Pulte Homes Reviews

Things that are terrible in our home: the paint, frame, drywall seams, missing range and dishwasher components, damaged microwave, unfinished paint, sketchy fixes to issues (they will hide or try to hide problems before they fix them properly, you have to make them), missing studs behind drywall seams and a host of other issues. Their homes are not measured and framed on site, all walls and joists are assembled off site soemwhere and shipped on a truck so that's one of the reasons why the drywalls seams are so bad. The craftsmanship is a joke and we get to live there, thanks Pulte.

When I viewed the home at the open house there was a 4ft puddle in the basement. I was told that it is was residual water from the basement floor being cleaned. Fast forward 30+ days after closing and $599,990 later, I have a 4ft x 3ft puddle in the basement in the exact same location. Shame on me for trusting their word. Will they fix it? Even if they do, that’s a lot of money to spend on being hoodwinked.

I am very dissapointed in the home. There are visible defects in many areas and I don't have confidence in the construction. I don't plan to move in. I felt rushed and misled in the process and when I tried to cancel the purchase they made it clear they'd keep my deposit. Issues haven't been resolved. Very, very disappointing.

No responsiveness on the service request line, always asks to leave on voicemail. No follow up. Customer care manager pushes back on everything with no real concern to the home owner. Major water line leak in first 10 days of ownership. Electrical issues. Very late follow up on closing items closing. Overall very bad experience owning a pulte home.

What can I say? I was looking forward for a great experience but has been the worse. No what we expected. The materials, the paint, the finishes, Drain back up, AC not working after a month.

Home is okay. Bad worksmanship noted throughout. Lots of repairs needed to be completed via work order by builder

I spent almost a million dollars on this house and simple things, like the toilet paper rolls, just keep breaking. Overall just terrible quality

Worst experience with Pulte. Customer service keep asks for the rating to be 10 out of 10 instead of resolving the issues.

Our experience with Pulte Homes as the builder of our new home was incredibly disappointing. What should have been an exciting and memorable chapter in our lives turned into a stressful and frustrating ordeal. We were the very first residents to move into the community, which made our experience even more disheartening. We expected to be taken care of better as the pioneer homeowners, but that was far from our reality. To make matters worse, when we finally gained access to our new home, the house was dirty, far from the move-in ready condition we had anticipated. It has taken extensive cleaning to make it habitable. Additionally, we were greeted by a 1-inch gap under the front door, a clear oversight that compromised energy efficiency and security. Shockingly, it took almost a month for Pulte Homes to address and rectify this issue, leaving our home exposed to the elements and security risks during that time. It was an unacceptable delay in resolving a basic structural flaw. During the construction process, we encountered numerous delays and subpar workmanship, which cast serious doubts on Pulte's commitment to quality. What was even more disheartening was that I, as the homeowner, consistently had to identify flaws that should have been caught by the construction manager. This lack of attention to detail and quality control caused further delays. The inspection revealed a large number of issues, suggesting that quality had been overlooked at every turn. Addressing these problems became an uphill battle, with Pulte Homes displaying a disappointing lack of accountability. The closing process was marred by miscommunication and unexpected delays, leaving us wondering if Pulte Homes was truly invested in ensuring a smooth transition into our new home. Shockingly, after closing, we had no working keys for two weeks, making our move-in even more chaotic and frustrating. To add to the list of issues, multiple items in the home weren't installed as listed, and we now have to schedule them after the fact. This will impact my work schedule and result in a significant loss of time and productivity. Furthermore, the back door didn't lock properly, raising concerns about security and safety. Even though we brought these issues to Pulte's attention, their responsiveness to our concerns was lackluster until we involved the warranty department. Our entire experience with Pulte Homes, from the loan process through construction, inspection, and beyond, was riddled with disappointments and frustrations. Instead of our dream home, we find ourselves with a source of stress and discontent. It's disheartening to witness a company of Pulte's reputation falling so short in delivering on its promises. We share this review to alert others to the challenges we have, and still do face, including the surprising need for homeowners to identify construction flaws, the inconvenience of scheduling post-closing installations, and the disappointment of not receiving better treatment as the first residents in the community, along with the initial cleanliness and maintenance issues, and the significant delay in addressing structural problems, so they can make informed decisions. ... More

