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Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15643 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Pulte Homes - The materials quality for some parts are really not worth the
- Anonymous
- Verified HomeBuyer
- December 08, 2020
- Kennesaw, GA
The materials quality for some parts are really not worth the price, and the plumber doesn't show with his/her appointment on day.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
everyone we dealt with from Pulte was reassuring and helpful we felt like you were on our side.
- Timothy R.
- Verified HomeBuyer
- December 08, 2020
- St Augustine, FL
The entire experience was as well planed out as we could have hoped for. they set a time line and and met it every step of the way. They did what they said they would d0. they made us comfortable all through the process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Transparency
- John G.
- Verified HomeBuyer
- December 08, 2020
- Charlotte, NC
It was an awesome experience from our sales associate to project manager
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - The mortgage side was a horrible experience as was closing due
- Steven B.
- Verified HomeBuyer
- December 08, 2020
- Spring Hill, TN
The mortgage side was a horrible experience as was closing due to the mortgage side. Final Home inspections were a joke because there was a multitude of things that still needed to be done and even on the last and final inspection there were issues that had to be corrected repeatedly.
Pulte Homes responded:
We are so disappointed to hear that you did not have a pleasant experience financing your home and are dealing with unresolved concerns after closing. We would like to make leadership aware of this situation and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Pulte Homes - It was a good experience overall.
- Anonymous
- Verified HomeBuyer
- December 08, 2020
- Spring, TX
It was a good experience overall. I would like the quality of the products to be better.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Good site manager (Brian)
- Kayode B.
- Verified HomeBuyer
- December 08, 2020
- Spring, TX
Don’t ask for same documents several time by the mortgage people.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 2
Chad is awesome!
- Anonymous
- Verified HomeBuyer
- December 08, 2020
- Durham, NC
Construction manager Chad was so great to work with. Very responsive, friendly and followed through.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Pulte Homes - Not the highest quality of workmanship.
- Anonymous
- Verified HomeBuyer
- December 08, 2020
- Hanover, MD
Not the highest quality of workmanship. Numerous places where painting was poorly done and molding not connected. Issue with flooring within two weeks of moving in.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Process and people
- Ramkumar S.
- Verified HomeBuyer
- December 08, 2020
- Durham, NC
I am very happy with Pulte's processes and the employees i worked with during my home built and delivered. They are very professional, knowledgeable, approachable, and very friendly to work with. Very happy with my decision.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - Some of the sub-contractors could have done a better job.
- Anonymous
- Verified HomeBuyer
- December 08, 2020
- Canton, MI
Some of the sub-contractors could have done a better job. Some of the finishes were rushed and should have been better.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Pulte Homes - Overall experience was good, cosmetic problem was founded in
- Li Y.
- Verified HomeBuyer
- December 08, 2020
- Orlando, FL
Overall experience was good, cosmetic problem was founded in the house.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
The sales person Alex was awesome!
- Kyle D.
- Verified HomeBuyer
- December 08, 2020
- Wesley Chapel, FL
Alex seriously rocked it as a saleswoman. she is one of the best you guys have! really helpful and professional. My wife and I enjoyed working with her.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - It was a good time
- Anthony I.
- Verified HomeBuyer
- December 08, 2020
- Pickerington, OH
It was a good time
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Quality and attention to detail was and still is lacking
- Michael S.
- Verified HomeBuyer
- December 08, 2020
- Phoenix, AZ
Every time we visited the job site it was filthy. No one watched the contractors that were "working" at our home. Beer bottles on site, bathroom plumbing not complete in one of the bathrooms, heater not set up. Even at our walk through the house was not clean and it doesn't seem to bother our "Construction Supervisor". We are sorry we didn't buy from a different builder.
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Pulte Homes - Pay attention to detail during your walk through though and take
- Eric R.
- Verified HomeBuyer
- December 07, 2020
- Bluffton, SC
Pay attention to detail during your walk through though and take pictures and good notes!
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Very little quality control...
- Anonymous
- Verified HomeBuyer
- December 07, 2020
- Orlando, FL
Where do I begin? Pulte and specifically, its staff is stretched thin on local construction coordinators/managers. That, along with just very little oversight caused lack of quality control during our build process. I was basically their QC person each time I visited my home during the construction process. The homes in this neighborhood range from $600K+, but the quality of workmanship and materials is that of a house less than half that price. Pulte communicates one message prior to closing, but once you've closed, they don't communicate the same way. Furthermore, their Warranty folks ...
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 3
Pulte Homes - If we had a wish list it would include: 1.
- Kenneth D.
- Verified HomeBuyer
- December 07, 2020
- Holliston, MA
If we had a wish list it would include: 1. safety grab bars in the shower 2. towel bars in the baths. This is an over 55 community. Seniors should be considered when designing the units.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - This home was built on spec.
- Mark R.
- Verified HomeBuyer
- December 07, 2020
- Mountain Lakes, NJ
This home was built on spec. There were several issues but the proj mgr and the customer service representative were VERY responsive.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Working with Robb was great and he was very helpful throughout
- Anonymous
- Verified HomeBuyer
- December 06, 2020
- Avon, OH
Working with Robb was great and he was very helpful throughout the whole building process. He took his time to explain everything to us along the way and was very responsive to questions and concerns. We love our new home. Our experience during the sales process was not good. Jessica was great and so was the salesperson we talked to from the Avon Lake community, but Tom was incredibly rude to us. We almost did not buy a Pulte home because of Tom, but decided to look past his horrible attitude because we wanted the quality of a Pulte home in Avon. While we were deciding if we wanted to buy ...
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 5
customer service
- Mengen Z.
- Verified HomeBuyer
- December 06, 2020
- Hayward, CA
Great experience, always got our requests solved very soon.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The poor quality of the skilled trades they hired.
- Todd B.
- Verified HomeBuyer
- December 06, 2020
- Macomb, MI
Be very careful. The home overall is spacious and planned well but the lack of care to the details makes this a new home filled with fixes. Slow down and really go through the house prior to the final walk though! For example, our master shower leaks water onto the floor, the standard size fridge space was measured/built incorrectly so that it did not fit a fridge, the fuse box was labeled wrong. Those are just the highlights.
Pulte Homes responded:
We are so sorry to hear that you are not pleased with the quality of your new home. We would like to learn more so we can address your concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you for leaving a review. ^AH
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 4
Pulte Homes - Pulte builds fairly decent homes for the price.
- Edward A.
- Verified HomeBuyer
- December 06, 2020
- Winter Garden, FL
Pulte builds fairly decent homes for the price. I would recommend this builder if you are looking for a home that’s doesn’t give you wasted space in there models. Our home was in the mid to upper $300s but with almost every possible to make it look nice. At the end of the day I did not experience anything over the top when compared to other builders and we build 4 homes thus far.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Pulte Homes - Justin and Marc were great!
- Rick W.
- Verified HomeBuyer
- December 06, 2020
- Fort Myers, FL
Justin and Marc were great!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - The team was great.
- Ariel C.
- Verified HomeBuyer
- December 04, 2020
- Oakland, FL
The team was great.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - No one is held accountable.
- Timothy F.
- Verified HomeBuyer
- December 04, 2020
- Wylie, TX
No one is held accountable. One of the workers was smoke pot. Grant makes excuses and just tells me to cover up the faulty work. Things were not built to standard. You will be hearing from the VA construction building office within a week
Pulte Homes responded:
We are deeply concerned that you have had this experience whilst building your new home. We would like to learn more so we can escalate the situation accordingly and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you for taking the time to leave a review. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
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