Pulte Homes Reviews

As far as the building of the house had no problems at all. All done in a very timely fashion. After the build, slow to get punch out and touch ups done. 8 weeks in and still waiting on service. So be patient. Getting a small mortgage through Pulte seemed to give me the most aggravation. All in all , after everything is said and done, we're happy customers

Great house in a wonderful neighborhood!

Be careful take lots of pictures during construction build.

Stay updated on the progress and what's going on. It helps to eliminate the final processes.

It was a long process and not so optimal communication

Everyone is fantastic and the house was built to the highest quality. We were informed about every step of the process. Great communication!

We are very happy with our home overall. You overdelivered in spite of the challenging pandemic.

very happy with floor plan and workmanship

Very unhappy since I've moved in. Every one just dissappeared. Where is the construction manager??? I have emailed him at least 5x and I get no response. His name is James, did he get fired??? I called my sales person, Samantha and I get no response. I emailed John at the sales office also, no response from all three of these people!!! Who do I get in touch with for repairs. I have been trying to get in touch with James for at least 7 weeks now. I have a cabinet that has not been replaced since August!! Who do I call please!!!!!

Sales agent (Roxanne Martin) made it happen, very responsive and easy to work with. The Construction Manager (Daniel Ladig), pointed out the few issues in the walkthrough before I did, and had them fixed before I moved in. Was refreshing to not have to follow up.

I wish I would of gone with a different builder

Trust, Quality, Community, Value, Floor Plan

My grading of side yard was not done properly and the construction manager has been delaying it since then.It has been many months and nobody is looking into it.I had a very bad experience and I wanted to escalate it.This is not what you expect after paying so much.

I think you have to monitor carefully along with field supervisor the quality of workmanship.

Great customer service

RD Need better toilets. Already replaced one

stay on top of project manager, due to covid, had difficult time making it out to build site and now having to chase things down that should've been corrected previously

I expected building a new home to be very complicated and frustrating. Pulte, however, walked us through everything so easily! Even though we were out of state, I always felt I could reach out with any questions or concerns I had. I love the quality of my new home and haven’t had any problems bigger than minor, easy to fix, flaws. I highly recommend Pulte to everyone I talk to about my experience.

Great people to work with! Fast response to get exactly what we want on and how we want it built!! Excellent communication skill

Visit the home as much as possible and stay on top of the Forman on how thing are going

The process of building the house was somehow smooth. Some of the materials used were not best quality (ie. wood for wall studs, gypsum boards). Even the carpenter confirmed this. The field managers relies on the contractors for supervision. The construction is in autopilot, little supervision from field managers. If you see issues during inspection make sure they are taken care before closing. After closing you have to request warranty service which will cause lots of headaches. I had window frame redone twice due to bad construction. Wall redone because of bumps on it. Door replaced because they tried to fix a broken door. The door replaced was not installed correctly. Another person came to hammer the frame trying to fix it. Another person came a different day to finish it by covering nails and apply caulking, another day the painter came to touch up. All of this because they didn’t level the door when first installed. A total nightmare. They installed a sliding door in a shower which I pay $1,800 as an upgrade that you can’t use because the toilet blocks your way out of the shower. And you can’t get out from the entrance door because there is no handle. Pulte says is the right door and refuses to change it. Even one manager came to the house and was unable to get out of the shower and still refused to change it “because is on the plan”. Ordered as an upgrade, safety bars for the showers. They installed the wrong ones, is over 2 months and still waiting for the right ones. They tried to make you feel that you are wrong and accept their mediocre explanations and wrong products. Should I continue? There are more issues, but you get the idea. Buyers be aware. ... More

The quality of the workmanship and material used is outstanding and all issues are addressed in a timely manner! The home took five months to build and was delivered on time as promised. The home is beautiful and we are extremely pleased.

Be prepared for the fact that your home will be nowhere near done when they say it will be. Be sure the house is complete before funding or you will have a fight to get it fixed.

everything was well. the only matter that needs attention to customer satisfaction is the title part of the deal

You are able to design your home with features you desire.