the Mortgage company. ZERO communication until Fridays at 6pm to tell us lies and make us think we would not get the house and little to no explanation. We didn't get final approval until a day before closing. This alone cost us $5721 in additional rent because we couldn't give our 60 day notice in time. You should compensate us for that. We would also get "change orders" multiple times via email. No call to explain what or why, but we were expected to sign them so you could keep the process moving forward. You lied on the advertising about the home stating the lanai would be caged in. That cost me $1478.68 to have completed (You gave me $500 off the price of the house) You changed the seller concession so many times i don't even remember what it ended up being, but i promise you it wasn't the amount we agreed on when you accepted our offer. Lets get to the final walk through before closing. Damaged cabinets, damaged microwave, chipped tiles, holes in walls, scratches in the glass. Your attention to detail is unacceptable and we were told we were too picky. You didn't even send someone out to replace the damaged cabinets. They were mailed to our house and I installed them. The power washing company was supposed to have already been there the day prior. They didn't show up until after we closed and then wanted to use our water to do it when it should have been done when the water was in your name. We were told we would have paint for every color interior and exterior only to find out the painter in the area took them and tried extorting us to get the paint. On the day of closing, when we arrived home for the first time, we were greeted with wet paint on doors, the cleaning crew spreading dirt and dirty water through out our new home. (Made them stop and leave) No internet and no solution to get it working. My wife and I had to go on a scavenger hunt to find the garage door openers and manuals for all the appliances. It's a shame you don't care about the people who help contribute to your 15.6 Billion in revenue almost 3 Billion in profit! Congrats! ... More