I would never recommend building a home with Pulte to anyone. We have been in our new home for about 3 weeks and the entire experience start to finish was miserable. The sales guy, Tom H, has no customer service skills and once our deposit check cleared, he basically told us we weren’t a priority and that we were at the mercy of Pulte given we signed the Purchase Agreement. The quality of our very expensive home is terrible. For example, it’s not even an optional upgrade to add vanity light fixtures in your bathrooms…despite having these in the model home—what a sham! There is evidence of cutting corners and poor workmanship throughout our home—chipping/peeling paint, popped drywall nails throughout, gaps between the flooring material and the baseboards, and we discover new problems almost everyday. When we reported some issues prior to closing, we were told that everything was “construction grade” and acceptable to Pulte. Pulte rushed the closing despite the house being unfinished, demanded the glass contractor hang glass that didn’t fit, and now we are paying the price. My baby and toddler step on exposed carpet nails constantly. We have submitted multiple service requests post-closing and there has been no response! Our yard is a rocky mud pit but we have been told it will be months before they finish our final grade. Meanwhile, the Quick Move-in homes’ yards are a priority, graded and landscaped promptly. AVOID PULTE AT ALL COSTS! If you’re in NE Ohio (specially Avon Lake), do your homework and shop around. ... More

Please do not use pulte’s PGP for your closing. Get your own. Destiny is one of the most unprofessional people we have ever dealt with. Pulte tried to move our closing a week later because they did not submit the paperwork to the proper county. Having this mistake they told us just the day before our closing and was unwilling to fix it. We remedied the situation on our own and they still didn’t want to close. We made them close and destiny was very unprofessional through the whole thing. Then when we closed our keys did not work for our house. When we told them all they said was the keys should work. We worked it out on our own and they gave us the keys to the right house but installed a different houses lock onto our house. There are a lot of things they didn’t fix in our walkthrough as of the closet door not closing and our guest closet falling off. Also speaking to all our neighbors they received closing gifts from pulte and we received none. Which that isn’t a big deal but being a first time home buyer this process is supposed to be exciting and they took all the excitement out of it. Pulte is not worth it. ... More

Starting with Mark our sales agent he misrepresented many issues. Especially the closing. We were force to live in Airbnb for 3 months at 3x price of our mortgage. The quality of the build is a disaster, our windows are so misaligned we could not put in blinded. Doors are different heights, garage doors were broken and 6weeks later not fixed. The grass was dead on arrival. Tommy, our finally construction manager did everything humanly possible to help but there were to many problems. I warn anyone not to buy from Pulte. Oh, the dog park in Verdana Village is so small no one uses it.

We moved in from day one we had issues with the plumbing

I decided to go with all Pulte products (mortgage, insurance, title company) for my closing. I did this to make things “easier”. What I found is that all of the parties have poor communication that led to delays and inconveniences. Closing was pushed causing me to miss an international trip. The build quality continues to be an issue with no communication on when things will be resolved. Overall, I would not purchase a home from Pulte again.

Delayed the construction in more than 7 months, and delayed closing over 20 days. Lots of unfinished details, broken doors, drawers. Clogged toillets and bathtube. Dirty pool, without the filter.

My builder had rushed closing and left my garage unfinished and multiple issues throughout the house. I have broken wood unleveled floors, cabinets installed incorrectly and paint that is chipping.

You guys don't do anything and never keep your word

Communication was horrible the entire time! I finally moved in and have submitted around 12 service tickets I’m on week number 3 and non of them have been addressed. My next step might be legal representation!

This has been the worst experience I have ever had. We are considering selling the house due to the ongoing and consistent issues

Poor workmanship, the quality process is very very poor. Houses pass quality inspection with lots of things missing from what we signed up for. Many items are not in working order and had t be fixed after closing. Response to issues is very poor. Construction team just tries to dust off issues.

It is almost 2 months but Pulte is still not able to have internet setup at my place since it is a part of HOA bulk service. Even i am paying HOA and it is still not setup yet.

From my experience with this company First, the materials are cheap and of poor quality Secondly, there are major problems inside and outside the house at all levels Please contact me to clarify the matter

Worst service .you pushed me to close my home promising that all issues I pointed out during pre closing orientation will be addressed immediately.now it’s more than a month I closed my home but no one took care of the issues .plumbing,pests,cabinets doesn’t close ,lot of ants and musquitoes due to improper sealing ,commode paint peels off.poor quality materials used and construction quality is below average,carpet padding is not proper and nails hurt me whenever I walk on them .it’s a nightmare with pulte

Very disappointed with the quality of workmanship! Damaged floor tiles, kitchen cabinets and countertop, appliances did not work, fridge needs to be replaced. Paint is on the floor, carpet and windows .Several windows need to be replaced.

Sloppy trades, especially painters. Cabinets in kitchen and bathrooms not installed properly, huge gaps, do not close like they should, peeling, bubbling. Caulking looks like a five-year-old did it.