Pulte Homes Reviews

Like many other large companies Pulte sells stability and process driven builds. Our experience however was not the best after the sales processes. 1) We had 3 field manager changes and we did not get acclimated to the process until about 5 steps in. 2) While the field manager did his best to rectify issues, the workmanship of the house was still just a little off (examples below) a) our cabinet drawers are still very stiff and do not slide back and forth well with daily use. Of course during our walkthrough they made sure the drawers slid as well as they could. But as soon as we put 3 pots in they all started acting up. The cabinets themselves also have large gaps between the frame and the doors themselves but they fit into the "pulte" standard. b) Our hotwater heater stopped working correctly 5 days in and we needed to get someone out to fix it c) The door to our garage broke one month in.. and we have had to exit the house and go around to the garage to leave the house everyday. d) Every single window and sliding door is super hard to close. I have to slam or maneuver many of them just to get them to fit and lock. It is not all bad though as their customer service team is very quick to try and resolve issues but sometimes due to the quality of vendors you get what you get. The appliances provided are also fairly nice as I am enjoying using my chef's range and dual oven/microwave. ... More

I was lucky to buy another new home prior to this purchase. The home buying experience was pretty ordinary compared to the last one. Their inflexibility with options for a home that costs over 800k is laughable.

The home buying process started off well and the house itself is nice, and there have been some quality people at Pulte whom we have encountered, but the problem we had near closing marred out overall experience. We were originally told the closing date would be around 5-6 months after we signed our contract, and we tried to communicate that closer to the six-month date is what we wanted. However, the house was built faster than planned. Normally this would be a good thing, but it wasn't for us because we couldn't move in that early because we were already on a rental lease at our old residence. A closing date was provided to us by the builder, and we tried to have it moved later by about 10 days. Not only did Pulte refuse, but actually then turned around and changed the closing date by pushing it about 10 days sooner. We tried to reason with Pulte, but during this time Pulte started delaying in its responses to us, which caused us a lot of stress during the time. It took about 2.5 weeks before we heard back with Pulte's final decision: no, they wouldn't change the closing date for us (unless we wanted to pay $400/day). The delayed response by Pulte meant that I couldn't lock in a mortgage rate at an optimal time, meaning I lost out on what would have been a better rate than I got. Because of Pulte's unprofessionalism and lack of responsiveness, it's going to cost us potentially thousands over the term of the mortgage. One would think that paying several hundreds of thousands of dollars for a home would include a highly professional level of service, but this was not true for us when working with Pulte. ... More

I'm two months into owning my Home and I still have issues that have not been resolved. The house does look very nice as long as you don't look to close. When we first recieved our home most of our counter tops are dirty or have scraps all around the edges. Our stair way still has unpainted spots. they are small so its not the biggest deal but it shows a lack of attention to detail. Our Gas line for the heater was never even turned on! We had to find out the hard way that our heater didn't work by freezing in our home the first time it became cold out here. Our waps where not installed correctly, but they did get repaired quickly. There is a dip on the out side of our home where water just builds up and makes a small lake Not sure if that is gonna cause issues later. Our Garage door opener has still not been fixed despite them sending people to repair it three times now. In the end we made certain selections for our home that would make it hard pressed to be a ugly home. We may have just been unlucky but the dirty home in the beginning and there was also tons of trash in our back and front yard. Just seems like they didn't put in the effort you would expect for such an expensive home. I wouldn't recommend Pulte at this time. ... More

