Pulte Homes Reviews

As I moved into my home I found a lot of things that I am not pleased with... like water damage to one of my doors, the toilet paper wall mounts too close together... uneven walls... drywall issues... rust stains in my tub.... and the fact that the place was not cleaned before I moved in... I have to mop, clean cabinets, bathrooms, the whole house before I could move my stuff in...

The beginning of the building process was ideal. The flexibility, communication and friendliness was stellar when picking a lot, model, and floor plan. Once we gave the initial deposit, the flexibility and communication became less. However, we were still able to adjust meeting times and reassured that we would have a quality team to build our home. We are happy with the overall build but the attention to detail was lacking. Many things were pointed out during the walkthrough before closing and we were assured these things we would taken care of. Some were and some still have not. After closing, we were assured if anything under warranty needed to be fix to call the Pulte hotline. I’ve had to call twice for two separate issues. Both issues were considered urgent and I was told I would receive a call in 24-48 hours. Neither times did I receive a call. I had to go back to the initial sells manager for help, who had to contact her boss. The second time I simply called the company that I knew could repair the problem. ... More

Garnit broken and they lied its part of granite

Timely delivered but not happy with the quality of the material and lot of hidden things that weren’t explained during booking of home. On top of that, if we need to avail any service from the vendor, their charge is too high. Somehow I feel I paid much more and received the low quality home.

Do not like front end garage, gives home a tacky look. Mail boxes should be in front of homes. Not in central location like a apartment complex. Some of us seniors may be able to walk to mailboxes or do not to get in cars to get mail.

Made a list of repairs with Builders during walk through 2 months ago which they promised to fix but have only fixed one MINOR issue. There is very little communication. Once you close with Pulte, they forget all about you. The warranty department is no better. They set up appointments and when service arrives, the repair man doesnt repair the issue that the appointment was for.

Lots of punch list and pick up items were not completed prior to closing and now after closing post 6 weeks they are still not even started. The design center should have had better pricing for the consumer to compare and contrast, and should have had more options. The side yard set backs are terrible and need to enhance the community property better.

The location is great but unfortunately the new home isn't without multiple problems that after 1.5months from move in are still "being evaluated for scheduled repair" It's extra stress and annoyance that takes away from the enjoyment of the move to our new house.

Lots of mistakes and over promises. I have been waiting a few months for only the minor items to be corrected with no resolve. Some mistakes are irreparable after the build and some will put a big burden on living in the house as they are corrected

sales office was great in dealing with them. The problem is with the closing crew and not following up on customer request or even returning phone calls, text messages, etc. If pulte values their customers they should hire more people to handle the job requirements or hire personnel that do not ignore your phone calls.

The quality was very poor and the response of the issues reported is very worst. Totally not a worth one.

Experience with Pulte is pretty average. Some building materials feel cheap in comparison to our previous build. Obvious lack of craftsmanship and attention to detail by many of their vendors. Issues have been, or are being addressed, but they definitely drag their feet and some repairs were not completed as they should have been due to procrastination.

Initial sales process very smooth and efficient. Home finish details poor. Very difficult to get issues corrected after the sale. Craftsmanship lacking on fit and finish.

Not very impressed

A week into moving into our new home I discovered a leak in my front window which has pieces of drywall falling as well as water marks on the wall underneath. Days later I had a new leak in my roof which came through my master bath as well as my kitchen ceiling. I have been reaching out to the warranty company for 3 1/2 weeks now to get my “roof inspection report” and get my home fixed. In addition, I am still waiting for repairs from pre closing to be completed and I continue to watch my sod die. I love my home but these past 6 weeks have been extremely frustrating.

