Pulte Homes Reviews

Worked with us during shut down and layoff early 2020. No pressure to close!! Great staff at Pulte at all levels. Thanks again, Joe & Lisa

The house is amazing, I’m really happy with this project. Thank you Pullte

Salesman was great during purchasing!

Overall very happy however some options were not made clear what the impact would be on the final design and once the purchase agreement is signed the level of customer service declines. Make sure to do all your negotiations prior to signing.

A multitude of problems during the building process due to faulty, below standard construction. Pulte failed to hold their sub contractors responsible to fix major issues in our home and two months after closing we are facing major renovation work in our home to fix the problems. We have little faith that everything will ever be fixed properly. We were lied to multiple times about issues we brought up before closing with promises that these issues would work themselves out or they would be fixed. We thought the stress of this build would be over after closing, but I believe the worst is still to come. ... More

We love our new home! I would recommend Pulte add color options for neighborhoods as that’s causing a huge issue with our large neighborhood. Also it would be great if you could adjust the height of toilet and towel holders for the adjustments people chooses with toilets and counters. It’s a common complaint! Thank you! Traci

Matthew rankin # 1

Spent half a million dollars to get a home that is falling apart around me after only a month. Garbage.

We had an excellent experience with Pulte. We knew what was going on every step of the way. Everyone we dealt with made the process so easy and enjoyable. Would highly recommend!

i have closed house on November 30th and they didnt gave me a key until after 15 emails, Today is 6th December, still there are many pending works which they have not bothered to complete even after many emails and calls.

Lee and Ed were very responsive throughout the whole process, and always available to answer questions and offer solutions when needed. Overall, for a first time home buyer, the experience was great.

Sales agent during sale was less than enthusiastic when showing the house. Not too much of an issue though because we loved the location, and the house looked great at first. There were some problems during closing because of lack of communication between the sales agent and the closing office and we didn't actually get the keys to the house until the day after closing. After moving in, this is where things get difficult. We've noticed some structural and build quality issues including for example a leaking ceiling, doors that won't close properly, missing fixtures, and loose shelving that creates an unsafe environment to live in specially with younger kids. Submitting a warranty request was easy enough through the online portal. Getting someone to speak with and come take a look at the issue is a huge problem though. It's been over a month and no one has come to look at some of the issues yet. Warranty manager claims the issues are responsibilities of the field construction manager and refuses to handle this as a warranty repair. Field construction manager on the other hand has been unresponsive for more than a month. So now it's been more than a month and I still have sections of the house that are unusable because of the safety risks, and it's preventing us from finalizing our move and organization of our property. I am now looking into filing official complaints and taking legal action. Warranty contract says issues will be examined within 30 days, so I guess they're already in breach of that contract. If they continue to claim that these are construction and not warranty issues, as per the purchase contract, any construction concerns will need to be completed within 3 months, so I guess I'll let them know they have less than 2 months left. In any case a BBB complaint is coming their way at the very least. Besides the warranty process horrors, there's also a lot of build quality issues that looked ok at first, but are problematic after further inspection. These are specially evident in areas that are not easily noticed. For example out of all the windows on the house, only 3 have level window frames. So I'm mounting window blinds and they're all crooked. There's also hidden things like the gang box cutouts for lights and outlets being cut crooked making it impossible to cleanly install smart lights/outlets or replacing the face plates. Also the strike plates for the door locks were poorly installed and provides no security from intruders at all. Then things like unleveled floors where I had to adjust the fridge and washer/dryer to the extremes just to get the appliances level, and I still have horrible vibrations coming from the washer because of the unleveled floor. ... More

Build time was 4-4 1/2 months. Some mistakes were made but were immediately address. Size and quality of the home, compared to other builders is a better value. Mike our contact was hard working and very responsive.

You typically only read the negative reviews when it comes to home builders. I am here to tell you that our experience with the whole Pulte home building process was exceptional. You can immediately tell when walking into the model homes that their workmanship is much greater than most builders. From our initial meeting with our sales rep, the mortgage team and our amazing Field Supervisor, John, we were pleased and confident we were getting a wonderful product. Living here a month now, it is beyond our wildest dreams. If we decide to build again when we retire, we will be using Pulte.

Our superintendent Lester was amazing. He is a true asset to the Pulte experience.

We loved the team we had during the build. They went above and beyond.

We loved everything about the process with building with Pulte! From the day we walked in the door working with our sales rep to the final walk through with our field manager. I would recommend anyone to build with Pulte!

From start to finish we had a great experience. Maxwell our salesman was great and Mike B. our builder was also great.

House was rushed and lots of mistakes just ignored because they use different contractors. I still have tape on my walls and cabinets that was suppose to be taken care of before moving in. I keep finding issues daily since moving in a month ago. They are going to need to redo my downstairs flooring it’s that bad! The people you work with are super nice but they are overworked and can’t provide the customer service and project management required!

My family is already dealing with a lot of issues in the first few months of living in our new expensive pulte home. There just seems to be a lack of care put into making a presentable product for the home buyer.

The Pulte team from sales to construction were extremely efficient and cooperative, making the process of buying a home stress free.

Some finish work amateurish. Appliances very basic.

A slight communications issue on a couple of things. They were resolved. Always courteous and polite. No major problems.

Communication about home was lacking at times throughout the process. Numerous issues, mostly minor, but still issues with workmanship. Poorly painted walls, caulking, drywall. Seems rushed and lacking attention to detail

It was a great experience.