Paid 290k for our home and over 45k of that was upgrades. You would think if you spent that much for a brand new home that you wouldn't have to finish work that should be standard in every Pulte home. Here are just a few exaples.... #1, upgrade for wooden blinds for 9 windows but no window sills. Seriously, just sheetrock ($60 of wood and trim would have finished the job). #2 upgrade to better stainless appliances and get the cheapest out there (Amana gas stove (even paid extra for gas) and Amana dish washer). Already called to have the dish washer warrant looked at because it won't dry. #3 cheapest FLAT paint that will make a marks anytime you touch, rub or even look at the wall. I just painted the whole house myself for under $500 Sherwin William's ProMar Egg Shell paint. Why flat paint? Pulte probably spent that much for flat paint why not use better paint? #4 tile in master bedroom. Paid extra for tile on wall and paid a lot more to put in a garden tub. You would think, since you paid extra, tile would go all the way up the shower and tub. Nope, tile goes up all the way to ceiling in the shower and only 1 tile up around the tube. Rest of the wall above the tube is sheetrock so looks unfinished and poor looking (too bad I can't attach a picture). Another project to be done. #5 zero light or fans in the house. Moved in with CAPS on the ceiling for me to put lights in. Fans with lights cost $35 at home depot. No lights for the first few nights in our new home. Not fun when you can't see if your own bedroom. Again another project. #6 no gutters. When it rains, it will look like Niagara Falls at the front door ruining the flower bed that is over sized with alternating shrubs that don't match. Now, the office staff and contractors are very nice and helpful. When getting warrant work done, so far has been easy and simple. They have work around our schedule to get things done, zero issues with the workers or staff. Have lots of other examples but these are a few. We don't think that for the 290k that we spent was worth the home that we are having to finish. We will not build with a big builder again because we feel the house was built with low standards (not like the model homes they show you at the front) for high profit for Pulte's share holders. ... More

Overall happy with the home, but finish work is pretty poor. Paint runs on walls and trim. Backsplash not installed correctly. Caulking ridiculously smeared on tile and cabinets from lazy clean up. Oven not level. Paint & stucco drops all over patios. Rust stains everywhere in garage. Scratches on windows. Warped closet doors. No trash bins in kitchen cabinet (waiting over 1 month now for fix). Just to name a few. Builder has been amazingly unapologetic about the lack in quality. It’s been inconvenient to have (and still have) workers continuously come to the house to fix things, and then not do their best and have to return. I suspect with over half of owners being absentee landlords overseas, they get away with this stuff all the time. Unfortunately, it sucks for the rest of us who live here and take pride in our homes. ... More

Interior of house completed on closing date to my satisfaction. Outside landscaping has not been done at all. Downspout on porch is missing. It has been 27 days since my closing.

Craftsmanship not up to par. Moved in two months ago and there are still fixes taking place on the home and yet to have a yard. Had to get on pulte just to get a rough grade on our yard and after 3 weeks finally happened by getting higher ups at Pulte involved and also getting with the landscape company. Very irritating that when fixes were to take place it would take contractors 2-3 tries to get it right. I would never recommend Pulte built home to friends or family and in fact i would steer them away. Don't get me wrong, we love the house and the layout but it is very aggravating to get to this point and we have been living here 2 months now. Ian and Ryan have been great to work with but the quality of workers and poor attention to detail by them is a reflection of Pulte as a whole. ... More

While our home-buying process with this builder started off smoothly, the overall experience has been disappointing. The quality of several finishes does not meet expectations — the interior paint is of noticeably low quality, showing marks and wear quickly, and the doorknobs and hardware feel cheap and poorly installed. These details detract from the overall appearance and craftsmanship of the home. Equally concerning has been the lack of assistance after closing. Getting questions answered or help with issues has been extremely difficult. Communication is slow, follow-up is inconsistent, and warranty concerns often go unresolved without clear updates or accountability. Overall, while the initial purchase experience felt promising, the combination of subpar materials and poor post-sale support has left us disappointed. We hope the builder takes steps to improve both the quality of their finishes and the responsiveness of their homeowner service team. ... More

The quality of the carpet, paint, flooring, and backyard work is poor. Even the chandeliers and taps installed are of a basic type. After signing the contract, it becomes very difficult to receive a response from the sales team, and after closing, it is challenging to get a response from anyone

How many surveys do I need to do? I specifically went into detail about my issues with the build when I did the other survey. No response or acknowledgement from that. Now I'm supposed to tell you again?

