Pulte Homes Reviews

I am extremely disappointed with Pulte’s lack of ownership and follow-through on several unresolved issues that were clearly present prior to closing. Despite repeated assurances, Pulte failed to address multiple concerns including: • Basement debris that should have been cleared before handover • Outstanding water and sewer charges that should have been settled • No gas connection at the time of closing • Other miscellaneous unfinished items that were either ignored or brushed off These are not minor oversights but fundamental responsibilities that should have been completed before closing the home. It’s frustrating to deal with these issues after moving in, especially when they were raised beforehand and documented. As a buyer, I expected more professionalism and accountability from a reputed builder like Pulte. Unfortunately, my experience has been more about chasing down unresolved items than enjoying my new home. If you’re considering buying from them, I highly recommend documenting everything and being extremely thorough before closing — because once the papers are signed, you might be on your own. ... More

I have had a bad experience with Pulte construction, not happy with construction quality and lot of open things left, their PMs don’t respond after closing is done. Support or maintenance team is not responsive.

Quite an eye opening experience overall. If we go back to our “walk thru” - we find marks on my driveway. I was told I could have a piece of concrete replaced OR I could choose gutters - one or the other. First - gutters were never offered to me when “building” things for my home. And things that I said I would absolutely want for my home - I find out after close that I am unable to get like other neighbors have. I have been told many times by Carolina Shores that our house was “too big” for the small size property that we have thus having easement issues. Also another huge thing was where my irrigation was place - AT THE STREET! Therefore I am watering the common area and the street. I asked to have it moved and I was told no - they could only “shut down” that area if I felt it was an issue. No - that is NOT the “only” thing that could be done - you could move it to where it should be - WATERING MY PROPERTY - NOT the common area or street. After being here 2 months, I was sitting on the kitchen floor and noticed a chip out of the flooring that no one would have seen just walking thru our final walk thru. I asked about it and was told “nothing could be done after we closed”. But remember to tell your future buyers that they have a 1 yr warranty by Pulte. (Ya right) I could go on but I think I have made my point. Would not recommend a builder who claims they care so much for the buyers needs and turns out families in our plan are just another $ figure for Pulte. ... More

It has been less than three months since house closing. As I recently moved in, I am still unfamiliar with many aspects of the house. I had questions specifically regarding the electrical system and sent text messages in hopes of receiving clarification, but unfortunately, I received no reply at all.

Important information about the things NOT included in these homes was not addressed by seller or realtor, and novice buyer was ill-informed as well, about some issues, such as the fact that there were no gutters installed in these houses, that there would be problems with TV cable in this area and that the landscaping was improperly installed.

Ad for Pulte shows a person in business casual clothing taking time to sit & talk/work through the process of how things in the house work & some type of information on where things are. Sakes pitch & empty promises. Building manager even told us that he holds the paperwork "hostage" until we agree that the house is fine to get people to sign. I couldn't believe he said it out loud. Total lack of professionalism. Our adult children are out of college & working. They will be in position to buy soon enough & unfortunately we cannot endorse a Pulte purchase. Sad because we were looking forward to ... More

Hi, unfortunately, I’m unable to provide any positive feedback at this time. Our entire community is struggling to get answers regarding improperly installed solar systems—despite having paid substantial sums in full. These installations, mandated by Pulte, were tied to a company that has since filed for bankruptcy, leaving us with unresolved issues and no accountability. What’s equally troubling is Pulte’s lack of cooperation. Beyond the solar debacle, we’re facing significant dissatisfaction with the overall construction quality of our newly built escrow homes. If inspections and quality checks had been carried out thoroughly, we wouldn’t be raising this many service tickets for brand-new properties. Even more concerning, some issues can’t be logged as service requests, despite their potential to cause future damage. For example, we've noticed excessive nails dumped all over on rain guards—posing a clear risk of blockage and water overflow. These oversights reflect a careless disregard for critical construction standards and homeowner safety. ... More

Very unhappy with what we paid for. Feels very unfinished. Outdoor landscaping is a mess. inside wood flooring was installed incorrect wood type and we’re still having issues. Regretting my home buying decision.