We’re having to deal with issues that took several years to develop in our previous home, here in a couple months of living here. A prime example is stress cracks in the drywall near door openings. Also have a seal that’s come loose on the glass shower door which we NEVER had happen on our glass doors in our previous home. Also trim pieces in and outside the home not cut correctly and caulking cracking inside the home. Some of these issues have been addressed but not others. We have a bedroom door which won’t latch and I was expecting someone Friday, August 23, to fix it. A repair order had been issued, but I waited for 4 hours which was the time window given me and NO ONE SHOWED UP. ... More

No builder is going to give you a "perfect" experience. Pulte did a good job, but plenty of room for improvement. Construction-wise there are a LOT of small touches missed that collectively take away. Many of these things wouldn't really even cost anything except a few extra minutes of care (something that used to be called pride of workmanship which sadly is a lost art in our society). I will say that compared to DR Horton homes nearby, Pulte is head & shoulders above. Quite honestly, just that little bit extra customer service and care in the construction process would have been 5 stars - just a little bit! ... More

At our final walkthrough, we were told to watch for any issues that may need to be addressed within the first week after closing. We kept a list after moving in and reached out to the job site manager on day 6 to go over the needed repairs. He told us that he would have everything scheduled or repaired within 2 weeks. We have now been in our home for nearly 2 months and the only issue that has been partially addressed is the touch-ups on our cabinets. We still have nails on our roof, paint on our windows, cabinets that don't close properly, cracked hardwood floor boards, torn screens, etc. and I'm starting to seriously doubt that these will ever be addressed. I had texted him (his preferred method of communication) 3 times over a 2 week period to check in on the status of the repairs, and only heard from him 3 days ago. He says that everything is now scheduled, but after so many empty promises already, I'm a bit skepical. My advice to anyone buying a home from Pulte is to go over everything with a fine-toothed comb BEFORE closing, because after closing, good luck getting anyone from Pulte to return your calls. ... More

EVERYTIME THERE IS A PROBLEM WITH CONSTRUCTION, PULTE MAKES EXCUSES AND TRIES TO GET OUT OF FIXING THE PROBLEM, BY SAYING ITS NORMAL AND THINKS HOMEOWNER SHOULD EXCEPT THE DEFFECT.

Settlement was poorly executed. We were remote and everything was last minute. No consideration for our existing plans. Once documents were deliverd and explained it went well but getting to that point was not good. Wouldn't use Pulte's settlement company again!!

Workmanship and materials are not up to par. So many things wrong with a “new house” and trying to get things done right and fixed is like pulling teeth. It’s a never ending process with the contractors who really don’t care now that the house is closed.

I was disappointed with the cleanliness of the house-it just did not feel like it was cleaned after the work was completed. The front entryway and garage were stained with footmarks and junk.

The people whom I have interacted (both in Pulte Homes and Pulte Mortgage) were really great and helpful, Reg. Quality of materials, I am concerned. Mostly with the quality of inside doors ((the synthetic wood just peels off),) garage walls (plenty of room for insects between the dry wall and the floor), dish washer (which will never get dry), internet ports (just one at the corner of a two storeyed home) and door locks (none at the master bath room). I am not happy with the plan documentations either. Requested for a underground pipe layout plan of the backyard. But it was turned down, Other than that, I am happy with the home design, outside finish and timely closure ... More

My husband and I were super excited about the purchase of our new home. The sales consultant we worked with seemed very credible at first, however, we soon discovered that most of the information she provided was just a sales pitch. She misinformed us about a few different items related to the structure of the home and the percentage owed based on the options chosen. This information was never discussed, however, it seemed as if there was always a cover up on her end whenever it was brought up. She promised the house would be 100% ready at the time of the final walk through, she couldn't have been more wrong. We spent more about an hour and a half pointing out imperfections and other issues with the house during the final walk through. Even after we closed, issues that were previously pointed out were not addressed. Here we are more than a month after closing and we are still dealing with issues that should have been done right the first time. The workmanship was very poor due to incompetent contractors hired by Pulte who don't do their job correctly the first time. ... More

The quality of the paint job, materials, bathrooms and just about everything was done sloppy. It’s sad because of the price we paid for the home. Then the gate at the entrance has been broken for months now.