Quite an eye opening experience overall. If we go back to our “walk thru” - we find marks on my driveway. I was told I could have a piece of concrete replaced OR I could choose gutters - one or the other. First - gutters were never offered to me when “building” things for my home. And things that I said I would absolutely want for my home - I find out after close that I am unable to get like other neighbors have. I have been told many times by Carolina Shores that our house was “too big” for the small size property that we have thus having easement issues. Also another huge thing was where my irrigation was place - AT THE STREET! Therefore I am watering the common area and the street. I asked to have it moved and I was told no - they could only “shut down” that area if I felt it was an issue. No - that is NOT the “only” thing that could be done - you could move it to where it should be - WATERING MY PROPERTY - NOT the common area or street. After being here 2 months, I was sitting on the kitchen floor and noticed a chip out of the flooring that no one would have seen just walking thru our final walk thru. I asked about it and was told “nothing could be done after we closed”. But remember to tell your future buyers that they have a 1 yr warranty by Pulte. (Ya right) I could go on but I think I have made my point. Would not recommend a builder who claims they care so much for the buyers needs and turns out families in our plan are just another $ figure for Pulte. ... More

Quality issues with vinyl siding, and CMC management is a disaster.

It is very concerning that you are making a big investment, there are not quality controls follow by Pulte to deliver a quality product. There are expectations that the client has to understand the issues, but it is hard to do so when issues are related to a lack of quality control procedures not been followed. When you see all the visible issues, you get really concerned about what it is hidden. There are big issues with the quality of the finishes and the quality of the materials used are questionable.

Pulte Mortgage could’ve been more transparent in getting best rate instead of waiting until the last minute leaving no room to lock the rate. Project Manager, Justin was awesome. He kept to his word and made sure we were comfortable with the quality. He continued to answer calls after closing.

You only find what you dig up. Mortgage experience was beyond awful. The only good thing was the incentives. Thank god my servicing has been transferred. Pulte Mortgage is AWFUL. After taking items apart for home improvement, boy the things I found had me disappointed. Overall, the home is in good shape, but it is a traditional home built in scale.

We would like to share our recent experience with Pulte Homes regarding the purchase of our new home. While we had high expectations based on Pulte's reputation, certain aspects of the process and final outcome left us feeling disappointed and stressed. 1. Tile Work Concerns - During the construction phase, we noticed issues with the tile work and promptly reported it to the construction manager—this was nearly three months prior to closing. Despite raising the concern well in advance, the problem was only addressed a week after closing, causing unnecessary stress and inconvenience. Given the time available to address this issue, we feel this could have been resolved before closing. 2. Paint Quality Issues - We also observed that the paint quality used in the home appears subpar. Minor scratches easily strip away the paint, revealing an overall lack of durability. We expected higher-quality materials to be used, especially given the investment involved. 3. Customer Service Response- While the local sales representatives in Santa Fe were excellent, the supervisor from the selling department fell short in addressing our concerns. When we raised the issue regarding the tile work, we were advised to "redo the tiles ourselves"—an unacceptable suggestion, particularly after paying $18,000 for a tile upgrade. This response left us feeling dismissed rather than supported. 4. Bathroom Fixture Problems - We acknowledge that we selected the bathroom fixtures, but we did not anticipate functional issues such as water leaking around the pull-out faucet, which is damaging the surrounding board. When we reported this, the plumber's recommendation was to "avoid splashing water around the faucet," which is neither practical nor a lasting solution. 5. Repeated Pushbacks and DenialsFor nearly every issue raised—whether related to tiles, faucets, or paint—Pulte representatives have provided pushbacks and denials, citing these issues as meeting "Pulte Standards." Unfortunately, this response does not address our concerns and leaves us questioning the standards being applied. 6. Quality of Workmanship - We cannot help but feel that some of the subcontractors employed may not have delivered the level of workmanship expected. There is a noticeable lack of attention to detail and an unfinished feel throughout the house. Interestingly, this seems inconsistent with the quality of Pulte Homes in other parts of the country. We share this feedback not to be overly critical but in the hope that it highlights areas for improvement. As customers, we expect quality, durability, and professionalism—values that Pulte Homes is known for. Addressing these concerns proactively can help maintain and even enhance Pulte's reputation as a trusted homebuilder. ... More

