Pulte Homes Reviews

Maybe we just don't understand about production homes but we find quality or workmanship issues pretty much everyday.

Take more attention to detail.

The built process started ok, the foundation was laid without letting me know, so by the time I learned about it, it was already laid so I missed the opportunity to see the first step. Then the whole process went as offered time wise but the materials and the workmanship has been poor, walls crooked and with lots of paint drippings and scratches, finishes with multiple problems, the cabinets in all kitchen and bathrooms of really poor quality and workmanship, crooked or scratched. There was a big bump on the border of the roof above the garage door that the PM didn't see either, that had to be repaired. All the outside walls had multiple cement and pain drips that needed to be repaired. All the vents and bathroom fans are of incredibly low quality, so be ready to replace them all, the upgrade options were limited and poor, no flooring option but carpet for second floor, I upgraded to the smooth of the walls and it was done very poorly, so I have to invest money in repairing them, the customer services even try to excuse the bad quality because this is a process done by hand. The problem is that I had remodel a whole house before and they seemed to believe they can fool me. Make sure to be on top of your construction, specially on top of your Project Manager, mine was not reliable, I had to constantly point out things that were done wrong, and submit pictures to get them corrected, even the kitchen cabinets had scratches like they were used before, and they didn't get replaced up until I moved. The refrigerator of the brand for all other appliances in the kitchen didn't have water/ice dispenser so I had to choose another brand, and I had purchase the built-in option for the kitchen and the cabinet was not corrected to align with the different height of the other brand refrigerator. Also the glass on the master bathroom shower was taken out to repair something else and then re-installed so poorly it was unacceptable, and it was only re-installed when I let the Project Manager know. The screen in the patio was also poorly installed and later replaced but only after I had moved in. After I moved I was expected to go through the house and mark the parts that needed repair with blue tape, it was a lot of time invested, so make sure you go through the house every week and document everything. I unfortunately had a death in the family I was away for 5-6 weeks, that I missed so it accumulated. I would not have moved in until all was corrected but my closing was delayed and my other home sold very quickly, so I had no choice. Make sure you have plenty of time to go through the house before moving in to ensure all gets repaired before you move in. Now, that I have opened about 50K additionally the house is up to the standards I should have received it in the first place. I love the area but unfortunately I had to spend a lot more money than I thought for this house. ... More

We were happy initially with the support from Pulte and also quite happy with the house when we recieved it. However on the day of closing we have a list of things not done and even after one month they are stlili pending. i can say its sad to see this kind of customer service post sale

Its been over a month and we still haven't got a call from pulte about repairs as we were told we will receive a call. They are many issues in the house need to be fixed. No response from pulte yet.

Do not close until all issues are resolved. We experienced a clogged sewer line from a worker's rag one week after moving in. Our AC is not working properly in June in Texas 1 month after closing. Punch list items are ignored, you'll need to handle them yourself.

Some aspects really good and some woeful.

Gorgeous neighborhood. Nice and quiet. Good sales staff. I kind of felt like I was being scammed by the mortgage company. The construction guy was a moron; he did not finished the final walk through list before closing. The majority of items are still unresolved a month later.

We were treated great by the sales agent, the design center and even the title company. We felt our construction builder, Al, was subpar as he did not catch a lot of simple things that were not right. He had a bad attitude anytime I tried to talk to him and he did not return an email until after we moved into our house. It’s very obvious to me now that when you buy a house you are paying for the construction builder and his or her desire to perfect your house. In this case we don’t feel like we got a perfected house but only a barely above par house.

Not thrilled with everything for the price. One coat of paint on all the walls. Giant knot holes in wood of basement steps. Carpet racks poking through carpet. Construction seems very rushed. Not what I thought was going to get for the hefty price tag.

