Pulte Homes Reviews

Though we love our home & are happy with how beautiful the house turned out....the process was miserable and we felt as though we were just a number to Pulte as a whole. There were some individuals working for the company who we had relatively pleasant experiences with but as a whole there was a SEVERE lack of communication. If asked by friends and family, I would not suggest Pulte.

Not a very good experience, Major issues upon move in day including mechanical and plumbing.

Make sure the mortgage lender, field manager and closing agent are in communication. Ours was a case of poor communication. Spend hours during walk through to make sure the faucets and electrical components work; check proper installation of sliding doors; run sprinklers, check sewage pipes are intact otherwise sewage will flow out on the lawn. Check if tiles especially the backsplashes are properly laid out. Ours was sticking out from the wall and could not be fixed other than breaking the wall. Double check closing documents especially if you paid some items ahead of closing because it gets included again in the closing cost. Don’t wait until you move into the house and find a lot of things not done right. Allow days to get things fixed before signing closing documents otherwise you’ll be unhappy when you find out a lot of things have not been done properly and you have to keep requesting for work orders. Garage floor and sliding doors and windows should be clean when you move in; check closely for glass scratches; check pavers for dry wall stains and cracks. Pulte needs to evaluate workmanship of their contractors as well as the quality of materials they use which are of cheap quality. When you move into a new house, it should be new and of good quality. We moved into the new house and instead of being excited we found ourselves so stressed out getting things fixed. From our perspective, Pulte failed its quality control responsibility. ... More

I am really disappointed with the quality and service. - Poor material and quality - Closing process is flawed; you will have not have enough time to inspect the house.

Pulte was working with me while the building process of the house was taking place (The Landings at Cherry Hill Village, Canton MI); right before the closing (on the same day) however, I was asked to accept the house as it was -OR- postpone the scheduled closing to a future TBD date. Some of the promises that were made through the building process were never addressed (did not honor their word, their promise). We did not have a choice to push the closing out as the moving from our previous house was already contracted. Once I have taken ownership of the house my requests continue to be open without a clear day on when these open issues will be resolved... Pulte has ignored my (many) phone calls, without even having one single phone call in return. It seems that once you are inside the house, Pulte "Warranty" only exists in an email address. I could not submit my "satisfaction" survey right after taking ownership of the house (I would not like to think the glitches in their survey systems were "coincidentally failing" when I tried to submit my dissatisfaction scores in their survey. ... More

I had trusted Pulte to build my family and I a safe home. Every day since moving into our home , we become aware of more defects that should not have been missed.

As a first time home buyer I was very excited when I walk in the house everything was absolutely beyond my expectation after a week we start seeing mistakes being made in the house both of my sides of the house Are sitting in water the draining system was done wrong if we have wind with the rain the lights front of the house will turn off including room downstairs hallway garage and downstairs half bathroom And there is a few other things my husband and I send A lot of emails and make tons of phone calls no respond yet we’ve been in the house almost 2 months I hope that this can be resolved soon because my husband and I we both love the way the Pulte builder houses and the whole process from the beginning till we move in in our home it was phenomenal experience I was strongly recommend everybody To buy the house from Pulte and do the mortgage through them as well . I wish that we can have somebody give us a call and tell us how we can fix this because we do have warranty on a whole house we just need to know when is going to be fixed. ... More

I would buy from the sales rep 100 times over and the the site manger is great too. Warranty team is poor, talk a great game but poor delivery.

Pulte home is good at offering homes at affordable price. But they are compromising on quality of the material they are using for construction of house. I feel like every part of house is very delicate and fragile.

Way too many issues to explain right now, and I will not refer them to anyone!

I have had nothing but issues since the day I moved into this house. For the amount of money I paid, I should not be experiencing so many electrical issues. Not impressed at all.

The sales person was nice at first, then went dark and was unresponsive during the closing process. They agreed to take care of options verbally during close to just turn around and cite the written agreement a week later, claiming the outstanding items weren't on the closing documents so they didn't have to take care of them. Do not go with their mortgage company option I have never seen such incompetence as they displayed throughout the build. This group spent months ignoring my applications and I had to constantly hound them to do the basics of their job. Was not worth the 10k incentive.

I am very disappointed with the response from the Pulte onsite Construction team. They were very responsive till I provided an internal feedback to their team but after I gave good feedback they stopped responding and did not fix anything.

After two months of home ownership I have a 15+ bullet point list of issues still needing resolved. Still don’t have a working oven, and a row of tiles have fallen off my home due to poor workmanship during installation. A lot of the concerns have been brought forward from even pre closing dates that have yet to be fixed. Additionally since we started this process we are now on our third foreman... that should tell you something.

We are the new homeowner from Pulte, just moved into new home since August 18th for 3 days but with many surprised issues. Irrigation system has been set up wrong initially by Loving group who is hired by Pulte which caused $1200 plus water bill for 1-2 months and Pulte told us this is not their responsibility; Important warranty registration information was not shared during closing so we missed good benefits for extended warranty. Cabinets have scratches, lawns are damaged by community truck, we are told these are all not covered by Pulte warranty. We feel quality of home is not good and customer service is really disappointed. ... More

Brand new home and already experiencing leaks in sink, cracks, paint coming out. Also, boundary vinyl wall was supposedly changed for a dent and that hasn’t changed even after a promise to change.

you need to be involved with oversight at each stage and require remediation for problems prior to closing.

The best part of the build is that they have done this at a pretty good pace and kept up with the timeline as promised (in fact a week before the tentative completion date). However the overall build quality is not to the expectations. It is quite evident in the finishing or touch up works done in the last minute and the very shabby job of cleaning the house or power washing the basement and garage. It was delivered in a "not so clean" state. Not satisfied !!!

It is hard to get a response to any issue. Or to get anyone to help.

Low quality materials and not with the current market materials. Price to Build is not great.

Not at all happy with the purchase. We like the layout hence we went with it, but the sales agent we worked not at all knowledgeable and we are suffering implications because of it. Also pulte management is not at all flexible on things compared to other major builders. Also the things included in standard price not good , also build quality as well not great as even paint, trim etc are very sensitive

The attention to detail or lack there of really was disappointing. Lots of bumps in the road and still finding the little things that were sloppy in the craftsmanship. You can tell that everything was done with speed not care. Don’t even get me started with the sales representative.

After moving in we noticed the Drywall texturing on our home was extremely bad. You can see lines, holes, defects, and areas that was not finished or sanded, etc. To date, workers have spent 5 days of re-texturing and sanding. And now, 3 days so far, of painting our home and probably another 2 ti 3 days to finish painting Then, they need to send cleaning crew to clean as well as cleaning the air ducts due to ALL the dust that have accumulated. Pulte's Quality control should have caught this issues prior to move.

Warranty service is very slow and sometimes unresponsive. I have to email/ call multiple times for same issue before someone finally gets back to me..

Considering that this is a new construction, my expectation was much higher. During the first month, I had reported many issues that have not been addressed in a timely fashion, meaning takes weeks to get things done on warranty. During the first month we've experienced multiple plumbing issues, leaking faucets, non-working power outlets, broken window parts, poor floor construction on 2nd floor, malfunctioning appliances, and etc. In addition to poor customer service, the property management company does nothing about security gates, trash around the property and car theft due to lack of security guard. HOA is managed by Pulte and does not respond to residents issues. Security is a big concern here. If I had known this before, Pulte would not be my choice. ... More