Overall my experience with construction quality and material for cabinets are not upto the mark. Within 3 weeks of moving cabinets moved from wall and created crack in backslash and countertop . There is wide gap due to this. Basement stairs have gap and not attached to wall. Wall paint is coming out with a light touch . Cabinets paint is coming out . We feel not confident even after spending huge amount for the Material quality. Feeling disappointed

Sales person is mostly hands off and response is sporadic. He did show any accountability and importance of customers. Often his responses mostly short and not friendly. Mortgage: Both the rate lock person and the underwriter are completely worse. Their responses are very bad and often miss-aligned. They don't follow up on the documents' status and updates. Maintenance is a person has just started contacting, and his response is not good. He is

While I will admit there were some that were very helpful including Taylor, Donna, and Gary, the remainder of the experience was very much a struggle and continues to be a struggle after moving in two months later. There was a struggle with the finance and surprises sprung on us the last few days before closing that increased our mortgage by a little over 200 dollars a month to which we had expressed what our budget was. Prior to closing some things were fixed as soon as we pointed them out, after closing, even with the warranty, some things still are not fixed after calls and emails. A person came by; however, I was working. We scheduled a time to return; however, they came at a different time. They called and left a message later and i sent an email and text message back to no avail. I know have another issue that has emerged and am going to contact them; however, not in the greatest of hopes of a timeline of when it will be addressed. ... More

Floor on upstairs had 10 ft long bulge of 2 inch pressing the carpet to cause people to fall over. Floor downstairs, the foundation steel beam is sagging by 1.75 inch. The electrical outlets and switches are installed slanted. Kitchen cabinet is broken and still installed to the wall. The drawer knobs and pulls are not the choices I made on change order which the Pulte charged money. There were rebar sticking out of basement. Basement electrical wiring is exposed and they installed drywall on top of natural gas pipes and squeezed it. Kitchen countertop has 1/4 inch gap between cabinet. The bathroom sinks under mount is not caulked 1/6 inch gap on 6 sinks. Outside second story windows has paint marks and too steep to clean so they didn't clean them. The orange conduit lets rain drip into the electrical panel inside where there is an outlet facing upward at the conduit from outside. Pulte denied responsibility even though they installed it. Internet panel is crooked not installed straight. The pre wired ceiling fan, Pulte put a cheap chandelier which prevented installing a ceiling fan. Garage had crack outside the garage door envelopment. Front door trim came apart. Weather stripping failed on new construction. Windows are installed straight but not light switches. A Door is missing a door stopper. Tiles are not sealed so home owner have to seal them before using the shower after moving in we had to wait three days for shower tile grout sealers to cure and have to be reapplied every month. ... More

Worst home buying experience. The quality of workmanship was terrible. When issues were brought to their attention, they tried to fix them, but ultimately it just made them worse. They only care about building the home quickly and don’t really care about the finishes and it looking nice. Once we closed, dealing with service requests is a joke too. Everyone seems to just pass the buck and are really not interested in helping the home buyer. Very disappointed and frustrated buyers.

As far as quality and workmanship is fair, they take short cuts and the people they use hardly speak English and you are paying top dollar. This is my second Pulte home and this will be my last.As far as sales and the project managers we’re awesome, give them a raise.

I closed on my home even though there were issues pending. One month and a half later, I still have major issues regarding the landscaping. So if possible, do not close on the home if you have issues pending.

Finishing of my room garage was not appropriate. I found so many holes in garage and surfaces are uneven. Before closing I met ryan home supervisor. We found some small issues during inspection and he told me we will take care of everything. I request him to move outlet from bottom to top for TV. He promised us, he will definitely take care of that.It was very easy job. After closing of home I give him access of my home for few weeks to finish outlet job. After certain day he didn’t answer my call or text msg. He is lying to me and didn’t fulfill my request till today. Please advice everyone before closing make sure everything taking care. Because afterwards they won’t care. ... More