Terrible workmanship throughout the house. Undone caulking and painting. The garage walls dont match because the field was too lazy or cheap to have the subs redo one side after they cut it about two inches short. Backyard door does not close smoothly. Broken pipes outside my home. Front door and garage door frames were not smoothed out where screws were used to install them. The foundation has rust leaking out the side from exposed rebar. There's a crack as well. Missing two sprinklers that are on my plans but were never installed. I'm very disappointed in the shotty work the field manager was responsible for overseeing. I would not recommend Pulte if this field manager is still building. I've laid out these issues in a previous email and have yet to hear back from Pulte. ... More

Very happy with the layout of the house. Very disappointed that we’ve been in the house for 7 weeks and we still haven’t been graded, our patio is not in, and we have no timeline for when that will happen.

Responsiveness to issues is slow once the deal is done. Wokmanship on house feels shoddy in some places attention to details is missing

Sales superior. After the sale is underwhelming.

Interior paint smudges almost spontaneously. We should have bought appliances on our own. Fit and finish poor quality in places. Pulte considers 7 days an appropriate response time.

Pay very close attention to details when doing the final walk through of your home, making sure everything was finished correctly from the flooring all the way up to the ceiling. Make notes and make sure they follow through to correct any discrepancies.

Our brand new house... where do I begin. Upon moving in our water heater did not work. It took two service trips. The people on the Pulte service line seemed uncaring and indifferent. Also our new microwave/oven combo went out the first week. It wouldn’t turn off so it was a danger to us. We had to turn off the breaker. (Which was mislabeled). So the HVAC unit was REALLY attached to the breaker labeled “OVEN”. So in our first two weeks we had no hot water, no ability to cook food and no AC for a night where it was over 80 degrees in our house. In a 300,000 house. The only saving grace to Pulte Homes was Eric Sanford. That man is a saint and a credit to your company. He was available to me whenever I called. Seriously made bad experiences manageable and he’s an amazing person. But these problems should NOT have happened and now I question every bit of the craftsmanship of our house. Not to mention our brand new tub was scratched up and our fireplace mantel has a handprint in the stain. One of the walls is also bowing and crooked by the stairs. NOT to mention it’s a month and a half in to our house and we still have a mud yard in almost June. Ugh. ... More

Nothing special. Don’t expect the treatment you get from other reputable builders in the same price range.

Pulte homes are nice homes but leave a lot to be desired. Sub contractors are sloppy and problems are not corrected prior to settlement. Project manager was not responsive to problems.

I don’t think the follow-thru matched the promises.

We were put on hold for over 6 weeks with no progress, they hurried to finish the house in the month we were originally told. Now seeing small details that were missed ( such as trim not being painted that's exposed, tile not fully completed in master shower. We closed almost 2 months ago and still have no sod and keep getting the run around. Our driveway and side walks are covered in dirt/mud. Our kids and dogs are dragging dirt and mud into our brand new house daily. Our sidewalk by the front porch is starting to lose the dirt under it due to grading not being finished. Overall we are pleased and happy with our house, but at this point when we get sod we will be trying to keep it alive in the heat of the summer. ... More

Cheap paint and construction on interior and exterior walls. No attention to detail by the contractors. Design features and options are good.

3rd time building a Pulte home. This last home building experience was terrible. Workmanship was terrible and the materials used super cheap. Nothing was done on time. If you are not persistent nothing will get fixed. You hear the same complaints from the neighbors. No flexibility on adding options after the build is started. Example additional lighting when the electricians have not started wiring the house. I’m shocked Pulte would not reach out or try to accommodate a 3rd time customer. I would not recommend Pulte this time.

The individuals who work for Pulte are great and do their best to correct the poor quality of work done by the subcontractors they hire. We've been in our new house 60 days and we're still waiting on issues to be resolved. Very disappointed in the quality of work by their subcontractors. I would not buy another Pulte home.

The house is beautiful. Materials look great. There’s a lot of little things like loose door frames, dent on walls that were just painted over, there are paint drops from small to big through out the house, the finish on the cabinets have cosmetic flaws the caulking in the bathrooms are already cracked so there’s a lot of cosmetic issues that for the price of the home I would think this should not have been an issue.