Our home buying experience was pleasant until we signed the papers. After that, our project manager continuously dropped the ball, warranty claims have gone unresolved, we were skipped multiple times for sod, and we were lied to. We paid a premium for our lot because we were told that nothing would ever be developed behind us, and before Pulte is even done building in the neighborhood, people are out behind our house to start putting in a bike path. We feel betrayed and scammed.

I want to start off by saying our sales rep and construction manager were the only good thing that came out of this whole process. Tyler and Chris were the best to deal with on a regular basis and went above and beyond when we brought issues to their attention before closing. Pulte Mortgage on the other hand, I believe, should be investigated. I will forever caution everyone I know or meet that is considering buying a home from Pulte to avoid their mortgage department like the plague. Lack of response for months to predatory lending and derogatory/discriminatory comment, they're absolutely awful. We recently closed on a new construction home with Pulte and were initially excited to move into what we believed would be a quality-built, turnkey home. Unfortunately, our experience has been far from what was promised since closing. From the moment we moved in, we encountered multiple issues that should have been resolved prior to closing. The brand-new tile floors had visible stains throughout. While the builder did attempt to clean them, by that point we had already moved in and placed rugs and furniture. Other problems, such as broken or bent window screens, a built-in stovetop that was improperly installed, and wall switches that connect to absolutely nothing, have been frustrating to resolve. Communication has been slow, with us having to follow up repeatedly or wait weeks just to get updates. What’s more concerning is that several of these issues appear to conflict with Florida Building Code (FBC) standards. For example: • The stovetop installation disregarded installation measurements and process as per manufacturer instructions and FBC residential kitchen safety regulations. • Unconnected or “dummy” switches with no load or outlet may violate FBC electrical standards, especially when they create confusion or hazards. • Baseboard caulking gaps and weather-stripping failures undermine energy efficiency and violate FBC requirements for thermal protection and envelope sealing. Even more frustrating is being told, “That’s how we do it on every home,” when raising these concerns as if repeated noncompliance somehow makes it acceptable or the norm. That answer is not only dismissive, it’s also unacceptable when code violations are at stake. Additionally, we’ve seen many signs of rushed or careless work: chipped grout in the showers, uneven baseboards, and functional oversights that go beyond cosmetic inconvenience. These problems directly impact the livability, safety, and long-term durability of the home. It’s incredibly disappointing to invest this much money and be left chasing down the builder to correct basic issues that should have never passed inspection. We expected more from a national builder like Pulte and hope they take accountability by adhering to building codes and delivering on their promises, both in construction quality and customer service. ... More

We moved into our new home 3 months ago. There have been multiple issues since we moved in. These include electric hookups for lights being buried under drywall, the air conditioning not being fully hooked up and requiring additional parts to be ordered to fix it, and the concrete cracking on my front porch after a month. The service department after the closing made me wait for 3 weeks before I even got a response when I brought these issues up. Be wary is my advice as they charge a premium price for these homes but skimp on the quality.

Where to start? Sales associate misrepresented completion date, closed 90 days after date we were told. Massive delays and no one would communicate realistic expectations. Building lead told us he would reimburse for extra expenses incurred due to delay, but never told us it would be taxed. Quality just average, floor had massive issue that had to be fixed twice after move in. Couldn’t get garbage service at property for over two months. Was told we would have driveway paved in May, but still waiting on that. The list goes on, but tired of typing.

They are terrible about taking responsibility after closing.

I'M EXTREMELY DISAPPOINTED WITH THE DEAD TREES AND SOD FILLED WITH WEEDS THAT YOU PROVIDED. AVOID DOING THIS TO OTHERS;

Pulte is not maintaining the quality anymore. They are just in a hurry to close no matter whether the house is complete or not. Once closing is done, you have to chase the builder or raise the tickets to fix the issues.

You need to argue any warranty items. Finding the cheapest way to fix an issue without actually fixing the issue.

Quality issues with vinyl siding, and CMC management is a disaster.

Good Morning, Honestly, unless there has been some structural changes in the way Pulte finishes a home before turning it over to the new owners, I couldn’t in good conscience recommend buying a Pulte home. On the day we closed, the home was filthy. Plus, we had tile issues, plumbing issues, trim and paint issues, cabinet issues and a bowed wall. We had workers in our home for weeks after moving in. And, there’s still work to be done. The house was not ready for closing. However, after pointing all these issues out, Pulte assigned Josh Garza to personally oversee the repairs. Josh has been great to work with. He stayed in communication with us throughout the process. He tried as best he could to make sure the repairs were completed to our satisfaction. But even with the best of intentions, Josh can only do so much. We still have tile and grout issues that can only be fixed by re-doing major sections of the tile in the master bath. I’ve accepted that’s not going to happen. In summary, the house was not ready to be turned over to the new owners. However, Pulte has tried their best to fix everything which I truly appreciate. Thank you for following up. I truly appreciate the opportunity to share my experience. Hopefully this information is of some value. ... More

We bought the big house (4360 soft ) in isles of lake Nona( more than $1 million .but after moving in we found lot of issues regarding bathrooms They missed towel rod, shower curtain rods, tissue holder, soap holder in all the bathrooms , lock handle inside one of the bathrooms to lock it inside , master bathroom door won’t close properly

We were initially excited to build and purchase our home with Pulte, trusting that their process and brand reputation would deliver a high-quality, turnkey home. Unfortunately, our experience after closing has been deeply disappointing, and that trust has been shaken. Just three days after moving in, we experienced a major failure: water began leaking through the ceiling near the garage entry, saturating drywall, light fixtures, and floors. The cause? The washing machine discharge drain pipe had not been installed—a basic and critical oversight that was somehow missed by multiple layers of quality control, including construction, plumbing, and inspection. The emotional impact of this event was significant. My wife was devastated, and the excitement of moving into our brand-new home was completely overshadowed. While we’ve received some apologies, no one from Pulte has acknowledged her or the emotional toll of the situation directly, which feels like a fundamental miss in customer care. To Pulte’s credit, they responded promptly to initiate plumbing repairs. However, we’re still waiting on confirmation about how this damage will be warranted beyond standard coverage, despite repeated requests. In the meantime, we were left living in a house with exposed drywall, standing water in light fixtures, and concerns about mold growth—conditions that have gone unaddressed while we waited for a slow repair. This incident alone would be enough to cause concern, but the issues don’t stop there. The water heater installed is underpowered for the size of the home and doesn’t support typical household use. Within days of moving in, we found ourselves having to solicit plumbing bids to upgrade or replace it—a cost and disruption we did not expect from a new home. And now, weeks later, we are still waiting for sod installation, while newer builds in the same neighborhood have already received theirs. It adds to a growing sense that post-closing homeowners are deprioritized, and it raises serious concerns about how Pulte manages its obligations after a sale is complete. Altogether, our experience with Pulte has left us questioning the value and integrity of the process. What should have been an exciting, celebratory chapter has instead been a frustrating return to construction mode, with open questions, delayed resolutions, and a loss of confidence in the product and the process. ... More

It’s the usual. Sales department is helpful until you buy the home then no follow up. The quality sucks and the people building the home leave trash and empty beer cans at the house. Doesn’t matter who works at Pulte the people they hire to do the work have no experience and do a very poor job.

Home is poorly built. I’ve faced issues since the construction phase and warranty representatives are a joke. I’ve had toilets leaking, ducting gaps, cracks in the driveway among other issues. Even during the closing inspection they asked me to close with a malfunctioning water heater, poorly installed carpet, incomplete plumbing connections, tub overflows not working. My advice - look elsewhere and get everything inspected. Sales process was good, but was not presented with an accurate layout of the community property when signing. Pulte didn’t take ownership to rectify the issue. Home layout is good, and aesthetically looks nice. Pulte needs to improve greatly. Would not choose Pulte again. ... More

Not 100% clarity throughout but overall did not seem bad overall. Disappointed how many things were needed on the blue tape walk. Some repairs had to be done more than once. The thin layer of paint on the walls causes them to mark easily. Some finishing touch not applied. There is an essence of cheapness about the finish. Finding lots of little things post purchase that just spoiled the experience of buying a new home.

Was told things would get attention to did not happen.

After 3 days of purchase, the Toilet was already clogged, causing the main bathroom to have sewage and excrements coming out from the bathtub drain. We called for an emergency repair, but unfortunately, it was a holiday and we did not get a response immediately. Once I got a response, the plumber informed us that my issue was not considered an emergency since I had 1 of 3 toilets/bathrooms working. Plumber did not show until the next day around noon.